Response from Ecommerce about Backups
XXI. Data Integrity
The subscriber is responsible for keeping a complete and current copy of their website files as a backup on a remote system (not solely on IX Web Hosting servers).
IX Web Hosting is NOT RESPONSIBLE for any lost files, information or data.
IX Web Hosting makes regular internal backups of internal system configurations and databases. These backups are NOT intended for keeping backups of subscriber websites.
Although IX Web Hosting backups may include subscriber sites and information for disaster recovery purposes, these backups are not to be relied on by the subscriber. IX Web Hosting does not guarantee to possess the most current copy of a subscriber’s website in its own backups.
https://www.ixwebhosting.com/index.php/v2/pages.tos#q21
Best regards,
Technical Agent, CR
CR Department
Ecommerce.com
Alex Golovko
===================================
My response
Yes Alex, we ALL know that IX Web Hosting is not responsible for anything!!.. Paying customers are responsible for EVERYTHING … You clearly promise daily backups , and on the other hand you clearly state that it is the customers responsability
May I ask what the Backups are intended for, if they are ( and I quote) NOT intended for keeping backups of subscriber websites
And while I’m quoting, here is another one:
IX Web Hosting does not guarentee to posses the most current copy of a subscribers website in it’s own backups
Maybe this is true, but they do quarentee, or should I say promise, (and another quote)
10. What kind of backup policies do you have in place?
We perform daily on-site backup via our own custom-made backup solution.
Can be seen:
https://www.ixwebhosting.com/index.php/v2/pages.faq_policies#q610
And in my books, a “Day Old” backup is pretty recent, but with the insecure and vunerable servers at IX, a Day Old Backup is as useful as a splinter in the eye.
And my last quote on this subject: IX Web Hosting is NOT RESPONSIBLE for any lost files, information or data.
18 months ago, IX webhosting lost my whole site, incl. database.. How they actually did it, I do not know, they compensated me with a FREE WEEK of hosting!!!.. haha, thats like pulling out my last tooth!!
I had backups of the site, but just like said the lame pathetic IX is NEVER RESPOSIBLE!!.. It’s always the paying Customer!!
IX Web hosting Reviews Dec. 2008
| Seve, 29th 2009f December, 2008 |
| Ooohh alright, I’ll GIVE them away!!Still no takers?..
Don’t blame ya!! |
| Steve, 29th 2009f December, 2008 |
| Anyone want to buy my 2 buisness Accounts I have with IX ? I’ll sell them for a good price.. IX is the leader in quality Web Hosting, and comes with top notch support.. especially if you speak Ukrainian.. C’mon be part of history, IX might not be around for much longer. |
| Rich, 29th 2009f December, 2008 |
| IX is so full of shit, I can smell them fro here. These dickwads are clueless, they are a laughing stock. Anyone hosting their sites with these people need to seriously start looking for another host. IX is gonna get a hell of a lot worse before it gets better.. thats if they survive the loss of so many customers. |
| James, 29th 2009f December, 2008 |
| 6 weeks ago I purchased an account with ix webhosting, in this 6 week periode my site has been cleaned and re uploaded 14 times!! every other day it gets injected with a .htaccess file, and gets redirected. I do not have any scripts for my site an no .htaccess file. ix has constantly blamed me for this. Luckily I only have one site, I’m counting my loss and moving away. |
| Bart de Vries, 29th 2009f December, 2008 |
| A complete bunch of ignorent stuck up turds!!.. couldn’t run a stopwatch, let alone a hosting company. |
| Oz, 29th 2009f December, 2008 |
| IXWEBHOSTING is bent!I mean all my domains had a .htaccess file which redirected all search engine traffic to another website (located at starnet.md) to download malacious files (virus).
