Posts Tagged ‘terrible’

“you may come to know what a brain seizure is really like after you’ve experienced the comical and incredibly maddening world of IX Web Hosting Customer Support.”

Ix web hosting worst host ever

Posted by **** *****  Dec.26, 2009 

With one of the best pricing plans, and seemingly unlimited capability, fails to live up to any claim of service dependability. Uptime? In the past 30 days, the server hosting my websites [not associated with] has been down 4 times. This downtime typically lasts 3-6 hours.

Typical response from ixwebhosting tech support: Sorry!

This is the first time I have encountered this in the approx. 5 years I have used the service. I switched to different servers last month. Tech support says upgrades [blade servers] are coming in January and that ixwebhosting will “redeem themselves” with this update. I hope so!

I can’t recommend this service to anyone. Had you asked me a couple months ago, I would have raved about the service. I have not had an issue with billing or tech support previously. Is tech support located in India? Possibly. Seems lately, I reach Jahuud Hussein each time I call the 800#.

These are the issues I have encountered. What other issues are lurking within ixwebhosting? If you have had issues with ixwebhosting services, or can recommend a better hosting service – let me know!

I did find this quote from one [former] ixwebhosting customer on the web “you may come to know what a brain seizure is really like after you’ve experienced the comical and incredibly maddening world of IX Web Hosting Customer Support.”.

Original artical can be found HERE


Hahaha.. I know it is really not funny, but sometimes you just have to laugh…  The above screenshot is from  Seems like the owner packed his / her bag and left in a hurry..

While I’m here, I might as well post a few recent comments from HAPPY IX CUSTOMERS.


I hope Google ranks this website in their top search results for anyone wanting to know more about IXWebhosting. I had been with that webhost for more than 4 years and changed all my sites to a different host just last week. IXWebhosting is the most poorly managed, technically incompetent and frustrating company I have ever had the misfortune to deal with.

Why have I been with them for 4 years?
Their webhosting plans were at the time and still are pretty cheap when compared to other competitors. But its true, if you throw peanuts, you’ll get monkeys. You are ok till the time you have a website with only static (html pages). That’s what I had for 2 years. The moment you have a dynamic site, have anything to do with databases, use pages in asp or php… God save you. I’ve had nothing but trouble for the remaining 2 years pulling my hair out with every trouble ticket raised.

Customer Service
Its the most slowest, incompetent buffoons I’ve ever interacted with. Every ticket raised takes a minimum of 14 hours to be verified. Their typical replies are “everything’s ok at their end”. They do not understand your query, nor can they understand any technical issues.

I lived with spam in each of our mailboxes for all the time I’ve ben with IXWebhosting. Spam is like its brother. Besides having issues with our mail disappearing from our mailboxes (their backup could only restore some of it as it was infrequently taken), I had to put up with tons of spam. At the time of writing this, I believe they have made the web access to the email accounts over https, but still, my experience with them was ghastly.

Server Security-
My websites were hacked many a times. Their servers are easily vulnerable to anybody. I will rate my expertise with networks and security at advanced. To test the security I have hacked into my own hosting webserver and seen the list of domains, their entire contents by simply installing a ridiculous script. I raised this issue in a trouble ticket and the response was.. you guessed it..”everything’s ok at their end”

Their famed easy to use preloaded scripts (Easy Apps collection)-
It is user friendly to install, I’ll agree. But every one of them is completely outdated, buggy to customize and of course vulnerable to hacks. Their excuse- Its the entire collection of scripts that they install when they update the server software (maybe years before). The scripts in them cannot be changed or upgraded.

Final Comments-
If you have a simple website with a couple of html pages and you don’t mind spam, if your wesite is hacked or defaced, its good value for cheap hosting.
Otherwise, Avoid Them Like The Plague… as someone else wrote in here.

