Host Gator leaves IX Web Hosting in the Gutter
Host gator leaves IX Web Hosting in the Gutter
Just compare the very high ratings of Host Gator with the Embarrassing LOW ratings IX has.
OVERALL RATING : Host Gator 95.29 : IX Web Hosting 35.13
UPTIME & RELIABILITY : Host Gator 9.73 : IX Web Hosting 5.30
SERVER & CONNECTION SPEED : Host Gator 9.49 : IX Web Hosting 5.13
TECHNICAL SUPPORT & KNOWLEDGE : Host Gator 9.27 : IX Web Hosting 3.62
CUSTOMER SERVICE & BILLING : Host Gator 9.33 : IX Web Hosting 4.86
VALUE FOR MONEY : Host Gator 9.40 : IX Web Hosting 4.87
Luckily for IX Web Hosting SECURITY issues were not rated, But a rating of 3.62 for TECHNICAL SUPPORT & KNOWLEDGE !!! It’s time for IX Web Hosting to pull the plug… These figures say it all…
AVOID IX WEB HOSTING
Daily Top 10 Searches to this blog
As of today I am going to post the TOP 10 Search Engine Terms people use to find this site.
As you will see, there are a lot of issues going on.
Search Engine Terms
These are terms people used to find this blog.
Todays Search
- ix hacked
- ixwebhosting virus
- ixwebhosting hacked
- ixwebhosting
- ix webhosting hacked 2008
- http://ixwebhostwarning.wordpress.com/
- ix web hosting has been hacked
- http://ixwebhostwarning.wordpress.com
- ix webhosting htaccess
- ixwebhosting .htaccess hack
Yesterdays Search
- ixwebhosting hacked
- ixwebhosting malware
- ixwebhosting malicious
- fix ixwebhosting .htaccess
- modlogan hacked
- htaccess exploit passwords ixwebhosting
- ixwebhosting exploited
- how to remove yahoo counter injection fr
- access htaccess ixwebhosting
- ixwebhosting hack
IX Web Hosting Reviews Jan. 2009
George , 30th 2009f January, 2009
If you are planning to run a serious website, DO NOT use Ix web hosting, they are more trouble than they are worth. Virus, Slow, Database problems, and Email issues.
Paolo, 23rd 2009f January, 2009
After reading the reviews about the servers / database’s slowing down at a certain time, I checked my log files, and it’s true, like clock work at 2 am every night they come to standsill intill 7.30 am then they pick up again. I posted a support ticket, after almost 24 hours I finally got a response telling me the ticket has been forwarded to support!!!!!… What is the point of that??.
I am looking into moving my sites to HostGator.
Gary, 22nd 2009f January, 2009
I am so sick and tired of ix web hosting!
I have had nothing but problems with them. Their support is useless, rude and they lie.
For the truth visit
http://ixwebhostwarning.wordpress.com/
Marky, 22nd 2009f January, 2009
Hacked, Injected, De-Faced, Slow, Useless Support and lots more.
IX is 100% USELESS!!
jack, 21st 2009f January, 2009
The server of ixwebhosting is down now. It has been on and off and stalling for the past month.. they keeps saying it was fixed but it isn’t. It’s very upsetting. We have had to complain and make complaints every day three times…. anyone know of a better hosting for Windows?
Melanov, 21st 2009f January, 2009
haha, i know how ixwebhosting is being attacked, I know who is behind the injecting. Over a year ago we contacted ix explaining they had problems, we had a very rude reply telling us it was lies, and the servers were secure. We added a folder with a fake website to at least 200 websites. Now ix wanted to listen, and even offered to pay per security issue.. but now it is too late.
ixwebhosting should listen when help is offered.
Gerald W, 21st 2009f January, 2009
I am in the process of moving my 12 sites from ix, I never had a problem with them for over 3 years, but as of November it has been one injection after the other. IX is not willing to help customers, instead they just want their money, and point the finger at customer once EVERY site on the servers are injected.
Don’t waste your time or money on these people.
Michael, 18th 2009f January, 2009
I completely agree with Blake, every night at midnight ALL my sites on two buisness accounts come to a screeching halt, everynight I call ix, and they appologize, and tell me they will find the cause and firewall the site, or even suspend the site(s) causing the slowdown, but this has been going on for weeks.
Also, I use “Mailwasher” that connects to my mailserver every 10 minutes, and every morning when I check mailwasher, I get an error log telling me that it could not connect to the server, with at least 20 times that it could not connect to the server.
It’s time to drop ix web hosting
AVOID
Blake, 17th 2009f January, 2009
I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host…
Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November…
Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours…
Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November’s unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it…
Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site…
The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don’t seem to be doing anything to permanently correct it…
IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn’t hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX’s lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can…
Dealing with IX technical support gets real old real fast. I wouldn’t wish this on anyone…
Hans, 17th 2009f January, 2009
Do not believe their “Money Back Guarantee” After 3 weeks I requested a refund, and I only got about 30% of the full sum, they even charged me $20 for a .com, $20!!!, I can get these for $4.95.
Stay Away from these idiots
ett, 11th 2009f January, 2009
If IX is no 3 in the Top 10 companies list, what is the service level provided by those below on the list? Must be pretty terrible, eh?!
I have experience from IX as well as other hosts. Of the ones I’ve used, IX is the worst, one.com (in Denmark!!) has given me the best value for money.
Mike, 10th 2009f January, 2009
Bloody USELESS!
Muluut, 10th 2009f January, 2009
I am now just 3 months hosting with ix hosting and every day I having big problems. these people do not help and all my sites are hacked. I ask for backup and they tell me backups are no good, backups are hacked same as websites
ix hosting is no good for hosting.
Laurie, 10th 2009f January, 2009
With them for about 2-4 years. Was OK, nice customer service but innefficient now that I am ahving BIG problems – and now has been a nightmare since January 1st 2009. Now all my six websites are not even loading. Not even an error message! “server taking too long to respond” My site was hacked apparently (never happened in 10 years) and since then problems everyday. Even google has put a warning to visitors about malware from my site. My Google results have dropped completly Now have been pfflne for 24 hours. Disaster. Will change. I was told they are having problems with one of their servers. I don’t care. I’m changing. Will pay more for more.
Jonathan, 09th 2009f January, 2009
I too have been with IX for just under 4 years, and I too have pure html sites, I have 7 websites, I have always been very happy with IX, and up until September 2008 I had never had any issues. But since September my sites have been hacked, changed and re-directed on a weekly basis. IX keeps telling me about folder permissions and Ftp viruses, but I do not run any scripts, and do not have any folders, so I know that cannot be the cause. I will be moving all my sites to another host.
