Posts Tagged ‘Unproffesional’

One of IX Web Hosting’s  EXTREMELY OVERLOADED Server crashed a few days ago, leaving thousands of customers sites offline for …… more than 35 HOURS!!… Not minutes, HOURS!!.

When we contacted Support, we were told ( lied to) that the server was down for maintenance, and to be patient (hahaha) things would be up and running within an hour!!.. after the SEVENTH phonecall (28 hours later) we were finally told that the server was fried  and backups needed to be transfered to the new server..

AGAIN another example of how IX Web Hosting LIES to their customers as for long as they can get away with it.. When they have been rumbled, and have their backs to the wall, only then do they admit to the truth!!

This is going to be pretty tricky for IX Web Hosting  to keep to their 99.99% uptime guarantee

IX2server

:: EDIT May 25th ::

We just recieved information from an insider at IX Web Hosting, that for months they had KNOWN issues with the server that fried… but the issues were ignored.

Just goes to show how much they care..

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KB, 30th 2008f November, 2008
I’m having the same issues… files that were owned by my account became owned by httpd and all had virus injected into them.

I have a shell script that runs a ls -l every 6 hours and compared the results from the last run 6 hours previous and it caught a mountain of changes on the morning of Nov 27th at 8:20am (their server time).

Submitted a ticket and they said my site was internally hacked. Tried to reply to the ticket and the reply buttons aren’t even working.

Submitted a new ticket to reply to the old ticket to ask how file ownerships can change like that. Awaiting a reply.

 
empusa, 21st 2008f November, 2008
When I signed up two years ago, they seemed pretty good. However, over the last tow years their service has got worse and worse. In the last week before I transferred all of my sites and my clients sites to another host, all of my sites went down for over 24 hours on three separate occasions. Every time I entered a support ticket, it took them over 10 hours to reply, only to ask for ‘further information’. They claim to be in the USA, but every reply is from an Eastern European name. Their so called ‘live support’ is a joke, each reply takes over 15 minutes and they always end up saying that I should submit a support ticket.
My sites were hacked constantly. Other users on the same server could access my files and folders even despite being chmod 755.
You get what you pay for. I’ve just moved to A2hosting. I’ll have to pay twice as much but the service is infinitely better.
 
Yunus Member, 19th 2008f November, 2008
Shit Service. Dont ever use them had a lot of problem they are stupids and idots and bloody liars
 
de P, 14th 2008f November, 2008
Since May of 2008 24 of my sites ( 3 buisness Accounts) have been mass injected, 8 sites have had the .htaccess file injected thus redirecting the sites, and 5 sites have been used a Phishing sites for among others “Wells Fargo” and Washington Mutual”.
I am not going to advise anyone if they should or should not use IX webhosting, just google “IX webhosting Hacked” and make up your own mind.
There is not a single server that is 100% safe / secure, That IX was hacked, is no big deal, it can happen to anyone, but being hacked MORE than 7 time within a year, and having a support team that are COMPLETELY useless, and for months have TRIED to blame customers for 777 permissions, I had one account with ONLY 5 html sites , NO folders, NO scripts, NO permission, and they ALL got injected.
 
Christos , 12th 2008f November, 2008
I regret the time I signed with Ixwebhosting. The site is on a regular basis down… and most of the times the initial contact is VERY VERY slow… and you receive connection interruptions all the time….. I am looking for another provider ASAP. What a waste of time and money
 
sony, 01st 2008f November, 2008
They make me crazyyyyyyyyyyy, the server is more down as up, no matter what day time I check my sites, I see just the error network timed out,The operation timed out when attempting to contact ….
The requested site did not respond to a connection request and the browser has stopped waiting for a reply. The only positive on ixwebhosting is, they are cheap, low price = low quality, so definitely not recomended for commercial/business websites, your business will not grow with ixwebhosting.
 
Bob, 28th 2008f October, 2008
Wow – wish I’d read this first. I signed up and was soooo excited by their unlimited everything and their “DotNetNuke Expertise”. Wrong. They have no tools for DNN (can’t backup & restore your DB via SQL Server Mgr. as I was told when I called BEFORE signing up) and their techs are CLUELESS about DNN — actually worse, some seem to know it exists and others don’t. The biggest reason to avoid them is I had an open ‘ticket’ for over 12 hours. I’ve read where people say to use ‘chat’ and they’re right — you get a quick response from someone (some person who I’m sure is in Ohio or somewhere in the USA but whose name is achmed zahermche or some other “wanna buy a vowel” name)l but I would rather type an explanation of a problem clearly in an email or text box than try to type in real-time with someone to whom English is a 2nd or 3rd language. If you really want to know how bad ixwebhosting is, I came over from WebHost4Life — the gold standard for BAD hosting and support and these guys are as bad or worse (for my needs). Stay away.
 