I am not affiliated with anyone or anything from anywhere and all the experiences above are my own.
Archie H


We have been using IX for a long time. First thing that happended was that they allowed my EX-Wife access to my account after we were divorced because she has paid by her credit card at one point for one domain name. They changed the admin panel and allowed her full access to everything because she did not pay for her domain and called them! MORORNS! We have a pro business account and they allowed her access to customers account info, OMG what a night mare! Finally after getting the police involved they fixed it. Now 3 out of 7 of our accounts have been hacked… We have not done or changed anything, in fact the accounts that have been hacked are just place holders for domanins… I have asked it to be fixed from backup 4 times so far and as of yet nothing… I am just in the process of moveing everything to a new local box and say GOOD BYE loosers!


Server vulnerable to hacking, infected our site, IX Web Hosting refused to acknowledge or address, arbitrarily shut us down. Luckily, we had just completed set up with an alternative server and this didn’t cost us the significant downtime, money and trouble it could have. AVOID them like the plague!



In the beginning (up to a year ago) everything was fine. Now I have had so many problems that today I have changed my hosting company and left ix-webhosting and went to BlueHost.

My problems:
1. extremely slow server response (average response to a simple html page over 5 seconds). Regularly browser says: no server response. My customers are complaining. Maintaining my blog is almost impossible
2. ftp regularly does not work (complaint by server: too many clients, but I have just one ftp connection open)
3. average response time of trouble ticket about 24 hrs
4. tremendous problems in upgrading from php4 to php5 (I had to change ix-webhosting servers), without any help from them. They offered me help but that would cost me over 200$
5. their mysql server is slow

When I complain to them they tell me these problems are temporary and that they are about to improve it all.


Once again I have had a horrible experience with IX WebHosting. Here is a list of issues that I exprienced over the last year of being with them:

1. The password to the control panel keeps getting reset and I know for a fact that only a select few have access. Any changes made by those few are logged and disseminated to the rest. When I ask I am made to look like “what’s the big deal?”

2. They NEVER return calls and almost never update tickets except to close it and say that it was your fault. They refer you to the “system admin” who is a ghost as far as I am concerned then are quick to tell you that they can’t do anything else to help you.

3. Press as you might the cannot suggest when the problem can be fixed. It is like they think that your business and clients that are affected by problems don’t matter.

4. Their first level support are unskillful googlers who waste no time in presenting irrelevant rubbish explanations that clearly shows that they have missed the basics of training.

Most Recent Exerience:

Unfortunately they host my mail (haven’t gotten around to hosting my own as yet). One of my customers suddenly cannot send me any mail from their domain, at least I no longer receive it on my domain hosted with IX Webhosting.

My customer had a recent SPAM issue that was resolved however they were not blacklisted. All this time I was receiving mail fine. However a while after the issues is resolved I cannot receive any mail from them.

I try chat support who quickly tells me that I need to call in to report the problem.

ok I call and some guy is trying desparately to convince me that there is a problem with the MX records of my client. And even though I tell him that mxtoolbox gives me a clean report and also that my hosted mail is the only domain that is not receiving mail from my client along with other information he refuses listen. Eventually he gets tired and tells me that he has to get a system admin to call me back.

24 hrs later no call from any admin and I decide to log a ticket myself and describe the problem – no response.

I call back again and a young lady informs me that the issue was left untouched, whatever that means and puts me on hold after every question I answer. She then routes it to the “correct” queue and pomises me that I will receive a call.

24 hrs later no call and no update other than hers that says the call is on hold.

I update the ticket to ask what is going on?

12 hrs later no response so I call and was informed that since I updated the ticket to ask a question it was reverted to the end of the queue. Apparently I was punished for quering the status on my issue….

Another young lady can give me no indication as to an estimated resoution time or at least response time.

I ask for her supervisor who refused to give me his name but was quick to tell me that I would have to wait until the admins got around to looking at the problem.

He didn’t think it was reasonable for them to at least update the ticket and was quick to tell me that “we are just the phones” and that they couldn’t escalate beyond redirecting my problem to the admin queue. They would get to it whenever they can and I would have to wait…”there are other customers ya know?” so I have absolutely no idea how long I will be in that queue. His entire tone suggested that he had worked a tripple shift and was tired and grumpy or he simply couldn’t be bothered. Meanwhile I embarasingly have to tell my customer that I am in the process of moving my mail services which after this I definitely will.

It really upsets me when companies like this get away with such horrible service.