Archer Rejn, 09th 2009f January, 2009
I have been with IX for already 4 years and have never had any problems. May be cause I do not use any free php applications like wp or Joomla ? All my sites are html files with some Java scripts. I have never been hacked and all my sites load pretty fast.
Magix, 09th 2009f January, 2009
Don’t waste your time or money on these people. 100% USELESS!
kjett, 09th 2009f January, 2009
There is at least one positive aspect of using IX, viz. you learn a lot about the perils of using a web host without sufficient technical knowledge and/or security routines.
You learn that you yourself have to take responsibility for implementation of all the precautions needed, such as recurrently (frequently) making sure your hosted domains haven’t been hacked, having all directories properly chmod-ed and .htaccess-ed, and keeping updated backups on a local server.
These security routines will prove to be useful when you move to a hopefully more competent and secure web host.
beyaz, 06th 2009f January, 2009
have the same problem!!!! they are just after money instead of clearing their s**t!
George W Bush, 05th 2009f January, 2009
Don’t waste your time with these people, they are just a bunch of incompetent retards.
Sammy J, 05th 2009f January, 2009
4 days ago my 6 sites were injected with code, I spent 2 full days cleaning my sites, ix wanted to charge me $80 and hour to clean them, today all 6 sites are injected yet again.. I’m moving to another host, People, beware of IX they do not give a damn about your sites, all they want is your money.
Anita, 03rd 2009f January, 2009
Add me to the list of customers that have been affected by ix’s .htaccess vunerability, and yes they are blaming me, the best part is, they are willing to fix this for me for $80 !!
Roger no Kids, 02nd 2009f January, 2009
@ Roger Kids..
You TWAT!!..
People don’t like IX because they HAVE tried them!!.. If you haven’t tried them, how is a person suposed to know if they like them or not?..
All a person can expect, is what they are promised and what they pay for.. NO MATTER what the price is.
IX are RIP OFF’S they promise, take your money and accuse you for their incompetance.
Roger Kids, 01st 2009f January, 2009
Cmon` guys. If you don`t like IX why you choose it? Try to spin around for hosting which is better and cheaper. Let`s see what u`ll get
IX Web Hosting’s PHP Upgrade Notification
Dear Nicole **********,
We are happy to inform you that over the next two weeks we will upgrade PHP to the latest 4.x version (4.4.9) on the web server your website is currently being hosted on. This upgrade will resolve many security exploits and make services more stable.
As part of this upgrade, we will migrate from an Apache Module to a CGI based installation that gives you more control over many PHP settings. Once implemented, you will have the ability to upload your very own php.ini file into your cgi-bin folder as needed.
After the upgrade, your website may experience a few errors, all of which can be quickly resolved. Most are caused by having PHP directives inside an .htaccess file.
To fix this problem, simply login to your control panel and click on the WebShell icon. The .htaccess file will not be viewable unless you have “show hidden files” checked in your WebShell settings. Open the .htaccess file and remove any lines that start with “php_”. If you need to retain these settings, then they must now go into a php.ini file and placed into your cgi-bin folder.
If you are running PHP in any of your HTM/HTML files, please add this line to your .htaccess file:
AddHandler php-script .php .php3 .php4 .htm .html .phtml
If you have any questions or concerns about this upgrade, please do not hesitate to contact us 24/7 via live chat, ticket, or phone support and we will be glad to assist.
I hope you will enjoy the new features and increased security!
Best Regards,
Fatima Said, CCO
IX Web Hosting
IX Web Hosted Sites Hacked and Defaced Jan. 2nd 2009
- http://forums.spartiate-peers.com/
- http://www.washrag.org/phpBB2/index.php
- http://www.pococks.net
- http://imprecator.net/
- http://imprecator.net/
- http://www.capetowntips.com/
- http://countrydataservices.com/
- http://releasespy.com/forum/viewforum.php?f=13
- http://nickersonpianostudio.com/
- http://strangeauction.com/
- http://temp.simplyenticing.com/
- http://vavize.com/
- http://utilizesports.com/
- http://www.commandoes.us/
- http://www.neostudios.co.uk/lucypinder/
- http://tommygallagherband.com/index.php?option=com_gigcal&Itemid=30
- http://thatsmydiary.info/
- http://greenlaser.cn/
- http://www.elfankosh.com/admin.php
- http://ircai.com/
Fathi Said, IX Web Hosting and Terrorism
Islamist Site Containing Threats Against World Leaders Re-Activated
Jeremy Reynalds, Ph.D.
A statement distributed by the Global Islamic Media Front and located on an radical Islamic American hosted Internet site, contains a death threat against a number of world leaders. The site was initially suspended and since reactivated. The forum on the reactivated site is now locked, so it is impossible to tell whether the death threat is still housed on the site, but there is no reason to suppose otherwise. Ironically, the data center housing the Al Firdaws site is located 17 miles from Fort Campell, KY, home of the 101st Airborne (Air Assault) Division (www.campbell.army.mil/newinternet/main.asp).
The statement (at www.alfirdaws.org/forums/showthread.php?s=&t=9116) threatened (s), according to the Society for Internet Research (www.internet-haganah.us/harchives/005294.html), Italian Prime Minister Silvio Berlusconi, Australian Prime Minister John Howard, Japanese Prime Minister Junichiro Koizumi, British Prime Minister Tony Blair and U.S. President George W. Bush.
Contacted by e-mail, the Internet Haganah’s Aaron Weisburd said the posting promised kidnaping to be followed by decapitation. Weisburd said according to the statement the plan is in place, including the proposed location for Berlusconi’s slaughter.
The Global Islamic Media Front (GIMF) is known as the voice of al Qaeda on the Internet.
ISP APOLOGIZES FOR TAKING AL QAIDA LINKED SITE DOWN
Last Sat. I called the Internet Service Provider (ISP) and alerted an employee to the Al Firdaws site content. He thanked me and said a company official would investigate. Within a couple of hours, the site was off line.
However, a couple of days later the Al Firdaws site was reactivated. Clearly identifying myself as an investigative writer, I called IX Webhosting (also apparently doing business as Hosting-network Gmbh and www.ecommerce.com) on Tuesday, to see if the company had reactivated the site or if its operators had switched to another service provider.
An employee who answered the telephone said that her company was indeed hosting the site. Then apparently thinking I was the Al Firdaws site owner, she launched into a profuse apology for the site being taken down, as there had not been, she said, any violation of the company’s terms of service.