David, 23rd 2008f October, 2008
I had trouble accessing my site at least twice a week with IX. The SPAM was a serious problem. I canceled my account 6 months into the 24 months I had paid for. They refunded less than 25% of my money claiming that that their terms required that because I canceled, even for poor service, I now must pay for set-up fees and domain name registration that are FREE when you sign up. Horrible, rude, employees. MANY complaints to the BBB.

The worst thing, though, was that they disabled my account and I had to get the Attorney General for the State of Kentucky to order them to return control of my domain name to me.

 
support, 21st 2008f October, 2008
try http://www.hostmysite.com
 
Shrink, 21st 2008f October, 2008
They re-activated my account. I am backing up files now. I’ve got one more strike. If I’m hacked again, I’m gone. I’m gone anyway. Looking for another host.
 
Shrink, 21st 2008f October, 2008
I have not had many problems with IXwebhosting until yesterday. I too was hit with TOS violations because someone hacked my site and uploaded phishing files. IX will blame you for the problem. Then, without warning, they suspend my account with no access to the files for the 8 domains that I have!
 
Enrique Gutierrez, 21st 2008f October, 2008
HORRIBLE!

I was with IX Webhosting for 5 years+ and today they shut my account down due to phishing files that were placed on one of my domains; after they blamed me for the files, that I didn’t place, they proceeded to tell me that they can’t give me access to my files and data.

They’re about 20 hours away from being served legal papers for damages and theft, in addition to getting a boot crammed up their asses for being one of the worst web hosting experiences I’ve ever had to deal with in my 9 years of web dev.

you_suck

ixhater, 26th 2008f June, 2008
Run for the hills if you are thinking of signing up with ix. The adage, “you get what you pay for” is most appropriate. Unlimited web space? HAH! Suspended my account after it hit 60 GB without any notice.
 
rh, 22nd 2008f June, 2008
And yes they suspended me once too, after I called tech support, they said I was violating the TOS. I was not as I was trying to get my WordPress installed. I called them and after I cussed them out on the phone, I had to get really mad until they fixed things. If you use IX you will be sorry. I hate to say that but, I dont want others to experience the grief I have. Yes they are cheap, but you get what you pay for and I would rather pay more and get something reliable and something I can count on. You simply cannot count for IX webhosting for hosting a simple wordpress site. Page cannot display happens all the time.
 
rh, 22nd 2008f June, 2008
I have had ixwebhosting since 9/2007, I do not recommend them at all. STAY AWAY. You will be sorry if you choose them because, half the time the pages on my simple WORDPRESS blogs do not display. The tech support chat is totally useless. I am in the process of changing hosting companies as I type this. The slow response has been a damage to my reputation. DO NOT USE them, they are total hype. I am glad I didnt rely on them more, I have several domains I am developing.
 
cariani, 20th 2008f June, 2008
DONT EVER HOST WITH THEM!!! This company is a fraudelent Company!I had “Unlimited Pro” account with them after 6 months (after the number of my visitors growed). THEY DID DIRECTLY AND WIHTOUT ANY WARNINGS SUPSPEND MY ACCOUNT!! If you have more than 50 vistiors a day, IXWEBHOSTING WILL SUSPEND YOU and the most bad thing is- in the beginning, you will read “ACCOUNT SUPSENDED” and they put their own material ADVERTISING WITH SEX-LINKS ON YOUR WEBSITE!!!

DONT BELIVE WHAT THEY SAY!!! DONT BELIVE ON MONEY BACK GUARANTEE- YOU WILL NEVER SEE YOU MONEY AGAIN!!

regards

For more Information contct me at little_ding_at@yahoo.de

dzemaili

 
George L., 14th 2008f June, 2008
Go to M6.net – the best and cheapest windows hosting in the world – I use it 8 month and very glad!!!
 
lee, 13th 2008f June, 2008
I get the following message each time I report the problem to their livechat:Sorry, unfortunately I can’t resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk – ticket center.