This is the contents of the .htaccess file: RewriteEngine On It’s rewriting code to direct all users from Search engines away from my websites. Good bye IX! |
| Juloep, 28th 2008f December, 2008 |
| I just read this website and here you can see that ix people are thiefes http://ixwebhostwarning.wordpress.com/ |
| Juloep, 28th 2008f December, 2008 |
| I have holiday for 6 days, and when I get home my website has gone, instead a page tells everyone my web site is terminated.. I call ix and they tell me my site was phishing site.. I tell them that it is a mistake, my website is about hotel in Tunisia.. I ask for them to please put my website back because people think I am now a thief but they say i must buy a new account. these people are VERY bad people, they make me look like thief but they are thief!! |
| Eddie, 28th 2008f December, 2008 |
| www.psedog.com Another website screwed by IX. Luckily I was nearing the end of my contract when they decided to suspend my account for “Phishing” All the suspected folders had permissions of “httpd”. A week prior to IX shutting my site down (Suspended). They had informed me that my site had been “hacked” and had a virus in it. They claimed to have fixed it. Only to shut down my site shortly after. Look at some of the recent comments under mine and you will see that I’m not the only one. IXWebHosting is crap. I only dealt with it for as long as I did because I had already paid. Unfortunately I didn’t have the site as a whole backed up. Now I have to go and rebuild it again from multiple sources.They shut my site down 2 other times before. They claimed TOS for copyright infringement. The infringing products were my own pictures from my car club in Souther California. Apparently I’m not allowed to have a nice car and know others that do as well. (G35Driver) |
| Jack Brown, IT Director, 26th 2008f December, 2008 |
| The best hosting company list at: Mavaron.com http://www.mavaron.com |
| John M, 26th 2008f December, 2008 |
| I am so pissed off with ixwebhosting, they know they have an issue with their servers, but they still blame the customers. I have 2 static sites, and they have been injected nad the files permission changed to httpd. When I phoned support I was blamed for in-secure folder permissions, when I told them I did not have any folders, they told me to purchase an anti virus software, and scan my pc!! I told them My McAfee AV is 2 months old and up to date, and scans every Tuesday and Friday.. Then they told me to TRY ANOTHER Anti Virus software Keep away from these idiots |
| Tom, 25th 2008f December, 2008 |
| Today without warning ix web shutdown my account, because I ran a script on it, I have a photography site for newly weds, I know nothing of any script. They are rude and are blaming me for their problems. How can I get my database and all my files? Can I sue them? |
| Jacque, 25th 2008f December, 2008 |
| Once they were a very good company, but now they are the worst, and the worst just keeps getting worse. Avoid ix web hosting until they get their act together. more info http://ixwebhostwarning.wordpress.com/ |
| Babs, 25th 2008f December, 2008 |
| What a nightmare!! Talk about crooks, it is beyond me that IX is still in buisness. I would not host my site with them for FREE Been there.. done it… got the stress |
| 2 matt, 25th 2008f December, 2008 |
| Hi there, go on www.dickgreasley.com to check how fast the server is. On bottom of the website is link to EBH. |
| matt, 18th 2008f December, 2008 |
| ixwebhosting.com server has been down for now 3 hours. My company cannot retreive important data. I think this company is so damn unprofessional. If anyone has any other suggestions for other good webhosting companies, please do let me know! |
| cashzzz, 18th 2008f December, 2008 |
| Server has been down now for over 2 hours….ixwebhosting keeps telling us to wait 15-30 more minutes… we cannot keep waiting like this. They said the server is under maintenance, but the server should not be down like this for more than 2 hours.. not sure how much longer… |
| cashzzz, 18th 2008f December, 2008 |
| Server is down as of now. for over 1 hour 30 minutes… we are told the server will be up another 30 minutes but that was 30 minutes ago. |
| Chris, 17th 2008f December, 2008 |
