Helping IX Web hosting secure their servers.
Now we ALL know how rude, stuckup, obnoxious and un-caring the majority ( not all, some deserve respect) of IX Web Hosting’s Support are, so the following REAL LIFE examples will not come as a surprise to most of you.
These 2 examples were reported to IX Web Hosting in Jan. 2008, 3 months BEFORE the May disaster that led to 10’s of servers being seeded, and up to 200,000 sites infected… Now let me be clear, that these examples are probably not related to what happened, but the OBNOXIOUS mentality of IX Web Hosting definitely has!!…
Please note, that these issues have now been fixed ( otherwise I would not post them here)
ISSUE 1 :
” – Using phpshell and runing the chsh program on server side
the users are able to change their default shell from /bin/nologin to any other shell and get
access to the IX servers by ssh.
I hope my effort to inform you about the flaw will you not understand as a malicious activity. ”
IX’s RESPONSE :
” – Although pointing out that minor security flaw wasn’t viewed as malicious activity, please understand that any other attempts to hack into our system will be viewed as such, and it will be treated according to our policies. ”
?? !! What not even a Thank You!!??… Nope.. wayyyyy to obnoxious for a Thank You!!
ISSUE 2 :
The default installation of IX’s “click and install” E-commerce software allows read and write rights to users directory to anyone on the internet. You probably have lot of affected users..
( No state of the art hacking needed. There is a nice php admin interface without password. OK, I know what is in your mind: You will notice at the first login that nobody asked your admin password. The trap is that the admin interface is linked only in to the cPanel and when you access it you have the feeling that the password authentication is missing because the authentication is derived from your cPanel access (as in many other applications and settings in cPanel). After all, a hacker can easily upload a malicious php file and execute some nice exec() calls affecting the rest of your domains hosted by IX webhosting.)
IX’s Response : ( you’re gonna luv this one!!)
“If you don’t like it, don’t use our Easy Install products.”
Ooooohhh Yes, it is good to be appreciated!!
Credits to ZolTan for the info
Thousands of IX Hosted sites offline for +35 HOURS!!
One of IX Web Hosting’s EXTREMELY OVERLOADED Server crashed a few days ago, leaving thousands of customers sites offline for …… more than 35 HOURS!!… Not minutes, HOURS!!.
When we contacted Support, we were told ( lied to) that the server was down for maintenance, and to be patient (hahaha) things would be up and running within an hour!!.. after the SEVENTH phonecall (28 hours later) we were finally told that the server was fried and backups needed to be transfered to the new server..
AGAIN another example of how IX Web Hosting LIES to their customers as for long as they can get away with it.. When they have been rumbled, and have their backs to the wall, only then do they admit to the truth!!
This is going to be pretty tricky for IX Web Hosting to keep to their 99.99% uptime guarantee
:: EDIT May 25th ::
We just recieved information from an insider at IX Web Hosting, that for months they had KNOWN issues with the server that fried… but the issues were ignored.
Just goes to show how much they care..
IX Web Hosting’s Reviews Feb. 2009
Top 10 Search Terms Feb 8 and 9
A list of the top 10 Searches of people landing on this blog. This is what people are searching.
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IX Web Hosting Reviews Jan. 2009
George , 30th 2009f January, 2009
If you are planning to run a serious website, DO NOT use Ix web hosting, they are more trouble than they are worth. Virus, Slow, Database problems, and Email issues.
Paolo, 23rd 2009f January, 2009
After reading the reviews about the servers / database’s slowing down at a certain time, I checked my log files, and it’s true, like clock work at 2 am every night they come to standsill intill 7.30 am then they pick up again. I posted a support ticket, after almost 24 hours I finally got a response telling me the ticket has been forwarded to support!!!!!… What is the point of that??.
I am looking into moving my sites to HostGator.
Gary, 22nd 2009f January, 2009
I am so sick and tired of ix web hosting!
I have had nothing but problems with them. Their support is useless, rude and they lie.
For the truth visit
http://ixwebhostwarning.wordpress.com/
Marky, 22nd 2009f January, 2009
Hacked, Injected, De-Faced, Slow, Useless Support and lots more.
IX is 100% USELESS!!
jack, 21st 2009f January, 2009
The server of ixwebhosting is down now. It has been on and off and stalling for the past month.. they keeps saying it was fixed but it isn’t. It’s very upsetting. We have had to complain and make complaints every day three times…. anyone know of a better hosting for Windows?
