REAL ix web hosting customer reviews NOT paid and misleading reviews
EVERYONE knows that IX web hosting pays for high listings and “Praise Reviews’ [ read article HERE ] and their ” Affiliate Army ” is told to SPAM boards trying to lure people to use IX Web Hosting. Do not be fooled by the low prices and Unlimited Everything, Do NOT become a statistic, because like 1000’s before you, you WILL regret it.
Just see for yourself what REAL Customers that have NOT been paid to post positive comments about IX have to say:
http://www.webhostingreviews.com/ix-web-hosting-reviews.htm
AND
http://www.webhostingstuff.com/review/IXWebHosting.html
AND Another one
http://www.web-hosting-top.com/web-hosting/web-hosting-top.ixwebhosting.com-reviews
You will start noticing “Positive” reviews being posted by the Paid Affiliate Army.. but they always stand out as being Fake.
IX Web Hosting changes ALL FTP Passwords without warning.
During the past 2 days I have been bombarded with unhappy IX Web Hosting customers that can no longer update / change their files because IX Web Hosting changed ALL FTP Passwords without warning.
Here is one Email I recieved today.
Dear ******,
We would like to inform you of the new security updates we are making at IX Web Hosting. In our ongoing efforts to maintain security, we have dedicated our system administration team to investigating all possible vulnerabilities. One of the necessary updates we are making to enhance security is to change all FTP passwords. This will ensure that all of the protective measures we have and will be taking remain impervious to outside influence – this includes any security compromises that exist on the Internet that may negatively affect your account.
If you experience any problems logging in to your account via FTP, please take a look at the following information to regain FTP access.
You can visit http://www.ixwebhosting.com/index.php/pages.manual14 for an in-depth tutorial with screenshots on how to update your FTP password, or you can follow the simple steps below.
- Visit https://manage.ixwebhosting.com and login.
- Look for the section called “Hosting Products” and click on the Manage button for your hosting account.
- Look for an icon called “FTP Manager” and click on it. In this area, you will find an icon that resembles a pencil and paper. Click on it to change your FTP password. Please note: to ensure the security of your website, you should not use the same password as your previous password.
It is always recommended that you choose a strong password. We have provided you with a website which will help evaluate the strength of the password you choose:
http://www.microsoft.com/protect/yourself/password/checker.mspxWe are in the process of performing several upgrades to strengthen security. As new developments are made on the server-side and in regards to your FTP account, we will be sure to keep you informed!
We would like to sincerely thank you for your understanding and also, of course, for hosting with us. If you have any questions about this topic, please contact us via ticket, live chat or our 24/7 phone support. We are here for you 24/7 and would be happy to address any concerns you might have!
Thanks again,
Sammie Taunton
Director of Customer Relations
www.ixwebhosting.com————–
I thought it was a scam because all the links pointed to “rs6.net“, so I just ignored it for a while.
Later in the evening, I was going to forward the email to IXWebhosting, but on a lark decided to check out rs6.net, and found out it was a mass email company. It then occurred to me that IX might have used them, so I started digging into my sites.
I did indeed find that they had hosed ALL of my FTP passwords. This is not a big deal if you are just uploading static HTML pages with pictures of your puppies, but I have 16 sites on a PHP CMS I wrote myself. Since every site has at least one unique FTP password, and they are scattered here and there (trying to be somewhat unspecific on purpose
) it’s going to take a while to change all this.
I tried to call IX, but of course the wait was an hour, so to amuse myself I started a chat session with “customer support”. Yes, those quotes are there for a reason. I realize this may not place me in the best light, but I was REALLY ticked off. Here’s the transcript of the chat…
—————————————————————————-
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with ‘Kirill Skripka’
Kirill Skripka: Hello, my name is Kirill. How can I help you today?
you: I got a VERY strange email today about changing my FTP passwords – I think it’s a scam – have you seen it yet, or do you know anything about it?
Kirill Skripka: That is e-mail from us. Please change your password for the FTP from your Control panel->FTP manager->Password
Kirill Skripka: All password were changed, due to ProFtpd upgrade on the server side
Kirill Skripka: Please change your FTP password and try to connect to your site via FTP again
you: Are you guys out of your minds????? How about a little notice???? I have a lot of programming changes to make for several sites!!!!!!
you: Why isn’t there anything about this on the Control Panel?
Kirill Skripka: We have send notification e-mail to all costumers
you: No, you sent notification that you had DONE it, not that you were GOING to do it
Kirill Skripka: yes, that was notification. If we sent e-mail before changing password then could be misunderstanding about when exactly we will change it and other. Also we could not check if you have read our pre-notification and only then start to change passwords
Kirill Skripka: We are honestly apologize for inconveniences caused to you
you: Do you have any REAL programmers there???? I have like 16 sites I have to change RIGHT NOW. What is WRONG with you people????????
you: You have to be out of your freaking mind if you think this is good customer service!!!!!!!
you: I’m on hold on the phone line – I’ll be speaking to a supervisor. I figure I’ll be on hold for about 90 mins. at the rate it’s going.
you: And by the way – the email LOOKS like a scam. I’m not even sure I’m really talking to IXWebhosting here.
Kirill Skripka: We are sorry again, but that was necessary move to change FTP passwords
you: Actually, no, it wasn’t. You could have let us know this was GOING to happen. I’m gonna have a bunch of VERY pissed off customers. Not unlike the way I’m pissed off with IXWebhosting right now.
you: Is there anything on the site about this?
Kirill Skripka: there should not be anything on the site. It is not non-costumers business that we have something change to our costumers. They are not allow to see that info just view our site. We have sent e-mail.
you: That’s a bunch of crap and you know it. Or you should.
you: This is completely unacceptable. I’m going to be up half the night trying to fix this.
you: Explain to me again as best you can why this had no notice.
you: Did it not occur to anyone that there might be programming issues on sites to deal with????
you: As for non-customer business – I can understand that – BUT THE EMAIL LOOKS LIKE A SCAM
Kirill Skripka: We did notice you. E-mail is the best way to do it. Pre-information will not be fine.
you: Look, child, do you have any programming experience?
you: Have you ever dealt with anything like this?
you: Do you have a supervisor there with any experience?
you: Actually, in one regard you are correct – email is the best way to contact us – but an email pointing to a page visible to us AFTER we sign in, and with a notice that “in 48 hours (or whatever) we will be upgrading…blah, blah, blah…”
you: Honestly, this is BUSH league. I will be copying this chat exchange and putting it onto a blog for other people to see.
you: People need to know what kind of stuff IXWebhosting pulls
Kirill Skripka: I want to inform you of the new security updates we are making at IX Web Hosting. In our ongoing efforts to maintain security, we have dedicated our system administration team to investigating all possible vulnerabilities. One of the necessary updates we made to enhance security was to *change all FTP passwords*. This will ensure that all of the protective measures we have and will be taking remain impervious to outside influence – this includes any security compromises that exist on the Internet that may negatively affect your account. We are in the process of performing several upgrades to strengthen security. As new developments are made on the server-side and in regards to your FTP account, we will be sure to keep you informed!
you: Yes, thank you, I read it the first time. It doesn’t make any more sense now than it did when I first read it. The problem is THERE WAS NO NOTICE. I have to go SITE BY SITE and see if there is anything I have to change. My hope is the existing passwords are all still working.
you: Honestly – do you think I had nothing better to do tonight than change all my sites. WHAT WERE YOU THINKING!!!!!???? WERE YOU THINKING??????
you: Is there a supervisor available?