And when I create a ticket, I would get a reply from them that should I get anymore error, please contact our live chat immediately. And when I contact the livechat, they would tell me the problem cannot be resolved by livechat, please create a ticket. Good grief! this fraudulent company should be investigated.

 
lee, 13th 2008f June, 2008
ixwebhosting.com is the worst hosting company exist. I have a very simple wordpress blog, and almost 90% of the time I cannot get to my web site. Each time I try to access my site, I get the ‘error establishing database connection’. When I asked them, they said that such problem is difficult to resolve because it’s a shared mysql server, it is possible that other users are abusing their server and it will take them time to find the users who abuse their servers and then they would mark my case as resolved. There tech support is horrible. The livechat is useless and waste of time. I have already send in my request to cancel my account.
 
GeeJ, 12th 2008f June, 2008
Value for money. Great for starting out but they have a few weaknesses…
The email system they use is SLOWWW and un-reliable
You need to resolve (= be patient and wait) your own problems.
Great for a non- critical site with not too much traffic.
For a mission critical site, you will need to fork out more $$$s
 
cashzzz, 12th 2008f June, 2008
Okay, just letting everyone know that the server is down again. This is really way too much. I think it’s time to move away from ixwebhosting servers. Not reliable. Timestamp Location Result Size Time
2008-06-12 07:52:00 EDT Sydney AUS Error N/A 30.00
2008-06-12 07:52:00 EDT Hong Kong CHN Error N/A 30.00
2008-06-12 07:52:00 EDT Frankfurt DEU Error N/A 30.02
2008-06-12 07:52:00 EDT London GBR Error N/A 30.01
2008-06-12 07:52:00 EDT Oklahoma City USA Error N/A 30.00
2008-06-12 07:52:00 EDT Las Vegas USA Error N/A 30.00
2008-06-12 07:52:00 EDT Chicago USA Error N/A 30.00
2008-06-12 07:52:00 EDT Shanghai CHN Error N/A 30.15
 
cashzzz, 12th 2008f June, 2008
finally the site is running but is slow.
2008-06-12 05:24:00 EDT Hong Kong CHN OK 76.0 4.65
2008-06-12 05:24:00 EDT Sydney AUS OK 76.0 3.62
2008-06-12 05:24:00 EDT Frankfurt DEU OK 76.1 3.20
2008-06-12 05:24:00 EDT London GBR OK 76.1 1.06
2008-06-12 05:24:00 EDT Las Vegas USA OK 76.1 1.36
2008-06-12 05:24:00 EDT Chicago USA OK 76.1 0.66
2008-06-12 05:23:27 EDT Sydney AUS Error N/A 31.47
 
cashzzz, 12th 2008f June, 2008
Right now, it is 4:08 Hong Kong time and the server is down again. This is the fourth time and the server is on and off throughout the day. Here is the proof logs. Timestamp Location Result Size Time
2008-06-12 04:06:53 EDT London GBR Error N/A 30.73
2008-06-12 04:06:53 EDT Sydney AUS Error N/A 30.48
2008-06-12 04:06:53 EDT Hong Kong CHN Error N/A 30.50
2008-06-12 04:06:53 EDT Las Vegas USA Error N/A 30.36
2008-06-12 04:06:53 EDT Frankfurt DEU Error N/A 30.26
2008-06-12 04:06:53 EDT Oklahoma City USA Error N/A 30.23
2008-06-12 04:06:53 EDT Chicago USA Error N/A 30.02
 
cashzzz, 10th 2008f June, 2008
5 hours later.. look what i got again checking the sites. I’m realizing that their claim that their server is never down is false: Timestamp Location Result Size Time
2008-06-10 17:53:59 EDT Sydney AUS Error N/A 30.96
2008-06-10 17:53:59 EDT Hong Kong CHN Error N/A 30.93
2008-06-10 17:53:59 EDT Las Vegas USA Error N/A 30.70
2008-06-10 17:53:59 EDT Frankfurt DEU Error N/A 30.55
2008-06-10 17:53:59 EDT London GBR Error N/A 30.45
2008-06-10 17:53:59 EDT Atlanta USA Error N/A 30.44
2008-06-10 17:53:59 EDT Chicago USA Error N/A 30.15
2008-06-10 17:53:59 EDT Oklahoma City USA Error N/A 30.16
 
cashzzz, 10th 2008f June, 2008
Okay, I am having webserver issues and the tech support at ixwebhosting was not helpful at all. The server was down and i had proof from 3rd party monitors.
Igor Sedov: Hello, my name is Igor, please let me know how can I help you today?you: hello server is down again

you: it was down already two times in the last 30 minutes

you: http://www.flowers.com.hk or create88 is the account

you: Timestamp Location Result Size Time 2008-06-10 12:51:04 EDT Atlanta USA Error N/A 30.08

you: hello?