The least you owe your customer as a service provider is a timely and honest update(s) especially when there is a problem. Lack of communications leaves people to assume the worst and suggests that the customer is not important. It does not matter where the fault lies – you are providing a service and it should be your obligation to protect the reputaion of that service by open communications to the client at all times. As an IT consultant I can personally attribute the retension of my business not to my knowledge as much as to ensuring that my customers are always informed and have open access to me. Many times it has been my saving grace during the few hiccups I have made over the years.


Ordered web hosting form them on Thurs. pm, finally setup on Fri. However, could not upload web since FP extensions were not installed; I installed them from the panel. Long story, several calls to tech support, they can not get the FT issues resolved; moved up to admin. Called over the weekend and told it would be 24 hours…I had to wait in the queue. On Monday afternoon I was told give them another 4 -5 hours. I cancelled later that night about 10 pm…issue not resolved. Tech support was useless. They did offer 2 months extra time if I stayed. After 30 days I would have los the $$; they did refund my $$. I had used them for a couple years in the past without too many issues, site did go down several times. Not recommended.


And the list goes on and on and on, but that makes good posting for another time.

Now we ALL know how rude, stuckup, obnoxious and un-caring the majority ( not all, some deserve respect) of IX Web Hosting’s Support are, so the following REAL LIFE examples will not come as a surprise to most of you.

These 2 examples were reported to IX Web Hosting in Jan. 2008, 3 months BEFORE the May disaster that led to 10’s of servers being seeded, and up to 200,000 sites infected… Now let me be clear, that these examples are probably not related to what happened, but the OBNOXIOUS mentality of IX Web Hosting definitely has!!…

Please note, that these issues have now been fixed ( otherwise I would not post them here) 


” – Using phpshell and runing the chsh program on server side
the users are able to change their default shell from /bin/nologin to any other shell and get

access to the IX servers by ssh
I hope my effort to inform you about the flaw will you not understand as a malicious activity. ”



” – Although pointing out that minor security flaw wasn’t viewed as malicious activity, please understand that any other attempts to hack into our system will be viewed as such, and it will be treated according to our policies.


?? !! What not even a Thank You!!??… Nope.. wayyyyy to obnoxious for a Thank You!!


The default installation of IX’s “click and install” E-commerce software allows read and write rights to users directory to anyone on the internet. You probably  have lot of affected users..

( No state of the art hacking needed. There is a nice php admin interface without password. OK, I know what is in your mind: You will notice at the first login that nobody asked your admin password. The trap is that the admin interface is linked only in to the cPanel and when you access it you have the feeling that the password authentication is missing because the authentication is derived from your cPanel access (as in many other applications and settings in cPanel). After all, a hacker can easily upload a malicious php file and execute some nice exec() calls affecting the rest of your domains hosted by IX webhosting.)

IX’s Response : ( you’re gonna luv this one!!)

“If you don’t like it, don’t use our Easy Install products.”

Ooooohhh Yes, it is good to be appreciated!!

Credits to ZolTan for the info



One of IX Web Hosting’s  EXTREMELY OVERLOADED Server crashed a few days ago, leaving thousands of customers sites offline for …… more than 35 HOURS!!… Not minutes, HOURS!!.

When we contacted Support, we were told ( lied to) that the server was down for maintenance, and to be patient (hahaha) things would be up and running within an hour!!.. after the SEVENTH phonecall (28 hours later) we were finally told that the server was fried  and backups needed to be transfered to the new server..

AGAIN another example of how IX Web Hosting LIES to their customers as for long as they can get away with it.. When they have been rumbled, and have their backs to the wall, only then do they admit to the truth!!

This is going to be pretty tricky for IX Web Hosting  to keep to their 99.99% uptime guarantee


:: EDIT May 25th ::

We just recieved information from an insider at IX Web Hosting, that for months they had KNOWN issues with the server that fried… but the issues were ignored.

Just goes to show how much they care..