Kirill Skripka: Please note, that changing FTP password do not affect your site work [NOTE: I LOVED this line! >.<]
Kirill Skripka: but you should change it to be able upload your files with FTP connection
you: You are REALLY stupid. Excuse me, but you are. THE FTP passwords are in the programs that my customers use to upload files.
you: They are embedded in the programs I wrote.
you: DO YOU HAVE A SUPERVISOR?????
Kirill Skripka: Yes, we have
you: THEN PLEASE PUT THE SUPERVISOR ON
Kirill Skripka: hold on please, let me transfer you to my supervisor
you: Thank you
Chat InformationPlease wait while I transfer the chat to ‘Yuliya Gordeeva’.
Chat InformationYou are now chatting with ‘Yuliya Gordeeva’
Yuliya Gordeeva: Hello, my name is Yuliya.
you: First, Yuliya – are you Kirill’s supervisor?
Yuliya Gordeeva: Let me read your conversation with Kirill
Yuliya Gordeeva: yes, I am
you: While you’re reading – I realize you probably can’t do anything about any of this – but I’m REALLY pissed off. This is completely unacceptable – both the way the change was handled and the idiot advice from Kirill
Yuliya Gordeeva: Please accept my apologies for some misunderstanding in the previous conversation
Yuliya Gordeeva: Let me draw your attention to that fact that our system administrators are investigating the problem related to the security of our servers in order to help customers protect their websites from any hack attempts. That is why changing all FTP password was an urgent action. Please accept my apologies that we have not informed you about such actions.
you: Yes, you sent me an email telling me you had already done it, not that you were going to do it. ALL MY SITES ARE BROKEN – EVERY LAST ONE. Well, I take that back, I’ve checked about four of them, but I’m certain they are all hosed
you: This is not in the presentation of the site to the public, but rather in the administration of the site by my clients.
Yuliya Gordeeva: As you already know we are in process of updating Apache on all
Yuliya Gordeeva: servers from 1.3.1 to 1.3.36, ProFTPd from 1.3.1 to 1.3.2
you: Again – if I’d had some notice, I could have made this a relatively transparent change.
you: Sorry, no, didn’t know that – no one notified me
you: It’s not that big a deal to me – I like upgrades, as a rule, but I needed some notice.
Yuliya Gordeeva: I’m sorry, but all your websites are not broken due to that fact that we have changed only your FTP password. Please understand that if such changes have not made all the websites can be hacked or affected by any malware
you: Since this one BROKE my passwords, it has a larger than normal effect
Yuliya Gordeeva: So all the actions were turned to increase the security of your websites
you: Excuse me, but as a matter of fact they ARE broken. I just tried several of them – not on the front end, but on the site administration for MY clients – through the PHP CMS I wrote
Yuliya Gordeeva: Please understand that you need to change only your FTP password and then use your new password to access your FTP
you: Again, I appreciate upgrading the security, but you made a false assumption that changing those passwords had a very small effect
Yuliya Gordeeva: Kindly please give it a tty
you: I’m number two on the telephone cue – I’ll see if someone there has more understanding of this. Have you ever tried programming FTP functions in PHP?
Yuliya Gordeeva: Please be sure that changing FTP password is not the only one change we made
you: It is relatively simple, but I have a lot of places to change it.
you: Thanks – I’m aware of that, and I really do appreciate the upgrade – I REALLY DO! But since they changed my passwords without any notice, I’m in a bit of a bind for time to fix it.
Yuliya Gordeeva: Please note that some widespread trojans have a functions to steal FTP passwords from user`s local PC`s and send these passwords to hackers (or special bots which were made by hackers). So please imagine that some of the password were stolen before we made such changes
Yuliya Gordeeva: and how many websites will be hacked if passwords are still the same
you: Yes, I know. It’s a very old problem. One I’m not sure we’ll ever beat as a computing community.
you: It’s not like I have a choice here, is it?
Yuliya Gordeeva: I’m really sorry that we made a couple problems for you by these changes but I hope that all that we are doing right now will save you and your websites from any hacking alerts
you: Gosh, thanks so much. Actually, it’s about 16-20 passwords, and 16-20+ scripts to change them in.
you: They were all random characters already.
Yuliya Gordeeva: I would like to assure you that we are trying to provide the best services including web service and fast technical support. We are working hard to prevent any issues from happening and doing our best in order to advance the level of services provided.
Yuliya Gordeeva: Yes, I really understand you
you: Yes, thanks. You’ve been so helpful.
Yuliya Gordeeva: You are always welcome!
you: I’ll talk to the phone support and let them know how REALLY UNHAPPY I am.
Yuliya Gordeeva: Again we deeply apologize for all inconveniences you have faced with our services and would like to say that we are more than thankful for your great patience and understanding. We will do our best to satisfy you as our customer and provide an upper-scale support and services to you.
Yuliya Gordeeva: I’m sorry, but there is really no way to restore previous passwords
Yuliya Gordeeva: So kindly please change it to the new ones
you: I’ll get right on that…
Yuliya Gordeeva: ok, that’s great. Thank you very much!
————–
(sigh) I then talked to someone with a little better command of the English language on phone support, and he said something to the effect that he’d come on at 10:30 PM and when he heard what they had done he knew it was going to be a bad night.
Well, I’m looking for a new host. Please feel free to post any of this you would like.
IX Web Hosting making money from their INSECURE SERVERS
For going on 10 months now ix web hosting’s servers have been under attack, both the older php4 and the new php5 are full of security issues, and have been seeded and are constantly injected with various scripts and / or the .htaccess file gets renamed and customer sites are re-directed.
MORE than 120.000 IX hosted sites are injected / .htaccess hacked on a weekly basis, an excellent oppertunity for the scum IX to make a quick buck!!
IX Web Hosting will clear up the mess that is caused by their extreme Incompetence and INSECURE SERVERS for just $80 AN HOUR!!
A few days ago I was contacted by an IX customer that hosted 5 html sites ( not a single script) all 5 websites were injected with the Yahoo Counter Script, this was the 3rd time in one month that this had happened, each time she just re-uploaded all her sites, but still her sites got injected. The 4th time she approached IX to help her get her sites back in order. IX charged her $160 ( 2 hours) to get her sites back to normal. 6 DAYS later all her sites were injected, but luckily the bastards at IX were willing to help her again for another $80 an hour.