I then reiterated to this individual that I was an investigative writer, not the Al Firdaws site owner, and that the site contained a significant threat against world leaders. Asked who made the decision to reactivate the site, the IX employee said it was a member of the company’s management. I asked to speak to a manager. The individual took my telephone number and name, and said I would get a call back.
Informed that I would be reporting the situation to the FBI, the IX employee said that the FBI could communicate with the company by the U.S. Postal Service if they wanted the site taken down.
I also told the IX employee that I would make public my conversation with her. Hearing this, she said I could not do that as to do so would be violating her constitutional rights.
It is clear that the content of the Al Firdaws forum violated (s) IX’s terms of service (www.ixwebhosting.com/index.php/home.dspPage/page/info.dspTOS). A portion of the company’s terms of service reads, “If inappropriate activity is detected, all accounts of the subscriber in question will be deactivated until our investigation is complete. Prior notification to the subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity.”
AN AUSTRIAN CONNECTION
IX Webhosting, Hosting-network Gmbh and www.ecommerce.com all list their location as being at 247 Mitch Lane in Hopkinsville, KY. A Fathi Said, apparently based in Austria, is listed as being an administrator for Hosting-network Gmbh and www.ecommerce.com.
While I did not attempt to contact Said, here is a portion of a discussion (www.hostingdiscussion.com/news-and-pr/768-featureprice-com-closing.html) about some of Said’s reported business activities.
“Ecommerce.com is under control by Fathi Said (stolen), SiteandSites and a host of other domain names are owned exclusively by Fathi Said. Stay away from any site or business that has Austrian Ownership or Fathi Said or any other affiliation with Fathi Said. The problem with this is that Fathi will set up anywhere at anytime; you may or may not know who is actually behind that company. Fathi will use other names, and etc to fool you, be warned and be careful. Fathi while in office ran several businesses ‘on the side,’ and sold services that looked like the respective names but were indeed Feature Price (FP) services, no one at FP approved this but Fathi. Fathi also registered Dotregister domains for the clients and did not title them in the right names or addresses, but with 100% owned by featureprice client, these domains were held hostage, with numerous other domains like Featureprice.com unless the officers of FP were to give him over a half million dollars, the officers called the FBI for Extortion.”
More information about Feature Price is available at www.thewhir.com/marketwatch/fea050903.cfm and http://news.netcraft.com/archives/2003/07/07/where_did_the_featureprice_customers_go.html
THE DEATH THREAT AND RAKAN BEN WILLYAMZ
According to the Society for Internet Research (SOFIR) the statement was published on the al-Firdaws forum by “ialam al-islami,” who has in the past been a prolific contributor to GIMF forums and sites.
The ominous statement is attributed to “Rakan ben Willyamz,” an apparently collective name for native European converts to Islam roaming the continent, preparing to strike.
While there have been questions about the credibility of the statement, including the poor quality of the Arabic, as opposed to the first statement from the imaginary Rakan ben Willyamz (www.sofir.org/sarchives/005248.php), SOFIR said the threat shouldn’t be dismissed.
“Arguments in support of the statement (if not the threat) being credible, include the fact that it was distributed by the Global Islamic Media Front. That this ‘Rakan’ is a different and less-literate individual doesn’t necessarily make the statement non-credible. Since when are terrorists great examples of human intelligence? Certainly there is no disputing that the countries in question are all in al-Qaida’s sights … Increasingly the global jihad is waged by ignorant thugs, and their statements are likely to reflect that.”
The ben Willyamz name came to light earlier this year. The Asharq Al-Awsat newspaper (AAWSAT) reported (http://aawsat.com/english/news.asp?section=1&id=2577) in Aug. that ben Willyamz (or bin Williams), was being touted as someone who would “wreck havoc worldwide.”
Al Qaeda’s strategy “will depend on surprise such as when near simultaneous attacks were carried out in Morocco and Turkey. Al Qaeda’s aim was to target the border between Europe and the Muslim world, east and west, so let this serve as a lesson to the entire west; we have arrived at your borders and no one will be able to stop us,” AAWSAT reported that GIMF said on the Internet.
AAWSAT also reported that the British tabloid the Sun indicated al Qaeda was recruiting English men, and referred to six English-language web sites affiliated with al Qaeda that had published material encouraging Europeans to sign up for military training.
Earlier this year, AAWSAT reported al Qaeda warned on the al Firdaws forum, “Do not rejoice, Blair, as you will not be able to follow or halt the movements or stop al Qaeda’s new soldiers Rakan bin Williams … Al Qaeda’s new soldiers were born in Europe of European and Christian parents. They studied in your schools. They prayed in your churches, and attended Sunday mass. They drank alcohol, ate pork and oppressed Muslims, but al Qaeda has embraced them, so they have converted to Islam in secret and absorbed the philosophy of al Qaeda and swore to take up arms after their brothers. They are currently roaming the streets of Europe and the United States, planning and observing in preparation for upcoming attacks.”
The Al Firdaws site is registered to Marwan Alansary of the Al Firdaws Company in Amman, Jordan.
The original article can be seen here
IX Web Hosting’s Promise to you.
Remeber this? In big letters on their Home Page, “Our Promise to you“ well, the ship started sinking in April, and the rats started fleeing, and “Their Promise to us” disappeared like a fart in the wind.. Or so they had hoped.
Let me take you back in time, to refresh your memory, read and have a laugh at the promises that were made, hey, even sit back and listen to the CEO Fathi Said tell us how important we are.. as he well puts it, “Without you, IX web hosting would not exist“ Ooohhh and while you are enjoying the blast to the past, why not send him a personal message..
ENJOY : http://web.archive.org/web/20080101195251/www.ixwebhosting.com/index.php/v2/pages.ourPromiseToYou
Dear Friend,It’s my personal wish to address you with this letter. It is very important for me to get in touch with my customers, for a simple reason:
Without you, we would not be in business.