Yellow, 28th 2009f February, 2009
Glad I found this site, was minutes away from purchasing a buisness account. I will now look elsewhere.
Julie, 27th 2009f February, 2009
I think that the likes of Yahoo, Hotmail, Live Mail and Gmail are blocking Emails being sent from web sites hosted by ix web hosting. I had to create a Yahoo email account to snd emails to all the above, because if I send emails from my website email address, no one using a server based email provider such as the one mentioned above, never get the emails I send.. Very unprofessional, I have contacted ix 5 times now, but they just give me a boiler plate answer, there is nothing wrong.
mark, 26th 2009f February, 2009
Hello, What I suggest is that everyone who is having problems with your server, click on their google ads… show them what it feels like when tons of people click on your ads and the server is down. has really bad problems with their servers. My company already moved off of because of the constant server problems we have experienced.
Mike, 26th 2009f February, 2009 servers are really poorly run and are often down and on error. We made a mistake trusting Our servers has been down almost 6 times per hour, each outage lasting about 2 minutes.
tommy, 25th 2009f February, 2009
I would like to start a web hosting company and take all your money and then shut down all the servers!!!!! mu ahahahahahahaha, 24th 2009f February, 2009
Hello, we continue to receive complaints about Should we get enough support, we can launch a class action law suit against ixwebhosting for advertising what is not true of their uptime. You can contact us at, 24th 2009f February, 2009
Hello, I cannot believe how terrible the servers are at It goes down everyday at least 5-10 times. Probably more than that but we catch about 5-10 times a day the outtages. We moved most all our important sites off the server and However, some of our sites are still hosted on this server. You can check it to to see the performance. Our site is and you can test it using You will see that every so often the server will go on error. It’s really frustrating and Ixwebhosting always blames it on other shared hosting sites which is not the solution we want to hear. I have no idea why ixwebhosting is rated high on this website but probably because they pay or promote this ranking. Really frustrating!
Harry, 24th 2009f February, 2009
Recieved an email today from a client saying that if you use the search option it shows an error, spent ages trying to find what the problem was, I then compared the Database Tables with the original, and TWO tables were missing, this site has not been updated for well over 5 months, and it was working fine at least up until 2 weeks ago.
ix wehosting denies they had anything to do with the sudden deletion of the tables.
Ian, 22nd 2009f February, 2009
3 days.. and the server is down…
Brice, 20th 2009f February, 2009
I have 3 websites hosted on ixwebhosting and I have had nothing but problems. They upgrade things and break you and do nothing to fix it. Their support is a joke, sometimes taking days to get problems resolved. I am actively looking for another provider. IXWebhosting is awful.
David, 19th 2009f February, 2009
A note about the .htaccess injection. When it happened (Early December of last year), ixwebhosting sent this email to clients:”This is a self replicating virus which is found by visiting well-known search engines. When you click on any link it may redirect you to a fake Anti-Virus 2009 website which appears to scan your system and then asks you to download the software. Once downloaded and installed it begins displaying pop ups on your desktop. At this time it collects your FTP user name and password from your own computer and uses that information to upload an exploited file named “.htaccess” to your website. Any visitors to your website will then be redirected to the fake anti-virus website.”This is not true. It’s an insult to say that I (an experienced internet user) actually downloaded the fake anti-virus program. Access to our FTP accounts was not obtained from our (the clients’) own computers, it was a security flaw on the server end. Just today ixwebhosting sent an e-mail saying that they changed everyone’s ftp passwords, obviously to cover for some more security flaws on their end.
Walter, 17th 2009f February, 2009
Very slow. vulnerable, crappy webhosting with 10-15 seconds page generation time.
David, 17th 2009f February, 2009
I have been with ixwebhosting for about a year and a half. I have had no problems except for the one time when my site (and possibly all the other ixwebhosting sites) were hacked. The .htaccess file was replaced with this:RewriteEngine On
RewriteCond %{HTTP_REFERER} .*oogle.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*aol.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*msn.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*altavista.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ask.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ahoo.*$ [NC]