you: the website is also not responding now

you: http://www.flowers.com.hk

you: Timestamp Location Result Size Time 2008-06-10 12:56:12 EDT Sydney AUS Error N/A 30.49 2008-06-10 12:56:12 EDT Shanghai CHN Error N/A 30.75 2008-06-10 12:56:12 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:56:12 EDT London GBR Error N/A 30.22 2008-06-10 12:56:12 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:56:12 EDT Oklahoma City USA Error N/A 30.11 2008-06-10 12:56:12 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:56:12 EDT Chicago USA Error N/A 30.02 2008-06-10 12:56:12 EDT Hong Kong CHN OK 98.8 27.63

Igor Sedov: Please hold on, let me check

you: Timestamp Location Result Size Time 2008-06-10 12:59:05 EDT Sydney AUS OK 98.8 5.65 2008-06-10 12:58:33 EDT Atlanta USA OK 98.8 30.30

you: it might pull up the site but then stall

Igor Sedov: I see that your site is working

you: it works then stalls

you: it’s now on error now

you: please try to click on links or check 3rd party monitors

you: it’s not working most of the time

you: Timestamp Location Result Size Time 2008-06-10 12:59:42 EDT Shanghai CHN Error N/A 33.88 2008-06-10 12:59:42 EDT Sydney AUS Error N/A 30.48 2008-06-10 12:59:42 EDT Hong Kong CHN Error N/A 30.51 2008-06-10 12:59:42 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:59:42 EDT London GBR Error N/A 30.21 2008-06-10 12:59:42 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:59:42 EDT Oklahoma City USA Error N/A 30.15 2008-06-10 12:59:42 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:59:42 EDT Chicago USA Error N/A 30.03

Igor Sedov: How can I reproduce your error?

you: you can also check alertra.com and type in flowers.com.hk

you: the server is down for all sites

you: NOT working now

Igor Sedov: I see that your site is working fine and fast. Try to use another browser

you: can you try to click on a few links?

you: i just got a few monitors telling me it is not working

you: what happens it will work for a few seconds then stall

you: its been like this for the past hour

you: this was sent by another 3rd party monitor half hour ago: Time: 06/11/2008 00:19:53 (GMT+08:00) URL: http://www.flowers.com.hk/hongkong.asp Status: FAILED 4 times since 06/11/2008 00:19:52 Reason: Timeout

you: Flowers.hk is now stalling

Igor Sedov: Sorry, unfortunately I can’t resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk – ticket center.

you: try to click on a few links

you: i have sent it already

you: can you please contact the tech support and ask what is happening with the server

you: it’s stalling now

you: please check

you: http://www.flowers.hk

you: or http://www.flowers.com.hk

you: try to click on links

you: stalling now

you: also you can go on http://www.alertra.com and type in flowers.com.hk

you: you will see the error

Igor Sedov: Please create the ticket and we resolve your issue as soon as possible. Sorry for possible inconvenience

you: i did already

you: try now

you: it’s stalling

you: http://www.alertra.com

you: there is SOMETHING WRONG WITH THE SERVER NOW

you: I NEED TO GET THE SERVER FIXED

you: I HAVE CUSTOMERS WHO HAVE TOLD ME THE SITE IS SLOW

Igor Sedov: Please, create the ticket via your helpdesk. (Log in into your account main page —> Click on “24/7 Help Center” at the right at the screen)

you: PLEASE FIX IT

you: I HAVE SENT THIS ALREADY

you: THE SERVER IS NOT FIXED

you: CHECK THE SITE AGAIN

you: NOT WORKING!!!!

