26,991 IX Web hosting customers infected

Dear Nicole,

In our ongoing commitment to the security of our customers, we have discovered a vulnerability located within many of our client’s websites, including yours. This is a self replicating virus which is found by visiting well-known search engines. When you click on any link it may redirect you to a fake Anti-Virus 2009 website which appears to scan your system and then asks you to download the software. Once downloaded and installed it begins displaying pop ups on your desktop. At this time it collects your FTP user name and password from your own computer and uses that information to upload an exploited file named “.htaccess” to your website. Any visitors to your website will then be redirected to the fake anti-virus website.

We have dedicated our systems administration team to finding a solution to this and are happy to say that as one of the first hosting companies we have successfully cleaned all instances of this virus from our servers more than a week ago, and are continually scanning them to ensure your site does not become re-infected.

While your website is now secure, your computer may still be at risk. Here are two easy steps that will detect and remove this malicious software from your computer and make sure your website will not spread the virus again:

1. Uninstall the fake Anti-Virus software by following the instructions at this link:

http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009

2. Once removed, change your FTP password from within your web hosting control panel. Once logged in, click on the FTP Manager icon and then on the icon next to the password to change it.

To illustrate the severity of the issue I would like to share some facts with you:

* 26,991 of our customers have been infected with fake Anti-Virus 2009

* 79,469 websites have been spreading the Anti-Virus 2009 infection

 

* 120,923 malicious files have been removed from our system

We are constantly monitoring our servers for potential threats to your website, and are proud to say that we are among the first web hosts to identify this particular problem, and have been the first to offer a resolution. Your continued and safe presence on the internet is our top priority.

If you have questions regarding any of this information, please contact our support team anytime.

Kind Regards,

Fatima Said, CCO

IX Web Hosting

h**p://www.ixwebhosting.com

 

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WOW!!!… Let’s break this down..

• In our ongoing commitment to the security of our customers
  Well at least they have a sense of humor
• we have discovered a vulnerability located within many of our client’s websites, including yours.
  Actually us customers dicovered this SIX MONTHS AGO!!
• This is a self replicating virus which is found by visiting well-known search engines
  Hahahaha… so first they blame the customers, now they are blaming all the mayor search engines..
• At this time it collects your FTP user name and password from your own computer and uses that information to upload an exploited file named “.htaccess” to your website.
  Yeahhhh, I know exactly what you are thinking!!.. and Yes it is these idiots that are running IX web hosting … If you believe this, you’ll believe anything.
• We have dedicated our systems administration team to finding a solution.
  Yeahh Right, thats like trying to get a lead balloon to fly!! 
• To illustrate the severity of the issue I would like to share some facts with you:

   

      * 26,991 of our customers have been infected with fake Anti-Virus 2009

      * 79,469 websites have been spreading the Anti-Virus 2009 infection

      * 120,923 malicious files have been removed from our system
  What can I say?, 26,991 customers fault.. Ooohh and let’s not forget Google..

   

• We are proud to say that we are among the first web hosts to identify this particular problem
  What this really means, is they are proud of themselves, for being able to bullshit their customers into thinking it’s the customer and Google’s fault.

   

• and have been the first to offer a resolution.
  So these incompetent retards, think that blaming others for their incompetence, and wasting their time by having them download junk, and scan their PC … a Resolution??

• If you have questions regarding any of this information, please contact our support team anytime.
  I think I would rather have someone use my eyeballs  as pin cushions than have to deal with the Notourious IX Web Hosting Support .. thats like tring to wipe your arse with your teeth!!

Fathi Said CEO & Founder of Incompetent IX web hosting

German-born Fathi Said has the distinction of having launched and lost his first company, Web hosting outfit Hosting-Network Inc., by the time he was 20 years old. He says he got into business with the wrong partner-and clearly, the collapse of the firm, which hit $7.5 million in annual revenues in 2002, still hurts.