RewriteRule .* [R,L]It didn’t hurt me because my website is private and not indexed by search engines anyway, but this is very bad. I will not be staying with ixwebhosting for the long-term. I have had no problems with tech-support though, I’ve used the live chat two or three times (with trivial issues mind you) and have not had to wait more than 10 minutes.
Chris from BBTA, 16th 2009f February, 2009
I see IXwebhosting’s response below… do not contact us it wastes our time… WOW. What a statement. So your customers inquiring about the status of their server that is down and they are most likely losing money and customers is a waste of your time. The is just plain out crap. If you dont care about your customer’s, customer’s then you dont care about your Customer.I have been with IX for over two years, and have a multitude of websites with them. Everything was great for the first, 10 months or so. Then they moved locations, SQL servers go down, or are extremely slow to respond, dns errors, internal server errors, failure to connect to web server errors, errors errors, down, slow, error, down slow. Catch my drift.I am in the market for a new host as I have finally grown tired of daily support tickets, phone calls and chats. Someone point me in a good direction and not godaddy i dont like them either. I am looking at dreamhost but not sure yet.
Laura T, 15th 2009f February, 2009
Support is so frustrating, and useless, 3 days I used the chat support to ask why my pages were suddenly getting a syntac error, I had not made any changes for months, I was told to submit a ticket, so I submitted a ticket 2 days ago, FINALLY today after 2 days I get a response telling me they had recieved my ticket and that it was forwarded to the correct department !!!!??? WHAT!!??
This is the final straw, after reading all the below complaints, and also all the stuff on
I am moving my sites away from ixwebhosting
Rob Stallard, 15th 2009f February, 2009
The actual service is adequate. However, they fail to deliver on technical support. On two occasions I have waited 2 days for just an initial response. They are unhelpful on chat – they just say the problem will be looked into soon – and don’t do so. Support is a network of Russians as far as I can tell. Unapologetic and unhelpful and very frustrating as there is no way a crucial techincal issue will get looked into in a timely fashion.
Chris, 13th 2009f February, 2009
My SQL servers are down yet again. If you talk to the online chat they will tell you nothing is wrong. IF you submit a ticket they give you a BS response. However I just called them and was honestly told (Spoke to a real tech support person not “Jeff” in freaking Pakistan) that they had a hardware failure last night and they dont know when it will be back up. And that 501 has had some issues here lately but with the replacement of the hardware this should be fixed. We will see where this leads. I dont want to change host because it is a HUGE PITA. But if I have to I will.
Ex IX customer, 12th 2009f February, 2009
Could somebody please hack the .htaccess file on Please set it to divert everyone to a decent hosting company!Funny how their own site never gets hacked! Please, please, please… Somebody please hack their site to see how they like it.
Wallace, 12th 2009f February, 2009
All site is down now for ixwebhosting.You try go their website which down now.My website is down also.After see all your comment,i am worry now.Don’t know when will be up again.
Shira, 12th 2009f February, 2009
We’ve spent the last week uploading and creating database on our new IXWebhosting account. BIG MISTAKE. All of the database sites give random server connection errors more often than not and the server service in general is extremely unreliable. The online “Tech support” chat is a complete joke. Not once have they been able to resolve the problems we’ve communicated, and we have to chat them about 5 times a day. We’re closing our account today before serious damage is done.
Pete, 11th 2009f February, 2009
AVOID like the plague!!!
Every one of their web servers have been hacked in the last few months. If you have any sites with them, it’s just a matter of time before your code is injected with viruses and phishing pages or completely diverted to a scam web site.
If you have an account with them, do what I did… Get the hell out now before all of your sites are blacklisted.
Try They cost a bit more but you get what you pay for.
Chris, 10th 2009f February, 2009
From all the research I have done over the past months, i have never seen so many angry people and complaints as the ones complaining about ixwebhosting
IX is a lost case.. AVOID
FUCK YOU IX, 10th 2009f February, 2009
I’m so sick of the feeble excuses ix web hosting come up with.