you: PLEASE

you: IGOR YOU ARE NOT CHECKING THE SITE

you: I NEED YOU TO CHECK

you: THIS IS GETTING FRUSTRATING

you: Here’s now three of the customers emails saying the site is not working

Igor Sedov: Sorry for this delay But you need to contact to our administrators via the ticket

you: sure i will also add this to webhosting blogs

you: this is terrible

you: you are not fixing the issue

Igor Sedov: First of all let me express the most sincere apologies for such inconvenience you are encountering at the present moment. Sorry but other department will resolve your issue.

you: i will add this to a blog site. I feel you are not trying to solve the problem

Igor Sedov: Did you create the ticket?

you: 30 minutes ago yes..but still the problem is happening

 
cashzzzathotmail, 08th 2008f June, 2008
I gave ixwebhosting a try. Right now at this moment, the server is down for 3 hours and i am still waiting for someone to fix it. I am told they send an email to their admin but what does that mean? I asked them to contact the tech support but they said they sent an email. I don’t know how much longer the server will be down. I will let everyone know when it is fixed. The server down is ns13.ixwebhosting.com and ns14.ixwebhosting.com.
 
Net Gear, 05th 2008f June, 2008
IXWH has problems on occasion, like all hosting companies, and I’ll be the first to say I’ve been frustrated a few times. But, much of the complaints I’ve read here are obviously due to user error. I’ve been with them for over 5 years, and my site has been down once. That was when they recently moved their boxes to Ohio. For the money, they’re hard to beat. Put a bunch of salt on the loudest complaints. Especially the one from the idiot ex-employee that had his paycheck screwed-up. That’s hilarious.
 
Brian, 05th 2008f June, 2008
Where was this site before I stupidly signed up with these yuts. What a horrible mistake. Web site goes down every 3-4 days. Yes, they get it up as soon as I complain, but that is not the point. Their servers are OVERLOADED and crash often!
 
Sorry_no_good, 05th 2008f June, 2008
I know, I know, for the price you shouldn’t complain. But this service is not that good, even for a basic site.
I signed up and in the first night had major trouble. I use PHP emails on most of my sites, and in all cases the PHP mail server was BAD!! It took nearly 48 hours for some emails and many did not arrive at all. They apparently had this problem for months and still did not have it solved. Their Tech Support ticket system took days to respond and that was not good. Their live chat always resulted in them saying something like, “we cannot help you now, please raise a ticket”. Their service center would promise calls from tech support people, and again these would take days to call you.
They offer you free months hosting when you complain, but that does not solve the issue. I cancelled within 4 days of hosting with them and moved to Bluehost. Bluehost has been a good option for me though I know others don’t like it, I think it’s a great service.
 
bob smith, 04th 2008f June, 2008
I worked for this company. The company that hosts is called IXWEBHOSTING. The callcenter for help is called Ecommerce. Located in Hopkinsville KY. They are a bunch of unprofessional screw ups. They lie to the customers and tell them whatever to get them off the phones. I know because I did it. They are also in with a bunch of Ukrainians. Prolly the Russian Mafia or something. Whole thing is shady. Too many people on the servers.. too much traffic. They won’t do crap for you.
They mess up the employees checks and crap.. they are ghetto.
 
gigapixel, 04th 2008f June, 2008
Mail servers again are taking over 24 hours to process mail in. Don’t use them if your rely on prompt email
 
Jay, 04th 2008f June, 2008
The email is down many times per week at a minimum. This has been going on for about 6 months. They finally said it was the server I was on, and could move me,but my mail would be down (delayed) for up to 48 hours due to DNS propagation (routing). I said: why not just replace or fix the server, since it’s gotta be affecting others. Copy the info, unplu the bad one and plug in the new one. Downtime of minutes maybe?That’s the reason I left my last host (adaptive.net). After 7 or 8 years, they went to heck too.

If you rely on your email, as we do in our business, don’t use IXwebhosting.

 
p_at_c, 01st 2008f June, 2008
oops it is THIS reating site that gave my hosting company a goo uptime rating – sorry it ws webhotingstuff.com that more realistically dropped them……
 
p_at_c, 01st 2008f June, 2008
Well I have read all the recent reviews and realise that one cannot rely on the ratings of these review sites as the posted reviews are very negative and yet the the company under review is at the top of the ratings list – makes one think………my own hosting company was dropped from this review site owing to 0% uptime over a monitoring period BUT gets a high rating for uptime on another ratings site (sigh)…