IX Web Hosting Warning

Unreliable, Insecure, Incompetant Web Hosting

IX Web Hosted Sites Hacked and Defaced Jan. 2nd 2009

January 2, 2009 Posted by neverixweb | IX Web Hosting | , , , , , , , , , , , , , , , , , | 2 Comments

IX Web Hosting Reviews September 2008

disgrace1

bigboytoyauction.com, 20th 2008f September, 2008

Yes still with IX right now all of the mysql servers are down. And if they didn’t do back ups I am kind of screwed as my last back up is on a crashed HD, i can pull it but its a pain. Here is a transcript of the chat
Kirill Skripka: Hello, my name is Kirill. How can I help you today?
you: all of my sites are down again, www.ckonline.net , www.bigboytoyauction.com , and all of the others too.
Kirill Skripka: hold on please, I’ll check
Kirill Skripka: our Mysql server is down. Our administrators are fixing it now
Kirill Skripka: it will be available again as fast as possible
Kirill Skripka: we are sorry
you: I dont want to be a pain but stuff like this is happening more often now
you: any particular reason why
you: Just saying that down time has increased since the move, never had an issue with down time until lately. I hope that the issues are resolved.
you: obviously not going to get a response
you: have a good day I will be calling IX on monday
 
Jason, 19th 2008f September, 2008
IXWebHosting were always cheap by shady, but recently their customer service has taken a terrible turn for the worse. They popped me with several TOS violations. The first was for using 30 GB of storage of their “unlimited” storage. They COMPLETELY LIE about their storage promise. The other was a supposed Spam complaint that one of their managers agreed was not a valid complaint, but they are still charging me with a SECOND TOS violation. They told me if I get a THIRD TOS violation they will terminate my account without notice, meaning I will loose all my email, etc. Talking to their support people is like talking to high school PE teachers from Siberia. It’s just completely pointless.

AVOID IXWEBHOSTING at all costs!!! They have served their purpose, which is to drive the cost of hosting down, so now go with one of the better competitors. These guys are the worst!

I moved to HostMonster who verified, in understandable, clear English, that I can use all 1.5 TB of their promised storage (I won’t use nearly that much, but it’s good to know).

 
Sam, 06th 2008f September, 2008
This hosting Company is very slow, so many problems stay away
 
elawcase@gmail.com, 03rd 2008f September, 2008
I am not sure why this website places Ixwebhosting rating so high when just about NO ONE is happy with them including myself. I have sent a few logs you can read below. These are real examples. Also their server is down quite often so anyone who can recommend a better hosting company that offers hosting unlimited domain names, pls let me know at elawcase@gmail.com
 
elawcase@gmail.com, 03rd 2008f September, 2008
Zeyad Abed: Sorry but from my side it’s ok

you: well, i’ll keep monitoring it.. but thank you for your help

you: if possible, if you can try to ask your tech people to monitor it…

you: just a moment ago, the site didn’t come up

Zeyad Abed: You are welocme

Zeyad Abed: Is there anything else I can assist you with?

you: that’s all, pls just ask the tech people to check the server.. it slowing down again

you: oh it’s okay now

you: it’s kind of unstable recently

Zeyad Abed: Sorry it’s from your connection

you: not my connection, third party monitors

you: i always check third party connections/monitors to make sure it is not my connection

you: if you can pls check alertra.com and check every few minutes.. you’ll see how much the server is varying in performance

you: the worst thing a hosting company can do is blame the client’s connection or website .. it’ just avoids the issue

you: the server now is slowing

Zeyad Abed: Sorry it’s ok

you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that

Zeyad Abed: Sorry im a technincal

you: what do you mean?

Zeyad Abed: I mean it’s ok from our side

 
elawcase@gmail.com, 03rd 2008f September, 2008
you: the server now is slowing

Zeyad Abed: Sorry it’s ok

you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that

Zeyad Abed: Sorry im a technincal

you: what do you mean?

Zeyad Abed: I mean it’s ok from our side

 
elawcase, 03rd 2008f September, 2008
Here is an example of the conversation I had with ixwebshosting when the server was really slow and stalling:

you: i need to check to make sure that the server is performing okay

Zeyad Abed: Hold on please let me check it

you: thanks

Zeyad Abed: You are welcome

you: just let me know here.. waiting..

Zeyad Abed: Ok

you: get the logs yet?

you: or you can also check alertra.com from your end…

Zeyad Abed: Just am inute please

you: ok

Zeyad Abed: alertra.com. 124 IN A 205.162.234.98

Zeyad Abed: ;; Query time: 0 msec

Zeyad Abed: flowers.com.hk. 85513 IN A 98.130.191.57

Zeyad Abed: ;; Query time: 0 msec

you: the time varies i’m checking now again

you: it’s not 0 msec

Zeyad Abed: Sorry but from my side it’s ok

you: well, i’ll keep monitoring it.. but thank you for your help

you: if possible, if you can try to ask your tech people to monitor it…

you: just a moment ago, the site didn’t come up

Zeyad Abed: You are welocme

Zeyad Abed: Is there anything else I can assist you with?

you: that’s all, pls just ask the tech people to check the server.. it slowing down again

you: oh it’s okay now

you: it’s kind of unstable recently

Zeyad Abed: Sorry it’s from your connection

you: not my connection, third party monitors

you: i always check third party connections/monitors to make sure it is not my connection

you: if you can pls check alertra.com and check every few minutes.. you’ll see how much the server is varying in performance

you: the worst thing a hosting company can do is blame the client’s connection or website .. it’ just avoids the issue

you: the server now is slowing

Zeyad Abed: Sorry it’s ok

December 12, 2008 Posted by neverixweb | IX Web Hosting | , , , , , , , , , , , | No Comments Yet

IX Web Hosting Reviews August 2008

you_suck

 

Jebac, 30th 2008f August, 2008
CRAP, CRAP, CRAP. Avoid them at ALL cost. I was stupid not to google for review before signing up.
 