IX Web Hosting Reviews August 2008
| Jebac, 30th 2008f August, 2008 |
| CRAP, CRAP, CRAP. Avoid them at ALL cost. I was stupid not to google for review before signing up. |
| Jim, 30th 2008f August, 2008 |
| Good service until a few weeks ago and since then it can’t get much worse. Two of my domains (I have 5) have been moved and the others will soon follow. |
| Jeff, 18th 2008f August, 2008 |
| I had been a customer of IX Web Hosting for over 4 years. I have watched their service and support deteriorate significantly especially the past year. My web sites were routinely down and IX Web Hosting missed their guaranteed up-time metrics nearly every month. When I complained they would credit my account for an additional month. Finally after my sites were down for 10 consecutive days I decided a change was in order. I moved my sites and canceled my IX Web Hosting account. Rather than getting the money back I was told I would get a fraction of the refund I was owed. The customer service and billing department argued that the credits I received for them missing their stated guarantee were basically worthless from a monetary standpoint and that they continued to incur charges. Not only did I have to endure countless outages and deal with incompetent technical support leading to additional downtime and outages but I would pay for this “privilege” receiving a minimum refund. I’ve opened a complaint with the Better Business Bureau about their business tactics and I recommend to everyone to say as far away from IX Web Hosting as possible. If you already have an account there I suggest getting out while you can before you find your sites and your money drained. |
| Useless Uptime, 08th 2008f August, 2008 |
| I do not recommend them at all. STAY AWAY. Their servers are continually down, and suppport is non existant, if you try to resolve things with them |
| no need for detail, 03rd 2008f August, 2008 |
| You’ve said it all. Thank God my account is up for renewal in 30 days. I am looking elsewhere. CC2k will post its new home when we find one and are sure it will not bring heartache to others. Bye Bye IX, you had you chances, way too many of them. |
| chris, 02nd 2008f August, 2008 |
| Yes, it was working for about 10 minutes, i was able to get an order … then it’s down again. The guy who tripped over the cord maybe also spilled coffee over the electrical outlet. God! |
| bigboytoyauction.com, 02nd 2008f August, 2008 |
| DANG IT !!!! It was working and i start uploading and BAM!! MFR its down again |
| Chris, 02nd 2008f August, 2008 |
| Haha.. funny. I actually tried to click on Ixwebhosting.com google ads and the site doesn’t load. This is how our customers are feeling when they click on our ads. This also isn’t good for internet rankings I suppose. My server is down at the moment and i’m just sitting here twittling my thumbs. |
| kenny, 02nd 2008f August, 2008 |
| Actually I couldnt get on their website but you can call them at 1800 385 0450 or 1 614 534 1961. I dont understand how their who network of servers are down at the same time. Did someone trip over the power cord? Well, i have to say at least they answered my call. This is the 6th time the server was down in the past week. I have three website monitors running at the same time which alert me each time the server is down. This doesn’t include server stalling problems. Im starting to regret I am hosting with ixwebhosting. If this continues I will for certain move to another company. |
| kenny, 02nd 2008f August, 2008 |
| Yes, the server is down. I contacted Ixwebhosting just now and they said it will be fixed in 30 minutes. I also used alertra to check ixwebhosting website and they are down as well. Just keep clicking on their google ads so they know how it feels when our websites are down and people click on ours. Here is the logs for Ixwebhosting.com website itself.
Timestamp Location Result Size Time |
| bigboytoyaction.com, 02nd 2008f August, 2008 |
| Dont get me wrong, I have used them for quite a while and never had an issue but all of a sudden its not working. I think its back up now guys try it. This means it was only down for about 5 minutes. |
| bigboytoyauction.com, 02nd 2008f August, 2008 |
| My server is down to this isnt normal I was in the middle of uploading something. |
| Kenny, 02nd 2008f August, 2008 |
| The problem I found is that when the server is down with Ixwebhosting they will deny it is down. Even with proof logs of 3rd party monitoring companies such as alertra and internetseers. My server is down right now as well. I need help but cannot find anyone at ixwebhosting. |
| Chris, 02nd 2008f August, 2008 |
| hello, yes, my server is down with ixwebhosting too. I dont think they know how to run a company. Something is wrong. The server is down more than once a week! I also need suggestions on better servers. This isn’t cutting it. |
| Jack, 02nd 2008f August, 2008 |
| Any good suggestions on servers. Ixwebhosting.com server is down at this moment and I cannot get to contact anyone at the company. |
IX Web Hosting Reviews July 2008
| Patrick, 28th 2008f July, 2008 |
| ixwebhosting.com is basically bottom of the barrel hosting. I can’t imagine anything worse. Their server went down again Saturday and now my entire wiki website no longer works because of a corrupted database. Do not use this host because you WILL have problems. Lots of them. |
| Pascal, 28th 2008f July, 2008 |
| I have to admit, IXwebhosting is not that good. My site has been down 4 times in the past year. sometimes it takes 12-24 hours to get things back up and running. The email servers have been slow lately. Right now, my FTP service does not work; I can’t login either. I’ve started looking for another host because reliability is my main concern. |
| Alex Ho, 28th 2008f July, 2008 |
| Ok, GUYS, I’m so pissed with this ixwebhosting sh*t. 2 weeks ago their MySQL server was down and they didn’t save a back up for me even they could be able to back up some other databases which made me so pissed coz I have a forum of 12,000 members for 5 years. (Fortunately I got my own back up, but it’s 6 months old!) Yes, I called them, chatted live, emailed, ticketed, all sh*t, but all I got was “we are wrking on it”. Funny, huh?
They have cheap plans, I agree, the reason I chose them cause they had cheap plans, and I tested their website speed with a tool, and their site speed was light speed. However, after using their hosting for 2 years, now their hosting service turned out too bad now. My sites have been on and off, regardless the daytime or nighttime. Just imagine you staying home on Saturday night and Sunday night coding your site instead of going out watch movies with your cute girlfriend, and suddenly the site&host&ftp… everything shut down at 1am when you are so stuck with the code, that’s b*** sh*t huh? GUYS, PLEASE THINK OVER BEFORE BUYING THIS HOSTING SERVICE: IXWEBHOSTING.COM <= Cheap doesn’t mean good! I’m on my way finding another hosting, hix Anyway, read over this comment box to see how BAD this hosting service is! I saw about 95% NEGATIVE FEEDBACK! |
| cashzzz@hotmail.com, 27th 2008f July, 2008 |
| The server is down right now receiving the following error: HTTP/1.1 500 Server Error. The reply from the tech support said they cannot help and we need to send a ticket to the center. All sites are down. It’s time to move servers. |
| kads, 22nd 2008f July, 2008 |
| i am moving webhost. my site is down at the moment, their support doesnt even speak english, my emails dont work. their site doesn’t work. + when my site does load, it loads at 2 miles per century. im moving to 5quidhost.co.uk which has awesome reviews. |
| cashzzz@hotmail.com, 20th 2008f July, 2008 |
| I think we have to throw in the towel soon. We have given ixwebhosting a serious try and in the past 2 months, the web server has been down more than 8-10 times. The email server also had problems as well and does not send out emails. We have also contacted the tech support online, which is good they have this feature, but they never know how to fix the problem. They will ask you to send an email. But they wont fix it until hours up to 5 days. We are looking for better hosting and would like your suggestions. Ixwebhosting is not good enough at this point. Server has too many problems and downtime is serious. |
| elawcase@gmail.com, 20th 2008f July, 2008 |
| Ixwebhosting.com server ns13, and ns14 is currently down. We have contacted ixwebhosting support and they do not how to fix the problem. The server has been down for 3 days intermittently. The server is down now. |
| Steve, 19th 2008f July, 2008 |
| The uptime is brilliant. My site has only been down twice for about 5 minutes. But I do not recommend this host. The MySQL server I am on has a lot of problems. Some guy I know keylogged me and got into my forums and deleted everything. The backups I uploaded wouldn’t work, so I made a support ticket. It took them TWO WEEKS to reply. They said they had a backup from the day before it was hacked. I asked them to restore it. A week later they replied again and said they didn’t have the backup. So, I had to completely start my forum over again. Next month I will be moving host, and I asked them to email me a backup of my website. I have been waiting 3 days so far and still no reply from them.