Melanov, 21st 2009f January, 2009
haha, i know how ixwebhosting is being attacked, I know who is behind the injecting. Over a year ago we contacted ix explaining they had problems, we had a very rude reply telling us it was lies, and the servers were secure. We added a folder with a fake website to at least 200 websites. Now ix wanted to listen, and even offered to pay per security issue.. but now it is too late.
ixwebhosting should listen when help is offered.
Gerald W, 21st 2009f January, 2009
I am in the process of moving my 12 sites from ix, I never had a problem with them for over 3 years, but as of November it has been one injection after the other. IX is not willing to help customers, instead they just want their money, and point the finger at customer once EVERY site on the servers are injected.
Don’t waste your time or money on these people.
Michael, 18th 2009f January, 2009
I completely agree with Blake, every night at midnight ALL my sites on two buisness accounts come to a screeching halt, everynight I call ix, and they appologize, and tell me they will find the cause and firewall the site, or even suspend the site(s) causing the slowdown, but this has been going on for weeks.
Also, I use “Mailwasher” that connects to my mailserver every 10 minutes, and every morning when I check mailwasher, I get an error log telling me that it could not connect to the server, with at least 20 times that it could not connect to the server.
It’s time to drop ix web hosting
AVOID
Blake, 17th 2009f January, 2009
I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host…
Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November…
Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours…
Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November’s unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it…
Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site…
The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don’t seem to be doing anything to permanently correct it…
IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn’t hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX’s lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can…
Dealing with IX technical support gets real old real fast. I wouldn’t wish this on anyone…
Hans, 17th 2009f January, 2009
Do not believe their “Money Back Guarantee” After 3 weeks I requested a refund, and I only got about 30% of the full sum, they even charged me $20 for a .com, $20!!!, I can get these for $4.95.
Stay Away from these idiots
ett, 11th 2009f January, 2009
If IX is no 3 in the Top 10 companies list, what is the service level provided by those below on the list? Must be pretty terrible, eh?!
I have experience from IX as well as other hosts. Of the ones I’ve used, IX is the worst, one.com (in Denmark!!) has given me the best value for money.
Mike, 10th 2009f January, 2009
Bloody USELESS!
Muluut, 10th 2009f January, 2009
I am now just 3 months hosting with ix hosting and every day I having big problems. these people do not help and all my sites are hacked. I ask for backup and they tell me backups are no good, backups are hacked same as websites
ix hosting is no good for hosting.
Laurie, 10th 2009f January, 2009
With them for about 2-4 years. Was OK, nice customer service but innefficient now that I am ahving BIG problems – and now has been a nightmare since January 1st 2009. Now all my six websites are not even loading. Not even an error message! “server taking too long to respond” My site was hacked apparently (never happened in 10 years) and since then problems everyday. Even google has put a warning to visitors about malware from my site. My Google results have dropped completly Now have been pfflne for 24 hours. Disaster. Will change. I was told they are having problems with one of their servers. I don’t care. I’m changing. Will pay more for more.
Jonathan, 09th 2009f January, 2009
I too have been with IX for just under 4 years, and I too have pure html sites, I have 7 websites, I have always been very happy with IX, and up until September 2008 I had never had any issues. But since September my sites have been hacked, changed and re-directed on a weekly basis. IX keeps telling me about folder permissions and Ftp viruses, but I do not run any scripts, and do not have any folders, so I know that cannot be the cause. I will be moving all my sites to another host.
Archer Rejn, 09th 2009f January, 2009
I have been with IX for already 4 years and have never had any problems. May be cause I do not use any free php applications like wp or Joomla ? All my sites are html files with some Java scripts. I have never been hacked and all my sites load pretty fast.
Magix, 09th 2009f January, 2009
Don’t waste your time or money on these people. 100% USELESS!
kjett, 09th 2009f January, 2009
There is at least one positive aspect of using IX, viz. you learn a lot about the perils of using a web host without sufficient technical knowledge and/or security routines.
You learn that you yourself have to take responsibility for implementation of all the precautions needed, such as recurrently (frequently) making sure your hosted domains haven’t been hacked, having all directories properly chmod-ed and .htaccess-ed, and keeping updated backups on a local server.