Is YOUR site INFECTED by the Yahoo Counter or .htaccess
A lot of people are contacting me, asking HOW you would know if your site is infected?.
Let me start by saying that in some cases you will know immidiately when somthing is wrong, but in other cases it might not be too clear.
The YAHOO COUNTER SCRIPT
Click Image to Enlarge
is an iFrame Javascript injection that injects code into the Footer, Body, or Header, or all three at once.
Thousands of IX web Hosting customers are infected with this code, and they do not even know it! The web Page looks normal, but this can be very dangerous, your website will eventually drop from ALL the mayor search engines, and your domain will be flagged as “Dangerous Malware” by all the search engines.
To check if you have the Yahoo Counter injected, visit any search engine, and visit your site, If your site loads as it should, BUT it still shows “Loading” in the taskbar for some time, and then in most cases ( but not always) an ” Acrobat Reader” Error message will pop up.
Now you must Check the “Source Code” ( Menu Bar –> View –> Source ) and you will notice the Code that has been injected.
The .htaccess Injection
This is a very sneaky Injection, the reason being, is because most people that have and check their websites, access them by either a shortcut, or directly through the search bar by using the url, In both these cases, your website will be perfectly normal, BUT, anyone trying to access your website through any of the mayor Search Engines, will be re-directed.
Click Images to Enlarge
Once that is done, a FAKE ANTI VIRUS will pop up, and start scanning your PC, it will then alert you that you have dangerous files on your PC, and if they should be removed, if you click YES, you are screwed!!, a Trojan with KeyLogger will be executed on your PC, and you are INFECTED!!…
Anyone who has the FAKE ANTI VIRUS pop up, should just click off the site NEVER click “Yes” or “No”.. just click OFF the page , if your PC freezes, use “Ctrl-Alt-Delete” and Stop the process… then out of precaution you can “Delete” your cached internet files.
An example of the injected .htaccess file.
RewriteEngine On
RewriteCond %{HTTP_REFERER} .*oogle.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*aol.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*msn.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*altavista.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ask.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ahoo.*$ [NC]
RewriteRule .* h**p://87.248.180.89/topic.html?s=s [R,L] ( link altered by ME )
Remember, you only get re-directed if you click on your url from a search engine
IX Web Hostings Servers using both Php4 and Php5 INFECTED
As I wrote yesterday, MORE THAN ONE THIRD OF ALL IX Web Hosting’s hosted sites are INFECTED.
And to make things worse, the problem is spreading.
Up until Jan. 3rd 2009 it was only the older servers still running Php4 that were being affected, but now even the NEW server blocks, running Php5 are being injected.
IX Customers with sites on the server block with mysql address mysql501.ixwebhosting.com that runs php5. are being injected.
This is bad enough, and the fact that after 9 MONTHS!!! IX Web Hosting has still NOT GOT A CLUE how this is being done is a complete DISGRACE!!
And to add salt to the wounds, IX is not just being attacked with one form of iFrame injection, NO, IX is being attacked THREE different ways.
1) The notorious ” YAHOO COUNTER” is being injected into the FOOTER of every file.
2) The .htacces File that is overwriting and / or adding an . htaccess file into the root of every site and re-directing sites
3) As of Jan. 3rd 2009, a SECOND but modified version of the ” YAHOO COUNTER ” iFrame injection is now being injected into BOTH the Header, AND / OR Body of every file.
Today an IX Web Hosting customer sent me a link to their site, that was injected with THREE Yahoo Counters, Header, Body and Footer.
The owner of the site told me that the site would take ages to load, and would often even timeout, and Google had dropped the site completely from the Search Engine, penalized because of the “Malware Script”
Here is a quote from IX Support’s Alex Karamushko :
We have currently problem with Yahoo counter hack, but our system administrators and security analysts working hard for finding exact reason of that problem and we can assure you that this will be fixed shortly.
After 9 months, I ask myself what ” shortly” actually means?!.. Another week?, month?, or maybe 3 months?.. because I was told by “AGENT IX” that at the rate things are going now, by May 2009 EVERY website hosted at IX will be infected by these injections.
Chinaman Calls – IX Web Hosting
IX Customer Calls IX … Funny to say the least.
http://www.youtube.com/watch?v=xU0a-1Zt3nU
And someone else calls as well.
Response from Ecommerce about Backups
XXI. Data Integrity
The subscriber is responsible for keeping a complete and current copy of their website files as a backup on a remote system (not solely on IX Web Hosting servers).
IX Web Hosting is NOT RESPONSIBLE for any lost files, information or data.
IX Web Hosting makes regular internal backups of internal system configurations and databases. These backups are NOT intended for keeping backups of subscriber websites.
Although IX Web Hosting backups may include subscriber sites and information for disaster recovery purposes, these backups are not to be relied on by the subscriber. IX Web Hosting does not guarantee to possess the most current copy of a subscriber’s website in its own backups.
https://www.ixwebhosting.com/index.php/v2/pages.tos#q21
Best regards,
Technical Agent, CR
CR Department
Ecommerce.com
Alex Golovko
===================================
My response
Yes Alex, we ALL know that IX Web Hosting is not responsible for anything!!.. Paying customers are responsible for EVERYTHING … You clearly promise daily backups , and on the other hand you clearly state that it is the customers responsability
May I ask what the Backups are intended for, if they are ( and I quote) NOT intended for keeping backups of subscriber websites
And while I’m quoting, here is another one:
IX Web Hosting does not guarentee to posses the most current copy of a subscribers website in it’s own backups
Maybe this is true, but they do quarentee, or should I say promise, (and another quote)
10. What kind of backup policies do you have in place?
We perform daily on-site backup via our own custom-made backup solution.
Can be seen:
https://www.ixwebhosting.com/index.php/v2/pages.faq_policies#q610
And in my books, a “Day Old” backup is pretty recent, but with the insecure and vunerable servers at IX, a Day Old Backup is as useful as a splinter in the eye.
And my last quote on this subject: IX Web Hosting is NOT RESPONSIBLE for any lost files, information or data.
18 months ago, IX webhosting lost my whole site, incl. database.. How they actually did it, I do not know, they compensated me with a FREE WEEK of hosting!!!.. haha, thats like pulling out my last tooth!!
I had backups of the site, but just like said the lame pathetic IX is NEVER RESPOSIBLE!!.. It’s always the paying Customer!!
IX webhosting Backups
Since I started this blog I have recieved way too many Emails from IX customers that are being blamed for IX web hosting’s incompetence, so far I have 1374 emails from people that are furious at the way IX is treating them and their buisness. In the past week I have recieved 41 emails from customers that have completely lost their website(s) Not due to any injected scripts or iFrame hacks, but because IX webhosting has deleted them, and do not have any backups..
An example recieved today.