| It was a nightmare dealing with these horrendous people at IX Webhosting.- For the seven months my site was hosted there, there were a lot of slow downs, database cut-offs and data lost, and they never provide any compensation or explanation of why that happened
- IX reserves the right to cut off your website at anytime whenever they feel like to. At first they would not tell you they are going to cut you off, they just asked you to accept their TOS terms of service. Once you did that they cut you off immediately. - Worst of all, they do not allow user to download their own website or database once they suspended your account. If you are not prepared you will be totally screwed. I have never seen hosting company not providing user their database when they move out of the host. - Technical support is horrendous, either the person there just try to play dumb or are complete idiots. They do not listen to your words, they just repeat themselves over and over again as if they are merely answering machines. - Make sure you read every single word in their terms of service, there are a lot of unfair terms to the user, make sure you are alright with every single term in there before you sign up. These guys sure know how to make a fool of you by playing with the terms. |
| they are bad, 16th 2008f December, 2008 |
| Koima They are pretty bad , but have you checked out IPower.For years of consistant appalling service, i doubt you’d get any worse – anywhere . Why nearly all of the top 10 listed here are still in business is beyond me – most (not all) of them are not worth counting anywhere in the top 1000! |
| Koima, 12th 2008f December, 2008 |
| WOW, I never see so many bad comments I think I will never use ixwebhosting |
| fuckIX, 12th 2008f December, 2008 |
| ixwebhosting can kiss my arse. 2 years of these pathetic people is enough. IX does not give a damn shit about customers, they take your money and screw you BURN IX BURN!!! |
| David Lee, 11th 2008f December, 2008 |
| My htaccess file was replaced and my website was down yestoday. It seems like nothing they gonna do to make their hosting service to be the one it should be. I have to upload htaccess every 4 days. ixwebhosting is a shit! I want my money back! |
| Sandra, 11th 2008f December, 2008 |
| I am so glad that I only have 2 web sites with these crooks. I wish I had found this site before. I purchased my account 7 weeks ago, and since then I have had nothing but trouble, in those 7 weeks I have had to upload backups 11 times!! I tried to use their support 3 times, but each time all they said was I needed to create a ticket.. Bottom line, AVOID IX web hosting |
| Harry, 09th 2008f December, 2008 |
| IX wehosting is a 100% rip off, I cannot understand that they are still allowed to sell hosting. My sites are hacked on a weekly basis. Support are a bunch of ignorant retards that belong in a Zoo cleaning up the animal shit!! IX web hosting, Please do yourself a favor, and pull the plug!! You are without doubt a disgrace to the hosting world. |
| J C, 01st 2008f December, 2008 |
| Our websites has been Hacked again We were connected with IXWebHosting Now we have enough and cancelled our multiple accounts with them |
IX Web Hosting Reviews July 2008
| Patrick, 28th 2008f July, 2008 |
| ixwebhosting.com is basically bottom of the barrel hosting. I can’t imagine anything worse. Their server went down again Saturday and now my entire wiki website no longer works because of a corrupted database. Do not use this host because you WILL have problems. Lots of them. |
| Pascal, 28th 2008f July, 2008 |
| I have to admit, IXwebhosting is not that good. My site has been down 4 times in the past year. sometimes it takes 12-24 hours to get things back up and running. The email servers have been slow lately. Right now, my FTP service does not work; I can’t login either. I’ve started looking for another host because reliability is my main concern. |
| Alex Ho, 28th 2008f July, 2008 |
| Ok, GUYS, I’m so pissed with this ixwebhosting sh*t. 2 weeks ago their MySQL server was down and they didn’t save a back up for me even they could be able to back up some other databases which made me so pissed coz I have a forum of 12,000 members for 5 years. (Fortunately I got my own back up, but it’s 6 months old!) Yes, I called them, chatted live, emailed, ticketed, all sh*t, but all I got was “we are wrking on it”. Funny, huh?
