IX Web Hosting Reviews September 2008

bigboytoyauction.com, 20th 2008f September, 2008

Yes still with IX right now all of the mysql servers are down. And if they didn’t do back ups I am kind of screwed as my last back up is on a crashed HD, i can pull it but its a pain. Here is a transcript of the chat Kirill Skripka: Hello, my name is Kirill. How can I help you today? you: all of my sites are down again, http://www.ckonline.net , http://www.bigboytoyauction.com , and all of the others too. Kirill Skripka: hold on please, I’ll check Kirill Skripka: our Mysql server is down. Our administrators are fixing it now Kirill Skripka: it will be available again as fast as possible Kirill Skripka: we are sorry you: I dont want to be a pain but stuff like this is happening more often now you: any particular reason why you: Just saying that down time has increased since the move, never had an issue with down time until lately. I hope that the issues are resolved. you: obviously not going to get a response you: have a good day I will be calling IX on monday

Jason, 19th 2008f September, 2008

IXWebHosting were always cheap by shady, but recently their customer service has taken a terrible turn for the worse. They popped me with several TOS violations. The first was for using 30 GB of storage of their “unlimited” storage. They COMPLETELY LIE about their storage promise. The other was a supposed Spam complaint that one of their managers agreed was not a valid complaint, but they are still charging me with a SECOND TOS violation. They told me if I get a THIRD TOS violation they will terminate my account without notice, meaning I will loose all my email, etc. Talking to their support people is like talking to high school PE teachers from Siberia. It’s just completely pointless. AVOID IXWEBHOSTING at all costs!!! They have served their purpose, which is to drive the cost of hosting down, so now go with one of the better competitors. These guys are the worst! I moved to HostMonster who verified, in understandable, clear English, that I can use all 1.5 TB of their promised storage (I won’t use nearly that much, but it’s good to know).

Sam, 06th 2008f September, 2008

This hosting Company is very slow, so many problems stay away

elawcase@gmail.com, 03rd 2008f September, 2008

I am not sure why this website places Ixwebhosting rating so high when just about NO ONE is happy with them including myself. I have sent a few logs you can read below. These are real examples. Also their server is down quite often so anyone who can recommend a better hosting company that offers hosting unlimited domain names, pls let me know at elawcase@gmail.com

elawcase@gmail.com, 03rd 2008f September, 2008

Zeyad Abed: Sorry but from my side it’s ok you: well, i’ll keep monitoring it.. but thank you for your help you: if possible, if you can try to ask your tech people to monitor it… you: just a moment ago, the site didn’t come up Zeyad Abed: You are welocme Zeyad Abed: Is there anything else I can assist you with? you: that’s all, pls just ask the tech people to check the server.. it slowing down again you: oh it’s okay now you: it’s kind of unstable recently Zeyad Abed: Sorry it’s from your connection you: not my connection, third party monitors you: i always check third party connections/monitors to make sure it is not my connection you: if you can pls check alertra.com and check every few minutes.. you’ll see how much the server is varying in performance you: the worst thing a hosting company can do is blame the client’s connection or website .. it’ just avoids the issue you: the server now is slowing Zeyad Abed: Sorry it’s ok you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that Zeyad Abed: Sorry im a technincal you: what do you mean? Zeyad Abed: I mean it’s ok from our side

elawcase@gmail.com, 03rd 2008f September, 2008

you: the server now is slowing Zeyad Abed: Sorry it’s ok you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that Zeyad Abed: Sorry im a technincal you: what do you mean? Zeyad Abed: I mean it’s ok from our side

elawcase, 03rd 2008f September, 2008

Here is an example of the conversation I had with ixwebshosting when the server was really slow and stalling: you: i need to check to make sure that the server is performing okay Zeyad Abed: Hold on please let me check it you: thanks Zeyad Abed: You are welcome you: just let me know here.. waiting.. Zeyad Abed: Ok you: get the logs yet? you: or you can also check alertra.com from your end… Zeyad Abed: Just am inute please you: ok Zeyad Abed: alertra.com. 124 IN A 205.162.234.98 Zeyad Abed: ;; Query time: 0 msec Zeyad Abed: flowers.com.hk. 85513 IN A 98.130.191.57 Zeyad Abed: ;; Query time: 0 msec you: the time varies i’m checking now again you: it’s not 0 msec Zeyad Abed: Sorry but from my side it’s ok you: well, i’ll keep monitoring it.. but thank you for your help you: if possible, if you can try to ask your tech people to monitor it… you: just a moment ago, the site didn’t come up Zeyad Abed: You are welocme Zeyad Abed: Is there anything else I can assist you with? you: that’s all, pls just ask the tech people to check the server.. it slowing down again you: oh it’s okay now you: it’s kind of unstable recently Zeyad Abed: Sorry it’s from your connection you: not my connection, third party monitors you: i always check third party connections/monitors to make sure it is not my connection you: if you can pls check alertra.com and check every few minutes.. you’ll see how much the server is varying in performance you: the worst thing a hosting company can do is blame the client’s connection or website .. it’ just avoids the issue you: the server now is slowing Zeyad Abed: Sorry it’s ok