Dear Larry Sypher,
I am very sorry for this recent inconvenience, please accept my sincere apologies. Our admins have verified that all relevant backups have been rotated already. Unfortunately all backups which are older than a week are being deleted from the server on a regular basis because we cannot afford to store too old backups due to the many system restrictions of the shared hosting environment. It is much recommended to create local backup copies. I regret.
Best regards,
Technical Agent, CR
CR Department
Ecommerce.com
Alex Golovko
So what they are saying, is that if anything was to happen to your site, you have LESS than a week to discover it, and have it backed up, otherwise, a new backup will be made, and this time it will be the “INFECTED” site, and you have just lost your site!!.. ONE WEEK!!?? …. It takes IX 4 days to reply to a support ticket!!
This evening 01-01-2009 I checked to see what support has to say about backups..
So, they are telling me they have a choice of 4 Backups, over a 2 week periode
Well, we all know IX webhosting are a bunch of liars, this is just another example of how they they promise you things, but cannot deliver
IX Web hosting Reviews Dec. 2008
| Seve, 29th 2009f December, 2008 |
| Ooohh alright, I’ll GIVE them away!!Still no takers?..
Don’t blame ya!! |
| Steve, 29th 2009f December, 2008 |
| Anyone want to buy my 2 buisness Accounts I have with IX ? I’ll sell them for a good price.. IX is the leader in quality Web Hosting, and comes with top notch support.. especially if you speak Ukrainian.. C’mon be part of history, IX might not be around for much longer. |
| Rich, 29th 2009f December, 2008 |
| IX is so full of shit, I can smell them fro here. These dickwads are clueless, they are a laughing stock. Anyone hosting their sites with these people need to seriously start looking for another host. IX is gonna get a hell of a lot worse before it gets better.. thats if they survive the loss of so many customers. |
| James, 29th 2009f December, 2008 |
| 6 weeks ago I purchased an account with ix webhosting, in this 6 week periode my site has been cleaned and re uploaded 14 times!! every other day it gets injected with a .htaccess file, and gets redirected. I do not have any scripts for my site an no .htaccess file. ix has constantly blamed me for this. Luckily I only have one site, I’m counting my loss and moving away. |
| Bart de Vries, 29th 2009f December, 2008 |
| A complete bunch of ignorent stuck up turds!!.. couldn’t run a stopwatch, let alone a hosting company. |
| Oz, 29th 2009f December, 2008 |
| IXWEBHOSTING is bent!I mean all my domains had a .htaccess file which redirected all search engine traffic to another website (located at starnet.md) to download malacious files (virus).
This is the contents of the .htaccess file: RewriteEngine On It’s rewriting code to direct all users from Search engines away from my websites. Good bye IX! |
| Juloep, 28th 2008f December, 2008 |
| I just read this website and here you can see that ix people are thiefes http://ixwebhostwarning.wordpress.com/ |
| Juloep, 28th 2008f December, 2008 |
| I have holiday for 6 days, and when I get home my website has gone, instead a page tells everyone my web site is terminated.. I call ix and they tell me my site was phishing site.. I tell them that it is a mistake, my website is about hotel in Tunisia.. I ask for them to please put my website back because people think I am now a thief but they say i must buy a new account. these people are VERY bad people, they make me look like thief but they are thief!! |
| Eddie, 28th 2008f December, 2008 |
| www.psedog.com Another website screwed by IX. Luckily I was nearing the end of my contract when they decided to suspend my account for “Phishing” All the suspected folders had permissions of “httpd”. A week prior to IX shutting my site down (Suspended). They had informed me that my site had been “hacked” and had a virus in it. They claimed to have fixed it. Only to shut down my site shortly after. Look at some of the recent comments under mine and you will see that I’m not the only one. IXWebHosting is crap. I only dealt with it for as long as I did because I had already paid. Unfortunately I didn’t have the site as a whole backed up. Now I have to go and rebuild it again from multiple sources.They shut my site down 2 other times before. They claimed TOS for copyright infringement. The infringing products were my own pictures from my car club in Souther California. Apparently I’m not allowed to have a nice car and know others that do as well. (G35Driver) |
| Jack Brown, IT Director, 26th 2008f December, 2008 |
| The best hosting company list at: Mavaron.com http://www.mavaron.com |
| John M, 26th 2008f December, 2008 |
| I am so pissed off with ixwebhosting, they know they have an issue with their servers, but they still blame the customers. I have 2 static sites, and they have been injected nad the files permission changed to httpd. When I phoned support I was blamed for in-secure folder permissions, when I told them I did not have any folders, they told me to purchase an anti virus software, and scan my pc!! I told them My McAfee AV is 2 months old and up to date, and scans every Tuesday and Friday.. Then they told me to TRY ANOTHER Anti Virus software Keep away from these idiots |
| Tom, 25th 2008f December, 2008 |
| Today without warning ix web shutdown my account, because I ran a script on it, I have a photography site for newly weds, I know nothing of any script. They are rude and are blaming me for their problems. How can I get my database and all my files? Can I sue them? |
| Jacque, 25th 2008f December, 2008 |
| Once they were a very good company, but now they are the worst, and the worst just keeps getting worse. Avoid ix web hosting until they get their act together. more info http://ixwebhostwarning.wordpress.com/ |
| Babs, 25th 2008f December, 2008 |
| What a nightmare!! Talk about crooks, it is beyond me that IX is still in buisness. I would not host my site with them for FREE Been there.. done it… got the stress |
| 2 matt, 25th 2008f December, 2008 |
| Hi there, go on www.dickgreasley.com to check how fast the server is. On bottom of the website is link to EBH. |
| matt, 18th 2008f December, 2008 |
| ixwebhosting.com server has been down for now 3 hours. My company cannot retreive important data. I think this company is so damn unprofessional. If anyone has any other suggestions for other good webhosting companies, please do let me know! |
| cashzzz, 18th 2008f December, 2008 |
| Server has been down now for over 2 hours….ixwebhosting keeps telling us to wait 15-30 more minutes… we cannot keep waiting like this. They said the server is under maintenance, but the server should not be down like this for more than 2 hours.. not sure how much longer… |
| cashzzz, 18th 2008f December, 2008 |
| Server is down as of now. for over 1 hour 30 minutes… we are told the server will be up another 30 minutes but that was 30 minutes ago. |
| Chris, 17th 2008f December, 2008 |
| It was a nightmare dealing with these horrendous people at IX Webhosting.- For the seven months my site was hosted there, there were a lot of slow downs, database cut-offs and data lost, and they never provide any compensation or explanation of why that happened