THE SUPPORT SUCKS. Do not host with these guys. It is a waste of money and a waste of time. Plus they have really bad servers. |
| abimbola, 15th 2008f July, 2008 |
| In the name of almighty God, do not host with ixwebhosting!You will have the greatest regrets in your life. All the websites I have been developing for years disappeared and ixwebhosting said that was due to massive hard storage failure and that the data are irrecoverable.Please,Please,Please do not host with this company as it is not a company but a form of internet dupe! |
| good by_ix, 12th 2008f July, 2008 |
| ix webhosting service # Stop service ticketing technical support. # Stop service database. # Problems are endless. # Company on the precipice, waiting to fall down. # I advise you: Make your files and transferred into the computer. |
| kads, 09th 2008f July, 2008 |
| have opened a ticket for 2 days on ix, and it hasnt been responded to. live chat is also unhelpful. my emails are down and i can’t access them. this is the first problem i’ve had. |
| cashzzz, 03rd 2008f July, 2008 |
| Okay, it has been now 4-5 days that the email server does not work with ixwebhosting. They keep saying please wait 24 hours and the issue will be resolved. But so far their email webserver is not working or sending emails out. I think I may need to throw in the towel soon. Ixwebhosting does not know how to run their web servers or maintain it. If they do not fix the email server 2 more days, I have to urgently move my server.. anyone with good suggestions of a company who is reliable, know how to maintain the server, doesn’t overload the servers, has multi domain hosting for ASP classic pages, and uses HSphere, please let me know. Thank you. cashzzz@hotmail.com |
| cashzzz, 02nd 2008f July, 2008 |
| I’m quite frustrated because the email server at ixwebhosting is not working properly . Not sending out emails at all. This is the second day and the issue is not resolved yet. Really frustrating. If anyone has suggestions of other hosting that uses hsphere control panel and unlimited domain hosting, pls let me know. cashzzz@hotmail.com |
Reviews of IX Web Hosting June 2008
| ixhater, 26th 2008f June, 2008 |
| Run for the hills if you are thinking of signing up with ix. The adage, “you get what you pay for” is most appropriate. Unlimited web space? HAH! Suspended my account after it hit 60 GB without any notice. |
| rh, 22nd 2008f June, 2008 |
| And yes they suspended me once too, after I called tech support, they said I was violating the TOS. I was not as I was trying to get my WordPress installed. I called them and after I cussed them out on the phone, I had to get really mad until they fixed things. If you use IX you will be sorry. I hate to say that but, I dont want others to experience the grief I have. Yes they are cheap, but you get what you pay for and I would rather pay more and get something reliable and something I can count on. You simply cannot count for IX webhosting for hosting a simple wordpress site. Page cannot display happens all the time. |
| rh, 22nd 2008f June, 2008 |
| I have had ixwebhosting since 9/2007, I do not recommend them at all. STAY AWAY. You will be sorry if you choose them because, half the time the pages on my simple WORDPRESS blogs do not display. The tech support chat is totally useless. I am in the process of changing hosting companies as I type this. The slow response has been a damage to my reputation. DO NOT USE them, they are total hype. I am glad I didnt rely on them more, I have several domains I am developing. |
| cariani, 20th 2008f June, 2008 |
| DONT EVER HOST WITH THEM!!! This company is a fraudelent Company!I had “Unlimited Pro” account with them after 6 months (after the number of my visitors growed). THEY DID DIRECTLY AND WIHTOUT ANY WARNINGS SUPSPEND MY ACCOUNT!! If you have more than 50 vistiors a day, IXWEBHOSTING WILL SUSPEND YOU and the most bad thing is- in the beginning, you will read “ACCOUNT SUPSENDED” and they put their own material ADVERTISING WITH SEX-LINKS ON YOUR WEBSITE!!!
DONT BELIVE WHAT THEY SAY!!! DONT BELIVE ON MONEY BACK GUARANTEE- YOU WILL NEVER SEE YOU MONEY AGAIN!! regards For more Information contct me at little_ding_at@yahoo.de dzemaili |
| George L., 14th 2008f June, 2008 |
| Go to M6.net – the best and cheapest windows hosting in the world – I use it 8 month and very glad!!! |
| lee, 13th 2008f June, 2008 |
| I get the following message each time I report the problem to their livechat:Sorry, unfortunately I can’t resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk – ticket center.
