Response from Ecommerce about Backups

Posted: January 2, 2009 in Uncategorized
Tags: , , , , , , , , ,

XXI. Data Integrity

The subscriber is responsible for keeping a complete and current copy of their website files as a backup on a remote system (not solely on IX Web Hosting servers).

IX Web Hosting is NOT RESPONSIBLE for any lost files, information or data.

IX Web Hosting makes regular internal backups of internal system configurations and databases. These backups are NOT intended for keeping backups of subscriber websites.

Although IX Web Hosting backups may include subscriber sites and information for disaster recovery purposes, these backups are not to be relied on by the subscriber. IX Web Hosting does not guarantee to possess the most current copy of a subscriber’s website in its own backups.

https://www.ixwebhosting.com/index.php/v2/pages.tos#q21

Best regards,
Technical Agent, CR
CR Department
Ecommerce.com
Alex Golovko 

===================================

My response

Yes Alex, we  ALL know that IX Web Hosting is not responsible for anything!!.. Paying customers are responsible for EVERYTHING … You clearly promise daily backups , and on the other hand you clearly state that it is the customers responsability

May I ask what the Backups are intended for, if they are ( and I quote)  NOT intended for keeping backups of subscriber websites

And while I’m quoting, here is another one:

IX Web Hosting does not guarentee to posses the most current copy of a subscribers website in it’s own backups

Maybe this is true, but they do quarentee, or should I say promise, (and another quote)

 10. What kind of backup policies do you have in place?
We perform daily on-site backup via our own custom-made backup solution.

Can be seen:
https://www.ixwebhosting.com/index.php/v2/pages.faq_policies#q610

And in my books, a “Day Old” backup is pretty recent, but with the insecure and vunerable servers at IX, a Day Old Backup is as useful as a splinter in the eye.

And my last quote on this subject:  IX Web Hosting is NOT RESPONSIBLE for any lost files, information or data.

18 months ago, IX webhosting lost my whole site, incl. database.. How they actually did it, I do not know, they compensated me with a FREE WEEK of hosting!!!.. haha, thats like pulling out my last tooth!!

I had backups of the site, but just like said the lame pathetic IX is NEVER RESPOSIBLE!!.. It’s always the paying Customer!!

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