- IX reserves the right to cut off your website at anytime whenever they feel like to. At first they would not tell you they are going to cut you off, they just asked you to accept their TOS terms of service. Once you did that they cut you off immediately. - Worst of all, they do not allow user to download their own website or database once they suspended your account. If you are not prepared you will be totally screwed. I have never seen hosting company not providing user their database when they move out of the host. - Technical support is horrendous, either the person there just try to play dumb or are complete idiots. They do not listen to your words, they just repeat themselves over and over again as if they are merely answering machines. - Make sure you read every single word in their terms of service, there are a lot of unfair terms to the user, make sure you are alright with every single term in there before you sign up. These guys sure know how to make a fool of you by playing with the terms. |
| they are bad, 16th 2008f December, 2008 |
| Koima They are pretty bad , but have you checked out IPower.For years of consistant appalling service, i doubt you’d get any worse – anywhere . Why nearly all of the top 10 listed here are still in business is beyond me – most (not all) of them are not worth counting anywhere in the top 1000! |
| Koima, 12th 2008f December, 2008 |
| WOW, I never see so many bad comments I think I will never use ixwebhosting |
| fuckIX, 12th 2008f December, 2008 |
| ixwebhosting can kiss my arse. 2 years of these pathetic people is enough. IX does not give a damn shit about customers, they take your money and screw you BURN IX BURN!!! |
| David Lee, 11th 2008f December, 2008 |
| My htaccess file was replaced and my website was down yestoday. It seems like nothing they gonna do to make their hosting service to be the one it should be. I have to upload htaccess every 4 days. ixwebhosting is a shit! I want my money back! |
| Sandra, 11th 2008f December, 2008 |
| I am so glad that I only have 2 web sites with these crooks. I wish I had found this site before. I purchased my account 7 weeks ago, and since then I have had nothing but trouble, in those 7 weeks I have had to upload backups 11 times!! I tried to use their support 3 times, but each time all they said was I needed to create a ticket.. Bottom line, AVOID IX web hosting |
| Harry, 09th 2008f December, 2008 |
| IX wehosting is a 100% rip off, I cannot understand that they are still allowed to sell hosting. My sites are hacked on a weekly basis. Support are a bunch of ignorant retards that belong in a Zoo cleaning up the animal shit!! IX web hosting, Please do yourself a favor, and pull the plug!! You are without doubt a disgrace to the hosting world. |
| J C, 01st 2008f December, 2008 |
| Our websites has been Hacked again We were connected with IXWebHosting Now we have enough and cancelled our multiple accounts with them |
IX Web hosting Reviews Oct. + Nov.
| KB, 30th 2008f November, 2008 |
| I’m having the same issues… files that were owned by my account became owned by httpd and all had virus injected into them.
I have a shell script that runs a ls -l every 6 hours and compared the results from the last run 6 hours previous and it caught a mountain of changes on the morning of Nov 27th at 8:20am (their server time). Submitted a ticket and they said my site was internally hacked. Tried to reply to the ticket and the reply buttons aren’t even working. Submitted a new ticket to reply to the old ticket to ask how file ownerships can change like that. Awaiting a reply. |
| empusa, 21st 2008f November, 2008 |
| When I signed up two years ago, they seemed pretty good. However, over the last tow years their service has got worse and worse. In the last week before I transferred all of my sites and my clients sites to another host, all of my sites went down for over 24 hours on three separate occasions. Every time I entered a support ticket, it took them over 10 hours to reply, only to ask for ‘further information’. They claim to be in the USA, but every reply is from an Eastern European name. Their so called ‘live support’ is a joke, each reply takes over 15 minutes and they always end up saying that I should submit a support ticket. My sites were hacked constantly. Other users on the same server could access my files and folders even despite being chmod 755. You get what you pay for. I’ve just moved to A2hosting. I’ll have to pay twice as much but the service is infinitely better. |
| Yunus Member, 19th 2008f November, 2008 |
| Shit Service. Dont ever use them had a lot of problem they are stupids and idots and bloody liars |
| de P, 14th 2008f November, 2008 |
| Since May of 2008 24 of my sites ( 3 buisness Accounts) have been mass injected, 8 sites have had the .htaccess file injected thus redirecting the sites, and 5 sites have been used a Phishing sites for among others “Wells Fargo” and Washington Mutual”. I am not going to advise anyone if they should or should not use IX webhosting, just google “IX webhosting Hacked” and make up your own mind. There is not a single server that is 100% safe / secure, That IX was hacked, is no big deal, it can happen to anyone, but being hacked MORE than 7 time within a year, and having a support team that are COMPLETELY useless, and for months have TRIED to blame customers for 777 permissions, I had one account with ONLY 5 html sites , NO folders, NO scripts, NO permission, and they ALL got injected. |
| Christos , 12th 2008f November, 2008 |
| I regret the time I signed with Ixwebhosting. The site is on a regular basis down… and most of the times the initial contact is VERY VERY slow… and you receive connection interruptions all the time….. I am looking for another provider ASAP. What a waste of time and money |
| sony, 01st 2008f November, 2008 |
| They make me crazyyyyyyyyyyy, the server is more down as up, no matter what day time I check my sites, I see just the error network timed out,The operation timed out when attempting to contact …. The requested site did not respond to a connection request and the browser has stopped waiting for a reply. The only positive on ixwebhosting is, they are cheap, low price = low quality, so definitely not recomended for commercial/business websites, your business will not grow with ixwebhosting. |
| Bob, 28th 2008f October, 2008 |
| Wow – wish I’d read this first. I signed up and was soooo excited by their unlimited everything and their “DotNetNuke Expertise”. Wrong. They have no tools for DNN (can’t backup & restore your DB via SQL Server Mgr. as I was told when I called BEFORE signing up) and their techs are CLUELESS about DNN — actually worse, some seem to know it exists and others don’t. The biggest reason to avoid them is I had an open ‘ticket’ for over 12 hours. I’ve read where people say to use ‘chat’ and they’re right — you get a quick response from someone (some person who I’m sure is in Ohio or somewhere in the USA but whose name is achmed zahermche or some other “wanna buy a vowel” name)l but I would rather type an explanation of a problem clearly in an email or text box than try to type in real-time with someone to whom English is a 2nd or 3rd language. If you really want to know how bad ixwebhosting is, I came over from WebHost4Life — the gold standard for BAD hosting and support and these guys are as bad or worse (for my needs). Stay away. |
| David, 23rd 2008f October, 2008 |
| I had trouble accessing my site at least twice a week with IX. The SPAM was a serious problem. I canceled my account 6 months into the 24 months I had paid for. They refunded less than 25% of my money claiming that that their terms required that because I canceled, even for poor service, I now must pay for set-up fees and domain name registration that are FREE when you sign up. Horrible, rude, employees. MANY complaints to the BBB.
