Thousands of IX Hosted sites offline for +35 HOURS!!

One of IX Web Hosting’s  EXTREMELY OVERLOADED Server crashed a few days ago, leaving thousands of customers sites offline for …… more than 35 HOURS!!… Not minutes, HOURS!!.

When we contacted Support, we were told ( lied to) that the server was down for maintenance, and to be patient (hahaha) things would be up and running within an hour!!.. after the SEVENTH phonecall (28 hours later) we were finally told that the server was fried  and backups needed to be transfered to the new server..

AGAIN another example of how IX Web Hosting LIES to their customers as for long as they can get away with it.. When they have been rumbled, and have their backs to the wall, only then do they admit to the truth!!

This is going to be pretty tricky for IX Web Hosting  to keep to their 99.99% uptime guarantee

:: EDIT May 25th ::

We just recieved information from an insider at IX Web Hosting, that for months they had KNOWN issues with the server that fried… but the issues were ignored.

Just goes to show how much they care..

Top 10 Search Terms Feb 8 and 9

A list of the top 10 Searches of people landing on this blog. This is what people are searching.

Today

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IX Web Hosting making money from their INSECURE SERVERS

For going on 10 months now ix web hosting’s servers have been under attack, both the older php4 and the new php5 are full of security issues, and have been seeded and are constantly injected with various scripts and / or the .htaccess file gets renamed and customer sites are re-directed.

MORE than 120.000 IX hosted sites are injected / .htaccess hacked on a weekly basis, an excellent oppertunity for the scum IX to make a quick buck!!

IX Web Hosting will clear up the mess that is caused by their extreme Incompetence and INSECURE SERVERS for just $80 AN HOUR!!

A few days ago I was contacted by an IX customer that hosted 5 html sites ( not a single script)  all 5 websites were injected with the Yahoo Counter Script, this was the 3rd time in one month that this had happened, each time she just  re-uploaded all her sites, but still her sites got injected. The 4th time she approached IX to help her get her sites back in order. IX charged her $160 ( 2 hours) to get her sites back to normal. 6 DAYS later all her sites were injected, but luckily the bastards at IX were willing to help her again for another $80 an hour.

Response from Ecommerce about Backups

XXI. Data Integrity

The subscriber is responsible for keeping a complete and current copy of their website files as a backup on a remote system (not solely on IX Web Hosting servers).

IX Web Hosting is NOT RESPONSIBLE for any lost files, information or data.

IX Web Hosting makes regular internal backups of internal system configurations and databases. These backups are NOT intended for keeping backups of subscriber websites.

Although IX Web Hosting backups may include subscriber sites and information for disaster recovery purposes, these backups are not to be relied on by the subscriber. IX Web Hosting does not guarantee to possess the most current copy of a subscriber’s website in its own backups.

https://www.ixwebhosting.com/index.php/v2/pages.tos#q21

Best regards,
Technical Agent, CR
CR Department
Ecommerce.com
Alex Golovko 

===================================

My response

Yes Alex, we  ALL know that IX Web Hosting is not responsible for anything!!.. Paying customers are responsible for EVERYTHING … You clearly promise daily backups , and on the other hand you clearly state that it is the customers responsability

May I ask what the Backups are intended for, if they are ( and I quote)  NOT intended for keeping backups of subscriber websites

And while I’m quoting, here is another one:

IX Web Hosting does not guarentee to posses the most current copy of a subscribers website in it’s own backups

Maybe this is true, but they do quarentee, or should I say promise, (and another quote)

 10. What kind of backup policies do you have in place?
We perform daily on-site backup via our own custom-made backup solution.

Can be seen:
https://www.ixwebhosting.com/index.php/v2/pages.faq_policies#q610

And in my books, a “Day Old” backup is pretty recent, but with the insecure and vunerable servers at IX, a Day Old Backup is as useful as a splinter in the eye.

And my last quote on this subject:  IX Web Hosting is NOT RESPONSIBLE for any lost files, information or data.

18 months ago, IX webhosting lost my whole site, incl. database.. How they actually did it, I do not know, they compensated me with a FREE WEEK of hosting!!!.. haha, thats like pulling out my last tooth!!

I had backups of the site, but just like said the lame pathetic IX is NEVER RESPOSIBLE!!.. It’s always the paying Customer!!

IX and Hacked and Defaced Dec 24 2008

A  short list of sites hosted by IX Web Hosting.. all Hacked and Defaced

http://sw.rzep.net/

http://ebookdirectory.net/

http://www.strangeauction.com/wp-login.php 

http://annualkellyfamilyreunion.com/forum/

http://techworxs.com/forum/

http://sisterwords.com/phpBB2/

http://cr30beachbungalow.mmisiolek.com/phpBB2/

 

http://hitecpowercontrols.com/x.html

http://clearfork.com/phpBB2/

http://jacksonvilleyardsalesonline.com/signinform.php?msg=%3Ch1%3EHacked%20By%20BeLa%3C/h1%3E

http://hucad.com/

http://marybackstage.com/

http://abacusdiesel.com/phpBB2/

http://www.cardstuff.info/details.php?id=16&kategorie=9&main_kat=4&start=0&nr=

http://dexterb.com/

http://mediaportalen.net/index.php?n=modules/users&s=4&t=DESC&p=1&l=results_poll&68cac=off

http://forgottenstory.com/phpBB2/

 http://www.mobileintegration.no/

 http://krabbeteiner.com/shop/admin/

http://fischertechnologies.com/calendar/ 

http://www.scotlandsguesthouses.com/

http://infotop100.com/

http://www.coralenriquegranados.org/phpBB2/index.php

IX Web Hosting’s Promise to you.

Remeber this? In big letters on their Home Page, “Our Promise to you“  well, the ship started sinking in April, and the rats started fleeing, and  “Their Promise to us” disappeared like a fart in the wind.. Or so they had hoped.

Let me take you back in time, to refresh your memory, read and have a laugh at the promises that were made, hey, even sit back and listen  to the CEO Fathi Said tell us how important we are.. as he well puts it, “Without you, IX  web hosting would not exist“  Ooohhh and while you are enjoying the blast to the past, why not send him a personal message..

ENJOY : http://web.archive.org/web/20080101195251/www.ixwebhosting.com/index.php/v2/pages.ourPromiseToYou 

Dear Friend,It’s my personal wish to address you with this letter. It is very important for me to get in touch with my customers, for a simple reason:

Without you, we would not be in business.