These security routines will prove to be useful when you move to a hopefully more competent and secure web host.
beyaz, 06th 2009f January, 2009
have the same problem!!!! they are just after money instead of clearing their s**t!
George W Bush, 05th 2009f January, 2009
Don’t waste your time with these people, they are just a bunch of incompetent retards.
Sammy J, 05th 2009f January, 2009
4 days ago my 6 sites were injected with code, I spent 2 full days cleaning my sites, ix wanted to charge me $80 and hour to clean them, today all 6 sites are injected yet again.. I’m moving to another host, People, beware of IX they do not give a damn about your sites, all they want is your money.
Anita, 03rd 2009f January, 2009
Add me to the list of customers that have been affected by ix’s .htaccess vunerability, and yes they are blaming me, the best part is, they are willing to fix this for me for $80 !!
Roger no Kids, 02nd 2009f January, 2009
@ Roger Kids..
You TWAT!!..
People don’t like IX because they HAVE tried them!!.. If you haven’t tried them, how is a person suposed to know if they like them or not?..
All a person can expect, is what they are promised and what they pay for.. NO MATTER what the price is.
IX are RIP OFF’S they promise, take your money and accuse you for their incompetance.
Roger Kids, 01st 2009f January, 2009
Cmon` guys. If you don`t like IX why you choose it? Try to spin around for hosting which is better and cheaper. Let`s see what u`ll get
IX Web Hosting’s PHP Upgrade Notification
Dear Nicole **********,
We are happy to inform you that over the next two weeks we will upgrade PHP to the latest 4.x version (4.4.9) on the web server your website is currently being hosted on. This upgrade will resolve many security exploits and make services more stable.
As part of this upgrade, we will migrate from an Apache Module to a CGI based installation that gives you more control over many PHP settings. Once implemented, you will have the ability to upload your very own php.ini file into your cgi-bin folder as needed.
After the upgrade, your website may experience a few errors, all of which can be quickly resolved. Most are caused by having PHP directives inside an .htaccess file.
To fix this problem, simply login to your control panel and click on the WebShell icon. The .htaccess file will not be viewable unless you have “show hidden files” checked in your WebShell settings. Open the .htaccess file and remove any lines that start with “php_”. If you need to retain these settings, then they must now go into a php.ini file and placed into your cgi-bin folder.
If you are running PHP in any of your HTM/HTML files, please add this line to your .htaccess file:
AddHandler php-script .php .php3 .php4 .htm .html .phtml
If you have any questions or concerns about this upgrade, please do not hesitate to contact us 24/7 via live chat, ticket, or phone support and we will be glad to assist.
I hope you will enjoy the new features and increased security!
Best Regards,
Fatima Said, CCO
IX Web Hosting
IX Web Hosting making money from their INSECURE SERVERS
For going on 10 months now ix web hosting’s servers have been under attack, both the older php4 and the new php5 are full of security issues, and have been seeded and are constantly injected with various scripts and / or the .htaccess file gets renamed and customer sites are re-directed.
MORE than 120.000 IX hosted sites are injected / .htaccess hacked on a weekly basis, an excellent oppertunity for the scum IX to make a quick buck!!
IX Web Hosting will clear up the mess that is caused by their extreme Incompetence and INSECURE SERVERS for just $80 AN HOUR!!
A few days ago I was contacted by an IX customer that hosted 5 html sites ( not a single script) all 5 websites were injected with the Yahoo Counter Script, this was the 3rd time in one month that this had happened, each time she just re-uploaded all her sites, but still her sites got injected. The 4th time she approached IX to help her get her sites back in order. IX charged her $160 ( 2 hours) to get her sites back to normal. 6 DAYS later all her sites were injected, but luckily the bastards at IX were willing to help her again for another $80 an hour.
IX Web Hostings Servers using both Php4 and Php5 INFECTED
As I wrote yesterday, MORE THAN ONE THIRD OF ALL IX Web Hosting’s hosted sites are INFECTED.
And to make things worse, the problem is spreading.
Up until Jan. 3rd 2009 it was only the older servers still running Php4 that were being affected, but now even the NEW server blocks, running Php5 are being injected.
IX Customers with sites on the server block with mysql address mysql501.ixwebhosting.com that runs php5. are being injected.
This is bad enough, and the fact that after 9 MONTHS!!! IX Web Hosting has still NOT GOT A CLUE how this is being done is a complete DISGRACE!!