They have cheap plans, I agree, the reason I chose them cause they had cheap plans, and I tested their website speed with a tool, and their site speed was light speed. However, after using their hosting for 2 years, now their hosting service turned out too bad now. My sites have been on and off, regardless the daytime or nighttime. Just imagine you staying home on Saturday night and Sunday night coding your site instead of going out watch movies with your cute girlfriend, and suddenly the site&host&ftp… everything shut down at 1am when you are so stuck with the code, that’s b*** sh*t huh? GUYS, PLEASE THINK OVER BEFORE BUYING THIS HOSTING SERVICE: IXWEBHOSTING.COM <= Cheap doesn’t mean good! I’m on my way finding another hosting, hix Anyway, read over this comment box to see how BAD this hosting service is! I saw about 95% NEGATIVE FEEDBACK! |
| cashzzz@hotmail.com, 27th 2008f July, 2008 |
| The server is down right now receiving the following error: HTTP/1.1 500 Server Error. The reply from the tech support said they cannot help and we need to send a ticket to the center. All sites are down. It’s time to move servers. |
| kads, 22nd 2008f July, 2008 |
| i am moving webhost. my site is down at the moment, their support doesnt even speak english, my emails dont work. their site doesn’t work. + when my site does load, it loads at 2 miles per century. im moving to 5quidhost.co.uk which has awesome reviews. |
| cashzzz@hotmail.com, 20th 2008f July, 2008 |
| I think we have to throw in the towel soon. We have given ixwebhosting a serious try and in the past 2 months, the web server has been down more than 8-10 times. The email server also had problems as well and does not send out emails. We have also contacted the tech support online, which is good they have this feature, but they never know how to fix the problem. They will ask you to send an email. But they wont fix it until hours up to 5 days. We are looking for better hosting and would like your suggestions. Ixwebhosting is not good enough at this point. Server has too many problems and downtime is serious. |
| elawcase@gmail.com, 20th 2008f July, 2008 |
| Ixwebhosting.com server ns13, and ns14 is currently down. We have contacted ixwebhosting support and they do not how to fix the problem. The server has been down for 3 days intermittently. The server is down now. |
| Steve, 19th 2008f July, 2008 |
| The uptime is brilliant. My site has only been down twice for about 5 minutes. But I do not recommend this host. The MySQL server I am on has a lot of problems. Some guy I know keylogged me and got into my forums and deleted everything. The backups I uploaded wouldn’t work, so I made a support ticket. It took them TWO WEEKS to reply. They said they had a backup from the day before it was hacked. I asked them to restore it. A week later they replied again and said they didn’t have the backup. So, I had to completely start my forum over again. Next month I will be moving host, and I asked them to email me a backup of my website. I have been waiting 3 days so far and still no reply from them.
THE SUPPORT SUCKS. Do not host with these guys. It is a waste of money and a waste of time. Plus they have really bad servers. |
| abimbola, 15th 2008f July, 2008 |
| In the name of almighty God, do not host with ixwebhosting!You will have the greatest regrets in your life. All the websites I have been developing for years disappeared and ixwebhosting said that was due to massive hard storage failure and that the data are irrecoverable.Please,Please,Please do not host with this company as it is not a company but a form of internet dupe! |
| good by_ix, 12th 2008f July, 2008 |
| ix webhosting service # Stop service ticketing technical support. # Stop service database. # Problems are endless. # Company on the precipice, waiting to fall down. # I advise you: Make your files and transferred into the computer. |
| kads, 09th 2008f July, 2008 |
| have opened a ticket for 2 days on ix, and it hasnt been responded to. live chat is also unhelpful. my emails are down and i can’t access them. this is the first problem i’ve had. |
| cashzzz, 03rd 2008f July, 2008 |
| Okay, it has been now 4-5 days that the email server does not work with ixwebhosting. They keep saying please wait 24 hours and the issue will be resolved. But so far their email webserver is not working or sending emails out. I think I may need to throw in the towel soon. Ixwebhosting does not know how to run their web servers or maintain it. If they do not fix the email server 2 more days, I have to urgently move my server.. anyone with good suggestions of a company who is reliable, know how to maintain the server, doesn’t overload the servers, has multi domain hosting for ASP classic pages, and uses HSphere, please let me know. Thank you. cashzzz@hotmail.com |
| cashzzz, 02nd 2008f July, 2008 |
| I’m quite frustrated because the email server at ixwebhosting is not working properly . Not sending out emails at all. This is the second day and the issue is not resolved yet. Really frustrating. If anyone has suggestions of other hosting that uses hsphere control panel and unlimited domain hosting, pls let me know. cashzzz@hotmail.com |
-
Archives
- October 2009 (3)
- July 2009 (1)
- May 2009 (4)
- March 2009 (3)
- February 2009 (7)
- January 2009 (12)
- December 2008 (19)
-
Categories
-
RSS
Entries RSS
Comments RSS
