IX Web Hosting offers 100% 30 day Money Back Guarantee

First of all, lets break this down for the wise folks at ix web hosting that follow these rantings..

100% ….. 30 day(s) …. Money Back ….. Guarantee 

Sounds good, but is this really true??.. or are the small letters hidden in some dark corner.. Well we found someone that gave it a try, and here is the story…..

PACKAGE :  Business package incl. 2 FREE domain names

PRICE PAID: With their end-of-year special, I even got a special price ($17.27 for three months, with a year agreement)  and paid $95.40 via credit card for a year’s worth of service.

CANCELLED : on day 30 ( the last day)

( needed for 100% refund) REASON OF CANCELLATION :  I was blindly suckered in by your outrageous claims regarding the quality of your service. In the last two weeks I have experienced no less than *THREE* outages due to database issues. I’m going back — no, *RUNNING* back — to a former provider. They  provide better service, and at a better price to boot. Please terminate this account immediately. Monetarily, rape me for whatever your contract allows — I don’t care. At this point, I’d just about pay you to be done with you. Good riddance. [name witheld]

So, they refunded you the full $95.40??

hahahahahaahaa!!!

As mentioned above, IX Web Hosting’s package came with two “FREE” domains, which I promptly registered. They were stupid domain names that I’ll probably never use, but hey, they were “FREE”, right? Uh, no. Of the $95.40 I paid to IX Web Hosting, they credited me :

• $57.45 “for unused but prepaid period of Business Plus”
• charged me $18.21 for the first domain
• charged me $18.21 for the second domain

• refunded me a grand total of $21.03

WHAT!!!!  $21.03!! … but that is just 22% of $95.40

Now that is what we call DECEIVING YOUR CUSTOMERS!!!

 

Helping IX Web hosting secure their servers.

Now we ALL know how rude, stuckup, obnoxious and un-caring the majority ( not all, some deserve respect) of IX Web Hosting’s Support are, so the following REAL LIFE examples will not come as a surprise to most of you.

These 2 examples were reported to IX Web Hosting in Jan. 2008, 3 months BEFORE the May disaster that led to 10’s of servers being seeded, and up to 200,000 sites infected… Now let me be clear, that these examples are probably not related to what happened, but the OBNOXIOUS mentality of IX Web Hosting definitely has!!…

Please note, that these issues have now been fixed ( otherwise I would not post them here) 

ISSUE 1 :

” – Using phpshell and runing the chsh program on server side
the users are able to change their default shell from /bin/nologin to any other shell and get
access to the IX servers by ssh.
I hope my effort to inform you about the flaw will you not understand as a malicious activity. ”

 

IX’s RESPONSE :

” – Although pointing out that minor security flaw wasn’t viewed as malicious activity, please understand that any other attempts to hack into our system will be viewed as such, and it will be treated according to our policies. ”

 

?? !! What not even a Thank You!!??… Nope.. wayyyyy to obnoxious for a Thank You!!

ISSUE 2 :

The default installation of IX’s “click and install” E-commerce software allows read and write rights to users directory to anyone on the internet. You probably  have lot of affected users..

( No state of the art hacking needed. There is a nice php admin interface without password. OK, I know what is in your mind: You will notice at the first login that nobody asked your admin password. The trap is that the admin interface is linked only in to the cPanel and when you access it you have the feeling that the password authentication is missing because the authentication is derived from your cPanel access (as in many other applications and settings in cPanel). After all, a hacker can easily upload a malicious php file and execute some nice exec() calls affecting the rest of your domains hosted by IX webhosting.)

IX’s Response : ( you’re gonna luv this one!!)

“If you don’t like it, don’t use our Easy Install products.”

Ooooohhh Yes, it is good to be appreciated!!

Credits to ZolTan for the info



 




 

Thousands of IX Hosted sites offline for +35 HOURS!!

One of IX Web Hosting’s  EXTREMELY OVERLOADED Server crashed a few days ago, leaving thousands of customers sites offline for …… more than 35 HOURS!!… Not minutes, HOURS!!.

When we contacted Support, we were told ( lied to) that the server was down for maintenance, and to be patient (hahaha) things would be up and running within an hour!!.. after the SEVENTH phonecall (28 hours later) we were finally told that the server was fried  and backups needed to be transfered to the new server..

AGAIN another example of how IX Web Hosting LIES to their customers as for long as they can get away with it.. When they have been rumbled, and have their backs to the wall, only then do they admit to the truth!!

This is going to be pretty tricky for IX Web Hosting  to keep to their 99.99% uptime guarantee

:: EDIT May 25th ::

We just recieved information from an insider at IX Web Hosting, that for months they had KNOWN issues with the server that fried… but the issues were ignored.

Just goes to show how much they care..