And to add salt to the wounds, IX is not just being attacked with one form of iFrame injection, NO, IX is being attacked THREE different ways.
1) The notorious ” YAHOO COUNTER” is being injected into the FOOTER of every file.
2) The .htacces File that is overwriting and / or adding an . htaccess file into the root of every site and re-directing sites
3) As of Jan. 3rd 2009, a SECOND but modified version of the ” YAHOO COUNTER ” iFrame injection is now being injected into BOTH the Header, AND / OR Body of every file.
Today an IX Web Hosting customer sent me a link to their site, that was injected with THREE Yahoo Counters, Header, Body and Footer.
The owner of the site told me that the site would take ages to load, and would often even timeout, and Google had dropped the site completely from the Search Engine, penalized because of the “Malware Script”
Here is a quote from IX Support’s Alex Karamushko :
We have currently problem with Yahoo counter hack, but our system administrators and security analysts working hard for finding exact reason of that problem and we can assure you that this will be fixed shortly.
After 9 months, I ask myself what ” shortly” actually means?!.. Another week?, month?, or maybe 3 months?.. because I was told by “AGENT IX” that at the rate things are going now, by May 2009 EVERY website hosted at IX will be infected by these injections.
IX Web Hosted Sites Hacked and Defaced Jan. 2nd 2009
- http://forums.spartiate-peers.com/
- http://www.washrag.org/phpBB2/index.php
- http://www.pococks.net
- http://imprecator.net/
- http://imprecator.net/
- http://www.capetowntips.com/
- http://countrydataservices.com/
- http://releasespy.com/forum/viewforum.php?f=13
- http://nickersonpianostudio.com/
- http://strangeauction.com/
- http://temp.simplyenticing.com/
- http://vavize.com/
- http://utilizesports.com/
- http://www.commandoes.us/
- http://www.neostudios.co.uk/lucypinder/
- http://tommygallagherband.com/index.php?option=com_gigcal&Itemid=30
- http://thatsmydiary.info/
- http://greenlaser.cn/
- http://www.elfankosh.com/admin.php
- http://ircai.com/
IX webhosting Backups
Since I started this blog I have recieved way too many Emails from IX customers that are being blamed for IX web hosting’s incompetence, so far I have 1374 emails from people that are furious at the way IX is treating them and their buisness. In the past week I have recieved 41 emails from customers that have completely lost their website(s) Not due to any injected scripts or iFrame hacks, but because IX webhosting has deleted them, and do not have any backups..
An example recieved today.
Dear Larry Sypher,
I am very sorry for this recent inconvenience, please accept my sincere apologies. Our admins have verified that all relevant backups have been rotated already. Unfortunately all backups which are older than a week are being deleted from the server on a regular basis because we cannot afford to store too old backups due to the many system restrictions of the shared hosting environment. It is much recommended to create local backup copies. I regret.
Best regards,
Technical Agent, CR
CR Department
Ecommerce.com
Alex Golovko
So what they are saying, is that if anything was to happen to your site, you have LESS than a week to discover it, and have it backed up, otherwise, a new backup will be made, and this time it will be the “INFECTED” site, and you have just lost your site!!.. ONE WEEK!!?? …. It takes IX 4 days to reply to a support ticket!!
This evening 01-01-2009 I checked to see what support has to say about backups..
So, they are telling me they have a choice of 4 Backups, over a 2 week periode
Well, we all know IX webhosting are a bunch of liars, this is just another example of how they they promise you things, but cannot deliver
IX Web hosting Reviews Dec. 2008
| Seve, 29th 2009f December, 2008 |
| Ooohh alright, I’ll GIVE them away!!Still no takers?..