I the past week I have called them at least 3 times everyday because so far my sites have been down on average 3 hours a day. Everytime I get to hear how sorry they are, and that the issue will be fixed within 20 minutes!!
It really is time to get a class case together and sue IX for compensation.
Erik, 09th 2009f February, 2009
All 12+ of my domains were down much of Feb. 7, 2009, and since at least the afternoon of Feb. 8, 2009, they’ve been down again, and all of my sites’ files are totally gone. They’re “still working” as of this morning, Feb. 9, 2009, but they cannot say much more. Time to move on.
Milano, 09th 2009f February, 2009
Today I got a call from a friend telling me my sites contained a virus, I googled my site, and when I clicked on it my Anti Virus blocked it with a warning, I then checked all my other sites and they all contain the same script. I called ix, had to wait 25 minutes, probably a lot of customers with the same problem.. I was told very bluntly that it was a well known issue with WordPress, I have been using wordpress now for 4 years, and always use the latest stable version, I contacted WordPress, and they assure me that there are no known issues with WordPress. I then called ix again, and this time they blamed my computer, saying it is infected, and that I uploaded the virus.
IX is an absolute nightmare, and I am moving all my sites away from them, and I will file a complaint with the BBB
Herman, 08th 2009f February, 2009
Last week I had a phone call from a customer why I had not sent them an Email, I reassured them that I had, and that I would resend it 2 days later completely pissed off because they still never got the Email. So I sent an Email to one of my own Email accounts.. I never got it, so I tried sending it to another 5 Email accounts.. out of those 5 emails I got just ONE, but it took TWO days to reach me. I contacted support on the chat, and he told me there was a backlog of mail because of a “Spam Filter” , he told me to create a Ticket which I did, I sent a ticket on Friday morning, and Today ( Monday) I still have not had a response.
So to break it down, ( this is what I know for certain) I have sent 8 emails, and only recieved ONE 2 days after I sent it!
This is absolutely absurd, now I do not know how many people I have sent Emails to that never got them.
Do yourself a big favour and stay away from ix web hosting, they just have not got a clue, or they just don’t care, or both., 07th 2009f February, 2009
Anyone interested to sue due to their bad servers and not providing what they promise, please contact us at have tried many hosting companies and ixwebhosting is amongst the worst. Their server will go down frequently. We received so many complaints from our own customers that the website is not working. We get this just about everyday. And two days ago servers were down for 4 hours. Yesterday it was down 3 hours. Today it is down now for over 2 hours and we are still waiting for the servers to work. We are hosted on NS13, NS14. This has got to be the most frustrating experience in our 9 years in ecommerce. We made the fatal error trusting to host our site with The first two months were okay but then after it went downhill. I think maybe they work really hard during the trial period so you cannot refund the month. I’m stuck now with a long period of webhosting plan. They won’t refund either and they will not provide you a good working server.
Matt, 07th 2009f February, 2009
Hello, THE SERVER IS DOWN AGAIN. Two days ago it was down for 4 hours then yesterday 3 hours.. now today it has been down for over 2 hours. I need a working server. ixwebhosting has the worst servers possible. So much downtime. They wont refund you either.
Help!, 05th 2009f February, 2009
Hello, can someone tell me what to do? server has been down again and again. This is at least the 10th time in the last 12 hours. What is happening? This is our 5th complaint with them but they are not fixing it. It will maybe work for 1 hour then go back on error.
Richard, 05th 2009f February, 2009
Oh my GOD! The server is down again.. I’m going to move my websites ASAP.. ixwebhosting really sucks… we have to complain every day. I’m sure they have so many compplaints. Their servers are maybe just poorly managed. But it’s bad.
Richard, 05th 2009f February, 2009
Hello, I just checked the server. It is now working but after 4 hours of downtime. This is really unprofessional hosting. It’s cheap but you really get worse than what you pay for. is cheap and bad. I would rename it
John – HELP SERVER DOWN, 05th 2009f February, 2009
Hello I cannot believe how many times the server is down.. It has been down for over 1 hour and now they are telling us another hour. This server really sucks.. here’s the chat logs.Lesya Geychenko: Sorry, we really experience some problems on our server, but I want to ensure you that this is temporary and we will fix them as soon as possibleyou: pls .. it has been down for 1 hour