Jim, 30th 2008f August, 2008
Good service until a few weeks ago and since then it can’t get much worse. Two of my domains (I have 5) have been moved and the others will soon follow.
 
Jeff, 18th 2008f August, 2008
I had been a customer of IX Web Hosting for over 4 years. I have watched their service and support deteriorate significantly especially the past year. My web sites were routinely down and IX Web Hosting missed their guaranteed up-time metrics nearly every month. When I complained they would credit my account for an additional month. Finally after my sites were down for 10 consecutive days I decided a change was in order. I moved my sites and canceled my IX Web Hosting account. Rather than getting the money back I was told I would get a fraction of the refund I was owed. The customer service and billing department argued that the credits I received for them missing their stated guarantee were basically worthless from a monetary standpoint and that they continued to incur charges. Not only did I have to endure countless outages and deal with incompetent technical support leading to additional downtime and outages but I would pay for this “privilege” receiving a minimum refund. I’ve opened a complaint with the Better Business Bureau about their business tactics and I recommend to everyone to say as far away from IX Web Hosting as possible. If you already have an account there I suggest getting out while you can before you find your sites and your money drained.
 
Useless Uptime, 08th 2008f August, 2008
I do not recommend them at all. STAY AWAY.
Their servers are continually down, and suppport is non existant, if you try to resolve things with them
 
no need for detail, 03rd 2008f August, 2008
You’ve said it all.
Thank God my account is up for renewal in 30 days.
I am looking elsewhere.
CC2k will post its new home when we find one and are sure it will not bring heartache to others.

Bye Bye IX, you had you chances, way too many of them.

 
chris, 02nd 2008f August, 2008
Yes, it was working for about 10 minutes, i was able to get an order … then it’s down again. The guy who tripped over the cord maybe also spilled coffee over the electrical outlet. God!
 
bigboytoyauction.com, 02nd 2008f August, 2008
DANG IT !!!! It was working and i start uploading and BAM!! MFR its down again
 
Chris, 02nd 2008f August, 2008
Haha.. funny. I actually tried to click on Ixwebhosting.com google ads and the site doesn’t load. This is how our customers are feeling when they click on our ads. This also isn’t good for internet rankings I suppose. My server is down at the moment and i’m just sitting here twittling my thumbs.
 
kenny, 02nd 2008f August, 2008
Actually I couldnt get on their website but you can call them at 1800 385 0450 or 1 614 534 1961. I dont understand how their who network of servers are down at the same time. Did someone trip over the power cord? Well, i have to say at least they answered my call. This is the 6th time the server was down in the past week. I have three website monitors running at the same time which alert me each time the server is down. This doesn’t include server stalling problems. Im starting to regret I am hosting with ixwebhosting. If this continues I will for certain move to another company.
 
kenny, 02nd 2008f August, 2008
Yes, the server is down. I contacted Ixwebhosting just now and they said it will be fixed in 30 minutes. I also used alertra to check ixwebhosting website and they are down as well. Just keep clicking on their google ads so they know how it feels when our websites are down and people click on ours. Here is the logs for Ixwebhosting.com website itself.

Timestamp Location Result Size Time
2008-08-02 01:49:41 EDT Shanghai CHN OK 20.3 16.95
2008-08-02 01:49:41 EDT Chicago USA OK 20.3 17.05
2008-08-02 01:49:41 EDT Hong Kong CHN OK 20.3 16.05
2008-08-02 01:49:41 EDT Oklahoma City USA OK 20.3 14.14
2008-08-02 01:49:41 EDT Orlando USA OK 20.3 13.99
2008-08-02 01:49:41 EDT London GBR OK 20.3 10.63
2008-08-02 01:49:41 EDT Las Vegas USA OK 20.3 9.98
2008-08-02 01:49:41 EDT Sydney AUS OK 20.3 4.84
2008-08-02 01:49:09 EDT Atlanta USA Error N/A 30.58

 
bigboytoyaction.com, 02nd 2008f August, 2008
Dont get me wrong, I have used them for quite a while and never had an issue but all of a sudden its not working. I think its back up now guys try it. This means it was only down for about 5 minutes.
 
bigboytoyauction.com, 02nd 2008f August, 2008
My server is down to this isnt normal I was in the middle of uploading something.
 
Kenny, 02nd 2008f August, 2008
The problem I found is that when the server is down with Ixwebhosting they will deny it is down. Even with proof logs of 3rd party monitoring companies such as alertra and internetseers. My server is down right now as well. I need help but cannot find anyone at ixwebhosting.
 
Chris, 02nd 2008f August, 2008
hello, yes, my server is down with ixwebhosting too. I dont think they know how to run a company. Something is wrong. The server is down more than once a week! I also need suggestions on better servers. This isn’t cutting it.
 
Jack, 02nd 2008f August, 2008
Any good suggestions on servers. Ixwebhosting.com server is down at this moment and I cannot get to contact anyone at the company.

December 11, 2008 Posted by neverixweb | IX Web Hosting | , , , , , , , , | No Comments Yet