Don’t blame ya!! |
| Steve, 29th 2009f December, 2008 |
| Anyone want to buy my 2 buisness Accounts I have with IX ? I’ll sell them for a good price.. IX is the leader in quality Web Hosting, and comes with top notch support.. especially if you speak Ukrainian.. C’mon be part of history, IX might not be around for much longer. |
| Rich, 29th 2009f December, 2008 |
| IX is so full of shit, I can smell them fro here. These dickwads are clueless, they are a laughing stock. Anyone hosting their sites with these people need to seriously start looking for another host. IX is gonna get a hell of a lot worse before it gets better.. thats if they survive the loss of so many customers. |
| James, 29th 2009f December, 2008 |
| 6 weeks ago I purchased an account with ix webhosting, in this 6 week periode my site has been cleaned and re uploaded 14 times!! every other day it gets injected with a .htaccess file, and gets redirected. I do not have any scripts for my site an no .htaccess file. ix has constantly blamed me for this. Luckily I only have one site, I’m counting my loss and moving away. |
| Bart de Vries, 29th 2009f December, 2008 |
| A complete bunch of ignorent stuck up turds!!.. couldn’t run a stopwatch, let alone a hosting company. |
| Oz, 29th 2009f December, 2008 |
| IXWEBHOSTING is bent!I mean all my domains had a .htaccess file which redirected all search engine traffic to another website (located at starnet.md) to download malacious files (virus).
This is the contents of the .htaccess file: RewriteEngine On It’s rewriting code to direct all users from Search engines away from my websites. Good bye IX! |
| Juloep, 28th 2008f December, 2008 |
| I just read this website and here you can see that ix people are thiefes http://ixwebhostwarning.wordpress.com/ |
| Juloep, 28th 2008f December, 2008 |
| I have holiday for 6 days, and when I get home my website has gone, instead a page tells everyone my web site is terminated.. I call ix and they tell me my site was phishing site.. I tell them that it is a mistake, my website is about hotel in Tunisia.. I ask for them to please put my website back because people think I am now a thief but they say i must buy a new account. these people are VERY bad people, they make me look like thief but they are thief!! |
| Eddie, 28th 2008f December, 2008 |
| www.psedog.com Another website screwed by IX. Luckily I was nearing the end of my contract when they decided to suspend my account for “Phishing” All the suspected folders had permissions of “httpd”. A week prior to IX shutting my site down (Suspended). They had informed me that my site had been “hacked” and had a virus in it. They claimed to have fixed it. Only to shut down my site shortly after. Look at some of the recent comments under mine and you will see that I’m not the only one. IXWebHosting is crap. I only dealt with it for as long as I did because I had already paid. Unfortunately I didn’t have the site as a whole backed up. Now I have to go and rebuild it again from multiple sources.They shut my site down 2 other times before. They claimed TOS for copyright infringement. The infringing products were my own pictures from my car club in Souther California. Apparently I’m not allowed to have a nice car and know others that do as well. (G35Driver) |
| Jack Brown, IT Director, 26th 2008f December, 2008 |
| The best hosting company list at: Mavaron.com http://www.mavaron.com |
| John M, 26th 2008f December, 2008 |
| I am so pissed off with ixwebhosting, they know they have an issue with their servers, but they still blame the customers. I have 2 static sites, and they have been injected nad the files permission changed to httpd. When I phoned support I was blamed for in-secure folder permissions, when I told them I did not have any folders, they told me to purchase an anti virus software, and scan my pc!! I told them My McAfee AV is 2 months old and up to date, and scans every Tuesday and Friday.. Then they told me to TRY ANOTHER Anti Virus software Keep away from these idiots |
| Tom, 25th 2008f December, 2008 |
| Today without warning ix web shutdown my account, because I ran a script on it, I have a photography site for newly weds, I know nothing of any script. They are rude and are blaming me for their problems. How can I get my database and all my files? Can I sue them? |
| Jacque, 25th 2008f December, 2008 |
| Once they were a very good company, but now they are the worst, and the worst just keeps getting worse. Avoid ix web hosting until they get their act together. more info http://ixwebhostwarning.wordpress.com/ |