And when I create a ticket, I would get a reply from them that should I get anymore error, please contact our live chat immediately. And when I contact the livechat, they would tell me the problem cannot be resolved by livechat, please create a ticket. Good grief! this fraudulent company should be investigated. |
| lee, 13th 2008f June, 2008 |
| ixwebhosting.com is the worst hosting company exist. I have a very simple wordpress blog, and almost 90% of the time I cannot get to my web site. Each time I try to access my site, I get the ‘error establishing database connection’. When I asked them, they said that such problem is difficult to resolve because it’s a shared mysql server, it is possible that other users are abusing their server and it will take them time to find the users who abuse their servers and then they would mark my case as resolved. There tech support is horrible. The livechat is useless and waste of time. I have already send in my request to cancel my account. |
| GeeJ, 12th 2008f June, 2008 |
| Value for money. Great for starting out but they have a few weaknesses… The email system they use is SLOWWW and un-reliable You need to resolve (= be patient and wait) your own problems. Great for a non- critical site with not too much traffic. For a mission critical site, you will need to fork out more $$$s |
| cashzzz, 12th 2008f June, 2008 |
| Okay, just letting everyone know that the server is down again. This is really way too much. I think it’s time to move away from ixwebhosting servers. Not reliable. Timestamp Location Result Size Time 2008-06-12 07:52:00 EDT Sydney AUS Error N/A 30.00 2008-06-12 07:52:00 EDT Hong Kong CHN Error N/A 30.00 2008-06-12 07:52:00 EDT Frankfurt DEU Error N/A 30.02 2008-06-12 07:52:00 EDT London GBR Error N/A 30.01 2008-06-12 07:52:00 EDT Oklahoma City USA Error N/A 30.00 2008-06-12 07:52:00 EDT Las Vegas USA Error N/A 30.00 2008-06-12 07:52:00 EDT Chicago USA Error N/A 30.00 2008-06-12 07:52:00 EDT Shanghai CHN Error N/A 30.15 |
| cashzzz, 12th 2008f June, 2008 |
| finally the site is running but is slow. 2008-06-12 05:24:00 EDT Hong Kong CHN OK 76.0 4.65 2008-06-12 05:24:00 EDT Sydney AUS OK 76.0 3.62 2008-06-12 05:24:00 EDT Frankfurt DEU OK 76.1 3.20 2008-06-12 05:24:00 EDT London GBR OK 76.1 1.06 2008-06-12 05:24:00 EDT Las Vegas USA OK 76.1 1.36 2008-06-12 05:24:00 EDT Chicago USA OK 76.1 0.66 2008-06-12 05:23:27 EDT Sydney AUS Error N/A 31.47 |
| cashzzz, 12th 2008f June, 2008 |
| Right now, it is 4:08 Hong Kong time and the server is down again. This is the fourth time and the server is on and off throughout the day. Here is the proof logs. Timestamp Location Result Size Time 2008-06-12 04:06:53 EDT London GBR Error N/A 30.73 2008-06-12 04:06:53 EDT Sydney AUS Error N/A 30.48 2008-06-12 04:06:53 EDT Hong Kong CHN Error N/A 30.50 2008-06-12 04:06:53 EDT Las Vegas USA Error N/A 30.36 2008-06-12 04:06:53 EDT Frankfurt DEU Error N/A 30.26 2008-06-12 04:06:53 EDT Oklahoma City USA Error N/A 30.23 2008-06-12 04:06:53 EDT Chicago USA Error N/A 30.02 |
| cashzzz, 10th 2008f June, 2008 |
| 5 hours later.. look what i got again checking the sites. I’m realizing that their claim that their server is never down is false: Timestamp Location Result Size Time 2008-06-10 17:53:59 EDT Sydney AUS Error N/A 30.96 2008-06-10 17:53:59 EDT Hong Kong CHN Error N/A 30.93 2008-06-10 17:53:59 EDT Las Vegas USA Error N/A 30.70 2008-06-10 17:53:59 EDT Frankfurt DEU Error N/A 30.55 2008-06-10 17:53:59 EDT London GBR Error N/A 30.45 2008-06-10 17:53:59 EDT Atlanta USA Error N/A 30.44 2008-06-10 17:53:59 EDT Chicago USA Error N/A 30.15 2008-06-10 17:53:59 EDT Oklahoma City USA Error N/A 30.16 |
| cashzzz, 10th 2008f June, 2008 |
| Okay, I am having webserver issues and the tech support at ixwebhosting was not helpful at all. The server was down and i had proof from 3rd party monitors. Igor Sedov: Hello, my name is Igor, please let me know how can I help you today?you: hello server is down again you: it was down already two times in the last 30 minutes you: www.flowers.com.hk or create88 is the account you: Timestamp Location Result Size Time 2008-06-10 12:51:04 EDT Atlanta USA Error N/A 30.08 you: hello? you: the website is also not responding now you: www.flowers.com.hk you: Timestamp Location Result Size Time 2008-06-10 12:56:12 EDT Sydney AUS Error N/A 30.49 2008-06-10 12:56:12 EDT Shanghai CHN Error N/A 30.75 2008-06-10 12:56:12 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:56:12 EDT London GBR Error N/A 30.22 2008-06-10 12:56:12 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:56:12 EDT Oklahoma City USA Error N/A 30.11 2008-06-10 12:56:12 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:56:12 EDT Chicago USA Error N/A 30.02 2008-06-10 12:56:12 EDT Hong Kong CHN OK 98.8 27.63 Igor Sedov: Please hold on, let me check you: Timestamp Location Result Size Time 2008-06-10 12:59:05 EDT Sydney AUS OK 98.8 5.65 2008-06-10 12:58:33 EDT Atlanta USA OK 98.8 30.30 you: it might pull up the site but then stall Igor Sedov: I see that your site is working you: it works then stalls you: it’s now on error now you: please try to click on links or check 3rd party monitors you: it’s not working most of the time you: Timestamp Location Result Size Time 2008-06-10 12:59:42 EDT Shanghai CHN Error N/A 33.88 2008-06-10 12:59:42 EDT Sydney AUS Error N/A 30.48 2008-06-10 12:59:42 EDT Hong Kong CHN Error N/A 30.51 2008-06-10 12:59:42 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:59:42 EDT London GBR Error N/A 30.21 2008-06-10 12:59:42 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:59:42 EDT Oklahoma City USA Error N/A 30.15 2008-06-10 12:59:42 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:59:42 EDT Chicago USA Error N/A 30.03 Igor Sedov: How can I reproduce your error? you: you can also check alertra.com and type in flowers.com.hk you: the server is down for all sites you: NOT working now Igor Sedov: I see that your site is working fine and fast. Try to use another browser you: can you try to click on a few links? you: i just got a few monitors telling me it is not working you: what happens it will work for a few seconds then stall you: its been like this for the past hour you: this was sent by another 3rd party monitor half hour ago: Time: 06/11/2008 00:19:53 (GMT+08:00) URL: http://www.flowers.com.hk/hongkong.asp Status: FAILED 4 times since 06/11/2008 00:19:52 Reason: Timeout you: Flowers.hk is now stalling Igor Sedov: Sorry, unfortunately I can’t resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk – ticket center. you: try to click on a few links you: i have sent it already you: can you please contact the tech support and ask what is happening with the server you: it’s stalling now you: please check you: www.flowers.hk you: or www.flowers.com.hk you: try to click on links you: stalling now you: also you can go on www.alertra.com and type in flowers.com.hk you: you will see the error Igor Sedov: Please create the ticket and we resolve your issue as soon as possible. Sorry for possible inconvenience you: i did already you: try now you: it’s stalling you: www.alertra.com you: there is SOMETHING WRONG WITH THE SERVER NOW you: I NEED TO GET THE SERVER FIXED you: I HAVE CUSTOMERS WHO HAVE TOLD ME THE SITE IS SLOW Igor Sedov: Please, create the ticket via your helpdesk. (Log in into your account main page —> Click on “24/7 Help Center” at the right at the screen) you: PLEASE FIX IT you: I HAVE SENT THIS ALREADY you: THE SERVER IS NOT FIXED you: CHECK THE SITE AGAIN you: NOT WORKING!!!! you: PLEASE you: IGOR YOU ARE NOT CHECKING THE SITE you: I NEED YOU TO CHECK you: THIS IS GETTING FRUSTRATING you: Here’s now three of the customers emails saying the site is not working Igor Sedov: Sorry for this delay But you need to contact to our administrators via the ticket you: sure i will also add this to webhosting blogs you: this is terrible you: you are not fixing the issue Igor Sedov: First of all let me express the most sincere apologies for such inconvenience you are encountering at the present moment. Sorry but other department will resolve your issue. you: i will add this to a blog site. I feel you are not trying to solve the problem Igor Sedov: Did you create the ticket? you: 30 minutes ago yes..but still the problem is happening |
| cashzzzathotmail, 08th 2008f June, 2008 |
| I gave ixwebhosting a try. Right now at this moment, the server is down for 3 hours and i am still waiting for someone to fix it. I am told they send an email to their admin but what does that mean? I asked them to contact the tech support but they said they sent an email. I don’t know how much longer the server will be down. I will let everyone know when it is fixed. The server down is ns13.ixwebhosting.com and ns14.ixwebhosting.com. |
| Net Gear, 05th 2008f June, 2008 |
| IXWH has problems on occasion, like all hosting companies, and I’ll be the first to say I’ve been frustrated a few times. But, much of the complaints I’ve read here are obviously due to user error. I’ve been with them for over 5 years, and my site has been down once. That was when they recently moved their boxes to Ohio. For the money, they’re hard to beat. Put a bunch of salt on the loudest complaints. Especially the one from the idiot ex-employee that had his paycheck screwed-up. That’s hilarious. |
| Brian, 05th 2008f June, 2008 |
| Where was this site before I stupidly signed up with these yuts. What a horrible mistake. Web site goes down every 3-4 days. Yes, they get it up as soon as I complain, but that is not the point. Their servers are OVERLOADED and crash often! |
| Sorry_no_good, 05th 2008f June, 2008 |
| I know, I know, for the price you shouldn’t complain. But this service is not that good, even for a basic site. I signed up and in the first night had major trouble. I use PHP emails on most of my sites, and in all cases the PHP mail server was BAD!! It took nearly 48 hours for some emails and many did not arrive at all. They apparently had this problem for months and still did not have it solved. Their Tech Support ticket system took days to respond and that was not good. Their live chat always resulted in them saying something like, “we cannot help you now, please raise a ticket”. Their service center would promise calls from tech support people, and again these would take days to call you. They offer you free months hosting when you complain, but that does not solve the issue. I cancelled within 4 days of hosting with them and moved to Bluehost. Bluehost has been a good option for me though I know others don’t like it, I think it’s a great service. |
| bob smith, 04th 2008f June, 2008 |
| I worked for this company. The company that hosts is called IXWEBHOSTING. The callcenter for help is called Ecommerce. Located in Hopkinsville KY. They are a bunch of unprofessional screw ups. They lie to the customers and tell them whatever to get them off the phones. I know because I did it. They are also in with a bunch of Ukrainians. Prolly the Russian Mafia or something. Whole thing is shady. Too many people on the servers.. too much traffic. They won’t do crap for you. They mess up the employees checks and crap.. they are ghetto. |
| gigapixel, 04th 2008f June, 2008 |
| Mail servers again are taking over 24 hours to process mail in. Don’t use them if your rely on prompt email |
| Jay, 04th 2008f June, 2008 |
| The email is down many times per week at a minimum. This has been going on for about 6 months. They finally said it was the server I was on, and could move me,but my mail would be down (delayed) for up to 48 hours due to DNS propagation (routing). I said: why not just replace or fix the server, since it’s gotta be affecting others. Copy the info, unplu the bad one and plug in the new one. Downtime of minutes maybe?That’s the reason I left my last host (adaptive.net). After 7 or 8 years, they went to heck too.
If you rely on your email, as we do in our business, don’t use IXwebhosting. |
| p_at_c, 01st 2008f June, 2008 |
| oops it is THIS reating site that gave my hosting company a goo uptime rating – sorry it ws webhotingstuff.com that more realistically dropped them…… |
| p_at_c, 01st 2008f June, 2008 |
| Well I have read all the recent reviews and realise that one cannot rely on the ratings of these review sites as the posted reviews are very negative and yet the the company under review is at the top of the ratings list – makes one think………my own hosting company was dropped from this review site owing to 0% uptime over a monitoring period BUT gets a high rating for uptime on another ratings site (sigh)… |
26,991 IX Web hosting customers infected
Dear Nicole,
In our ongoing commitment to the security of our customers, we have discovered a vulnerability located within many of our client’s websites, including yours. This is a self replicating virus which is found by visiting well-known search engines. When you click on any link it may redirect you to a fake Anti-Virus 2009 website which appears to scan your system and then asks you to download the software. Once downloaded and installed it begins displaying pop ups on your desktop. At this time it collects your FTP user name and password from your own computer and uses that information to upload an exploited file named “.htaccess” to your website. Any visitors to your website will then be redirected to the fake anti-virus website.
We have dedicated our systems administration team to finding a solution to this and are happy to say that as one of the first hosting companies we have successfully cleaned all instances of this virus from our servers more than a week ago, and are continually scanning them to ensure your site does not become re-infected.
While your website is now secure, your computer may still be at risk. Here are two easy steps that will detect and remove this malicious software from your computer and make sure your website will not spread the virus again:
1. Uninstall the fake Anti-Virus software by following the instructions at this link:
http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009
2. Once removed, change your FTP password from within your web hosting control panel. Once logged in, click on the FTP Manager icon and then on the icon next to the password to change it.