The worst thing, though, was that they disabled my account and I had to get the Attorney General for the State of Kentucky to order them to return control of my domain name to me. |
| support, 21st 2008f October, 2008 |
| try www.hostmysite.com |
| Shrink, 21st 2008f October, 2008 |
| They re-activated my account. I am backing up files now. I’ve got one more strike. If I’m hacked again, I’m gone. I’m gone anyway. Looking for another host. |
| Shrink, 21st 2008f October, 2008 |
| I have not had many problems with IXwebhosting until yesterday. I too was hit with TOS violations because someone hacked my site and uploaded phishing files. IX will blame you for the problem. Then, without warning, they suspend my account with no access to the files for the 8 domains that I have! |
| Enrique Gutierrez, 21st 2008f October, 2008 |
| HORRIBLE!
I was with IX Webhosting for 5 years+ and today they shut my account down due to phishing files that were placed on one of my domains; after they blamed me for the files, that I didn’t place, they proceeded to tell me that they can’t give me access to my files and data. They’re about 20 hours away from being served legal papers for damages and theft, in addition to getting a boot crammed up their asses for being one of the worst web hosting experiences I’ve ever had to deal with in my 9 years of web dev. |
IX Web Hosting Reviews August 2008
| Jebac, 30th 2008f August, 2008 |
| CRAP, CRAP, CRAP. Avoid them at ALL cost. I was stupid not to google for review before signing up. |
| Jim, 30th 2008f August, 2008 |
| Good service until a few weeks ago and since then it can’t get much worse. Two of my domains (I have 5) have been moved and the others will soon follow. |
| Jeff, 18th 2008f August, 2008 |
| I had been a customer of IX Web Hosting for over 4 years. I have watched their service and support deteriorate significantly especially the past year. My web sites were routinely down and IX Web Hosting missed their guaranteed up-time metrics nearly every month. When I complained they would credit my account for an additional month. Finally after my sites were down for 10 consecutive days I decided a change was in order. I moved my sites and canceled my IX Web Hosting account. Rather than getting the money back I was told I would get a fraction of the refund I was owed. The customer service and billing department argued that the credits I received for them missing their stated guarantee were basically worthless from a monetary standpoint and that they continued to incur charges. Not only did I have to endure countless outages and deal with incompetent technical support leading to additional downtime and outages but I would pay for this “privilege” receiving a minimum refund. I’ve opened a complaint with the Better Business Bureau about their business tactics and I recommend to everyone to say as far away from IX Web Hosting as possible. If you already have an account there I suggest getting out while you can before you find your sites and your money drained. |
| Useless Uptime, 08th 2008f August, 2008 |
| I do not recommend them at all. STAY AWAY. Their servers are continually down, and suppport is non existant, if you try to resolve things with them |
| no need for detail, 03rd 2008f August, 2008 |
| You’ve said it all. Thank God my account is up for renewal in 30 days. I am looking elsewhere. CC2k will post its new home when we find one and are sure it will not bring heartache to others. Bye Bye IX, you had you chances, way too many of them. |
| chris, 02nd 2008f August, 2008 |
| Yes, it was working for about 10 minutes, i was able to get an order … then it’s down again. The guy who tripped over the cord maybe also spilled coffee over the electrical outlet. God! |
| bigboytoyauction.com, 02nd 2008f August, 2008 |
| DANG IT !!!! It was working and i start uploading and BAM!! MFR its down again |
| Chris, 02nd 2008f August, 2008 |
| Haha.. funny. I actually tried to click on Ixwebhosting.com google ads and the site doesn’t load. This is how our customers are feeling when they click on our ads. This also isn’t good for internet rankings I suppose. My server is down at the moment and i’m just sitting here twittling my thumbs. |
| kenny, 02nd 2008f August, 2008 |
| Actually I couldnt get on their website but you can call them at 1800 385 0450 or 1 614 534 1961. I dont understand how their who network of servers are down at the same time. Did someone trip over the power cord? Well, i have to say at least they answered my call. This is the 6th time the server was down in the past week. I have three website monitors running at the same time which alert me each time the server is down. This doesn’t include server stalling problems. Im starting to regret I am hosting with ixwebhosting. If this continues I will for certain move to another company. |
| kenny, 02nd 2008f August, 2008 |
| Yes, the server is down. I contacted Ixwebhosting just now and they said it will be fixed in 30 minutes. I also used alertra to check ixwebhosting website and they are down as well. Just keep clicking on their google ads so they know how it feels when our websites are down and people click on ours. Here is the logs for Ixwebhosting.com website itself.
Timestamp Location Result Size Time |
| bigboytoyaction.com, 02nd 2008f August, 2008 |
| Dont get me wrong, I have used them for quite a while and never had an issue but all of a sudden its not working. I think its back up now guys try it. This means it was only down for about 5 minutes. |
| bigboytoyauction.com, 02nd 2008f August, 2008 |
| My server is down to this isnt normal I was in the middle of uploading something. |
| Kenny, 02nd 2008f August, 2008 |
| The problem I found is that when the server is down with Ixwebhosting they will deny it is down. Even with proof logs of 3rd party monitoring companies such as alertra and internetseers. My server is down right now as well. I need help but cannot find anyone at ixwebhosting. |
| Chris, 02nd 2008f August, 2008 |
| hello, yes, my server is down with ixwebhosting too. I dont think they know how to run a company. Something is wrong. The server is down more than once a week! I also need suggestions on better servers. This isn’t cutting it. |
| Jack, 02nd 2008f August, 2008 |
| Any good suggestions on servers. Ixwebhosting.com server is down at this moment and I cannot get to contact anyone at the company. |
Reviews of IX Web Hosting June 2008
| ixhater, 26th 2008f June, 2008 |
| Run for the hills if you are thinking of signing up with ix. The adage, “you get what you pay for” is most appropriate. Unlimited web space? HAH! Suspended my account after it hit 60 GB without any notice. |
| rh, 22nd 2008f June, 2008 |
| And yes they suspended me once too, after I called tech support, they said I was violating the TOS. I was not as I was trying to get my WordPress installed. I called them and after I cussed them out on the phone, I had to get really mad until they fixed things. If you use IX you will be sorry. I hate to say that but, I dont want others to experience the grief I have. Yes they are cheap, but you get what you pay for and I would rather pay more and get something reliable and something I can count on. You simply cannot count for IX webhosting for hosting a simple wordpress site. Page cannot display happens all the time. |
| rh, 22nd 2008f June, 2008 |
| I have had ixwebhosting since 9/2007, I do not recommend them at all. STAY AWAY. You will be sorry if you choose them because, half the time the pages on my simple WORDPRESS blogs do not display. The tech support chat is totally useless. I am in the process of changing hosting companies as I type this. The slow response has been a damage to my reputation. DO NOT USE them, they are total hype. I am glad I didnt rely on them more, I have several domains I am developing. |
| cariani, 20th 2008f June, 2008 |
| DONT EVER HOST WITH THEM!!! This company is a fraudelent Company!I had “Unlimited Pro” account with them after 6 months (after the number of my visitors growed). THEY DID DIRECTLY AND WIHTOUT ANY WARNINGS SUPSPEND MY ACCOUNT!! If you have more than 50 vistiors a day, IXWEBHOSTING WILL SUSPEND YOU and the most bad thing is- in the beginning, you will read “ACCOUNT SUPSENDED” and they put their own material ADVERTISING WITH SEX-LINKS ON YOUR WEBSITE!!!