| Babs, 25th 2008f December, 2008 |
| What a nightmare!! Talk about crooks, it is beyond me that IX is still in buisness. I would not host my site with them for FREE Been there.. done it… got the stress |
| 2 matt, 25th 2008f December, 2008 |
| Hi there, go on www.dickgreasley.com to check how fast the server is. On bottom of the website is link to EBH. |
| matt, 18th 2008f December, 2008 |
| ixwebhosting.com server has been down for now 3 hours. My company cannot retreive important data. I think this company is so damn unprofessional. If anyone has any other suggestions for other good webhosting companies, please do let me know! |
| cashzzz, 18th 2008f December, 2008 |
| Server has been down now for over 2 hours….ixwebhosting keeps telling us to wait 15-30 more minutes… we cannot keep waiting like this. They said the server is under maintenance, but the server should not be down like this for more than 2 hours.. not sure how much longer… |
| cashzzz, 18th 2008f December, 2008 |
| Server is down as of now. for over 1 hour 30 minutes… we are told the server will be up another 30 minutes but that was 30 minutes ago. |
| Chris, 17th 2008f December, 2008 |
| It was a nightmare dealing with these horrendous people at IX Webhosting.- For the seven months my site was hosted there, there were a lot of slow downs, database cut-offs and data lost, and they never provide any compensation or explanation of why that happened
- IX reserves the right to cut off your website at anytime whenever they feel like to. At first they would not tell you they are going to cut you off, they just asked you to accept their TOS terms of service. Once you did that they cut you off immediately. - Worst of all, they do not allow user to download their own website or database once they suspended your account. If you are not prepared you will be totally screwed. I have never seen hosting company not providing user their database when they move out of the host. - Technical support is horrendous, either the person there just try to play dumb or are complete idiots. They do not listen to your words, they just repeat themselves over and over again as if they are merely answering machines. - Make sure you read every single word in their terms of service, there are a lot of unfair terms to the user, make sure you are alright with every single term in there before you sign up. These guys sure know how to make a fool of you by playing with the terms. |
| they are bad, 16th 2008f December, 2008 |
| Koima They are pretty bad , but have you checked out IPower.For years of consistant appalling service, i doubt you’d get any worse – anywhere . Why nearly all of the top 10 listed here are still in business is beyond me – most (not all) of them are not worth counting anywhere in the top 1000! |
| Koima, 12th 2008f December, 2008 |
| WOW, I never see so many bad comments I think I will never use ixwebhosting |
| fuckIX, 12th 2008f December, 2008 |
| ixwebhosting can kiss my arse. 2 years of these pathetic people is enough. IX does not give a damn shit about customers, they take your money and screw you BURN IX BURN!!! |
| David Lee, 11th 2008f December, 2008 |
| My htaccess file was replaced and my website was down yestoday. It seems like nothing they gonna do to make their hosting service to be the one it should be. I have to upload htaccess every 4 days. ixwebhosting is a shit! I want my money back! |
| Sandra, 11th 2008f December, 2008 |
| I am so glad that I only have 2 web sites with these crooks. I wish I had found this site before. I purchased my account 7 weeks ago, and since then I have had nothing but trouble, in those 7 weeks I have had to upload backups 11 times!! I tried to use their support 3 times, but each time all they said was I needed to create a ticket.. Bottom line, AVOID IX web hosting |
| Harry, 09th 2008f December, 2008 |
| IX wehosting is a 100% rip off, I cannot understand that they are still allowed to sell hosting. My sites are hacked on a weekly basis. Support are a bunch of ignorant retards that belong in a Zoo cleaning up the animal shit!! IX web hosting, Please do yourself a favor, and pull the plug!! You are without doubt a disgrace to the hosting world. |
| J C, 01st 2008f December, 2008 |
| Our websites has been Hacked again We were connected with IXWebHosting Now we have enough and cancelled our multiple accounts with them |
IX Web hosting Reviews Oct. + Nov.
| KB, 30th 2008f November, 2008 |
| I’m having the same issues… files that were owned by my account became owned by httpd and all had virus injected into them.