So guess what Said did? He started another Web hosting company in 2003-this time called Ecommerce.com. Headquartered in Austria, but with its main data center in Kentucky, Ecommerce has attracted 80,000 customers and plays home to more than 150,000 Web sites. The company has 130 employees in five countries, and revenues should hit $12 million this year.

::  NOW IT’S TIME FOR A LAUGH ::

Can you explain IX Web Hosting’s Uptime or Cash Guarantee? How important is uptime in the shared hosting marketplace and how do you manage servers so as to ensure that their usage load does not cause server outages?

Customers put their trust in us, and we feel the best way to gain that trust is to guarantee them that their sites will be up and working. We’re very serious about what we do and because of the confidence we have in ourselves and our services, we’re more than willing to offer customers hassle free guarantees for their services.

Although no technology is perfect, we have taken extensive measures and expenses to provide a very stable hosting platform, monitored by a full 24/7/365 staff and an array of tools and equipment.

Customers expect reliable services and we’re eager to please by offering them those services and a safety-net of added money-back guarantees to assure it. If a customer is dissatisfied with our services or if the services are not stable or down, we will gladly offer full refunds. Customers have nothing to lose! 

But, the reality is different… VERY DIFFERENT… had this sent to me today by an IX customer who tried to get compensation. 

 I am very sorry that you have been hacked repeatedly. As far as compensation, I am very sorry but we will be unable to grant you any credit for this issue. If it was something that we had direct influence over, I would be happy to award you credit…unfortunately, we have no control over this situation.

Thank you for your understanding,
Amanda Walsh
Quality Assurance Manager 

So, lets take a look at things…  This is a problem that has been globally effecting multiple servers throughout the world. We are working on a solution with other hosting providers, but we have not been successful thus far. Well at least they are admitting they have a massive security issue…. 

 As far as compensation, I am very sorry but we will be unable to grant you any credit for this issue. If it was something that we had direct influence over, I would be happy to award you credit…unfortunately, we have no control over this situation. ..

WTF!!  so they admit that they have a security issue, that we all know is effecting 1000’s of sites, but even though it is on their servers, because they have no control over the situation, they are not willing to give credit…  So basicly no matter what happens, we can forget any refunds!!..

One more time Mr Fathi Said … 

Customers put their trust in us, and we feel the best way to gain that trust is to guarantee them that their sites will be up and working. We’re very serious about what we do and because of the confidence we have in ourselves and our services, we’re more than willing to offer customers hassle free guarantees for their services.

AND THE  ‘PIECE de RESISTENCE”…..

If a customer is dissatisfied with our services or if the services are not stable or down, we will gladly offer full refunds. Customers have nothing to lose! 

Links discussing IX Web hosting Service

Here is a list of sites that other people are posting about IX web hosting

• IX web hosting, The worst host ever 
• CNET IX web hosting 
• Worst Ever Host 1
• Worst Ever Host 2 Terrible Customer Service 
• Good Ridence IX Web Hosting
• My Website got Hacked 
• How bad is IX web hosting? 

Links will be posted on the fly..

IX Web Hosting Hacked

IX Web Hosting has been  continuously hacked since April of 2008. Thousands of innocent paying customers are furious because of the way IX web hosting has handled the situation.
It has been a well known fact that hackers have seeded and are using IX web hostings servers to inject various scripts into every file on the vunerable server, infecting 1000’s of sites.

I myself had 7 personal  business accounts ( about 60 sites) with IX webhosting, I had them for 4 years, the first 3 years was plain sailing, I was happy with the service provided, and apart from the everyday minor hiccups, things went as they should have.
The trouble started this year 2008 when IX moved all their servers to a new location.

The sheer hosting hell that followed will be posted in the coming days / weeks / months / years

I will be posting links to other topics, printscreen images of support tickets, Emails between myself and IX web hosting, and links for innocent duped customers to file complaints against ixwebhosting.  

Please leave genuine feedback about your experience  with IX web hosting.