DONT BELIVE WHAT THEY SAY!!! DONT BELIVE ON MONEY BACK GUARANTEE- YOU WILL NEVER SEE YOU MONEY AGAIN!! regards For more Information contct me at little_ding_at@yahoo.de dzemaili |
| George L., 14th 2008f June, 2008 |
| Go to M6.net – the best and cheapest windows hosting in the world – I use it 8 month and very glad!!! |
| lee, 13th 2008f June, 2008 |
| I get the following message each time I report the problem to their livechat:Sorry, unfortunately I can’t resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk – ticket center.
And when I create a ticket, I would get a reply from them that should I get anymore error, please contact our live chat immediately. And when I contact the livechat, they would tell me the problem cannot be resolved by livechat, please create a ticket. Good grief! this fraudulent company should be investigated. |
| lee, 13th 2008f June, 2008 |
| ixwebhosting.com is the worst hosting company exist. I have a very simple wordpress blog, and almost 90% of the time I cannot get to my web site. Each time I try to access my site, I get the ‘error establishing database connection’. When I asked them, they said that such problem is difficult to resolve because it’s a shared mysql server, it is possible that other users are abusing their server and it will take them time to find the users who abuse their servers and then they would mark my case as resolved. There tech support is horrible. The livechat is useless and waste of time. I have already send in my request to cancel my account. |
| GeeJ, 12th 2008f June, 2008 |
| Value for money. Great for starting out but they have a few weaknesses… The email system they use is SLOWWW and un-reliable You need to resolve (= be patient and wait) your own problems. Great for a non- critical site with not too much traffic. For a mission critical site, you will need to fork out more $$$s |
| cashzzz, 12th 2008f June, 2008 |
| Okay, just letting everyone know that the server is down again. This is really way too much. I think it’s time to move away from ixwebhosting servers. Not reliable. Timestamp Location Result Size Time 2008-06-12 07:52:00 EDT Sydney AUS Error N/A 30.00 2008-06-12 07:52:00 EDT Hong Kong CHN Error N/A 30.00 2008-06-12 07:52:00 EDT Frankfurt DEU Error N/A 30.02 2008-06-12 07:52:00 EDT London GBR Error N/A 30.01 2008-06-12 07:52:00 EDT Oklahoma City USA Error N/A 30.00 2008-06-12 07:52:00 EDT Las Vegas USA Error N/A 30.00 2008-06-12 07:52:00 EDT Chicago USA Error N/A 30.00 2008-06-12 07:52:00 EDT Shanghai CHN Error N/A 30.15 |
| cashzzz, 12th 2008f June, 2008 |
| finally the site is running but is slow. 2008-06-12 05:24:00 EDT Hong Kong CHN OK 76.0 4.65 2008-06-12 05:24:00 EDT Sydney AUS OK 76.0 3.62 2008-06-12 05:24:00 EDT Frankfurt DEU OK 76.1 3.20 2008-06-12 05:24:00 EDT London GBR OK 76.1 1.06 2008-06-12 05:24:00 EDT Las Vegas USA OK 76.1 1.36 2008-06-12 05:24:00 EDT Chicago USA OK 76.1 0.66 2008-06-12 05:23:27 EDT Sydney AUS Error N/A 31.47 |
| cashzzz, 12th 2008f June, 2008 |
| Right now, it is 4:08 Hong Kong time and the server is down again. This is the fourth time and the server is on and off throughout the day. Here is the proof logs. Timestamp Location Result Size Time 2008-06-12 04:06:53 EDT London GBR Error N/A 30.73 2008-06-12 04:06:53 EDT Sydney AUS Error N/A 30.48 2008-06-12 04:06:53 EDT Hong Kong CHN Error N/A 30.50 2008-06-12 04:06:53 EDT Las Vegas USA Error N/A 30.36 2008-06-12 04:06:53 EDT Frankfurt DEU Error N/A 30.26 2008-06-12 04:06:53 EDT Oklahoma City USA Error N/A 30.23 2008-06-12 04:06:53 EDT Chicago USA Error N/A 30.02 |
| cashzzz, 10th 2008f June, 2008 |
| 5 hours later.. look what i got again checking the sites. I’m realizing that their claim that their server is never down is false: Timestamp Location Result Size Time 2008-06-10 17:53:59 EDT Sydney AUS Error N/A 30.96 2008-06-10 17:53:59 EDT Hong Kong CHN Error N/A 30.93 2008-06-10 17:53:59 EDT Las Vegas USA Error N/A 30.70 2008-06-10 17:53:59 EDT Frankfurt DEU Error N/A 30.55 2008-06-10 17:53:59 EDT London GBR Error N/A 30.45 2008-06-10 17:53:59 EDT Atlanta USA Error N/A 30.44 2008-06-10 17:53:59 EDT Chicago USA Error N/A 30.15 2008-06-10 17:53:59 EDT Oklahoma City USA Error N/A 30.16 |
| cashzzz, 10th 2008f June, 2008 |
| Okay, I am having webserver issues and the tech support at ixwebhosting was not helpful at all. The server was down and i had proof from 3rd party monitors. Igor Sedov: Hello, my name is Igor, please let me know how can I help you today?you: hello server is down again you: it was down already two times in the last 30 minutes you: www.flowers.com.hk or create88 is the account you: Timestamp Location Result Size Time 2008-06-10 12:51:04 EDT Atlanta USA Error N/A 30.08 you: hello? you: the website is also not responding now you: www.flowers.com.hk you: Timestamp Location Result Size Time 2008-06-10 12:56:12 EDT Sydney AUS Error N/A 30.49 2008-06-10 12:56:12 EDT Shanghai CHN Error N/A 30.75 2008-06-10 12:56:12 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:56:12 EDT London GBR Error N/A 30.22 2008-06-10 12:56:12 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:56:12 EDT Oklahoma City USA Error N/A 30.11 2008-06-10 12:56:12 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:56:12 EDT Chicago USA Error N/A 30.02 2008-06-10 12:56:12 EDT Hong Kong CHN OK 98.8 27.63 Igor Sedov: Please hold on, let me check you: Timestamp Location Result Size Time 2008-06-10 12:59:05 EDT Sydney AUS OK 98.8 5.65 2008-06-10 12:58:33 EDT Atlanta USA OK 98.8 30.30 you: it might pull up the site but then stall Igor Sedov: I see that your site is working you: it works then stalls you: it’s now on error now you: please try to click on links or check 3rd party monitors you: it’s not working most of the time you: Timestamp Location Result Size Time 2008-06-10 12:59:42 EDT Shanghai CHN Error N/A 33.88 2008-06-10 12:59:42 EDT Sydney AUS Error N/A 30.48 2008-06-10 12:59:42 EDT Hong Kong CHN Error N/A 30.51 2008-06-10 12:59:42 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:59:42 EDT London GBR Error N/A 30.21 2008-06-10 12:59:42 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:59:42 EDT Oklahoma City USA Error N/A 30.15 2008-06-10 12:59:42 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:59:42 EDT Chicago USA Error N/A 30.03 Igor Sedov: How can I reproduce your error? you: you can also check alertra.com and type in flowers.com.hk you: the server is down for all sites you: NOT working now Igor Sedov: I see that your site is working fine and fast. Try to use another browser you: can you try to click on a few links? you: i just got a few monitors telling me it is not working you: what happens