To illustrate the severity of the issue I would like to share some facts with you:
* 26,991 of our customers have been infected with fake Anti-Virus 2009
* 79,469 websites have been spreading the Anti-Virus 2009 infection
* 120,923 malicious files have been removed from our system
We are constantly monitoring our servers for potential threats to your website, and are proud to say that we are among the first web hosts to identify this particular problem, and have been the first to offer a resolution. Your continued and safe presence on the internet is our top priority.
If you have questions regarding any of this information, please contact our support team anytime.
Kind Regards,
Fatima Said, CCO
IX Web Hosting
h**p://www.ixwebhosting.com
******************************************************
WOW!!!… Let’s break this down..
-
In our ongoing commitment to the security of our customers
Well at least they have a sense of humor -
we have discovered a vulnerability located within many of our client’s websites, including yours.
Actually us customers dicovered this SIX MONTHS AGO!! -
This is a self replicating virus which is found by visiting well-known search engines
Hahahaha… so first they blame the customers, now they are blaming all the mayor search engines.. -
At this time it collects your FTP user name and password from your own computer and uses that information to upload an exploited file named “.htaccess” to your website.
Yeahhhh, I know exactly what you are thinking!!.. and Yes it is these idiots that are running IX web hosting … If you believe this, you’ll believe anything. -
We have dedicated our systems administration team to finding a solution.
Yeahh Right, thats like trying to get a lead balloon to fly!! -
To illustrate the severity of the issue I would like to share some facts with you:
* 26,991 of our customers have been infected with fake Anti-Virus 2009
* 79,469 websites have been spreading the Anti-Virus 2009 infection
* 120,923 malicious files have been removed from our system
What can I say?, 26,991 customers fault.. Ooohh and let’s not forget Google.. -
We are proud to say that we are among the first web hosts to identify this particular problem
What this really means, is they are proud of themselves, for being able to bullshit their customers into thinking it’s the customer and Google’s fault. -
and have been the first to offer a resolution.
So these incompetent retards, think that blaming others for their incompetence, and wasting their time by having them download junk, and scan their PC … a Resolution?? -
If you have questions regarding any of this information, please contact our support team anytime.
I think I would rather have someone use my eyeballs as pin cushions than have to deal with the Notourious IX Web Hosting Support .. thats like tring to wipe your arse with your teeth!!
Fathi Said CEO & Founder of Incompetent IX web hosting
German-born Fathi Said has the distinction of having launched and lost his first company, Web hosting outfit Hosting-Network Inc., by the time he was 20 years old. He says he got into business with the wrong partner-and clearly, the collapse of the firm, which hit $7.5 million in annual revenues in 2002, still hurts.
So guess what Said did? He started another Web hosting company in 2003-this time called Ecommerce.com. Headquartered in Austria, but with its main data center in Kentucky, Ecommerce has attracted 80,000 customers and plays home to more than 150,000 Web sites. The company has 130 employees in five countries, and revenues should hit $12 million this year.
:: NOW IT’S TIME FOR A LAUGH ::
Can you explain IX Web Hosting’s Uptime or Cash Guarantee? How important is uptime in the shared hosting marketplace and how do you manage servers so as to ensure that their usage load does not cause server outages?
Customers put their trust in us, and we feel the best way to gain that trust is to guarantee them that their sites will be up and working. We’re very serious about what we do and because of the confidence we have in ourselves and our services, we’re more than willing to offer customers hassle free guarantees for their services.
Although no technology is perfect, we have taken extensive measures and expenses to provide a very stable hosting platform, monitored by a full 24/7/365 staff and an array of tools and equipment.
Customers expect reliable services and we’re eager to please by offering them those services and a safety-net of added money-back guarantees to assure it. If a customer is dissatisfied with our services or if the services are not stable or down, we will gladly offer full refunds. Customers have nothing to lose!
But, the reality is different… VERY DIFFERENT… had this sent to me today by an IX customer who tried to get compensation.
I am very sorry that you have been hacked repeatedly. As far as compensation, I am very sorry but we will be unable to grant you any credit for this issue. If it was something that we had direct influence over, I would be happy to award you credit…unfortunately, we have no control over this situation.
Thank you for your understanding,
Amanda Walsh
Quality Assurance Manager
So, lets take a look at things… This is a problem that has been globally effecting multiple servers throughout the world. We are working on a solution with other hosting providers, but we have not been successful thus far. Well at least they are admitting they have a massive security issue….
As far as compensation, I am very sorry but we will be unable to grant you any credit for this issue. If it was something that we had direct influence over, I would be happy to award you credit…unfortunately, we have no control over this situation. ..
WTF!! so they admit that they have a security issue, that we all know is effecting 1000’s of sites, but even though it is on their servers, because they have no control over the situation, they are not willing to give credit… So basicly no matter what happens, we can forget any refunds!!..
One more time Mr Fathi Said …
Customers put their trust in us, and we feel the best way to gain that trust is to guarantee them that their sites will be up and working. We’re very serious about what we do and because of the confidence we have in ourselves and our services, we’re more than willing to offer customers hassle free guarantees for their services.
AND THE ‘PIECE de RESISTENCE”…..
If a customer is dissatisfied with our services or if the services are not stable or down, we will gladly offer full refunds. Customers have nothing to lose!
Links discussing IX Web hosting Service
Here is a list of sites that other people are posting about IX web hosting
- IX web hosting, The worst host ever
- CNET IX web hosting
- Worst Ever Host 1
- Worst Ever Host 2 Terrible Customer Service
- Good Ridence IX Web Hosting
- My Website got Hacked
- How bad is IX web hosting?
Links will be posted on the fly..
IX Web Hosting Hacked
IX Web Hosting has been continuously hacked since April of 2008. Thousands of innocent paying customers are furious because of the way IX web hosting has handled the situation.
It has been a well known fact that hackers have seeded and are using IX web hostings servers to inject various scripts into every file on the vunerable server, infecting 1000’s of sites.
I myself had 7 personal business accounts ( about 60 sites) with IX webhosting, I had them for 4 years, the first 3 years was plain sailing, I was happy with the service provided, and apart from the everyday minor hiccups, things went as they should have.
The trouble started this year 2008 when IX moved all their servers to a new location.
The sheer hosting hell that followed will be posted in the coming days / weeks / months / years
I will be posting links to other topics, printscreen images of support tickets, Emails between myself and IX web hosting, and links for innocent duped customers to file complaints against ixwebhosting.
Please leave genuine feedback about your experience with IX web hosting.
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