you: every day down

Lesya Geychenko: I am so sorry, our admins are working on the issue

Lesya Geychenko: Sorry, we do not have any ETA yet, the issue will be fixed as soon as possible

you: we have to contact ixwebhosting just about everyday about the servers being down.. this is not the service we have paid for

Lesya Geychenko: I understand your concerns about this, you can create a ticket and provide statistics on the server side issue and ask for permanent solution

you: we have already

you: what’s going on?

you: over 1 hour

you: hello, any updates so far?

Lesya Geychenko: Yes, our admins are working on the issue, they will send a notification to me when they finish

you: please

Lesya Geychenko: The issue should be fixed within 15 minutes

you: ok

Lesya Geychenko: I am extremely sorry to tell you, I just got the news from our admins

you: ok

Lesya Geychenko: They maintain the server longer than I have expected

Lesya Geychenko: The server will be up in 60 minutes

you: ixwebhosting is really unreliable….., 05th 2009f February, 2009
Hello we understand our server is down for about 1 hour. We will fix it as soon as possible. Please do not bother us with your enquiries because it wastes our time. We are trying our best. If you don’t like it, please do not contact us or join our excellent web hosting server. You can see on this website we are rated very high. We are not interested in people just complaining and bothering us about our servers. We know it is currently experiencing problems but we will fix it!
Heidi, 03rd 2009f February, 2009
Just got off the phone with ix, for the past 2 weeks every evening at 6 o clock my sites stop loading, and I cannot retrieve my Emails. It is so frustrating that the support just say that everything is working fine. I’ll be looking to move my sites.
Matt, 02nd 2009f February, 2009
The server is currently down. IT is down about every 5-10 minutes for 30 seconds – 2minutes. Right now it has been down for over 10 minutes. We need to get to our database and info but we can’t. This is just bad for us. really cannot get it right. We have contacted them over 100 times in the past month but they keep saying they fixed the problem. I don’t see how ixwebshosting rating is high on the right menu on this website. It means they probably get some cut when referring clients.

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George , 30th 2009f January, 2009
If you are planning to run a serious website, DO NOT use Ix web hosting, they are more trouble than they are worth. Virus, Slow, Database problems, and Email issues.  
Paolo, 23rd 2009f January, 2009
After reading the reviews about the servers / database’s slowing down at a certain time, I checked my log files, and it’s true, like clock work at 2 am every night they come to standsill intill 7.30 am then they pick up again. I posted a support ticket, after almost 24 hours I finally got a response telling me the ticket has been forwarded to support!!!!!… What is the point of that??.
I am looking into moving my sites to HostGator. 
Gary, 22nd 2009f January, 2009
I am so sick and tired of ix web hosting!
I have had nothing but problems with them. Their support is useless, rude and they lie.
For the truth visit
Marky, 22nd 2009f January, 2009
Hacked, Injected, De-Faced, Slow, Useless Support and lots more.
IX is 100% USELESS!!
jack, 21st 2009f January, 2009
The server of ixwebhosting is down now. It has been on and off and stalling for the past month.. they keeps saying it was fixed but it isn’t. It’s very upsetting. We have had to complain and make complaints every day three times…. anyone know of a better hosting for Windows?  
Melanov, 21st 2009f January, 2009
haha, i know how ixwebhosting is being attacked, I know who is behind the injecting. Over a year ago we contacted ix explaining they had problems, we had a very rude reply telling us it was lies, and the servers were secure. We added a folder with a fake website to at least 200 websites. Now ix wanted to listen, and even offered to pay per security issue.. but now it is too late.
ixwebhosting should listen when help is offered.
Gerald W, 21st 2009f January, 2009
I am in the process of moving my 12 sites from ix, I never had a problem with them for over 3 years, but as of November it has been one injection after the other. IX is not willing to help customers, instead they just want their money, and point the finger at customer once EVERY site on the servers are injected.
Don’t waste your time or money on these people.
Michael, 18th 2009f January, 2009
I completely agree with Blake, every night at midnight ALL my sites on two buisness accounts come to a screeching halt, everynight I call ix, and they appologize, and tell me they will find the cause and firewall the site, or even suspend the site(s) causing the slowdown, but this has been going on for weeks.
Also, I use “Mailwasher” that connects to my mailserver every 10 minutes, and every morning when I check mailwasher, I get an error log telling me that it could not connect to the server, with at least 20 times that it could not connect to the server.
It’s time to drop ix web hosting
Blake, 17th 2009f January, 2009
I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host…

Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November…

Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours…

Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November’s unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it…

Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site…

The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don’t seem to be doing anything to permanently correct it…

IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn’t hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX’s lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can…

Dealing with IX technical support gets real old real fast. I wouldn’t wish this on anyone…
Hans, 17th 2009f January, 2009
Do not believe their “Money Back Guarantee” After 3 weeks I requested a refund, and I only got about 30% of the full sum, they even charged me $20 for a .com, $20!!!, I can get these for $4.95.
Stay Away from these idiots  
 ett, 11th 2009f January, 2009
If IX is no 3 in the Top 10 companies list, what is the service level provided by those below on the list? Must be pretty terrible, eh?!
I have experience from IX as well as other hosts. Of the ones I’ve used, IX is the worst, (in Denmark!!) has given me the best value for money.
Mike, 10th 2009f January, 2009
Muluut, 10th 2009f January, 2009
I am now just 3 months hosting with ix hosting and every day I having big problems. these people do not help and all my sites are hacked. I ask for backup and they tell me backups are no good, backups are hacked same as websites
ix hosting is no good for hosting.
Laurie, 10th 2009f January, 2009
With them for about 2-4 years. Was OK, nice customer service but innefficient now that I am ahving BIG problems – and now has been a nightmare since January 1st 2009. Now all my six websites are not even loading. Not even an error message! “server taking too long to respond” My site was hacked apparently (never happened in 10 years) and since then problems everyday. Even google has put a warning to visitors about malware from my site. My Google results have dropped completly Now have been pfflne for 24 hours. Disaster. Will change. I was told they are having problems with one of their servers. I don’t care. I’m changing. Will pay more for more. 
Jonathan, 09th 2009f January, 2009
I too have been with IX for just under 4 years, and I too have pure html sites, I have 7 websites, I have always been very happy with IX, and up until September 2008 I had never had any issues. But since September my sites have been hacked, changed and re-directed on a weekly basis. IX keeps telling me about folder permissions and Ftp viruses, but I do not run any scripts, and do not have any folders, so I know that cannot be the cause. I will be moving all my sites to another host. 
Archer Rejn, 09th 2009f January, 2009
I have been with IX for already 4 years and have never had any problems. May be cause I do not use any free php applications like wp or Joomla ? All my sites are html files with some Java scripts. I have never been hacked and all my sites load pretty fast. 
Magix, 09th 2009f January, 2009
Don’t waste your time or money on these people. 100% USELESS! 
kjett, 09th 2009f January, 2009
There is at least one positive aspect of using IX, viz. you learn a lot about the perils of using a web host without sufficient technical knowledge and/or security routines.
You learn that you yourself have to take responsibility for implementation of all the precautions needed, such as recurrently (frequently) making sure your hosted domains haven’t been hacked, having all directories properly chmod-ed and .htaccess-ed, and keeping updated backups on a local server.
These security routines will prove to be useful when you move to a hopefully more competent and secure web host.
beyaz, 06th 2009f January, 2009
have the same problem!!!! they are just after money instead of clearing their s**t!
George W Bush, 05th 2009f January, 2009
Don’t waste your time with these people, they are just a bunch of incompetent retards.
Sammy J, 05th 2009f January, 2009
4 days ago my 6 sites were injected with code, I spent 2 full days cleaning my sites, ix wanted to charge me $80 and hour to clean them, today all 6 sites are injected yet again.. I’m moving to another host, People, beware of IX they do not give a damn about your sites, all they want is your money. 
Anita, 03rd 2009f January, 2009
Add me to the list of customers that have been affected by ix’s .htaccess vunerability, and yes they are blaming me, the best part is, they are willing to fix this for me for $80 !! 
Roger no Kids, 02nd 2009f January, 2009
@ Roger Kids..
You TWAT!!..
People don’t like IX because they HAVE tried them!!.. If you haven’t tried them, how is a person suposed to know if they like them or not?..
All a person can expect, is what they are promised and what they pay for.. NO MATTER what the price is.
IX are RIP OFF’S they promise, take your money and accuse you for their incompetance.
Roger Kids, 01st 2009f January, 2009
Cmon` guys. If you don`t like IX why you choose it? Try to spin around for hosting which is better and cheaper. Let`s see what u`ll get