I have a shell script that runs a ls -l every 6 hours and compared the results from the last run 6 hours previous and it caught a mountain of changes on the morning of Nov 27th at 8:20am (their server time). Submitted a ticket and they said my site was internally hacked. Tried to reply to the ticket and the reply buttons aren’t even working. Submitted a new ticket to reply to the old ticket to ask how file ownerships can change like that. Awaiting a reply. |
| empusa, 21st 2008f November, 2008 |
| When I signed up two years ago, they seemed pretty good. However, over the last tow years their service has got worse and worse. In the last week before I transferred all of my sites and my clients sites to another host, all of my sites went down for over 24 hours on three separate occasions. Every time I entered a support ticket, it took them over 10 hours to reply, only to ask for ‘further information’. They claim to be in the USA, but every reply is from an Eastern European name. Their so called ‘live support’ is a joke, each reply takes over 15 minutes and they always end up saying that I should submit a support ticket. My sites were hacked constantly. Other users on the same server could access my files and folders even despite being chmod 755. You get what you pay for. I’ve just moved to A2hosting. I’ll have to pay twice as much but the service is infinitely better. |
| Yunus Member, 19th 2008f November, 2008 |
| Shit Service. Dont ever use them had a lot of problem they are stupids and idots and bloody liars |
| de P, 14th 2008f November, 2008 |
| Since May of 2008 24 of my sites ( 3 buisness Accounts) have been mass injected, 8 sites have had the .htaccess file injected thus redirecting the sites, and 5 sites have been used a Phishing sites for among others “Wells Fargo” and Washington Mutual”. I am not going to advise anyone if they should or should not use IX webhosting, just google “IX webhosting Hacked” and make up your own mind. There is not a single server that is 100% safe / secure, That IX was hacked, is no big deal, it can happen to anyone, but being hacked MORE than 7 time within a year, and having a support team that are COMPLETELY useless, and for months have TRIED to blame customers for 777 permissions, I had one account with ONLY 5 html sites , NO folders, NO scripts, NO permission, and they ALL got injected. |
| Christos , 12th 2008f November, 2008 |
| I regret the time I signed with Ixwebhosting. The site is on a regular basis down… and most of the times the initial contact is VERY VERY slow… and you receive connection interruptions all the time….. I am looking for another provider ASAP. What a waste of time and money |
| sony, 01st 2008f November, 2008 |
| They make me crazyyyyyyyyyyy, the server is more down as up, no matter what day time I check my sites, I see just the error network timed out,The operation timed out when attempting to contact …. The requested site did not respond to a connection request and the browser has stopped waiting for a reply. The only positive on ixwebhosting is, they are cheap, low price = low quality, so definitely not recomended for commercial/business websites, your business will not grow with ixwebhosting. |
| Bob, 28th 2008f October, 2008 |
| Wow – wish I’d read this first. I signed up and was soooo excited by their unlimited everything and their “DotNetNuke Expertise”. Wrong. They have no tools for DNN (can’t backup & restore your DB via SQL Server Mgr. as I was told when I called BEFORE signing up) and their techs are CLUELESS about DNN — actually worse, some seem to know it exists and others don’t. The biggest reason to avoid them is I had an open ‘ticket’ for over 12 hours. I’ve read where people say to use ‘chat’ and they’re right — you get a quick response from someone (some person who I’m sure is in Ohio or somewhere in the USA but whose name is achmed zahermche or some other “wanna buy a vowel” name)l but I would rather type an explanation of a problem clearly in an email or text box than try to type in real-time with someone to whom English is a 2nd or 3rd language. If you really want to know how bad ixwebhosting is, I came over from WebHost4Life — the gold standard for BAD hosting and support and these guys are as bad or worse (for my needs). Stay away. |
| David, 23rd 2008f October, 2008 |
| I had trouble accessing my site at least twice a week with IX. The SPAM was a serious problem. I canceled my account 6 months into the 24 months I had paid for. They refunded less than 25% of my money claiming that that their terms required that because I canceled, even for poor service, I now must pay for set-up fees and domain name registration that are FREE when you sign up. Horrible, rude, employees. MANY complaints to the BBB.
The worst thing, though, was that they disabled my account and I had to get the Attorney General for the State of Kentucky to order them to return control of my domain name to me. |
| support, 21st 2008f October, 2008 |
| try www.hostmysite.com |
| Shrink, 21st 2008f October, 2008 |
| They re-activated my account. I am backing up files now. I’ve got one more strike. If I’m hacked again, I’m gone. I’m gone anyway. Looking for another host. |
| Shrink, 21st 2008f October, 2008 |
| I have not had many problems with IXwebhosting until yesterday. I too was hit with TOS violations because someone hacked my site and uploaded phishing files. IX will blame you for the problem. Then, without warning, they suspend my account with no access to the files for the 8 domains that I have! |
| Enrique Gutierrez, 21st 2008f October, 2008 |
| HORRIBLE!
I was with IX Webhosting for 5 years+ and today they shut my account down due to phishing files that were placed on one of my domains; after they blamed me for the files, that I didn’t place, they proceeded to tell me that they can’t give me access to my files and data. They’re about 20 hours away from being served legal papers for damages and theft, in addition to getting a boot crammed up their asses for being one of the worst web hosting experiences I’ve ever had to deal with in my 9 years of web dev. |
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