it will work for a few seconds then stall you: its been like this for the past hour you: this was sent by another 3rd party monitor half hour ago: Time: 06/11/2008 00:19:53 (GMT+08:00) URL: http://www.flowers.com.hk/hongkong.asp Status: FAILED 4 times since 06/11/2008 00:19:52 Reason: Timeout you: Flowers.hk is now stalling Igor Sedov: Sorry, unfortunately I can’t resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk – ticket center. you: try to click on a few links you: i have sent it already you: can you please contact the tech support and ask what is happening with the server you: it’s stalling now you: please check you: www.flowers.hk you: or www.flowers.com.hk you: try to click on links you: stalling now you: also you can go on www.alertra.com and type in flowers.com.hk you: you will see the error Igor Sedov: Please create the ticket and we resolve your issue as soon as possible. Sorry for possible inconvenience you: i did already you: try now you: it’s stalling you: www.alertra.com you: there is SOMETHING WRONG WITH THE SERVER NOW you: I NEED TO GET THE SERVER FIXED you: I HAVE CUSTOMERS WHO HAVE TOLD ME THE SITE IS SLOW Igor Sedov: Please, create the ticket via your helpdesk. (Log in into your account main page —> Click on “24/7 Help Center” at the right at the screen) you: PLEASE FIX IT you: I HAVE SENT THIS ALREADY you: THE SERVER IS NOT FIXED you: CHECK THE SITE AGAIN you: NOT WORKING!!!! you: PLEASE you: IGOR YOU ARE NOT CHECKING THE SITE you: I NEED YOU TO CHECK you: THIS IS GETTING FRUSTRATING you: Here’s now three of the customers emails saying the site is not working Igor Sedov: Sorry for this delay But you need to contact to our administrators via the ticket you: sure i will also add this to webhosting blogs you: this is terrible you: you are not fixing the issue Igor Sedov: First of all let me express the most sincere apologies for such inconvenience you are encountering at the present moment. Sorry but other department will resolve your issue. you: i will add this to a blog site. I feel you are not trying to solve the problem Igor Sedov: Did you create the ticket? you: 30 minutes ago yes..but still the problem is happening |
| cashzzzathotmail, 08th 2008f June, 2008 |
| I gave ixwebhosting a try. Right now at this moment, the server is down for 3 hours and i am still waiting for someone to fix it. I am told they send an email to their admin but what does that mean? I asked them to contact the tech support but they said they sent an email. I don’t know how much longer the server will be down. I will let everyone know when it is fixed. The server down is ns13.ixwebhosting.com and ns14.ixwebhosting.com. |
| Net Gear, 05th 2008f June, 2008 |
| IXWH has problems on occasion, like all hosting companies, and I’ll be the first to say I’ve been frustrated a few times. But, much of the complaints I’ve read here are obviously due to user error. I’ve been with them for over 5 years, and my site has been down once. That was when they recently moved their boxes to Ohio. For the money, they’re hard to beat. Put a bunch of salt on the loudest complaints. Especially the one from the idiot ex-employee that had his paycheck screwed-up. That’s hilarious. |
| Brian, 05th 2008f June, 2008 |
| Where was this site before I stupidly signed up with these yuts. What a horrible mistake. Web site goes down every 3-4 days. Yes, they get it up as soon as I complain, but that is not the point. Their servers are OVERLOADED and crash often! |
| Sorry_no_good, 05th 2008f June, 2008 |
| I know, I know, for the price you shouldn’t complain. But this service is not that good, even for a basic site. I signed up and in the first night had major trouble. I use PHP emails on most of my sites, and in all cases the PHP mail server was BAD!! It took nearly 48 hours for some emails and many did not arrive at all. They apparently had this problem for months and still did not have it solved. Their Tech Support ticket system took days to respond and that was not good. Their live chat always resulted in them saying something like, “we cannot help you now, please raise a ticket”. Their service center would promise calls from tech support people, and again these would take days to call you. They offer you free months hosting when you complain, but that does not solve the issue. I cancelled within 4 days of hosting with them and moved to Bluehost. Bluehost has been a good option for me though I know others don’t like it, I think it’s a great service. |
| bob smith, 04th 2008f June, 2008 |
| I worked for this company. The company that hosts is called IXWEBHOSTING. The callcenter for help is called Ecommerce. Located in Hopkinsville KY. They are a bunch of unprofessional screw ups. They lie to the customers and tell them whatever to get them off the phones. I know because I did it. They are also in with a bunch of Ukrainians. Prolly the Russian Mafia or something. Whole thing is shady. Too many people on the servers.. too much traffic. They won’t do crap for you. They mess up the employees checks and crap.. they are ghetto. |
| gigapixel, 04th 2008f June, 2008 |
| Mail servers again are taking over 24 hours to process mail in. Don’t use them if your rely on prompt email |
| Jay, 04th 2008f June, 2008 |
| The email is down many times per week at a minimum. This has been going on for about 6 months. They finally said it was the server I was on, and could move me,but my mail would be down (delayed) for up to 48 hours due to DNS propagation (routing). I said: why not just replace or fix the server, since it’s gotta be affecting others. Copy the info, unplu the bad one and plug in the new one. Downtime of minutes maybe?That’s the reason I left my last host (adaptive.net). After 7 or 8 years, they went to heck too.
If you rely on your email, as we do in our business, don’t use IXwebhosting. |
| p_at_c, 01st 2008f June, 2008 |
| oops it is THIS reating site that gave my hosting company a goo uptime rating – sorry it ws webhotingstuff.com that more realistically dropped them…… |
| p_at_c, 01st 2008f June, 2008 |
| Well I have read all the recent reviews and realise that one cannot rely on the ratings of these review sites as the posted reviews are very negative and yet the the company under review is at the top of the ratings list – makes one think………my own hosting company was dropped from this review site owing to 0% uptime over a monitoring period BUT gets a high rating for uptime on another ratings site (sigh)… |
-
Archives
- October 2009 (3)
- July 2009 (1)
- May 2009 (4)
- March 2009 (3)
- February 2009 (7)
- January 2009 (12)
- December 2008 (19)
-
Categories
-
RSS
Entries RSS
Comments RSS
